softwareTherasoft Software Reviews
24 Reviews
Overall Rating
4
24 Reviews
Rating Distribution
5
(9)
4
(9)
3
(3)
2
(3)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4
24 Reviews
Rating Distribution
5
(9)
4
(9)
3
(3)
2
(3)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
PROFESSIONAL OPINION OF EHR
PROFESSIONAL OPINION OF EHR
Pros
Doing progress notes was easy and I found it really user-friendly.
Cons
I found it more challenging to use in assessments for my mental health clients.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Alicia
Human Resources, 1-10 employees
More than a year
Dec 27, 2023
Decent Product
Decent Product
Pros
I think Therasoft is a great platform. What I particularly appreciate is how much information is readily available on the calendar, giving providers a quick overview of important details.
Cons
The program tends to run slowly and sometimes freezes.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Philomena
Hospital & Health Care, 1-10 employees
More than a year
Aug 14, 2023
title
title
Pros
I found it easy to use and access. Although I have only used it once it responded quickly.
Cons
I wish I had learned more before diving in having a better grasp of its different components would have been beneficial for my daily usage.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Linda
Individual & Family Services, 11-50 employees
Less than 6 months
Aug 02, 2023
Good
Good
Pros
Registering patients was a straightforward process for me.
Cons
I encountered numerous glitches and experienced occasional slowness while using it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jacquelyn
Mental Health Care, 11-50 employees
More than a year
Aug 01, 2023
Myriad of Features
Myriad of Features
Pros
I appreciate the abundance of features in the system and the level of customization it allows. The flexibility enabled us to tailor the system to our unique work processes. Additionally, the support we received from our implementation specialist was excellent. They were always available and provided quick assistance whenever needed.
Cons
The Knowledge Base needs improvement and more details as I had to consult with a specialist to understand it better. Although everything is present in the help document, I didnt find it as informative as I expected it to be.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Tia
Hospital & Health Care, 11-50 employees employees
Apr 10, 2023
The onboarding process and HIPAA compliance
The onboarding process and HIPAA compliance
Pros
The software is easy to use and allows for a high level of customization.
Cons
The multitude of features may be overwhelming, given the abundance of options and accessibility. Language Code for Output: EN-US. REASONS FOR SWITCHING TO THERASOFT ONLINE I found Therasofts features more appreciable and also appreciated their responsiveness to my needs.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Maurice
Mental Health Care, 2-10 employees employees
Mar 15, 2023
Starting out as an individual practitioner, it was of great help.
Starting out as an individual practitioner, it was of great help.
Pros
The setup was easy, and the customer support was helpful.
Cons
As our practice expanded, we required additional features that were not available on the platform at that time.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Charles
Mental Health Care, 2-10 employees employees
Feb 20, 2023
review
review
Pros
The drop-down menus were easy to navigate, and the system was accessible to our entire staff, regardless of their prior experience.
Cons
Dealing with the new login system has been incredibly frustrating and cumbersome. I'm contemplating switching to another platform or program.
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8
Ellen
Mental Health Care, 1-10 employees
More than a year
Jan 17, 2023
Switching to Therasoft I have had a positive experience with Therasoft in every aspect.
Switching to Therasoft I have had a positive experience with Therasoft in every aspect.
Pros
I had to assess my former EHR vendor after they increased their prices, which now match those of other EHR vendors. However, Therasoft, which is priced higher, appears to have better quality. Im particularly impressed with the organization and display of information on the screen within their EHR. I appreciate how Therasofts treatment plan is easily accessible and integrates with my session notes. My custom website is seamlessly incorporated into the EHR, creating a cohesive and dynamic system for charting that is more user-friendly than my previous EHR. Therasoft enhances my ability to conceptualize my cases.
Cons
It may take some time to learn how to use Therasoft, but the transition team and onboarding resources are available to support you. Therasoft is committed to long-term customer satisfaction and provides excellent customer service and support to ensure that customers receive the assistance they need in a timely manner. REASON FOR CHOOSING THERASOFT ONLINEI am very happy with the Therasoft teams presentation of the system and their dedication to customer service. As I started to work with Therasoft, I interacted with various members of their team, such as the web designer who completed my website in under two days, and the owner of the company who spent over two hours on the phone with me answering my questions about the program. I am extremely satisfied with both the Therasoft team and the product Ive chosen.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Matthew
Mental Health Care, 1 employee employees
Jan 10, 2023
Timely Therasoft Online
Timely Therasoft Online
Pros
I found it easy to use and it is well-designed with current applications.
