“Suitable for smaller practices”

Pros

They clearly know how to present and sell the product and the platform itself is user-friendly with solid customer support behind it. Overall, it felt like a good system and I'd recommend it to smaller practices that want to grow their business and build up patient reviews.

Cons

At the same time, the software felt somewhat limited and had random bugs here and there which made it seem like it still had the typical issues of a newer product. I don't think larger organizations would be as willing to put up with those problems or wait through a long technical support process for issues that really shouldn't be happening to begin with. The company also came across as a bit too sales-driven and not very genuine which was a big turnoff for me.

“Not recommended”

Pros

The app is easy to use and pretty user-friendly and the website itself is decent. Beyond that, there really is not much positive I can say about this company.

Cons

The credentialing team does not seem to know what they are doing and the billing staff are never aligned with the credentialing department. Updates are rarely provided so customers are left in the dark while still paying monthly for little to no progress. I opened my office and trusted Kareo for billing and credentialing and I have taken losses because of it. I would strongly recommend not using them.

“Lets you build marketing strategies”

Pros

With a healthy budget behind it, this platform lets you build, adjust and monitor all of your marketing strategies in one place.

Cons

The challenge comes in if your budget is limited although the upside is that you can pay only for the features you need, when you need them.

“Customer service needs improvement”

Pros

The layout is simple to get around and the overall design looks polished. The patient reminder feature was helpful and the review option was a nice touch for promoting the practice and building an online reputation.

Cons

Customer support was a major disappointment, no one seemed to have answers and every representative was overseas. On top of that, the billing module still wasn't working even after weeks of using the system and they were unable to get it fixed.

“Love the concept”

Pros

I really appreciate the purpose behind this software and what it's designed to do. It helps me focus on the most important content on our website and gives me useful insight into making the site more user-friendly while also improving download speed.

Cons

Since I'm still fairly new to the software, I don't really have any downsides to share yet. It's been incredibly helpful already and we've actually brought in more new clients through our website because of it.

“The best tool I've worked with”

Pros

Among the billing tools I've worked with, this is one of the best. It's very simple to learn and the interface feels quick and responsive as well.

Cons

It works well for basic needs but if you need a lot of customization, this software does not offer much in that area.

“Up-to-date features”

Pros

An organized, driven design team put our website together quickly. The new site came with polished, up-to-date features and functionality and they did a really nice job addressing what we needed while improving the overall design, performance and look of the site.

Cons

Because the site is built around a somewhat templated setup, there are limits to what we're able to do with it. The patient scheduling tool is a fantastic concept and very convenient for patients but it doesn't connect to our actual appointment calendar which creates confusion when the website shows availability that we don't actually have.

“Allows us to build custom reports”

Pros

Using it has helped us get more out of our workflow with its wide range of tools, reports and access options. Most of our claims process successfully, the entry screens are simple to work with and tasks like updating fee schedules are simple to manage. The reporting is reliable and user-friendly and one feature we really appreciate is being able to build custom reports whenever the standard ones don't cover what we need which doesn't happen often. There's also a private Facebook group for users that's actively watched by staff so it's been a really helpful place to ask questions, connect with others and get support.

Cons

we'd still like the ability to manage certain tasks across all of our clients at the enterprise level. It would also help to have a more organized collections follow-up process, instead of needing to manually adjust items off and leave notes along the way.