Therasoft Reviews

“My experience with EHR

Pros

Writing progress notes was easy for me, and there were no problems, so the whole process went smoothly and without any problem.

Cons

I found it more challenging to use in assessments for my mental health clients.

“Good product, Overall

Pros

I think Therasoft is a great platform. What I particularly appreciate is how much information is readily available on the calendar, giving providers a quick overview of important details.

Cons

The program tends to run slowly and sometimes freezes.

“Very easy to use

Pros

I found it easy to use and access. Although I have only used it once it responded quickly.

Cons

I wish I had learned more before diving in having a better grasp of its different components would have been beneficial for my daily usage.

“Excellent and reliable system

Pros

Registering patients was a simple and clear process for me.

Cons

I encountered numerous glitches and experienced occasional slowness while using it.

“Variety of features

Pros

I like the abundance of features in the system and the level of customization it allows. The flexibility allowed us to tailor the system to our unique work processes. Additionally, the support we received from our implementation specialist was excellent. They were always available and provided quick assistance whenever needed.

Cons

The Knowledge Base needs improvement and more details as I had to consult with a specialist to understand it better. Although everything is present in the help document, I did not find it as informative as I expected it to be.

“Onboarding journey with HIPAA Compliance

Pros

The software is easy for me to use and offers many customization options. Therasoft's flexibility allows me to adjust the platform to meet my specific needs.

Cons

The numerous features can feel overwhelming due to alot of options and accessibility. As for switching to Therasoft Online, I found Therasoft's features more valuable and was impressed by their responsiveness to my needs.

“Helpful for solo practitioners

Pros

The setup was easy, and the customer support was helpful.

Cons

As our practice expanded, we required additional features that were not available on the platform at that time.

“Easy to use

Pros

The drop-down menus were easy to navigate, and the system was accessible to our entire staff, regardless of their prior experience.

Cons

Dealing with the new login system has been incredibly frustrating and cumbersome. I'm contemplating switching to another platform or program.

“Positive experience with Therasoft

Pros

I had to assess my former EHR vendor after they increased their prices, which now match those of other EHR vendors. However, Therasoft, which is priced higher, appears to have better quality. Im particularly impressed with the organization and display of information on the screen within their EHR. I appreciate how Therasofts treatment plan is easily accessible and integrates with my session notes. My custom website is seamlessly incorporated into the EHR, creating a cohesive and dynamic system for charting that is more user-friendly than my previous EHR. Therasoft enhances my ability to conceptualize my cases.

Cons

It might take a little time to get the hang of using Therasoft, but the transition team and onboarding resources are there to guide you. Therasoft is dedicated to long-term customer satisfaction, offering excellent customer service and support to ensure that you get the help you need promptly. As for why I chose Therasoft Online, I am very pleased with how the Therasoft team presented the system and their commitment to customer service. When I started using Therasoft, I had the chance to interact with several team members, including the web designer who finished my website in less than two days and the company owner, who spent over two hours on the phone answering all my questions about the program. I am extremely satisfied with both the Therasoft team and the product I've chosen.

“Timeliness with therasoft online

Pros

I found it easy to use and it is well-designed with current applications.

Cons

I feel there should be more hands-on simulation training videos initially provided.

“Frustration with repeat ticket submissions for lost data

Pros

I really liked the customizable features and the support I received when dealing with glitches. It was fantastic to have our treatment plans integrated into our progress notes, a feature that wasn't initially available. Additionally, being able to include our measures and questionnaires in our biopsychosocial assessments was a great benefit. The ability to limit clinician access to certain forms was also helpful, along with incorporating intake screening and new client registration directly through our website. Being able to schedule and meet with clients via laptop or phone was another plus point.

Cons

My experience with Therasoft has been riddled with simple yet persistent glitches, outdated training materials, and frustrating customer service. It's not a program you can leave unattended; it requires constant administrative attention. The learning curve is steep, and even though we've requested updates, communication has been lacking. I anticipate a tedious process of submitting numerous tickets for each issue.

“Overpriced record-keeping charges

Pros

While I was satisfied with the product itself, I had a very negative experience with the support provided.

Cons

Leaving Therasoft means not being able to access my records without paying a hefty fee. It's unacceptable to hold subscribers hostage for access to their own records.

“Therasoft: A decade of satisfaction

Pros

The system is comprehensive, containing everything I need. The customer service and training departments were exceptional; they responded promptly and provided assistance to ensure I got what I needed. They were also willing to customize many features to suit my office.

Cons

Therasoft seems to include everything I need and even things I hadn't considered. However, I do have some criticisms.

“Full of features

Pros

It was incredibly easy to use, and it had all the features I required.

Cons

Some features require further clarification.

“Offering counseling services

Pros

Accessing the system was simple for me, and it even provided a tutorial program.

Cons

I found the program to be sluggish, and scheduling appointments on the calendar was challenging.

“Everything operates flawlessly

Pros

They not only shared an article with us regarding the billing changes for telehealth but also scheduled a one-on-one walkthrough to provide hands-on demonstrations and assistance, ensuring we had no further questions.

Cons

I believe Therasoft should reintroduce the Lite program option, especially for part-time contractors like myself.

“Struggling to get help

Pros

Viewing the schedule was easy. I don't have any additional comments.

Cons

Access issues and frequent glitches that need fixing are common challenges I encounter.

“Great customer support

Pros

The customer service team was excellent at resolving tickets promptly. They provided frequent updates via email and on the website, making information easily accessible.

Cons

Accessing specific information is often not easy for me; I usually have to request custom reports to get the details I need.

“Poor experience with customer service

Pros

I appreciated the web-based integrated billing, electronic notes, billing calendar, and startup process.

Cons

I find the billing processes to be overly complex, and the system lacks smoothness, with too many bugs. The telehealth functionality feels outdated and unreliable to me.

“Good for solo practitioners

Pros

Therasoft is relatively easy to use,especially for solo practitioners. Generating billing, accounting and reports is a breeze with just a few clicks.

Cons

While I'm still not fully acquainted with all the features, I appreciate being able to seek support when needed. It's reassuring to speak with someone live rather than waiting for ticket responses, especially for urgent issues like connecting with clients.