Cons
I feel there should be more hands-on simulation training videos initially provided.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 500+ employees
Less than a year
Nov 18, 2022
Tired of submitting tickets for repeat fixes needed for lost clinician signatures & client data
Tired of submitting tickets for repeat fixes needed for lost clinician signatures & client data
Pros
I really liked the customizable features and the support I received when dealing with glitches. It was fantastic to have our treatment plans integrated into our progress notes, a feature that wasn't initially available. Additionally, being able to include our measures and questionnaires in our biopsychosocial assessments was a great benefit. The ability to limit clinician access to certain forms was also helpful, along with incorporating intake screening and new client registration directly through our website. Being able to schedule and meet with clients via laptop or phone was another plus point.
Cons
My experience with Therasoft has been riddled with simple yet persistent glitches, outdated training materials, and frustrating customer service. It's not a program you can leave unattended; it requires constant administrative attention. The learning curve is steep, and even though we've requested updates, communication has been lacking. I anticipate a tedious process of submitting numerous tickets for each issue.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Asha
Mental Health Care, 1-10 employees
More than a year
Aug 21, 2022
Unfair charges for record keeping.
Unfair charges for record keeping.
Pros
While I was satisfied with the product itself, I had a very negative experience with the support provided.
Cons
Leaving Therasoft means not being able to access my records without paying a hefty fee. It's unacceptable to hold subscribers hostage for access to their own records.
Ease of use
10
Value for money
3
Customer Support
3
Functionality
10
Linda
Alternative Medicine, 1-10 employees
More than a year
Jul 23, 2021
Pleased with Therasoft - 10 years
Pleased with Therasoft - 10 years
Pros
The system is comprehensive, containing everything I need. The customer service and training departments were exceptional; they responded promptly and provided assistance to ensure I got what I needed. They were also willing to customize many features to suit my office.
Cons
Therasoft seems to include everything I need and even things I hadn't considered. However, I do have some criticisms.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ken
Mental Health Care, 1-10 employees
More than a year
Jun 25, 2021
Therasoft review
Therasoft review
Pros
It was incredibly easy to use, and it had all the features I required.
Cons
Some features require further clarification.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina
Individual & Family Services, 1-10 employees
Less than 6 months
Jun 13, 2021
Providing counseling
Providing counseling
Pros
Accessing the system was straightforward and it even offered a tutoring program.
Cons
I found the program to be sluggish, and scheduling appointments on the calendar was challenging.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Glenna
Consumer Services, 51-100 employees
Mar 09, 2021
Walk through with [SENSITIVE CONTENT HIDDEN]
Walk through with [SENSITIVE CONTENT HIDDEN]
Pros
They not only shared an article with us regarding the billing changes for telehealth but also scheduled a one-on-one walkthrough to provide hands-on demonstrations and assistance, ensuring we had no further questions.
Cons
I believe Therasoft should reintroduce the Lite program option, especially for part-time contractors like myself.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jovasha
Medical Practice, 1-10 employees
More than a year
Dec 15, 2020
Help can't get in
Help can't get in
Pros
Viewing the schedule was easy. I don't have any additional comments.
Cons
Access issues and frequent hiccups requiring fixes are common problems.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Kimberley
Mental Health Care, 1-10 employees
Less than a year
Dec 11, 2020
Therasoft review
Therasoft review
Pros
The customer service team was excellent at resolving tickets promptly. They provided frequent updates via email and on the website, making information easily accessible.
Cons
Accessing specific information is not straightforward often, we need to request custom reports to obtain the necessary details.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Jodi
Mental Health Care, 11-50 employees
More than a year
Nov 21, 2020
Terrible customer service
Terrible customer service
Pros
I appreciated the web-based integrated billing, electronic notes, billing calendar, and startup process.
