softwareTheWorxHub Software Reviews
5 Reviews
Overall Rating
4.6
5 Reviews
Rating Distribution
5
(4)
4
(0)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Overall Rating
4.6
5 Reviews
Rating Distribution
5
(4)
4
(0)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Best CMM system for senior living
Best CMM system for senior living
Pros
The software is easy to use, and my staff rarely experience any problems. The support provided is exceptional.
Cons
Although some glitches may take time to fix, the software functions smoothly considering its extensive capabilities. Additionally, the development team promptly addresses critical glitches that affect daily use of the software.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Bas
Hospital & Health Care, 501-1,000 employees employees
Apr 14, 2023
The Dude Solution for you.
The Dude Solution for you.
Pros
I appreciate the softwares ability to perform tasks quickly, such as reassigning tickets with just a few clicks after changing a staff member. The feature for generating specific reports based on detailed categorized and subcategorized data is also helpful.
Cons
Unfortunately, if a mistake is made while working on something, it becomes a permanent entry in the cloud-based system. Although it can be deactivated, there is no button to completely delete and start over.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Eric
Hospital & Health Care, 501-1,000 employees employees
Mar 16, 2023
A good data base and maintenance work program
A good data base and maintenance work program
Pros
I appreciate that the system is user-friendly and can be used to manage various types of records and maintenance data.
Cons
The system has limitations regarding the deletion of old files and may encounter errors. It usually runs slower than expected. Also, historical data may be deleted when tenants are no longer present.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Lori
Medical Practice, 2-10 employees employees
Mar 09, 2023
What you put in - is what youll get out! Easy to use and keeps everyone on track.
What you put in - is what youll get out! Easy to use and keeps everyone on track.
Pros
(1) The information is accessible to all departments at any time. (2) Making work orders on a schedule is simple. (3) You can easily modify labor for individual or multiple work orders, or scheduled work orders. (4) The ability to track work orders and view notes and time stamps is helpful. (5) When employees see all work orders completed, they feel a sense of achievement at the end of the day. (6) Being able to put a work order on hold for any reason helps to prevent it from being forgotten. (7) By creating tasks within a work order, everything can be completed and nothing will be overlooked if there is an emergency and the project is halted. The employee can return to the work order and easily see what still needs to be done. (8) Multiple modules are available for different departments to use, and all employees can access the same information.
Cons
(1) It would be helpful to have the ability to export all data we input into WorxHub for other department use. We are unable to generate reports on specific information such as all pets or persons using oxygen. As long as their role permits access to the data, they should be able to view or download the reports. (2) It would be helpful to see residents cell phone numbers on work orders, as most people only have a cell phone. Its time-consuming to have to go to a separate page to find their profile in order to make a call. (3) It would be great if running reports could be made simpler. (4) Its frustrating that the header disappears when scrolling down in the search feature, making it difficult to know which column is which. (5) Unfortunately, were unable to extend column lengths in the search mode to view all details.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Joy
Hospital & Health Care, 501-1,000 employees employees
Jan 10, 2023
More Accurate Work Orders
More Accurate Work Orders
Pros
The ease of use
Cons
The access parts of it need to be separated more. Meaning people who can implement stuff into the program should be able to do so and not see all the admin side of it.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
David
Hospital & Health Care, 1,001-5,000 employees employees
Dec 06, 2022
Filters
Best CMM system for senior living
Best CMM system for senior living
Pros
The software is easy to use, and my staff rarely experience any problems. The support provided is exceptional.
Cons
Although some glitches may take time to fix, the software functions smoothly considering its extensive capabilities. Additionally, the development team promptly addresses critical glitches that affect daily use of the software.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Bas
Hospital & Health Care, 501-1,000 employees employees
Apr 14, 2023
The Dude Solution for you.
The Dude Solution for you.
Pros
I appreciate the softwares ability to perform tasks quickly, such as reassigning tickets with just a few clicks after changing a staff member. The feature for generating specific reports based on detailed categorized and subcategorized data is also helpful.
Cons
Unfortunately, if a mistake is made while working on something, it becomes a permanent entry in the cloud-based system. Although it can be deactivated, there is no button to completely delete and start over.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Eric
Hospital & Health Care, 501-1,000 employees employees
Mar 16, 2023
A good data base and maintenance work program
A good data base and maintenance work program
Pros
I appreciate that the system is user-friendly and can be used to manage various types of records and maintenance data.
Cons
The system has limitations regarding the deletion of old files and may encounter errors. It usually runs slower than expected. Also, historical data may be deleted when tenants are no longer present.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Lori
Medical Practice, 2-10 employees employees
Mar 09, 2023
What you put in - is what youll get out! Easy to use and keeps everyone on track.
What you put in - is what youll get out! Easy to use and keeps everyone on track.
Pros
(1) The information is accessible to all departments at any time. (2) Making work orders on a schedule is simple. (3) You can easily modify labor for individual or multiple work orders, or scheduled work orders. (4) The ability to track work orders and view notes and time stamps is helpful. (5) When employees see all work orders completed, they feel a sense of achievement at the end of the day. (6) Being able to put a work order on hold for any reason helps to prevent it from being forgotten. (7) By creating tasks within a work order, everything can be completed and nothing will be overlooked if there is an emergency and the project is halted. The employee can return to the work order and easily see what still needs to be done. (8) Multiple modules are available for different departments to use, and all employees can access the same information.
Cons
(1) It would be helpful to have the ability to export all data we input into WorxHub for other department use. We are unable to generate reports on specific information such as all pets or persons using oxygen. As long as their role permits access to the data, they should be able to view or download the reports. (2) It would be helpful to see residents cell phone numbers on work orders, as most people only have a cell phone. Its time-consuming to have to go to a separate page to find their profile in order to make a call. (3) It would be great if running reports could be made simpler. (4) Its frustrating that the header disappears when scrolling down in the search feature, making it difficult to know which column is which. (5) Unfortunately, were unable to extend column lengths in the search mode to view all details.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Joy
Hospital & Health Care, 501-1,000 employees employees
Jan 10, 2023
More Accurate Work Orders
More Accurate Work Orders
Pros
The ease of use
Cons
The access parts of it need to be separated more. Meaning people who can implement stuff into the program should be able to do so and not see all the admin side of it.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
David
Hospital & Health Care, 1,001-5,000 employees employees
Dec 06, 2022