“Simple to get website updates”

Pros

I found it incredibly simple to pick up the phone or send an email and have someone update our website for me.

Cons

From my point of view, the app itself does what it's supposed to do but I'd like to see integrations expanded to support a wider range of EMR platforms.

“excellent and stress-free customer service”

Pros

I really like the excellent customer service as reaching out to support to add or change anything on our site is incredibly simple and stress-free and I am consistently met with fast responses and attentive support.

Cons

Adding a visible 'Support' or 'Help' button/tab on the administrator page would make it easier for me to get assistance when needed.

“Simple growth but inconsistent support”

Pros

Being able to easily publish blog posts and request reviews from patients makes it simple for me to grow our practice's online presence.

Cons

I don't like that I am never alerted when review-request emails bounce back. If I knew messages weren't getting through, I could correct patients' contact details promptly and avoid wasting outreach attempts. It also bothers me that when someone replies saying they didn't enjoy their visit, that negative feedback never reaches me so I lose the opportunity to address complaints or try to resolve issues directly with that patient. In the beginning with PatientPop I had a single person handling my account which felt organized now I am handed off to a 'team,' and I hardly ever see the same representative twice. Because of that turnover, I find myself repeatedly following up on open items that simply get forgotten. I am frequently told that follow-up will be provided on specific requests, yet I don't receive those promised updates and must chase the rep myself or remind them that I had already asked for something. This combination of missing delivery alerts, absent unhappy-patient notifications and inconsistent, impersonal support adds unnecessary extra work and frustration for me.

“Simple to navigate and integrate”

Pros

For me, this program is really simple to navigate and use and getting it to integrate with other tools was fairly simple.

Cons

I wish they'd offer connections to a wider range of electronic health platforms, since I am currently juggling both PatientPop and my EHR's scheduling system and it'd really help if they also provided a lower-cost plan aimed at beginners.

“Cheap but slow customer service”

Pros

At first I thought their support would impress me but it turned out not to be the case. the main appeal seems to be that it's cheap.

Cons

I have found their customer service is slow as ticket responses drag, particularly when sorting out Google account issues and the phone numbers they assign or handle are confusing and illogical.

“Patient surveys boost reputation”

Pros

The patient surveys are the most effective feature as they have helped the practice gather many strong, positive reviews and boost our reputation.

Cons

Reaching customer service is often difficult and their communication feels weak sometimes it comes across as if I am bothering them when I need help.

“Simple software to navigate”

Pros

I really like how simple the software is to navigate.

Cons

Seems to me there could be more options available to the office/patient.

“Huge fans of the support team”

Pros

We're huge fans of their support team. Whenever we request an update or any change, they take care of it quickly and it gets completed in a timely manner.

Cons

honestly I cannot find anything negative to point out about it.

“Pretty easy setup and use”

Pros

The tool is pretty easy to set up and actually use the main features.

Cons

Sometimes resolving issues takes longer than I'd like and I often have to follow up with support to get things sorted.

“Not customizable and all about sales”

Pros

I had a website developed that turned out both beautiful and functional and it genuinely solved the problems I was facing in my practice.

Cons

honestly the system wasn't customizable. Their approach felt all about SALeS instead of genuine quality service. I picked another virtual server I really like but PP kept trying to push me back onto their platform. I hate integrated setups for exactly this reason as they leave me locked into one vendor for everything. I felt like I lost control and was at the company's mercy. Beyond pushing me toward THeIR services, they flat-out refused to tailor the system to work with my chosen virtual server. We cannot do that might as well be their slogan.

“Simple dashboard and clear explanations”

Pros

In my experience, the dashboard is simple to use and provides clear, user-friendly explanations and it connects with my EMR

Cons

However, getting it integrated with my EMR ended up taking longer than I expected.

“Simple setup but cookie-cutter results”

Pros

Setting things up was pretty simple. early on, the development team showed enthusiasm. My website was completed and uploaded within a reasonable timeframe.

Cons

Feels too cookie-cutter, my website looks just like everyone else's. SeO hasn't worked as I am still stuck on Google's fourth or fifth results page. Customer support is awkward and slow to reply. The setup feels overly bureaucratic, like dealing with a cable company. There wasn't a dedicated contact or advisor and once my site launched, there was just no follow-up.

“Packed with bonus features”

Pros

At our practice, we really like that this software comes packed with a lot of bonus features that other vendors would typically bill as add-ons. I am especially fond of the content team offerings in PatientPop as they handle social media, paid social campaigns and write blogs covering the topics we selected.

Cons

I really dislike that there isn't a single, dedicated person assigned to manage our account when we want changes or updates to our website instead we have to submit a support ticket and wait for whoever is available to respond to our issues. Having one primary point of contact for everything would simplify and speed up the whole process so much and reduce confusion.

“Useful seo and patient tracking”

Pros

Being able to track my patients and keep an eye on SeO has been really useful and I find the interface simple to use.

Cons

I am frustrated that the software won't let me set an existing appointment to 15 minutes, yet it forces new appointments to be 30 minutes long.

“Simple integration with single contact”

Pros

I found the integration simple and whenever PatientPop assigned a single point of contact, it made implementing changes and keeping an eye on things much simpler for me.

Cons

In my experience, communication between PatientPop and our practice has been quite poor as responses are slow and I dislike that there's no consistent direct contact person. I often pass information to the support team, yet requested edits or changes to our website frequently remain unfinished.

“Increases visibility and new clients”

Pros

We have seen Patient Pop increase our visibility and noticeably improve the number of new clients we receive. I find it easy to use and to track.

Cons

Adding another system to manage has been a challenge for our staff and it can make training and daily workflows harder.

“No problems and simple to use”

Pros

I have experienced no problems with how the software runs. It's simple to use and move around.

Cons

Overall, I feel like everything in the software functions as it should, with no hiccups on my end.

“Outstanding rep and user-friendly”

Pros

Our rep was outstanding and I personally find the software very user-friendly and easy to navigate.

Cons

I am disappointed we now have to go through support @patientpop rather than having a dedicated rep but I don't really have any other complaints about the software.

“easy to use with helpful tutorials”

Pros

I have found it really easy to use and the tutorials have been incredibly helpful.

Cons

honestly I have no complaints as the entire program feels very hands-on.

“quick and smooth onboarding”

Pros

For me, Kareo has been simple and quick to pick up. The onboarding team was fantastic too as they walked us through setting up the system and showed practical ways to maximize its features. I also like the broad selection of reports it offers. The homepage is particularly natural. it gives a clear snapshot of claims that require review, older outstanding claims and which patient statements need to be dispatched. That dashboard makes it easy to stay on top of our billing workflow without hunting for information.

Cons

We rely on Kareo to bill durable medical equipment claims and to post both insurance and patient payments. honestly I don't see any features or issues that need fixing the system does exactly what we require. For our specific uses, it works really well and I have no suggestions for improvements.