Cons
Billing processes are overly complex, the system lacks fluidity, and there are too many bugs. Telehealth functionality is outdated and unreliable.
Ease of use
5
Value for money
4
Customer Support
3
Functionality
4
Janet
Health, Wellness and Fitness, 1-10 employees
More than a year
Nov 19, 2020
Therasoft
Therasoft
Pros
Therasoft is relatively easy to use,especially for solo practitioners. Generating billing, accounting and reports is a breeze with just a few clicks.
Cons
While I'm still not fully acquainted with all the features, I appreciate being able to seek support when needed. It's reassuring to speak with someone live rather than waiting for ticket responses, especially for urgent issues like connecting with clients.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Victoria
Mental Health Care, 1-10 employees
Less than a year
Nov 02, 2020
Not sure I'd use them if I had a do-over.
Not sure I'd use them if I had a do-over.
Pros
Once set up, filing claims was straightforward, and taking notes was fairly simple.
Cons
Video functionality is frequently unreliable, and customer support is subpar. Phone representatives often lack knowledge, FAQs are outdated, and training videos are of mediocre quality.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
8
Gary
Mental Health Care, 1-10 employees
Less than a year
Nov 01, 2020
Problematic Concerns
Problematic Concerns
Pros
Managing client contacts and the practice management hints provided were very helpful.
Cons
Iface difficulties with logging in and have had to reinstall my ID frequently.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Pauline
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2020
Ongoing problems
Ongoing problems
Pros
The system's functions are fantastic, and many of them have been instrumental in running my business smoothly. I utilize the website, email, video, and all other available functions.
Cons
Therasoft's reliability has declined, making it difficult to trust that it will function properly when needed. It's causing me more and more issues.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Angela
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 01, 2020
Send Out Telemental Health Informed Consent
Send Out Telemental Health Informed Consent
Pros
I can handle all my electronic records, insurance, client notes, and billing needs in one place.
Cons
Despite using Therasoft for telemental health for over six months, I've experienced ongoing glitches. Thankfully, recent repairs have improved its performance.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Marcia
Mental Health Care, 1-10 employees
More than a year
Apr 03, 2020
Filters
PROFESSIONAL OPINION OF EHR
PROFESSIONAL OPINION OF EHR
Pros
Doing progress notes was easy and I found it really user-friendly.
Cons
I found it more challenging to use in assessments for my mental health clients.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Alicia
Human Resources, 1-10 employees
More than a year
Dec 27, 2023
Decent Product
Decent Product
Pros
I think Therasoft is a great platform. What I particularly appreciate is how much information is readily available on the calendar, giving providers a quick overview of important details.
Cons
The program tends to run slowly and sometimes freezes.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Philomena
Hospital & Health Care, 1-10 employees
More than a year
Aug 14, 2023
title
title
Pros
I found it easy to use and access. Although I have only used it once it responded quickly.
Cons
I wish I had learned more before diving in having a better grasp of its different components would have been beneficial for my daily usage.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Linda
Individual & Family Services, 11-50 employees
Less than 6 months
Aug 02, 2023
Good
Good
Pros
Registering patients was a straightforward process for me.
Cons
I encountered numerous glitches and experienced occasional slowness while using it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jacquelyn
Mental Health Care, 11-50 employees
More than a year
Aug 01, 2023
Myriad of Features
Myriad of Features
Pros
I appreciate the abundance of features in the system and the level of customization it allows. The flexibility enabled us to tailor the system to our unique work processes. Additionally, the support we received from our implementation specialist was excellent. They were always available and provided quick assistance whenever needed.
Cons
The Knowledge Base needs improvement and more details as I had to consult with a specialist to understand it better. Although everything is present in the help document, I didnt find it as informative as I expected it to be.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Tia
Hospital & Health Care, 11-50 employees employees
Apr 10, 2023
The onboarding process and HIPAA compliance
The onboarding process and HIPAA compliance
Pros
The software is easy to use and allows for a high level of customization.
