Vagaro Reviews

“Easy to move around

Pros

I have no trouble using the app to book sessions or see what's on my calendar. It's all right there.

Cons

Booking at the last minute was tough for me and I also couldn't tell who else had booked.

“Quick processing of funds

Pros

My funds get processed really fast from my bank account.

Cons

I really can't think of anything I didn't like about it.

“simple to schedule appointments

Pros

We found that it made appointment scheduling very easy.

Cons

At the moment, theres nothing that bothers me.

“Mixed views

Pros

I'm torn about this software and I have really mixed impressions. I signed up for a trial when I expected my business to launch in May but it's now September and I'm finally getting ready to open. The trial didn't let me actually test the debit card or the payment features. From what I gathered, if you didn't actively extend the trial you stopped receiving service. Despite that, I'm being billed $40.00, listed as $35.00 plus a late fee for services supposedly used in June. My trial covered the end of May into June so that really set me back. Then they locked me out of my account and are demanding payment of a $40.00 past due balance just to regain access but what happens after that? That payment would only unlock things, are they then going to bill me for additional months when I wasn't even using the platform? I sent several emails and they bounced with a notice saying the system flagged certain keywords so no one could respond. Imagine if I were fully operational and that situation occurred. While I was on the trial, there were some things I did like, the landing page builder and the reminders. However, the customer reminder emails felt impersonal, generic and automated. The location feature was neat but again the emails felt like one-line prompts and something about them rubbed me the wrong way. Admittedly I found creating the landing page a bit tricky but at least they provide one. The add-on costs are high so a software bill can suddenly climb past $200. I understand that but where is the support for startups and entrepreneurs? That $50 program seemed like it could have been a good fit and overall it looks like decent software but this $40 issue leaves a bad taste. If I pay and still can't get into my account, they'd effectively have taken $40 from me after a trial during which I didn't use the product. So I'm unsure what to do. Still I do recommend trying the trial. I've tried several platforms and so far nothing has wowed me or they're just too pricey for my startup. Ultimately, I'll keep looking for a better fit that balances reasonable pricing, useful features and reliable customer support before I commit to anything long-term.

Cons

There's a real risk they'll suspend an account for a missed payment. I dread my business suffering if that happens.

“Ease of finding services

Pros

I am a fan of how convenient it is to find services and add-ons in the app and I also like that the stylist's availability is easy to see.

Cons

Personally I don't have any complaints about this app. I use it several times to book appointments with my local stylist and have even relied on it when I travel to visit my sister.

“Accessible through mobile app

Pros

Its amazing how simple the software is and I appreciate that I can access it so conveniently through the mobile app whenever I need to.

Cons

What frustrates me is the additional charges they tack on for things like SMS marketing, the site builder and other add-ons.

“Scheduling made easy

Pros

I've found it well-equipped. It organizes scheduling so appointments are quick to set up and my team and I no longer struggle with double bookings.

Cons

We hardly ever run into problems. It runs smoothly and consistently delivers what we need without any hiccups.

“Well structured interface

Pros

It's well organized interface and powerful scheduling capabilities make handling appointments feel effortless and its automated reminder system noticeably cuts down on no-shows.

Cons

In my experience, reporting tools are sometimes tricky to use and I've also run into occasions where customer support takes longer than expected to respond.

“Helps promote your business

Pros

They actively promote your business to the public to help it grow steadily.

Cons

I faced scheduling glitches frequently which ended up creating problems for my clients and messed with my calendars.

“easy and fast booking system

Pros

I find Vagaro's booking system to be really easy to handle and fast.

Cons

As a user, I wish the reporting tools offered more ways to customize outputs.

“No more double bookings

Pros

Very user-friendly, prevents double bookings and eliminates phone calls. I'm really glad my personal data feels secure.

Cons

I've never run into any problems that would make me dislike it.

“Combines booking and payment tools

Pros

The standout thing about it is how it combines booking and payment tools into a single platform and the automated reminders really cut down on the likelihood of missing an appointment or booking.

Cons

I do feel the biggest drawback is the cost as the pricing can run fairly high which is especially tough for smaller businesses trying to manage expenses.

