“Faster data entry”

Pros

Automatic clearinghouse integration and the way claims can be submitted and rebilled make this much better than any other software I've worked with. Entering information is also much faster and more simple than it is in those other systems.

Cons

There's really only one issue I've had with the software and it's the limited ability to customize reports. For instance, on patient statements or payment receipts, the provider's return address does not appear in the upper left corner for mailing so I end up having to write it in by hand. There also isn't one single report I can give a patient that includes the provider details, patient information, services, all the relevant account information, plus payments and adjustments for insurance or claim submission. Because of that, I have to provide two separate reports.

“Billing that just clicks”

Pros

It really lives up to its reputation when it comes to billing. The software is very simple to use, with helpful prompts and little reminders built in so even someone new to billing can get comfortable with it quickly.

Cons

reporting could be improved. We need certain specific reports and at times the current report options do not provide the exact data we are looking for.

“Easy to pick up”

Pros

The platform is very accessible, simple to understand and learn on your own without needing much help.

Cons

it logs me out after only a few minutes so I have to sign back in more often than I'd like.

“User-friendly and efficient”

Pros

It's very user-friendly and simple to work with which makes day-to-day use simple and efficient.

Cons

My only real complaint is the reporting. I wish reports could be customized for our practice because every time I ask about it, I'm told it could take months. As a small practice, having more flexible and customizable reports would be extremely helpful.

“Customizable features”

Pros

It gives us a wide range of features that we've been able to tailor to fit our workflow, especially the treatment plan templates and note formats. The scheduling side has also been consistently dependable and we haven't run into any problems with it.

Cons

It isn't really built specifically for mental health treatment. While the medical components do support biopsychosocial care, a lot of the core browser-based features don't apply to our practice and unfortunately they can't be hidden or customized.

“Too costly”

Pros

The platform is very simple to use and the customer support team is fairly helpful when it comes to making updates or adjustments.

Cons

The cost is quite high and the add-ons like social media tools, feel very templated rather than tailored to your specific needs.

“thorough training”

Pros

Right from the Practice Home landing page, the to-do list has been one of my favorite features. The software feels very user-friendly, it's simple to navigate and getting around it doesn't take much effort. On top of that, customer service has been excellent, the training is thorough and the success coaching has been really valuable too.

Cons

I really don't have any major complaints about it. If I had to point to one thing, it would be the price. It would be nice if the PM/Billing portion were a little more affordable for freelancers who are covering the cost themselves instead of having a provider pay for it.

“A billing nightmare”

Pros

It seemed promising before we actually started using it but at this point there's honestly nothing positive I can say about it.

Cons

Using it has been a nightmare. There are way too many pages to click through just to get to the task you actually need to complete and the software itself is not good. Out of all the reps we dealt with, only one seemed to somewhat understand what they were doing and that was only if you could get someone who spoke clear English. The support team seems completely lost when it comes to their own product. I believe they're based in Costa Rica, definitely outside the country. On top of that, we haven't been paid in six months. Very unprofessional, do not use this product.

“Wroks well for practices of all sizes”

Pros

Works well for medical practices of all sizes and the template setup and note-building features are very user-friendly.

Cons

There is a lack of transparency when it comes to getting direct access to the clearinghouse. It's discouraged if you try to contact your own clearinghouse for billing matters and the help desk being based in Costa Rica hasn't been very well trained from my experience.

“Billing mess and absent support”

Pros

Honestly, there really aren't any upsides to using this software. I've spent too much time watching my staff struggle just to get billing done in an app that feels poorly designed and badly presented.

Cons

It's hard to know where to begin. The software fails to reliably catch billing mistakes which creates constant problems. On top of that, support feels careless and disconnected from the real issues people face when trying to make this system profitable. Maybe larger accounts get better service with more capable staff but at the single-practice level, if you're stuck using it, you may as well go fishing every day, you'd probably make just as much money.

“Hassle-free reconciliation”

Pros

Reconciling in it is very simple and there's really no second-guessing involved.

Cons

At times, the questions that need a response don't get the correct answer.

“Very capable software”

Pros

Really impressed by how capable this software is. The way it connects with day-to-day practice workflows is excellent and it has noticeably improved efficiency for both providers and staff.

Cons

It still doesn't handle patient collections on my behalf, it doesn't take care of payroll and it also doesn't integrate with QuickBooks.

“Solid reporting tools”

Pros

The reporting tools are one of the strongest parts of this software and the customization options make it simple to see exactly the information you need.

Cons

After upgrades, there are sometimes minor glitches. They're usually more annoying than serious and tend to get fixed quickly. One feature that would really help is the ability to merge duplicate patient records when someone gets added a second time by mistake.

“Awful experience”

Pros

Honestly, everything about this has been awful. The salesperson completely misrepresented what the product would be and the whole experience has been terrible.

Cons

Getting help is nearly impossible. We're constantly locked out of our accounts which means we can't even use the software and there's never anyone available when we need support. At this point, just about every part of it has been a problem.

“Managed billing was a mistake”

Pros

The clinical module itself is quite capable and the sales process, onboarding and training for the different modules were all handled well. It comes across as a solid option for an independent practice with multiple providers. If I had only signed up for the billing module instead of choosing managed billing, I probably would have come away with a very different impression.

Cons

Unfortunately, the managed billing service ended up slowing the entire billing process down. I paid the early termination fee just to get out of the contract. I expected the biller assigned to my account to have stronger billing knowledge than I did but that was not the case. Even basic questions took weeks to get answered and tasks were not consistently completed within the promised 72-hour timeframe. I also had a scheduled call with a billing manager to address these problems and they called 40 minutes late while offering excuses for missing the appointment.

“History taking is a plus”

Pros

The history-taking feature is one of the few parts that actually works well and honestly that's about all I can put in the positive column.

Cons

Everything else feels very disorganized and it comes across like there was little to no input from practicing physicians. On top of that, any suggestions seem to go unanswered.

“Difficult to navigate”

Pros

Honestly, we haven't been able to identify many real positives in this software. The one thing we can point to is that the support team has been helpful but beyond that, we've been very disappointed.

Cons

Navigating the software has been extremely difficult for us. It often feels like we're losing track of received payments, payments that still need to be posted and claims that are waiting to be submitted. Since we run a small business, we need medical billing software that's simple and doesn't demand too many billing hours. When it was first presented to us, we were optimistic but that quickly changed into disappointment. The challenges with moving claims forward have ended up costing us a significant amount of revenue.

“Knowledgeable support staff”

Pros

Everything is very simple to use and the whole system flows really well from one step to the next.

Cons

there is very little not to like about this program. The customer service team is knowledgeable and there's a strong group behind the product when support is needed.

“not very userfriendly”

Pros

The reporting tools were helpful and let me pull the information I needed to see exactly where AR stood for my provider.

Cons

Even as someone very comfortable with software, this system was difficult to use and took quite a while to learn. It also takes too many clicks to reach the same information and the overall workflow is not very user-friendly.

“Costly marketing with zero results”

Pros

The website they built looks quite nice and they did pay attention to the preferences I gave them for colors and photos.

Cons

Despite all of that, I haven't gained even one new patient referral. I still don't appear in Google search results and the social media campaign I'm paying for feels badly managed. For example, today they posted about flu shots even though I'm a mental health provider so that does nothing to help my practice. They also keep changing the staff assigned to me, the services are expensive and they say there's no way to get out of the contract. At this point, it feels like I got pulled into a big MLM-style scam.