Cons
The multitude of features may be overwhelming, given the abundance of options and accessibility. Language Code for Output: EN-US. REASONS FOR SWITCHING TO THERASOFT ONLINE I found Therasofts features more appreciable and also appreciated their responsiveness to my needs.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Maurice
Mental Health Care, 2-10 employees employees
Mar 15, 2023
Starting out as an individual practitioner, it was of great help.
Starting out as an individual practitioner, it was of great help.
Pros
The setup was easy, and the customer support was helpful.
Cons
As our practice expanded, we required additional features that were not available on the platform at that time.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Charles
Mental Health Care, 2-10 employees employees
Feb 20, 2023
review
review
Pros
The drop-down menus were easy to navigate, and the system was accessible to our entire staff, regardless of their prior experience.
Cons
Dealing with the new login system has been incredibly frustrating and cumbersome. I'm contemplating switching to another platform or program.
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8
Ellen
Mental Health Care, 1-10 employees
More than a year
Jan 17, 2023
Switching to Therasoft I have had a positive experience with Therasoft in every aspect.
Switching to Therasoft I have had a positive experience with Therasoft in every aspect.
Pros
I had to assess my former EHR vendor after they increased their prices, which now match those of other EHR vendors. However, Therasoft, which is priced higher, appears to have better quality. Im particularly impressed with the organization and display of information on the screen within their EHR. I appreciate how Therasofts treatment plan is easily accessible and integrates with my session notes. My custom website is seamlessly incorporated into the EHR, creating a cohesive and dynamic system for charting that is more user-friendly than my previous EHR. Therasoft enhances my ability to conceptualize my cases.
Cons
It may take some time to learn how to use Therasoft, but the transition team and onboarding resources are available to support you. Therasoft is committed to long-term customer satisfaction and provides excellent customer service and support to ensure that customers receive the assistance they need in a timely manner. REASON FOR CHOOSING THERASOFT ONLINEI am very happy with the Therasoft teams presentation of the system and their dedication to customer service. As I started to work with Therasoft, I interacted with various members of their team, such as the web designer who completed my website in under two days, and the owner of the company who spent over two hours on the phone with me answering my questions about the program. I am extremely satisfied with both the Therasoft team and the product Ive chosen.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Matthew
Mental Health Care, 1 employee employees
Jan 10, 2023
Timely Therasoft Online
Timely Therasoft Online
Pros
I found it easy to use and it is well-designed with current applications.
Cons
I feel there should be more hands-on simulation training videos initially provided.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 500+ employees
Less than a year
Nov 18, 2022
Tired of submitting tickets for repeat fixes needed for lost clinician signatures & client data
Tired of submitting tickets for repeat fixes needed for lost clinician signatures & client data
Pros
I really liked the customizable features and the support I received when dealing with glitches. It was fantastic to have our treatment plans integrated into our progress notes, a feature that wasn't initially available. Additionally, being able to include our measures and questionnaires in our biopsychosocial assessments was a great benefit. The ability to limit clinician access to certain forms was also helpful, along with incorporating intake screening and new client registration directly through our website. Being able to schedule and meet with clients via laptop or phone was another plus point.
Cons
My experience with Therasoft has been riddled with simple yet persistent glitches, outdated training materials, and frustrating customer service. It's not a program you can leave unattended; it requires constant administrative attention. The learning curve is steep, and even though we've requested updates, communication has been lacking. I anticipate a tedious process of submitting numerous tickets for each issue.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Asha
Mental Health Care, 1-10 employees
More than a year
Aug 21, 2022
Unfair charges for record keeping.
Unfair charges for record keeping.
Pros
While I was satisfied with the product itself, I had a very negative experience with the support provided.
Cons
Leaving Therasoft means not being able to access my records without paying a hefty fee. It's unacceptable to hold subscribers hostage for access to their own records.
Ease of use
10
Value for money
3
Customer Support
3
Functionality
10
Linda
Alternative Medicine, 1-10 employees
More than a year
Jul 23, 2021
Pleased with Therasoft - 10 years
Pleased with Therasoft - 10 years
Pros
The system is comprehensive, containing everything I need. The customer service and training departments were exceptional; they responded promptly and provided assistance to ensure I got what I needed. They were also willing to customize many features to suit my office.
