Tebra Reviews

“Positive experience with responsive support

Pros

Working with this company has been a really positive experience. I received excellent, very responsive support, they delivered exactly what we requested and the final solution felt thoughtfully designed.

Cons

I found the integration process pretty smooth overall and whenever we hit a snag they handled it quickly and effectively.

“Only the notes felt organized

Pros

For me, their notes section was the only part that felt organized, nothing else.

Cons

I experienced very poor customer service they failed to deliver many of the features shown in their demo. When we began to step back during the trial month, they still tried to bill us which felt unfair.

“Impressed by simple and easy navigation

Pros

I am really impressed by how simple everything is to use and the functions themselves are very simple to navigate.

Cons

For me some parts of the billing module feel overly complicated because there are numerous steps involved before reaching the final result.

“Integrated eligibility check saves time

Pros

I really like that Kareo has an integrated eligibility check. Not having to jump into multiple external portals just to confirm coverage seriously makes my workload at least ten times easier and saves me so much time during the day.

Cons

One frustrating issue I keep running into is that with the latest update Kareo forces you to leave the patient's insurance information screen just to check eligibility which interrupts my workflow and feels really inefficient. The same clumsy behavior happens when I am adding a new Medicare policy as I have to exit the insurance area and then re-enter it to select hospice because the dropdown won't respond unless I do that sequence and that wastes time. It would be much smoother if these checks and selections could be done inline without bouncing me out of the section. Also, I'd appreciate if Kareo would automatically capitalize patient demographic fields as I am typing them every other system I have used does this automatically and it prevents inconsistent entries and extra cleanup later.