Tebra Reviews

Pros

Honestly, there isn't much positive to mention. Whenever I call to ask where to find something, the answer is usually that the feature doesn't exist yet, followed by an offer to submit it as a future request. It really feels like the people who designed this software have never spent time in a real doctor's office to understand how inefficient this system is in practice.

Cons

Even though the support staff is polite, the help itself is not useful and it takes far too much time. I just spent 30 minutes with a representative who didn't actually know the system and had to research my question before eventually passing me to a supervisor. By the time I finally reached someone in the US, it was clear the system still isn't built to handle something as basic as simple insurance follow-up notes.

Pros

Getting it connected with our other systems was pretty simple and the setup process was manageable with the help of their customer service team. The how-to videos are useful too and make it easier to figure things out as you go. I also appreciate that claims are scrubbed before reaching the clearinghouse so any problems show up right away instead of later in the process. On top of that, payments come in fairly fast some of my payers have reimbursed within just seven days.

Cons

The patient statements and a few of the reports could definitely be better. For instance, statements will not show what has already been paid unless you configure that one by one. That ends up confusing patients, making them upset and leading to extra questions when they need details for FSA or HSA accounts. Another issue is that the statements do not include a total at the bottom.

Pros

It feels very user-friendly overall. It has a lot of different functions and depending on your needs, you can use as much or as little of the system as makes sense. The vendor is responsive although you do need to keep following up to make sure issues are actually being resolved. The software itself is simple to work with and the support staff are polite, friendly and helpful. If they don't have an answer right away, they're honest about needing to dig into the question or problem further.

Cons

Not a fan of the color scheme. The yellow or golden-yellow background with gray text can be difficult to read, especially after a long workday or if your eyesight isn't perfect. Because of that, training really wasn't a practical option for me. Learning the program ended up being very hands-on and a bit hit-or-miss.

Pros

They got us set up quickly and we were able to start sending claims within just a few days.

Cons

The training really fell short, especially when it came to explaining how to post payments. Their training approach and explanations were not presented in a way that was clear or understandable to me. Even after 25 years doing this kind of work, I still find this system complex to use.

Pros

Their customer service has been amazing and the training sessions on using the platform were genuinely helpful. Pricing was very transparent from the start which I appreciated. Anytime I ran into an issue, it was simple to reach someone and they were very responsive and helpful in getting it resolved.

Cons

I really do not have any complaints. It has been a very solid product to work with.

Pros

The pricing, the breakdown reports and the code scrubbing are all big wins for me. Everything works exactly the way I need it to.

Cons

Insurance verification could be better. I should have the ability to verify all insurance plans.

Pros

Having the numbers I used to calculate by hand laid out in clear, readable reports has been a huge time-saver. It also includes features I didn't even realize I would need and overall it's helped me do my job better.

Cons

The biggest issue I've had with it is the training. I appreciate that there are videos I can revisit but honestly, I've learned more by exploring the system on my own than I did from the limited training I was given.

Pros

The standout for me has been the knowledgeable, responsive customer service, along with how simple WEB PT/Kareo is to use. I also really appreciate that the pricing is affordable.

Cons

Honestly, I haven't come across anything I dislike at this point.

Pros

Collection reports have been really helpful because they include the patient's insurance policy number and date of birth right in the report. That saves a lot of time since I don't have to keep jumping between the report screen and the patient demographic pages.

Cons

The ability to print reports in Excel format is missing. I'd also prefer more sorting options so the reports can be organized better.

Pros

The fast, outstanding customer support is fantastic and the AR reports are easily my favorite feature.

Cons

There are only a few features that seem to be missing. For instance, I'd really like a dedicated field where I can enter a salesperson's name and also look up patients by searching with that salesperson's name.

Pros

Coming from a billing specialist role, this has easily been the simplest system for me to learn and work with. The support team made the whole transition enjoyable thanks to how helpful, upbeat and personable they were. During training, I never felt hurried and I finished each session feeling fully prepared with the knowledge I needed to handle my job responsibilities. They also gave me a level of comfort that makes me feel confident I can reach out anytime I run into a problem and get the help I need to succeed. Honestly, these were the first training sessions I've genuinely enjoyed and the Kareo support staff came across as truly caring professionals.

Cons

At first glance, the homepage felt a bit overwhelming when I opened it for the first time. Once I spent some time using it though, I realized that it simply offers several different ways to get to the area you need to work in. After getting familiar with it, that actually turned out to be a benefit.

Pros

Working with it feels simple and convenient since everything is laid out step by step.

Cons

this product is fast, convenient and very simple to use. Cant complain.

Pros

it doesn't cost anything. It also seems very open to feedback about ways to make the product better and it's been nice to actually see those suggestions turn into real updates. The PM features are really what convinced me to keep using the EHR.

Cons

At this stage, it still feels fairly limited which makes sense because the product seems like it's still in the early phases.

Pros

The accessibility, security and user-friendly design have all been really positive and the billing features stand out the most for me.

Cons

Since I only work with the billing side, I can't really speak to how the scheduling features or other parts of the system perform.

Pros

Using it has been easy because the platform is user-friendly and I also appreciate that the e-prescribing and EHR features are government approved.

Cons

Lately, after the major updates, the system has gone down several times which has been really inconvenient when we're trying to work or see patients.

Pros

It feels very user-friendly overall. The Practice Home Page gives me a quick snapshot of everything that needs attention, whether it's denied claims, rejected claims or claims that still haven't had any response. I also appreciate having one spot where I can quickly print claims or file e-claims. It keeps everything together in one place which makes the workflow much more convenient.

Cons

I really wish it had the ability to search payments by batch number. There are times when I only have part of a check number or the payment is from a large insurance company like BCBS and that means digging through far too many pages just to locate the right payment.

Pros

The customer support has been fantastic and I really appreciate how well this product integrates with WebPT.

Cons

I'd love to see a way to view and work an entire date of service once it's past the original encounter date. It would also help to have pop-up reminders and a more visible place for notes I've written so they're easier to find.

Pros

The pricing feels fair and the customer service has been outstanding.

Cons

Adding insurance information can be a little confusing. I'm still unsure about the difference between the insurance plan and the insurance company but it hasn't prevented me from completing my billing.

Pros

Navigating the software feels very simple and the built-in help feature is really useful whenever I need guidance.

Cons

The only problem I've noticed is that, on rare occasions, Kareo can't verify eligibility although that may be caused by either side.

Pros

Without a doubt, the standout part is the support team. I really can't say enough good things about them. I've reached out through email, phone and chat and every single option has been excellent. It's also been refreshing that everyone I've spoken with has been very clear and easy to understand.

Cons

There are a few parts of the payment screen that I'd still like to see adjusted although it's still very simple to use.