softwareTouchWorks EHR Software Reviews
16 Reviews
Overall Rating
3.1
16 Reviews
Rating Distribution
5
(3)
4
(4)
3
(4)
2
(2)
1
(3)
Satisfaction Score
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Overall Rating
3.1
16 Reviews
Rating Distribution
5
(3)
4
(4)
3
(4)
2
(2)
1
(3)
Satisfaction Score
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Filters
Specialty
Provider Size
Time Used
A versatile option
A versatile option
Pros
The UI is so easy to read and I can customize it according to my taste. A lot of features are included that can be tailor-made for you as well.
Cons
The company takes a long time to fix bugs that we report. The process needs to be quicker.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Gordon
Mid Atlantic Nephrology, 50-99 employees
May 03, 2022
Difficult to customize
Difficult to customize
Pros
There are a lot of customization options available for us. Although they are very difficult to control for a beginner.
Cons
The system is not user-friendly and we have to spend a lot of time training new users on the software.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Leann
Hartford Medical Center, 2-9 employees
Apr 20, 2022
Not enough support
Not enough support
Pros
The software has a lot of capabilities for documentation and reporting. The demonstration and training was impressive.
Cons
We have not heard back from them on a lot of complaints and that is concerning for our practice.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Fauz
Motto Health and Wellness, 10-49 employees
Mar 29, 2022
Not very functional
Not very functional
Pros
The prescription feature allows automatic refills for patients subject to doctor approval.
Cons
It is not intuitive and the templates are outdated. The system has no interconnectability with third-party software and searching for records is difficult.
Ease of use
5
Value for money
4
Customer Support
4
Functionality
6
Scott
White Rose Medical Group, 500-999 employees
Apr 09, 2021
Gets the work done
Gets the work done
Pros
Rearranges the documentation prepare and works well sending Rx
Cons
Not as user friendly as others
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Franchesca
Advanced Family Eye Care, 10-49 employees
Mar 10, 2021
Gets the work efficiently
Gets the work efficiently
Pros
Makes the documentation process easier and works excellently.
Cons
Other choices in the market are easier to use than this so it should concentrate on making the product quality better.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Hande
Mental Health Care, 10-49 employees
Mar 04, 2021
Excellent Software
Excellent Software
Pros
It is really convenient to handle and learn. You can easily operate anything you want.
Cons
It takes a little too much to load files for my patients and some of them really get restless during the time.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Lindsey
Medical Practice, 1000+ employees
Mar 01, 2021
The cloud servers rarely work!
The cloud servers rarely work!
Pros
They really had me sold when they made their pitch but failed to deliver anything!
Cons
Everything you add requires more money so, in the end, you end up paying A LOT. Their billing system has so many bugs and causes huge issues which take MONTHS to solve!
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
Jeffrey
Jeffrey L. Horstmyer, MD, PA, 2-10 employees employees
Sep 03, 2020
It is down a lot.
It is down a lot.
Pros
The features they mentioned when making the pitch sounded great.
Cons
The servers are always down and it is painful to use it.
Ease of use
2
Value for money
3
Customer Support
4
Functionality
4
Jeffrey
Jeffrey L. Horstmyer, MD, PA, 2-10 employees employees
Sep 01, 2020
Incompetent
Incompetent
Pros
It is easy to switch between the inpatient and outpatient platforms.
Cons
The system seems pretty incompetent. I am unable to find anything good about this system. It takes up a lot of my time. A one step process usually takes up to 5 to 6 steps with this system. The features that we use in our day to day routine are not at all functional. The support team is not helpful. I do not recommend using this product to anyone.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
4
Daniel
Summit Healthcare, 501-1,000 employees employees
Feb 11, 2020
Functional
Functional
Pros
Once you figure out where things are it becomes easy to use. We use this tool mainly for scheduling, charting, and maintaining house records of our patients. This tool allows us to track and maintain records.
