Tebra Reviews

Pros

After working with several different EHR systems, this one has been the most simple to navigate.

Cons

I can't think of anything about this product that I dislike.

Pros

We've been using it alongside our full-time EHR and I've been very happy with how it performs. Even though our EHR now includes its own billing software, I still prefer to stick with it.

Cons

there's not much to complain about. Once in a while, we do have to correct payer-insurance entries which may not always sync properly with our EHR.

Pros

Getting started with this software was surprisingly quick and moving over from our previous practice management system only took a few days. It's simple to use, doesn't take long to learn and the setup process is very fast. For a small office with two providers, it includes all the reports I actually need. I know some other platforms offer deeper reporting but that goes far beyond what my practice requires and usually comes at more than four times the yearly cost. The integrated payment feature is also a big plus.

Cons

I'd still like to see a fully cloud-based system. Having part of it installed locally is a little inconvenient because we need to update it whenever a new version comes out although it sounds like that may be changing soon.

Pros

Having a to-do list right on the home page for rejections, denials and similar items makes daily work much more efficient. ERA electronic payments work very well and having electronic statements available is also a big plus. It's useful for tracking employee productivity and the private fax number that lets us receive faxes directly into the software is really convenient. Support has also been pretty solid whenever needed.

Cons

it's missing a collections module. The reporting side is also lacking, especially for monthly comparisons and the reports that are available are very limited with no option to customize them. We've also run into some clearinghouse issues that have caused delays with claims.

Pros

It's very user-friendly and handles everything we need really well.

Cons

Stronger auditing features would be a big plus. We're always trying to find better ways to make month-end and year-end balancing more manageable.

Pros

Back when our practice got hit with a perfect storm, it ended up being exactly what we needed. In November 2011, our previous practice management vendor notified us they would stop updating their software at the start of the new year. Then, just two weeks later, our server hard drive failed. We couldn't recover our data and our backup also failed. After looking at several practice management options, we chose Kareo because the pricing made sense and the system was very user-friendly. A big advantage was being able to train ourselves using the videos right in our clinic and on our own schedule. We went live with it in early December 2011. As the office manager, having access to the system from home has been incredibly helpful and I've even been able to keep tabs on the office while away on vacation.

Cons

Since we're a family practice, we send patients to specialists quite often. I'd really like to see Kareo add a better way to track referrals. It would also help if follow-up notes entered in patient profiles appeared in the task list.

Pros

Whenever I need help, their support team is there and ready with an answer. I can call at any time and they always know how to assist.

Cons

I can't think of anything negative. I've been happy with everything this product offers.

Pros

Having used it since 2006, I've really appreciated how user-friendly it is and how well it connects with multiple EMR systems. Moving around the platform is simple and the multi-window setup makes a big difference because I can switch between tasks without having to close anything out. There are plenty of cloud-based options available now but it has continued to improve over time and each free update has made it even better.

Cons

The patient statements could use a better layout because they aren't always easy to read and can end up confusing patients. It would also help a lot if dunning notices were sent automatically.

Pros

Getting started with this product was quick and using it day to day feels very simple. It also gets frequent updates which is reassuring and I appreciate that there aren't any hidden fees.

Cons

support response time could be better, especially when reaching out about glitches or bug fixes.

Pros

Compared with other software I've used, it stands out as the best option. It's very simple to manage and handle all of the processes with it.

Cons

The only thing I like least about this product is the weekly maintenance.

Pros

I really appreciate how affordable it is and how user-friendly it has been for both me and my staff. This might sound a little unusual but the system is also very visually appealing. Since we spend so much of the day staring at screens, that actually matters a lot and Kareo is comfortable to look at for long periods. The colors and layout feel pleasant and not overwhelming which makes the whole experience easier on the eyes and the brain. It's simple to move around in and it never feels irritating to have open all day.

Cons

There isn't a way to collect a patient copay directly from the scheduling section of the practice management system at check-in. In the system I used before, once staff clicked the "check-in" option, they could enter copay payments right there on the same screen and that information would automatically flow into the HCFA and the patient account. Having that feature here would save us time and also reduce the risk of forgetting to note it on the encounter form when a patient has already paid their copay for the visit.

Pros

Ease of use was the biggest thing I needed in billing software and it checked that box right away. The support team has also been outstanding. Whenever I reach out with a question, concern or issue, I can count on getting help quickly and professionally.

Cons

At times, the reports area feels a bit overwhelming. It's not always clear which report I should run when I need to share information with my staff. The report titles can also be confusing since they don't always clearly describe the information I'm actually trying to find.

Pros

As a small new practice, we looked into a lot of options and reviewed plenty of proposals before choosing it. We went with it because the demo made it seem very user-friendly and the pricing was really affordable for us. It's also a cloud-based system which has been a big plus and the platform feels very approachable overall. The training team and customer support have also been very helpful and friendly throughout the process.

Cons

The training sessions can take a little while but once the setup and settings are done, everything becomes much more manageable.

Pros

Working with it has been a very positive experience. The interface feels user-friendly and didn't take long to learn and the wide range of available reports has been genuinely useful. Their support team is responsive and pleasant to work with and it's reassuring to feel like my suggestions for improvement are actually heard and taken seriously.

Cons

More flexibility for customization within the software would be nice although it really hasn't been a major problem overall.

Pros

Navigating the site feels simple and the built-in ticklers do a nice job of keeping you on track when you're trying to identify issues. It also has very little downtime and the platform is regularly updated to stay current with changes in the industry.

Cons

I would prefer a bit more direct personal contact instead of relying mostly on chat or email support.

Pros

The platform is very well-structured and the customer service has been incredible.

Cons

There are occasional issues with the partner EHR connection but they're usually manageable and can be resolved with help from customer service.

Pros

When we needed to switch software and bring billing back in-house, WebPT recommended it during our move to an EHR. After a little more than a year of using it, we've been very satisfied. Their support has been quick, dependable and you can actually speak with a real person when you need help.

Cons

A few features seem to involve repeated steps although that may be related to how it interfaces with the EHR partner we use.

Pros

Their customer support team has been good and the webinar videos are really useful and packed with valuable information.

Cons

When encounters get denied, the explanation is pretty limited. It would be much better to get clearer feedback on what needs to be fixed to resolve those denials.

Pros

Moving through the payment posting process is pretty simple to follow.

Cons

The reporting side could definitely be improved. Some reports are difficult to understand and it can be frustrating trying to find the right ones when needed.

Pros

It has been really versatile for my needs and the customer support has been outstanding. The success coach was a huge help and saved me hours of trial and error. One of the biggest selling points was not having to sign a contract which told me they rely on the quality of their product and service to keep customers rather than locking them in. I also joined during the 30-day free offer and that was exactly the extra push I needed to get started. On top of that, there were no enrollment fees. By the time my first bill came around, I was already bringing in income.

Cons

I'd still like patient statements to be more customizable, with better editing options and more control over how they appear.