Tebra Reviews

“Valuable customizable reporting tools”

Pros

We have found the reporting tools and the ability to customize reports to be the single most valuable aspect for our team. Because of that, we're able to present clients with a much clearer picture of their practice's financial well-being. The contract management and analytical reports let us offer more informed recommendations and dig into incoming data so providers and practice managers can actually track how claims are being handled and precisely where the revenue is coming from and where it's going.

Cons

I have had a terrible time with eRA enrollment - it felt like the process was never properly explained and it turned out to be far more time-consuming and hands-on than we expected. Support has been hit-or-miss in some cases the reps were extremely helpful but in others they seemed out of touch and couldn't get issues fully resolved which has been frustrating and slowed us down.

“Real-time eligibility and automatic claims”

Pros

There are a lot of things I really like about Kareo. the real-time eligibility checks and the option to send claims automatically with electronic attachments are what I rely on most in my day-to-day practice.

Cons

Occasionally I find that getting problems resolved in the system takes longer than expected and I often have to wait a while before an issue is fixed.

“Friendly and easy to deal with”

Pros

even though many people who work here at emporia Medical Associates say it's not very welcoming, I personally think it's friendly and easy to deal with.

Cons

When an eRA and/or eFT fails to show up even though I can see it should be there, I call and the response is always that I must call back in five days. After that five-day window I usually end up waiting even longer which really frustrates me. On top of that, system updates sometimes create major glitches that disrupt my work, although those problems are typically resolved within a day. I also dislike that the platform won't link or combine accounts. In my community most families consist of six or fewer people, yet this system forces each person to be treated as a separate account which patients here don't understand or accept because they prefer a single household bill mailed to their residence.

“Valuable success coach and service”

Pros

Having a success coach was really valuable to me and I received genuinely helpful customer service.

Cons

I found the price a bit steep for me and I wished it had been cheaper.

“User-friendly and great for training”

Pros

I have been with Kareo for more than four years. Setting up inventory per insurance carrier was simple. The automatic posting feature is something I really appreciate. Because the software is so user-friendly, it makes training new billing staff simple for me as an owner. Another favorite is the unpaid insurance claim report which helps my team efficiently manage accounts receivable effectively

Cons

honestly I cannot think of any complaints about Kareo Software it meets all of my billing needs.

“Patients can book appointments online”

Pros

I love that patients can book appointments online and I also appreciate that we can send follow-up surveys to patients after their visit so I can catch any issues early and address them before they post reviews on Google or elsewhere.

Cons

Overall, we're satisfied with everything and the integration into our systems was completely simple.

“Simple setup and excellent reporting”

Pros

I am impressed by how simple the setup is, the overall ease of use, the core functionality and the quality of reporting.

Cons

What frustrates me is that historical payment records aren't preserved and can change over time.

“nothing remarkable about it”

Pros

For me, it worked okay. To be honest nothing about this software really stood out as remarkable.

Cons

I thought their customer service was pretty poor at best and their communication was awful.

“Terrific and extremely helpful support”

Pros

I have relied on Kareo for the last eight years and the support team has been terrific and extremely helpful. they really know the system inside out and almost always resolve issues during a single phone call.

Cons

One feature I'd really like is the ability to have our company's name show up on specific reports I have been asking for this enhancement for quite some time now and I am still waiting for it to be implemented.

“Quick telemedicine setup during covid”

Pros

When Covid hit we had to go virtual literally overnight and our team freaked out thinking we'd have to scramble with Zoom. After digging into our EHR, Kareo, I contacted them and they set up telemedicine for us extremely quickly. The platform is simple to use and genuinely user-friendly which made the transition a lot smoother.

Cons

My only real complaint is that customer service wasn't as responsive as I'd hoped, although I understand they were flooded with requests probably a massive surge during Covid as everyone rushed to go virtual. Now that demand has eased, they have noticeably improved and become far more helpful and timely for sure.

“Handles all emr needs electronically”

Pros

I can handle all of my needs in an electronic medical records system easily with this software.

Cons

Because the system is so feature-packed, I had to dedicate a fair bit of time to learn how everything works.

“everything impresses and is easy”

Pros

everything about it impresses me as I find the overall system incredibly easy to work with and navigate across the whole platform.

Cons

I do wish there was a report showing the statement we sent to a patient but overall I am really fond of this software and the team behind it.

“Happy and simple billing without problems”

Pros

I am really happy with this software. billing is simple and I haven't run into any payment problems.

Cons

We genuinely appreciate pretty much everything about it it's extremely easy to navigate and use.

“Browser-based work from anywhere”

Pros

Because it's browser-based, I can pretty much get my work done from anywhere.

Cons

honestly I haven't come across anything I dislike it functions flawlessly for my purposes.

“Smooth switch and very user-friendly”

Pros

I found switching to this software extremely smooth and it's very user-friendly.

Cons

I'd like the ability to further customize the superbill it would also be great if telemedicine sessions could include several participants and if I could resend visit links whenever necessary.

“Overly heavy and complex for solo practice”

Pros

I find it has a lot of features and appears to cover EMR, billing and prescriptions fairly comprehensively.

Cons

As a solo practitioner, I found Kareo geared toward larger clinics rather than a one-person setup. I was looking for a much simpler, easily customizable EMR tailored to my workflow. The visit flow, billing configuration and ongoing administrative maintenance felt overly heavy and unnecessarily complex for what I need.

“System fails frequently every week”

Pros

I really like how the system flows. Such as the interface feels user friendly and the format is simple to navigate and use.

Cons

Unfortunately, I run into problems with the system frequently like at least once a week it isn't functioning for me.

“easy to customize website and booking”

Pros

From my experience, the website is very easy to tweak and keep current and we have a highly knowledgeable, efficient support team backing us up. The online booking feature, together with the patient pop-up confirmation flow, has been incredibly useful and saves time, running smoothly and reliably. Our site reviews and Google and other review platforms are consistently up to date, synchronized across channels and well monitored. We get immediate alerts about the rare client concerns and client data is shared periodically to inform our policy decisions and support steady growth and continuous improvements.

Cons

We're currently addressing a few telemedicine scheduling coordination issues that involve syncing with two of our other systems and those integrations are in progress.

“extra features all come with charges”

Pros

I really appreciate that I can type free-form notes instead of being forced into rigid templates. it makes documenting patient faces feel more natural and usually faster for me.

Cons

honestly I have found that almost every small extra feature comes with an additional charge. Things like educational tutorials, ePCS/e-prescribing and telehealth all cost extra which adds up quickly. The telemedicine side has been the worst experience for me as the support tends to be slow and at times arrogant and I keep faceing technical problems that have led to missed patient appointments and negatively impacted clinical care.

“Text reminders included, often offline”

Pros

I really like that text reminders are included and work well. The app is packed with functionality. I mean there's a lot it can do, perhaps even more features than necessary.

Cons

It bothers me how frequently the system goes offline for repairs and maintenance I have had it happen several times right in the middle of the day which sets us back and disrupts our schedule. Also, despite being overloaded with features, I still cannot pull a basic itemized statement.