Tebra Reviews

Pros

It does connect with the clearinghouse but getting them to track down missing ERAs is a real headache. It also works with our current EMR system although there are other software options that integrate just as well and come with much stronger customer support.

Cons

The reporting is below average and you end up having to run several different reports just to pull together the information you need. On top of that, the customer support team hasn't been very helpful and you can find yourself calling them repeatedly.

Pros

The platform definitely has a polished look, especially on the clinical side. Their sales team is unbelievably convincing and does an amazing job making it seem like a fantastic product and company overall.

Cons

Once you're actually using it, the support is awful. It's really hard to reach someone who is clear and understandable and even when you can, they often don't seem to know billing or the software itself and just read from what sounds like a prepared script. The so-called success coaches mostly send links to the online help, as if you haven't already checked there and still couldn't find a real answer. And half the time, the answer is not even there anyway. It's also frustratingly hard to tell what patient payments were applied to when a parent pays for a child because the system only shows the cardholder's name. Making payments is unnecessarily difficult and you have to click through what feels like 30 different places just to piece together one patient's account. I honestly do not like this software but I'm stuck with it because my provider prefers the clinical side.

Pros

I really wish this had been available sooner. It's an excellent product and by far one of the simplest systems to navigate. We definitely need more products like this.

Cons

I do still wonder whether it's fully reliable across all sources. Having to upload and download things all the time can be frustrating and it seems like it needs fresh updates every few years.

Pros

The sales team makes this software sound like it can handle just about everything. They also lead you to believe you'll get hands-on support throughout the process which unfortunately has not been true.

Cons

This product is not at all what it was presented to be. You end up having to create a bunch of different templates just to make it work for your practice. There is very little transparency and whenever a problem comes up, it feels like everyone just points fingers instead of helping. There are so many separate departments involved that by the end of the call, you're left wondering why you were routed there in the first place. On top of that, there is no access to the clearinghouse which makes it seem like they do not want users figuring things out independently. It is also incredibly frustrating that there is no corporate office email or actual complaint channel available.

Pros

Managing both EHR and PM has been very simple. Note-taking also feels efficient since it doesn't take a bunch of clicks to finish what needs to be done.

Cons

A downside is the time difference between my location and it's main office since they're on Pacific time. Still, I'm hoping I won't run into too many situations where I need support.

Pros

A big plus with this software is the flexibility it gives me to mix free-text with templates so my progress notes can feel more personalized instead of overly rigid. For a solo practitioner, it's also reasonably priced while still covering the core tools I need, including scheduling, billing, EHR, e-prescribing even for controlled substances and a patient portal. The help during migration from another system was abundant and the support and success coaching have been genuinely useful.

Cons

Documentation takes a lot of clicking to get through. The billing side isn't especially user-friendly either and it often involves several steps for tasks that should be much more simple. Scheduling has a similar issue, with too many mouse clicks and more complexity than necessary. Another frustration is that the billing system and the EHR are separate platforms and they do not always sync reliably which creates duplicate work.

Pros

The EHR works really well, especially with how it connects to their billing software. Once you get familiar with the setup, the whole system feels user-friendly and simple to work with.

Cons

Getting the hang of how all the pieces work together took some time. The system is approachable but it works a little differently from other EHR platforms so there was definitely a learning curve at first.

Pros

There really weren't any positives for me.

Cons

After using it for a few months on my billing company's recommendation since they knew the PM system, the whole experience ended up being a disaster across the board. The templates were terrible, e-prescribing was unreliable and worked only sometimes, customer service was basically nonexistent and on top of all that, it was very expensive.

Pros

Patients are able to handle this online on their own without much trouble. The interface is very user-friendly and it has a polished, professional look.

Cons

The calendar view doesn't extend very far which can make things a bit confusing. There are also times when patients need a longer window to book their appointments.

Pros

Being cloud-based is a real advantage since I can get into it from pretty much any device. It's fairly simple to use and they also offer a claims processing service that can handle your claims for a monthly fee.

Cons

It falls short on the functionality an outpatient rehab clinic needs, particularly when it comes to meeting CMS requirements.

Pros

Something this program does well is add protection against medication diversion. Prescribing most medications is pretty simple, just not narcotics.