“Uncomplicated scheduling and great for finding services

Pros

Scheduling appointments is uncomplicated and I can locate pretty much any beauty business I need for services.

Cons

After I sign into my account, I often have to hit the refresh button before the appointment tab appears in the sidebar properly.

“love the automated communication feature

Pros

I've loved the automated messages it sends to my clients. The calendar is excellent and I find it very simple to update appointments and to keep track of each client's history.

Cons

Honestly, it has gone beyond what I expected and I haven't seen a single thing about it that bothers me.

“Reliable system

Pros

Booking appointments is incredibly easy and brings me a lot of relief. I genuinely get more excited when I notice a business uses it and as a team we're far more organized and content when clients book with us through that system.

Cons

No complaints from my end. In my experience it has been completely reliable and has never failed our team when we needed it.

“Lot of technical issues

Pros

It makes it simple for me to handle booking appointments, although my clients often found the process extremely frustrating. I kept running into ongoing technical glitches that affected their experience. The one redeeming feature I noticed was its dependable accuracy in producing reports.

Cons

They charge way more than the value you actually get and I've seen nonstop technical problems. Support repeatedly brushed off or denied that there were system faults when I reported them. Their website integration costs extra and still doesn't work reliably for the price. Customization and design choices felt limited. At least one out of every three clients complained to me daily about glitches. They couldn't view or change appointments, missed notifications or had double-booking issues when unavailable times showed as open. Sometimes slots wouldn't be bookable at all and appointments went unfilled. Honestly, my experience was so poor that I wouldn't recommend this app.

“easy to use

Pros

As a daily customer, I find it easy to use on a daily basis.

Cons

There are no downsides that I noticed.

“Problems with credit card processing

Pros

I'm extremely annoyed by the problems I faced trying to set up their credit card processing (required for online booking), to the point that I really don't have anything positive to say about them.

Cons

They required me to set up credit card processing through them to use the software's online booking but offered no way to do this as a corporate entity which caused considerable extra work. They insisted the person who would be the primary user of the program be the one under whose name the application was submitted, even if that individual wasn't the company owner and they asked me to photograph that person's driver's license and send a selfie to confirm identity. When I'm operating as a corporation, the person completing the application is often different from the primary user and different from the owner yet they have no way to accommodate that structure and instead force me to act like a one-person operation, providing details that aren't accurate for my business.

“Reasonable pricing

Pros

For our team, it proved to be very budget-friendly so choosing it felt like the right decision for us.

Cons

We found that our clinic required more functionality than the platform provided. It served us very well for several years but we've outgrown its capabilities though I believe they're currently working to expand them. Overall the team has been supportive and I would still recommend the product.

“allows automated confirmations for clients

Pros

I appreciate the automated confirmations it sends to my clients and how it helps me keep my daily schedule tightly organized, among other useful features.

Cons

My main frustration is that although it's a very detailed program, the lack of a Spanish interface makes it harder for me to use comfortably.

“Can adjust feature set based on requirements

Pros

I've found the front and back-end extremely simple to use and I can upgrade or downgrade features based on what my business actually needs so I'm not paying for extras I don't use. There's a helpful library of support videos, tons of neat tools and a solid marketplace, plus AI that assists with crafting product descriptions.

Cons

Unfortunately it won't let me tailor my membership plans exactly how I want them which can be frustrating for my specific setup.

“Horrible customer support

Pros

For me the one positive aspect is the interface's visual design and overall look and feel.

Cons

I found their customer support to be terrible and they kept sending me generic responses to my questions.

“Helpful appointment reminders

Pros

One of the things I really like is that my clients can pull up all their information without having to contact me directly and the appointment reminders they send out to clients have been a big help in keeping my schedule organized and saving me time.

Cons

I wish the site was more user-friendly when it comes to settings and turning on specific features because figuring out how to enable some options is often confusing and takes more time than it should.

“Booking appointments simplified

Pros

It makes it simple to book appointments and checking out clients.

Cons

Although I enjoy it, the one thing I dislike is the processing fees charged.