Cons
The tool is not user-friendly. Allscripts have changed their entry login multiple times in the course of the most recent couple of years which is a problem and consistently takes a day or two where you cant use the portal in the progress time.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Amy
Advanced HealthCare Solutions, 11-50 employees employees
Feb 05, 2020
Look for other options
Look for other options
Pros
I just like how the software adapts to our workflow.
Cons
TouchWorks EHR system is not very stable. We have been the target of ransom-ware several times. The support staff is unresponsive.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Noel
Preferred Pediatrics, 2-10 employees employees
Dec 11, 2019
Easy to use
Easy to use
Pros
It helps us solve our paper chart issues. It has everything in one system making it easy to use. It is able to save a running chart for patients and separate it into classes of MD notes, approvals, and even a running table on task/notes back and forth between provider/medical attendants.
Cons
None. I like this software as it is extremely user-friendly.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Karla
Health and Wellness, 1,001-5,000 employees employees
Nov 11, 2019
Good EHR System
Good EHR System
Pros
Gets the job done. Streamlines documentation
Cons
Not as user-friendly as other options in the EHR marketplace.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Nathan
Advanced Family Eye Care, 11-50 employees employees
Feb 11, 2019
Very versatile product that is very difficult and expensive to configure.
Very versatile product that is very difficult and expensive to configure.
Pros
This product offers a wide range of customization options and features tailored to my practice, with a fairly user-friendly interface.
Cons
The company takes a long time to fix problems with how easy the product is to use and bugs. Their support team is also slow and doesn't seem very good at their job. Plus, it costs a lot to set up, upgrade, and fix.
Ease of use
6
Value for money
6
Customer Support
3
Functionality
8
Gordon
Medical Practice, 51-100 employees
More than a year
Jun 21, 2018
Word processor, with mandatory functions cobbled together and poorly searchable
Word processor, with mandatory functions cobbled together and poorly searchable
Pros
Renewing prescriptions is simple, but the medication list's poor layout makes it hard to identify meds. The immunization chart could include a column showing the date of the last dose given.
Cons
This system requires too many clicks for simple tasks, progress notes lack searchable data, scheduling and billing modules frequently fail, updates disrupt functionality with slow fixes, and progress note templates are primitive and unlinked.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Scott
Medical Practice, 500+ employees
More than a year
Nov 18, 2017
Filters
A versatile option
A versatile option
Pros
The UI is so easy to read and I can customize it according to my taste. A lot of features are included that can be tailor-made for you as well.
Cons
The company takes a long time to fix bugs that we report. The process needs to be quicker.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Gordon
Mid Atlantic Nephrology, 50-99 employees
May 03, 2022
Difficult to customize
Difficult to customize
Pros
There are a lot of customization options available for us. Although they are very difficult to control for a beginner.
Cons
The system is not user-friendly and we have to spend a lot of time training new users on the software.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Leann
Hartford Medical Center, 2-9 employees
Apr 20, 2022
Not enough support
Not enough support
Pros
The software has a lot of capabilities for documentation and reporting. The demonstration and training was impressive.
Cons
We have not heard back from them on a lot of complaints and that is concerning for our practice.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Fauz
Motto Health and Wellness, 10-49 employees
Mar 29, 2022
Not very functional
Not very functional
Pros
The prescription feature allows automatic refills for patients subject to doctor approval.
Cons
It is not intuitive and the templates are outdated. The system has no interconnectability with third-party software and searching for records is difficult.
Ease of use
5
Value for money
4
Customer Support
4
Functionality
6
Scott
White Rose Medical Group, 500-999 employees
Apr 09, 2021
Gets the work done
Gets the work done
Pros
Rearranges the documentation prepare and works well sending Rx
Cons
Not as user friendly as others
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Franchesca
Advanced Family Eye Care, 10-49 employees
Mar 10, 2021
Gets the work efficiently
Gets the work efficiently
Pros
Makes the documentation process easier and works excellently.
Cons
Other choices in the market are easier to use than this so it should concentrate on making the product quality better.
