“Fair pricing”

Pros

After using it for a little over four years, I can say it's been a really solid program. It helps me stay on top of my billing without much hassle and the pricing has been very reasonable too.

Cons

The payment posting feature could be better since it feels a bit wonky at times.

“simple hiostory updates”

Pros

Using it feels very simple. Copy and paste works well and updating history and diagnoses can be done without any hassle.

Cons

when I try to edit a note, it will sometimes jump back to the original notes screen and fail to save the changes I already made.

“Smooth navigation”

Pros

The platform is very simple to navigate. We rely on it for our billing and we also make frequent use of many of the reports.

Cons

There's nothing I dislike about it.

“Practical functionality”

Pros

It feels very user friendly and it's simple to operate with practical functionality throughout.

Cons

The only frustration is with eligibility since saved eligibility forms can be difficult to locate afterward.

“It helped my business grow”

Pros

Running a billing company as a woman entrepreneur, I was constantly juggling complex software and overworking myself. I've dealt with plenty of platforms so I don't say this lightly. With it, I was able to move all of my clients into a single system at one time. The setup was painless and I was able to keep my promise that billing would never stop which kept my clients happy. Having access to Kareo EMR and PM also opened new doors for my business. We were able to expand beyond billing into consulting, training and virtual front desk and scheduling services and now we're even rolling out a Virtual IT Director department so we can keep growing. None of that would have been possible if Kareo hadn't come into my life.

Cons

Honestly, every software has something you wish were better. There have been a few things here and there but they've been so minor that I can barely remember any issue that wasn't eventually improved after feedback. If you have a request that could benefit the wider community, they actually encourage you to share it so they can consider adding it to the platform. That kind of flexibility says a lot about the company. As a billing business, having a vendor that listens, supports you and genuinely wants to help you grow is rare. That's not something I can say about most others. So yes, if something bothers me, I speak up and they work on fixing it.

“Offers plenty of customization”

Pros

Scheduling has been handled really well with it. The appointment reminders and patient notifications have been especially helpful and our patients have been very appreciative of them. It also offered plenty of customization which made it a good fit for what we needed. On top of that, the customer representative was excellent. I'd definitely recommend it.

Cons

The calendar synchronization could still use some improvement.

“Detailed billing reports”

Pros

The billing reports are detailed and genuinely helpful. Pulling up patient records and scheduling appointments is very simple and the dashboards have a clean, visually appealing look.

Cons

Customer support and communication are noticeably lacking. I don't expect billing software to be flawless but new updates usually come with quite a few bugs that need to be worked out.

“Demeaning support team”

Pros

Honestly, the only good thing I can point to is that the software includes checkboxes.

Cons

Customer service comes across as demeaning and unhelpful. On top of that, I wasn't able to search for diagnoses related to ICD-10 and the systems review layout is poorly designed.

“Accessible system”

Pros

it has been very accessible, the system is simple to work with and the support I've received with billing has been very helpful.

Cons

At this point, I haven't run into any complaints or problems.

“Central hub”

Pros

Everything works within one connected system and the billing platform ties in with the web platform very smoothly.

Cons

It tends to crash pretty often, support is not easy to reach when needed and there are very limited customization options.

“Hard to get a response”

Pros

Getting started with it was simple and the setup team was very helpful throughout the process.

Cons

After everything was up and running, it became very hard to get a response when issues came up. For PT specifically, I can't print an evaluation or plan of care with a designated place for a physician signature which is required by Medicare. I end up having to draw a line by hand and write the doctor's name myself and it looks very unprofessional.

“Packed with tools”

Pros

It covers pretty much everything a practice or specialty could want in an EHR/PM system. The scheduling platform is very user-friendly which helps the front office team handle their work efficiently. Our providers have also had a really positive experience with the clinical side, especially for e-prescribing solid documentation and staying compliant with CMS, MACRA, MIPS and similar requirements. The billing platform is simple too but the reporting system is the standout for me. You can run a report on just about anything. Kareo really delivers.

Cons

I don't have any complaints. It is absolutely the way to go!

“Love the SALT tab”

Pros

Charting feels much more simple with it and the SALT tab is easily my favorite feature.

Cons

When I'm documenting PMH, the page takes a long time to load and tracking down each disease is also pretty time-consuming. Adding a search button would speed things up and make the process much more efficient.

“Superb practice management tools”

Pros

It's pretty simple to pick up on your own and the practice management side works really well.

Cons

Sending out records on the EHR side is where it gets more difficult and less user-friendly.

“Offers best value”

Pros

Right from the start, it stood out for being simple to use, offered the best value and was also the only option recommended by PracticeFusion.

Cons

Printing only specific items from a patient's chart and handling insurance verification can be difficult.

“Billing made manageable”

Pros

This is honestly one of the simplest software programs I've ever had to learn. Even someone with no billing background at all can be guided through it and pick it up without much trouble.

Cons

A few of the reports I need still aren't available.

“Unmatched service”

Pros

The customer service has been top-notch, especially when I need troubleshooting help with billing.

Cons

I do wish they provided more video resources for business reports and offered more assistance with credentialing issues.

“feature-rich program”

Pros

It feels very user-friendly. It also comes with plenty of tools that help make charting quicker and more efficient.

Cons

even simple tasks can be harder to figure out than expected. For instance, I had to contact customer service just to learn how to delete a duplicate chart entry.

“Constantly improving with user feedback”

Pros

It's been really encouraging to see them continually improving the features they offer. It genuinely feels like the software team listens to user feedback and actually uses it when making updates.

Cons

There are a few minor bugs here and there but nothing that gets in the way of my work right now. I've also noticed they keep addressing and fixing these issues as they come up.

“Competitive pricing”

Pros

This tool has easily been the most user-friendly software I've worked with. Most of the time, it only takes a click to get to exactly what you need and if you do get stuck, help is usually right there. It handles almost every part of billing without feeling repetitive or overwhelming. Whether you're just getting started or you've been doing this for years, It covers the full range of needs at a very reasonable cost.

Cons

If I had to pick a downside, it would be support although that has improved a lot since I first started using it about three years ago. I actually had to contact support just last week and the experience was excellent so I'm feeling very optimistic about how this area is progressing.