“Cuts down on printing costs

Pros

I find the app very easy to use and I enjoy swapping color themes each season so my calendar looks attractive. My clients can book appointments, complete our intake forms and pay online which I really appreciate. That cuts down on printing expenses and eliminates many after-hours calls or texts. It's extremely convenient for them!

Cons

Occasionally I run into a glitch where clients end up booking appointments during time slots that I had intentionally blocked off.

“Well-integrated software

Pros

Appreciate how everything is tied together at one spot and it's really simple to use.

Cons

Sometimes when I run an update, items that shouldn't be moved end up being shifted.

“friendly interface

Pros

The interface is quite friendly and booking appointments plus managing the schedule is really convenient.

Cons

I don't have any dislikes at the moment.

“Powerful management features

Pros

I love their online appointment booking and the powerful, flexible management tools it provides for businesses of every scale.

Cons

I've found the pricing tiers a little confusing and not the easiest to understand at first glance.

“Lets me select services

Pros

What I enjoy most is how simple it is for me to schedule an appointment and choose the exact service I need without any fuss.

Cons

I find creating an account and signing in really frustrating and whenever I try to make changes to an appointment it usually becomes a real headache.

“Valuable analytics

Pros

I set it up quickly, find it very user-friendly and the analytics are really impressive.

Cons

It isn't as customizable as I had hoped but it hasn't been a major issue overall.

“Too basic

Pros

I like how easy it is to use, how affordable it feels and that it looks visually appealing.

Cons

Everything is pretty basic and there aren't many of the strong features you expect from most booking platforms. I really miss automated text messages to fill last-minute openings and the reporting tools are overly simplistic and practically unusable for my needs.

“ease of scheduling

Pros

It is convenient to schedule services, plus the automatic email reminder gets scheduled and sent.

Cons

At times it can be confusing or feel redundant.

“Uncomplicated setup

Pros

It's not difficult to set it up and the application's interface feels very user-friendly.

Cons

It meets all our needs so we have no complaints.

“Comprehensive solution

Pros

For me, it's an all-in-one solution for self-care with a well laid out interface and I find it solid for handling appointments, classes, staff and scheduling.

Cons

I notice the landing page loads a bit slowly and I would really appreciate seeing a small GIF demonstrating each service, even tiny animations would make a big difference.

“Convenient once you get it configured

Pros

I find booking appointments with this app really easy.

Cons

It was a bit difficult to get everything configured at first, though I find it simple to use now.

“Cost-effective product

Pros

Quite easy to use and it is very cost-effective as well.

Cons

One downside for me is the extra fees they charge to include marketing text and email capabilities.

“glitchy software

Pros

It provides a number of useful features that in theory let me calculate staff pay by combining commission-based earnings with flat rates. This capability is particularly valuable for my personal training studio because our trainers earn a percentage on one-on-one sessions while receiving a fixed amount for group classes so being able to configure both pay types in the system is important to me.

Cons

I ran into so many bugs and glitches that the software became really difficult to use. Every one of the three employees I tried to onboard into their payroll system had significant problems that each took more than a week to fix. On top of that, after over two months of trying to get help, their support team still couldn't assist us in successfully processing payroll.

“Userfriendly nature

Pros

I'm really impressed with how user-friendly and smooth the app is which makes booking and managing appointments effortless. My clients in particular find it especially simple and easy to use.

Cons

It's been dependable and fits my needs without any noticeable issues.

“Great mobile app

Pros

It's very simple to handle. I'm finding it genuinely user-friendly and the mobile app works really well.

Cons

I can't think of any major complaints but I do wish there was a way for me to delete or clear a client's cancellation history.

“Very unreliable

Pros

At first I figured this would serve as our all-in-one solution. After comparing roughly 15 alternatives I settled on Vagaro, even though it runs a little slower than competitors, has a somewhat clumsy interface and lacks certain features. Ultimately I believed it covered my essential needs for daily operations.

