softwareTRAKnet EMR System Reviews
12 Reviews
Overall Rating
2.5
12 Reviews
Rating Distribution
5
(1)
4
(3)
3
(0)
2
(5)
1
(3)
Satisfaction Score
Ease of use
5
Value for money
5
Customer Support
5
Functionality
6
Overall Rating
2.5
12 Reviews
Rating Distribution
5
(1)
4
(3)
3
(0)
2
(5)
1
(3)
Satisfaction Score
Ease of use
5
Value for money
5
Customer Support
5
Functionality
6
Filters
Specialty
Provider Size
Time Used
A waste of time
A waste of time
Pros
There are a lot of templates and you can easily edit them and customize according to your preferences
Cons
The software has a very limited billing module. It is not for a specialist practice. There are no add-on features and it is all very basic.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
5
Kennedy
Advanced Foot and Ankle Care, 2-9 employees
Apr 27, 2021
A lot of issues to report
A lot of issues to report
Pros
The charts are neat and you can create your own templates too.
Cons
I regret choosing this EHR. The billing is horrible and we do not like the insurance claim feature either. We have to pay extra to get cloud services.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
6
Jennifer
Bellingham Foot and Ankle Clinic, 2-9 employees
Apr 24, 2021
Issues with Macbook connectivity
Issues with Macbook connectivity
Pros
It works fine on Windows
Cons
The software is not compatible with the Apple OS. They migrated to cloud and asked to reinstall but it did not work.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Priya
American Foot and Leg Specialists, 10-49 employees
Apr 19, 2021
No value for clinics
No value for clinics
Pros
Designed specifically for podiatry clinics
Cons
It costs twice regular EHR software and there is no billing component included. We have been having problems with processing payments and there is no customer support.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
5
Chad
Healthmark Physician Services, 2-9 employees
Apr 14, 2021
I wish it was better
I wish it was better
Pros
Easy to edit and customize the templates. The software can be integrated with any diagnostic tool.
Cons
There are a lot of buttons in this software that do not work. For example the document upload feature does not work even when you click on it multiple times.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
4
Heather
Anchorage Foot and Ankle Clinic, 2-9 employees
Apr 09, 2021
Not a great program
Not a great program
Pros
No positive features about this system.
Cons
It is not a great software company to work with. We are not able to install updates and we have to deal with the technical options.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Ethan
KCFA, 10-49 employees
Apr 07, 2021
TrakNet values cash more than customers
TrakNet values cash more than customers
Pros
Equipped towards patriarchy, which is good but; but they do not have charging as the only module. The toll taken is usually twice of other EMRs( $ 400 per month for each practitioner).
Cons
The individuals and support are horrendous. They were incapable to work with us amid the widespread indeed in spite of the fact that we had 5 practices and were paying over $2K per month for administrations. They cut us off when we went a couple of months late and wouldnt permit us to sensibly catch up. Terrible people to work with.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
3
Chad
Health Mark Physician Services, 2-9 employees
Mar 10, 2021
Worst EMR Review
Worst EMR Review
Pros
I am unable to list any good things about this.
Cons
Their update crashes usually and the customer support does not know the solution for it. I had to hire my own team to solve these issues.
Ease of use
3
Value for money
4
Customer Support
4
Functionality
3
Ethan
Hospital and Health Care, 10-49 employees
Mar 04, 2021
It is not compatible with MacBooks!
It is not compatible with MacBooks!
Pros
Doesnt even work on my laptop!
Cons
At first, I could not download it so had an IT specialist do it and it worked finally on my MacBook. However, when they migrated to a cloud-based system, I saw that I had to download another version which I couldnt! And when I asked them for help they told me to contact Apple!!
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Praya
American Foot & Leg Specialist, 11-50 employees employees
Sep 03, 2020
Traknet
Traknet
Pros
It is user-friendly and I really like it. I’m currently waiting for someone to set up a demo with me since it has gone cloud-based.
Cons
We only left it because when they shifted to cloud-based the prices went too high, but now the price seems to be back.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Tina
Central Ohio Comprehensive Foot Care, 2-10 employees employees
May 15, 2019
Traknet
Traknet
Pros
I now do enjoy scheduling appointments and doing file insurance from the same software. Having electronic claims have made things a lot easier for me, as before Traknet I had to do a lot of paper claims. The system is easy to use and learn. We can also fax from it which makes things a lot easier for us. Insurance eligibility.
Cons
After the system is updated things don’t really seem to work properly.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Tammy
Associated Podiatry of Central VA, 2-10 employees employees
Jan 21, 2019
Easy navigation
Easy navigation
Pros
The system is user-friendly. I’ve been using it for quite a long time, and I enjoy using it. It is easy to navigate through. The customer service is pretty great at its job. I’ve had previous experience with two other EHRs and they weren’t user-friendly at all.
