“Covers our needs”

Pros

It covers most of what our practice needs and the system is user-friendly. We especially appreciate that Kareo pays attention to customer feedback and keeps working on updates based on our needs. Their customer service has also been outstanding.

Cons

There are still a few areas that really should be improved sooner rather than later. First, when sending a referral, the patient demographics should be included, along with options to send labs and studies. Second, when results are uploaded for the doctor, there should be a way to assign them to that doctor for review and sign-off. We can do that for labs and studies but not for referrals, consults or other important items. Also, the hospitalization and procedure section needs work. When patients are admitted to the hospital, they usually have multiple studies done but that section only lets you enter one item per day. Another thing missing is a proper place to document HIPAA in the demographics section. Right now, we have to use the notes area in demographics to record it.

“Recommended for billing”

Pros

Getting started with it was simple and the software has been very user-friendly throughout. The customer service has also been outstanding. During the first few months, their team checked in with us every couple of weeks which really helped with the transition. I'd definitely recommend this software for billing.

Cons

Nothing specific comes to mind here. We really haven't run into any issues with Kareo and we've been using it for more than three years now.

“Support team is always there for me”

Pros

Using it has been simple and the support team is there whenever we need help.

Cons

I honestly don't have any complaints about the Kareo software and my biller hasn't had any issues with it either.

“handy mobile app”

Pros

The software works really well overall and the layout and workflow feel clean and simple. It's simple to navigate and the mobile apps are especially useful when I'm on call or working remotely.

Cons

There are still some glitches in the system, especially with medication renewals which can sometimes fail and get stuck in the queue.

“Effective and affordable”

Pros

It's effective, simple, affordable, compliant and practical for real-world use.

Cons

I honestly don't have any complaints. Nothing about this software has caused problems for any of the providers I know.

“Annoying issues from day one”

Pros

Nothing about this program worked well for us. Problems started on the very first day and we never got clear answers on how to fix them.

Cons

The notes are too lengthy, billing is overly complicated and getting patient charts set up correctly is difficult. On top of that, balancing ledgers feels nearly impossible.

“Instant EMR syncing”

Pros

Something that worked well was the way the software integrated right away with our EMR system so new clients could be added immediately and sent over to our other system without delay.

Cons

The constant software updates were frustrating because I was getting on-screen prompts almost every week to log in and install the latest version. I also wasn't a fan of the overall layout and look of the system and there were times when it felt difficult to navigate.

“Repeated data loss”

Pros

There's nothing positive I can say when all of your data ends up getting lost. The whole experience has been terrible.

Cons

Over the few years we've worked with them, they lost all of our data multiple times which has made the platform completely unreliable.

“Phenomenal technical support”

Pros

Having access to the application at no cost is something I really appreciate. On top of that, their technical support team has been incredibly helpful and very patient whenever concerns come up and I'm genuinely thankful for that.

Cons

There's still plenty of room for improvement and I think users would appreciate the product even more as those changes are made. Even with that, my overall experience using it has been awesome.

“complex macros”

Pros

During the initial training, the support and implementation teams were very helpful and did a good job guiding us through the setup. The pricing was fair and the trial offered solid value for what was included.

Cons

The macros turned out to be harder to set up than they were made to seem during the sales process. I also ended up spending a lot of time typing SOAP notes manually, while other platforms offered much simpler forms and templates for that.

“Misleading SEO and poor follow-up”

Pros

The sales rep came across well and represented the company professionally. The websites they produce are also well made and good quality.

Cons

follow-up was disappointing and the SEO results were nowhere near what had been promised. On the rare occasion they did a review of my stats, the information they presented appeared falsified. I had my own portal open on one screen and the numbers they were showing did not match what was actually there, they were dramatically inflated.

“Customer-centric company”

Pros

Their customer support has been fantastic. They really understand the product inside and out and they take the time to walk you through everything step by step so you can learn how to use it properly. I'm also still very grateful that the product is available for free to everyone.

Cons

The product features still need a lot of improvement and I'm waiting for more updates to make it more user-friendly. I can see that this product has the potential to make things much more convenient.

“Stellar support”

Pros

Whenever help is needed, there's always a real person available and being able to speak with someone who communicates clearly in English makes a big difference. Their customer service has been outstanding.

Cons

For a smaller practice like ours, the platform can feel a little overwhelming at times since it's built to cover so many needs. That said, Kareo does walk you through everything step by step from start to finish, even if there are features we may not end up using.

“Poor support”

Pros

The only thing that made this purchase appealing was the price.

Cons

Customer service was disappointing across the board.

“Helped move our practice forward”

Pros

Using this software really helped move our practice forward overall. We had been struggling to attract new patients and felt stuck for a while. Once we started using PatientPop, our results got better and we saw an increase in sales.

Cons

Customer support was a bit hit or miss, it could feel overly persistent at times or difficult to reach when we actually needed help.

“Helpful tutorials and handy scheduling”

Pros

Getting started with this product felt very manageable because the tutorials and articles explain things well. Once you spend a little time learning it and stay patient with the process, scheduling becomes really convenient and much more practical to handle.

Cons

Every now and then, it runs into errors when publishing billing statements and that is really frustrating. Even a small mistake there can have a major effect on the business and end up causing a lot of problems.

“feels incomplete”

Pros

Being able to handle patient accounts and check their appointments in one place is really helpful. It also adapts well to different appointment types, case needs and treatment plans which makes it flexible for a variety of workflows.

Cons

At this price point, it really should offer more like automatic reminders, a proper training program and other added features. As it stands, it still feels like a lot is missing.

“Vast range of templates”

Pros

Coming from other EHR systems, it feels very quick to learn and get used to. It runs well in most browsers, is cloud-based and we've hardly ever dealt with slowdowns or outages. The scheduling tools, in-clinic workflow and patient communication features are all put together really well. eRx and direct messaging are integrated nicely and there are plenty of templates that are simple to create, adjust and personalize. Reusing old notes to build new ones is also very convenient. Even non-clinical staff can pick it up without much trouble.

Cons

A cash-only setup is where it becomes a bit less practical. It tends to push users toward its own credit card processor and doesn't make using an outside option very simple. Support usually does reply but the help can sometimes feel surface-level rather than truly resolving the issue.

“Integrates smoothly”

Pros

The integration with PM and telemedicine platforms feels almost smooth and support is consistently available and willing to jump on a screen share when needed. It works the way it's supposed to which honestly stands out because I've used other PMs and EMRs that ran into technical issues far more often. With this one, problems are rare and that reliability has been a big plus.

Cons

Like most RCM software, there's definitely a learning curve so it can feel confusing in the beginning. There are plenty of helpful online tools but they're not always pointed out upfront and often only come up after you ask about them. It also doesn't run on Mac OS unless you use a virtual machine and that's something that really should be disclosed during the sales call.

“Offers useful educational resources”

Pros

It is pretty easy to handle and learning the basics didn't take long. It also offers educational resources that are genuinely useful and make the software even more helpful overall.

Cons

The support team did not handle customer concerns very well.