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Hande
Mental Health Care, 10-49 employees
Mar 04, 2021
Excellent Software
Excellent Software
Pros
It is really convenient to handle and learn. You can easily operate anything you want.
Cons
It takes a little too much to load files for my patients and some of them really get restless during the time.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Lindsey
Medical Practice, 1000+ employees
Mar 01, 2021
The cloud servers rarely work!
The cloud servers rarely work!
Pros
They really had me sold when they made their pitch but failed to deliver anything!
Cons
Everything you add requires more money so, in the end, you end up paying A LOT. Their billing system has so many bugs and causes huge issues which take MONTHS to solve!
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
Jeffrey
Jeffrey L. Horstmyer, MD, PA, 2-10 employees employees
Sep 03, 2020
It is down a lot.
It is down a lot.
Pros
The features they mentioned when making the pitch sounded great.
Cons
The servers are always down and it is painful to use it.
Ease of use
2
Value for money
3
Customer Support
4
Functionality
4
Jeffrey
Jeffrey L. Horstmyer, MD, PA, 2-10 employees employees
Sep 01, 2020
Incompetent
Incompetent
Pros
It is easy to switch between the inpatient and outpatient platforms.
Cons
The system seems pretty incompetent. I am unable to find anything good about this system. It takes up a lot of my time. A one step process usually takes up to 5 to 6 steps with this system. The features that we use in our day to day routine are not at all functional. The support team is not helpful. I do not recommend using this product to anyone.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
4
Daniel
Summit Healthcare, 501-1,000 employees employees
Feb 11, 2020
Functional
Functional
Pros
Once you figure out where things are it becomes easy to use. We use this tool mainly for scheduling, charting, and maintaining house records of our patients. This tool allows us to track and maintain records.
Cons
The tool is not user-friendly. Allscripts have changed their entry login multiple times in the course of the most recent couple of years which is a problem and consistently takes a day or two where you cant use the portal in the progress time.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Amy
Advanced HealthCare Solutions, 11-50 employees employees
Feb 05, 2020
Look for other options
Look for other options
Pros
I just like how the software adapts to our workflow.
Cons
TouchWorks EHR system is not very stable. We have been the target of ransom-ware several times. The support staff is unresponsive.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Noel
Preferred Pediatrics, 2-10 employees employees
Dec 11, 2019
Easy to use
Easy to use
Pros
It helps us solve our paper chart issues. It has everything in one system making it easy to use. It is able to save a running chart for patients and separate it into classes of MD notes, approvals, and even a running table on task/notes back and forth between provider/medical attendants.
Cons
None. I like this software as it is extremely user-friendly.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Karla
Health and Wellness, 1,001-5,000 employees employees
Nov 11, 2019
Good EHR System
Good EHR System
Pros
Gets the job done. Streamlines documentation
Cons
Not as user-friendly as other options in the EHR marketplace.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Nathan
Advanced Family Eye Care, 11-50 employees employees
Feb 11, 2019
Very versatile product that is very difficult and expensive to configure.
Very versatile product that is very difficult and expensive to configure.
Pros
This product offers a wide range of customization options and features tailored to my practice, with a fairly user-friendly interface.
Cons
The company takes a long time to fix problems with how easy the product is to use and bugs. Their support team is also slow and doesn't seem very good at their job. Plus, it costs a lot to set up, upgrade, and fix.
Ease of use
6
Value for money
6
Customer Support
3
Functionality
8
Gordon
Medical Practice, 51-100 employees
More than a year
Jun 21, 2018
Word processor, with mandatory functions cobbled together and poorly searchable
Word processor, with mandatory functions cobbled together and poorly searchable
Pros
Renewing prescriptions is simple, but the medication list's poor layout makes it hard to identify meds. The immunization chart could include a column showing the date of the last dose given.
Cons
This system requires too many clicks for simple tasks, progress notes lack searchable data, scheduling and billing modules frequently fail, updates disrupt functionality with slow fixes, and progress note templates are primitive and unlinked.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Scott
Medical Practice, 500+ employees
More than a year
Nov 18, 2017