Cons

I'll focus on the biggest problem. The software is wildly unreliable and I just can't put my trust in it. I'm pretty tech-savvy and comfortable with digging into reports. I've exported multiple reports from it that showed wildly incorrect data, including payroll. The gross pay numbers flip every time I refresh the screen. My commission-based staff clock in and out yet their hours don't appear on the payroll export which results in state taxes being underreported and exposes my business to legal and financial risk. Don't waste time contacting customer support as they tend to minimize the issue and insist you're using the system wrong. They promise to file a feature request for you. That promise goes nowhere and it's maddening. I've raised this repeatedly already. As for the UI, the app freezes often and will lock you into a view, forcing a refresh and causing you to lose whatever you had entered. Setup options are very limited so it's only suitable for a very basic salon. If your operations have any complexity, steer clear.

“Stay away from it!

Pros

I was hoping to use this for scheduling and processing payments.

Cons

When I set it up, the credit card processor wouldn't connect properly across multiple devices so I ended up cancelling the service. I had already paid for the CC processor yet when I went to cancel it they still insisted I pay another $100 for the supposedly "free" CC processor, despite the payment I had already made. That was incredibly frustrating and the customer support offered no real help. From my point of view this app felt scammy and I would advise others to avoid it.

“Perfect for small business owners

Pros

As a small business owner, I really appreciate how well this manages customer information and sales. It's become my go-to tool for keeping everything organized and tracking transactions reliably.

Cons

What I like least is the employee setup. Adding staff isn't as simple as it should be and I wish that whole process were much simpler and more user-friendly.

“Keeps track of all service providers

Pros

I'm really glad I can easily keep track of all my service providers and that scheduling or changing appointments whenever I need to is such a simple process for me.

Cons

When I try to schedule and accidentally hit the back button, it annoyingly drops me all the way back to the very start of the process instead of returning me to the specific spot I was working on which is frustrating.

“Provides quality photos

Pros

I enjoyed how easy it was to find nearby places for spa treatments and massages. It highlighted reputable businesses and the many clear, high-quality photos gave me a good sense of what to expect before I booked.

Cons

I noticed several really nice spas in my city that weren't listed on Vagaro so it doesn't include every local option I came across.

“Amazing features

Pros

Honestly the features leave me amazed. I could spend an entire year setting up every option and still find more to explore. Their customer support is outstanding and reliably available.

Cons

I'm still getting familiar with all the settings needed for managing customers and clientele. There really is a huge amount to learn. It did take me a while to take it all in but in the end it's absolutely worthwhile. I wouldn't have stuck with them for years otherwise. I'm proud to rely on their service for both myself and my clients.

“Meets our needs effectively

Pros

As a business that offers spray tans and teeth whitening, Vagaro really meets our needs. It's user-friendly to use, keeps getting better with frequent updates and whenever we've needed assistance, their customer support has been excellent.

Cons

In the rare times over the last four years when it has gone offline during our operating hours, it has completely halted our work. We lose access to the calendar and can't check clients out which effectively disables the business until it's restored.

“Easy to share bookings with people

Pros

I'm lucky that every beauty spot I go to, hair, nails, brows and spray tan places all run on Vagaro. I've been using their app for years now and genuinely love the convenience it brings to my routine. It's simple, sends helpful appointment reminders and lets me add several services into a single cart for one visit. Sharing bookings with friends or family is simple and even my older relatives can follow the process without trouble.

Cons

I like dark mode on my iPhone and I wish it offered that option since the phone feature is important to me but honestly it's not a dealbreaker. Other than that small missing feature, I have no real complaints. The app makes it easy to schedule or cancel appointments and to check when my service providers have openings.

“Offers huge variety of features

Pros

It offers a wide range of features and I feel relatively comfortable using it.

Cons

Maybe it's my browser but I've noticed that sometimes buttons or features fail to respond and just stall out.

“Convenient scheduling

Pros

It makes it convenient for my clients to schedule their appointments.

Cons

It's not as widely adopted as other platforms my clients are used to and I notice that can make it harder for them to switch.

“Payment processing is simple

Pros

I've found processing payments to be really simple and it comes with solid, easy-to-use scheduling features that I rely on.

Cons

Overall, my experience with Vagaro has been absolutely fantastic and it's exceeded my expectations in every way.