Cons
Therasoft seems to include everything I need and even things I hadn't considered. However, I do have some criticisms.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ken
Mental Health Care, 1-10 employees
More than a year
Jun 25, 2021
Therasoft review
Therasoft review
Pros
It was incredibly easy to use, and it had all the features I required.
Cons
Some features require further clarification.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina
Individual & Family Services, 1-10 employees
Less than 6 months
Jun 13, 2021
Providing counseling
Providing counseling
Pros
Accessing the system was straightforward and it even offered a tutoring program.
Cons
I found the program to be sluggish, and scheduling appointments on the calendar was challenging.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Glenna
Consumer Services, 51-100 employees
Mar 09, 2021
Walk through with [SENSITIVE CONTENT HIDDEN]
Walk through with [SENSITIVE CONTENT HIDDEN]
Pros
They not only shared an article with us regarding the billing changes for telehealth but also scheduled a one-on-one walkthrough to provide hands-on demonstrations and assistance, ensuring we had no further questions.
Cons
I believe Therasoft should reintroduce the Lite program option, especially for part-time contractors like myself.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jovasha
Medical Practice, 1-10 employees
More than a year
Dec 15, 2020
Help can't get in
Help can't get in
Pros
Viewing the schedule was easy. I don't have any additional comments.
Cons
Access issues and frequent hiccups requiring fixes are common problems.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Kimberley
Mental Health Care, 1-10 employees
Less than a year
Dec 11, 2020
Therasoft review
Therasoft review
Pros
The customer service team was excellent at resolving tickets promptly. They provided frequent updates via email and on the website, making information easily accessible.
Cons
Accessing specific information is not straightforward often, we need to request custom reports to obtain the necessary details.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Jodi
Mental Health Care, 11-50 employees
More than a year
Nov 21, 2020
Terrible customer service
Terrible customer service
Pros
I appreciated the web-based integrated billing, electronic notes, billing calendar, and startup process.
Cons
Billing processes are overly complex, the system lacks fluidity, and there are too many bugs. Telehealth functionality is outdated and unreliable.
Ease of use
5
Value for money
4
Customer Support
3
Functionality
4
Janet
Health, Wellness and Fitness, 1-10 employees
More than a year
Nov 19, 2020
Therasoft
Therasoft
Pros
Therasoft is relatively easy to use,especially for solo practitioners. Generating billing, accounting and reports is a breeze with just a few clicks.
Cons
While I'm still not fully acquainted with all the features, I appreciate being able to seek support when needed. It's reassuring to speak with someone live rather than waiting for ticket responses, especially for urgent issues like connecting with clients.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Victoria
Mental Health Care, 1-10 employees
Less than a year
Nov 02, 2020
Not sure I'd use them if I had a do-over.
Not sure I'd use them if I had a do-over.
Pros
Once set up, filing claims was straightforward, and taking notes was fairly simple.
Cons
Video functionality is frequently unreliable, and customer support is subpar. Phone representatives often lack knowledge, FAQs are outdated, and training videos are of mediocre quality.
Ease of use
7
Value for money
8
Customer Support
6
Functionality
8
Gary
Mental Health Care, 1-10 employees
Less than a year
Nov 01, 2020
Problematic Concerns
Problematic Concerns
Pros
Managing client contacts and the practice management hints provided were very helpful.
Cons
Iface difficulties with logging in and have had to reinstall my ID frequently.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Pauline
Mental Health Care, 1-10 employees
More than a year
Oct 01, 2020
Ongoing problems
Ongoing problems
Pros
The system's functions are fantastic, and many of them have been instrumental in running my business smoothly. I utilize the website, email, video, and all other available functions.
Cons
Therasoft's reliability has declined, making it difficult to trust that it will function properly when needed. It's causing me more and more issues.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Angela
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 01, 2020
Send Out Telemental Health Informed Consent
Send Out Telemental Health Informed Consent
Pros
I can handle all my electronic records, insurance, client notes, and billing needs in one place.
Cons
Despite using Therasoft for telemental health for over six months, I've experienced ongoing glitches. Thankfully, recent repairs have improved its performance.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Marcia
Mental Health Care, 1-10 employees
More than a year
Apr 03, 2020