Cons
There was a time in between when it felt like they did a system update every single day.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Jenny
Feet First Podiatry, Paul W. Hutchison, Alabama Podiatry, 2-10 employees employees
Jan 11, 2019
Filters
A waste of time
A waste of time
Pros
There are a lot of templates and you can easily edit them and customize according to your preferences
Cons
The software has a very limited billing module. It is not for a specialist practice. There are no add-on features and it is all very basic.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
5
Kennedy
Advanced Foot and Ankle Care, 2-9 employees
Apr 27, 2021
A lot of issues to report
A lot of issues to report
Pros
The charts are neat and you can create your own templates too.
Cons
I regret choosing this EHR. The billing is horrible and we do not like the insurance claim feature either. We have to pay extra to get cloud services.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
6
Jennifer
Bellingham Foot and Ankle Clinic, 2-9 employees
Apr 24, 2021
Issues with Macbook connectivity
Issues with Macbook connectivity
Pros
It works fine on Windows
Cons
The software is not compatible with the Apple OS. They migrated to cloud and asked to reinstall but it did not work.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Priya
American Foot and Leg Specialists, 10-49 employees
Apr 19, 2021
No value for clinics
No value for clinics
Pros
Designed specifically for podiatry clinics
Cons
It costs twice regular EHR software and there is no billing component included. We have been having problems with processing payments and there is no customer support.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
5
Chad
Healthmark Physician Services, 2-9 employees
Apr 14, 2021
I wish it was better
I wish it was better
Pros
Easy to edit and customize the templates. The software can be integrated with any diagnostic tool.
Cons
There are a lot of buttons in this software that do not work. For example the document upload feature does not work even when you click on it multiple times.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
4
Heather
Anchorage Foot and Ankle Clinic, 2-9 employees
Apr 09, 2021
Not a great program
Not a great program
Pros
No positive features about this system.
Cons
It is not a great software company to work with. We are not able to install updates and we have to deal with the technical options.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Ethan
KCFA, 10-49 employees
Apr 07, 2021
TrakNet values cash more than customers
TrakNet values cash more than customers
Pros
Equipped towards patriarchy, which is good but; but they do not have charging as the only module. The toll taken is usually twice of other EMRs( $ 400 per month for each practitioner).
Cons
The individuals and support are horrendous. They were incapable to work with us amid the widespread indeed in spite of the fact that we had 5 practices and were paying over $2K per month for administrations. They cut us off when we went a couple of months late and wouldnt permit us to sensibly catch up. Terrible people to work with.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
3
Chad
Health Mark Physician Services, 2-9 employees
Mar 10, 2021
Worst EMR Review
Worst EMR Review
Pros
I am unable to list any good things about this.
Cons
Their update crashes usually and the customer support does not know the solution for it. I had to hire my own team to solve these issues.
Ease of use
3
Value for money
4
Customer Support
4
Functionality
3
Ethan
Hospital and Health Care, 10-49 employees
Mar 04, 2021
It is not compatible with MacBooks!
It is not compatible with MacBooks!
Pros
Doesnt even work on my laptop!
Cons
At first, I could not download it so had an IT specialist do it and it worked finally on my MacBook. However, when they migrated to a cloud-based system, I saw that I had to download another version which I couldnt! And when I asked them for help they told me to contact Apple!!
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Praya
American Foot & Leg Specialist, 11-50 employees employees
Sep 03, 2020
Traknet
Traknet
Pros
It is user-friendly and I really like it. I’m currently waiting for someone to set up a demo with me since it has gone cloud-based.
Cons
We only left it because when they shifted to cloud-based the prices went too high, but now the price seems to be back.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Tina
Central Ohio Comprehensive Foot Care, 2-10 employees employees
May 15, 2019
Traknet
Traknet
Pros
I now do enjoy scheduling appointments and doing file insurance from the same software. Having electronic claims have made things a lot easier for me, as before Traknet I had to do a lot of paper claims. The system is easy to use and learn. We can also fax from it which makes things a lot easier for us. Insurance eligibility.
Cons
After the system is updated things don’t really seem to work properly.
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Tammy
Associated Podiatry of Central VA, 2-10 employees employees
Jan 21, 2019
Easy navigation
Easy navigation
Pros
The system is user-friendly. I’ve been using it for quite a long time, and I enjoy using it. It is easy to navigate through. The customer service is pretty great at its job. I’ve had previous experience with two other EHRs and they weren’t user-friendly at all.
Cons
There was a time in between when it felt like they did a system update every single day.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Jenny
Feet First Podiatry, Paul W. Hutchison, Alabama Podiatry, 2-10 employees employees
Jan 11, 2019