Esther Medical Center, 2-9 employees
“A bit slow”
Pros
The software comes equipped with all the tools you would need to get things done in a medical practice.
Cons
It lags a lot when we need to get things done.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Pratchett Family Care, 2-9 employees
“Takes time to learn”
Pros
I have enjoyed using this software and their customer service is amazing. They do not mind staying on the phone with us until our issue is resolved
Cons
The training was long because we could not get the hang of it. It is too much at once.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Kindness Mental Health, 2-9 employees
“Gets the job done”
Pros
We are able to go through all the patient records and notes from other previous visits and upload reports online for the patients to access.
Cons
They need to work on the prescription portal and make it usable.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
The Shops Optometry, 2-9 employees
“The marketing component lacks functionality”
Pros
It is easy to use and is cloud-based so you can access it from any computer. The conversion to electronic records was smooth.
Cons
The marketing analytics component needs more development and we were not able to get any use out of it.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Noble Vision Center, 10-49 employees
“Its been good so far”
Pros
I love the customization options. We can allow our medical staff access to the charts so they can add notes and sign-off on treatments. Patients examination is now so easy.
Cons
There is a problem with the note taking feature and they do not appear in chronological order.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Private Practice, 100-499 employees
“No client support”
Pros
We were not able to cope with this software in any way. We had a lot of issues with the software but we were just able to customize some things.
Cons
The customer support was very poor. They were not able to solve any of our problems and they responded very rare to our queries
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
7
Eye care of excellence, 1 employees
“EHR review”
Pros
The product has made it straight forward for me to get it fundamental charting, planning and reports.
Cons
Updates and reports take a parcel of time.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Pacific Eye Care, 1 employees
“User friendly”
Pros
Basic charting schedules and reports are very easy for me to understand since I have started using this app. This is just amazing
Cons
It takes lots of time for reports to load and updates also consume a lot of time.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Medical Practice, 2-9 employees
“So far so good”
Pros
Easy to use, scheduling is easy to use. Being cloud based, It i easy to use it from anywhere.
Cons
The practice management is under developed hence there is no way to run a report of your customer email addresses
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Geriatric Care, 51-100 employees
“our patients get confused”
Pros
Since we deal with older patients they do not understand how the system works.
Cons
It is hard to use.
Rating Distribution
Ease of use
2
Value for money
4
Customer Support
4
Functionality
4
Noble Vision Center, 11-50 employees
“So far so good”
Pros
There is no struggle or difficulty with the data. Everything can be customized which makes it perfect for us.
Cons
We do have issues with automatic coding and since we have to delete them and so it all manually, it costs us a lot of extra time which can be utilized doing something productive.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Optometry at the Shops, N/A employees
“Its okay”
Pros
Uprise EHR is easy to use and cloud-based which helps me with my work a lot. Great for basic functionality
Cons
Some of the areas of this software are underdeveloped. It is also very expensive compared to the features it has.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
Medical Practice, 1-10 employees
“Made things both easy and hard!”
Pros
It helped me shift from paperwork to digital files.
Cons
The practice management portion is underdeveloped so far.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Optometrist, 11-50 employees
“It has been all rigth.”
Pros
I like that you can customize everything to your specifications.
Cons
The coding has issues and malfunctions at times.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Private Practice, 51-100 employees
“No customer support”
Pros
we have had so many issues.
Cons
they never respond to our issues.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
4
Functionality
5