Cons

Handling narcotic prescriptions is frustrating because it requires going through a secondary page and entering each item one at a time. On top of that, the EMR doesn't maintain a long-term record of prescribed medications over an extended period.

Pros

The clinical side is the part that matters most to me when I'm looking at software now and that's where this product does well. I especially appreciate the charting which has been a strong point for me. I haven't used the billing feature yet so I can't really speak to that part.

Cons

The pricing feels a little high for what's included. Some parts of the system also don't feel as polished or smooth as I'd prefer. Even with that, it's still a good overall product.

Pros

Navigating it feels very simple and that has made day-to-day work much simpler. The customization options are a big plus because you can set things up based on your own preferences. It's also very efficient for handling different tasks like billing, entering notes and other routine work.

Cons

Cost is starting to feel a little expensive for our practice, even though the software itself has been excellent.

Pros

Nothing good about it.

Cons

Everything about it has been poorly implemented and the customer service is just as bad. No one seems to understand the PM or EHR side of the system which makes the whole thing feel like a huge waste of money. Getting any real help is nearly impossible and when they don't have an answer for why the programs aren't interfacing correctly, the call somehow gets disconnected.

Pros

It's marketing platform has really helped us expand our visibility and build stronger awareness in the market. I'd definitely recommend it to anyone who's considering using it.

Cons

We haven't run into any issues.

Pros

Getting around the system feels very user-friendly. Writing and sending electronic prescriptions is quick and simple and setting up new charts doesn't take much effort at all.

Cons

I do wish the space bar could be used to insert shortcuts. Updating shortcuts feels a bit complex, building new templates is fairly complicated and there aren't any letters included.

Pros

Everything is linked together really well which makes a big difference. I can add a note and have it show up across each record along with the related information so everything stays connected and in one place.

Cons

The search tools could definitely be better. Sometimes I enter a word that I know should return a result and it still shows nothing. I'd really appreciate a simpler, more reliable way to find information.

Pros

Pretty easy to operate and I really like the template setup. Adjusting the templates wasn't too hard and finding a patient in the system is quick and simple.

Cons

not being able to reorder diagnoses from the highest priority to the lowest is an issue. Entering orders for tests and X-rays was also difficult. On top of that, the available document types felt somewhat limited and the archiving options were limited too.

Pros

Their billing reports are thorough and useful in some areas. The biggest problem though, is that A/R accounts are completely distorted if you take insurance. They only calculate the A/R report using the self-pay rates you have listed so the delinquent collections number ends up being basically meaningless and unusable. Aside from that, it does make it simple to view monthly collections and break them down by cash, credit, check and insurance payer. That is honestly the only real positive I can mention.

Cons

Three months after paying for a full year up front, I still am not receiving any refill requests from pharmacies. I have spent countless hours going back and forth with support and instead of fixing it, they kept telling me to call SureScripts, Quest and LabSoft myself. After an hour on the phone, the SureScripts operator, who is their integrated e-prescribing partner, told me she had no idea why I had been sent to her because the unresolved issues were still on it's side. I relayed that to my coach, her manager and the enrollment manager and they still kept pushing me back to SureScripts because they could not figure out why pharmacy requests were not coming through. At one point, a manager was assigned directly to my account because the situation had become such a mess. Along with not getting refill requests, I also have zero e-lab prescribing. He told me he would be the only person contacting me directly so I would stop getting the runaround. Then that very same day, another enrollment person called me after speaking with that manager and said my SureScripts enrollment had been denied but she could not explain why, when it had been submitted or even confirm whether it had actually been submitted at all. Meanwhile, I am still paying for a second EHR just so I can receive refill requests. It is beyond frustrating. On top of that, portal messaging is poorly handled because patients do not get an email telling them to log in and read a new message. When I raised that concern, my success coach actually suggested I train patients to sign in every day just in case they might have a message waiting. Completely unbelievable.

Pros

Posting payments is very simple and it's easy to spot anything that didn't post properly which makes it possible to fix issues right away when a check doesn't balance.

Cons

making corrections after something has already been posted is frustrating. If a payment needs to be fixed, the system makes you reverse every payment that was entered after that one.