Vagaro Reviews

Pros

I have no trouble using the app to book sessions or see what's on my calendar. It's all right there.

Cons

Booking at the last minute was tough for me and I also couldn't tell who else had booked.

Pros

My funds get processed really fast from my bank account.

Cons

I really can't think of anything I didn't like about it.

Pros

We found that it made appointment scheduling very easy.

Cons

At the moment, theres nothing that bothers me.

Pros

I'm torn about this software and I have really mixed impressions. I signed up for a trial when I expected my business to launch in May but it's now September and I'm finally getting ready to open. The trial didn't let me actually test the debit card or the payment features. From what I gathered, if you didn't actively extend the trial you stopped receiving service. Despite that, I'm being billed $40.00, listed as $35.00 plus a late fee for services supposedly used in June. My trial covered the end of May into June so that really set me back. Then they locked me out of my account and are demanding payment of a $40.00 past due balance just to regain access but what happens after that? That payment would only unlock things, are they then going to bill me for additional months when I wasn't even using the platform? I sent several emails and they bounced with a notice saying the system flagged certain keywords so no one could respond. Imagine if I were fully operational and that situation occurred. While I was on the trial, there were some things I did like, the landing page builder and the reminders. However, the customer reminder emails felt impersonal, generic and automated. The location feature was neat but again the emails felt like one-line prompts and something about them rubbed me the wrong way. Admittedly I found creating the landing page a bit tricky but at least they provide one. The add-on costs are high so a software bill can suddenly climb past $200. I understand that but where is the support for startups and entrepreneurs? That $50 program seemed like it could have been a good fit and overall it looks like decent software but this $40 issue leaves a bad taste. If I pay and still can't get into my account, they'd effectively have taken $40 from me after a trial during which I didn't use the product. So I'm unsure what to do. Still I do recommend trying the trial. I've tried several platforms and so far nothing has wowed me or they're just too pricey for my startup. Ultimately, I'll keep looking for a better fit that balances reasonable pricing, useful features and reliable customer support before I commit to anything long-term.

Cons

There's a real risk they'll suspend an account for a missed payment. I dread my business suffering if that happens.

Pros

I am a fan of how convenient it is to find services and add-ons in the app and I also like that the stylist's availability is easy to see.

Cons

Personally I don't have any complaints about this app. I use it several times to book appointments with my local stylist and have even relied on it when I travel to visit my sister.

Pros

Its amazing how simple the software is and I appreciate that I can access it so conveniently through the mobile app whenever I need to.

Cons

What frustrates me is the additional charges they tack on for things like SMS marketing, the site builder and other add-ons.

Pros

I've found it well-equipped. It organizes scheduling so appointments are quick to set up and my team and I no longer struggle with double bookings.

Cons

We hardly ever run into problems. It runs smoothly and consistently delivers what we need without any hiccups.

Pros

It's well organized interface and powerful scheduling capabilities make handling appointments feel effortless and its automated reminder system noticeably cuts down on no-shows.

Cons

In my experience, reporting tools are sometimes tricky to use and I've also run into occasions where customer support takes longer than expected to respond.

Pros

They actively promote your business to the public to help it grow steadily.

Cons

I faced scheduling glitches frequently which ended up creating problems for my clients and messed with my calendars.

Pros

I find Vagaro's booking system to be really easy to handle and fast.

Cons

As a user, I wish the reporting tools offered more ways to customize outputs.

Pros

Very user-friendly, prevents double bookings and eliminates phone calls. I'm really glad my personal data feels secure.

Cons

I've never run into any problems that would make me dislike it.

Pros

The standout thing about it is how it combines booking and payment tools into a single platform and the automated reminders really cut down on the likelihood of missing an appointment or booking.

Cons

I do feel the biggest drawback is the cost as the pricing can run fairly high which is especially tough for smaller businesses trying to manage expenses.

Pros

Scheduling appointments is uncomplicated and I can locate pretty much any beauty business I need for services.

Cons

After I sign into my account, I often have to hit the refresh button before the appointment tab appears in the sidebar properly.

Pros

I've loved the automated messages it sends to my clients. The calendar is excellent and I find it very simple to update appointments and to keep track of each client's history.

Cons

Honestly, it has gone beyond what I expected and I haven't seen a single thing about it that bothers me.

Pros

Booking appointments is incredibly easy and brings me a lot of relief. I genuinely get more excited when I notice a business uses it and as a team we're far more organized and content when clients book with us through that system.

Cons

No complaints from my end. In my experience it has been completely reliable and has never failed our team when we needed it.

Pros

It makes it simple for me to handle booking appointments, although my clients often found the process extremely frustrating. I kept running into ongoing technical glitches that affected their experience. The one redeeming feature I noticed was its dependable accuracy in producing reports.

Cons

They charge way more than the value you actually get and I've seen nonstop technical problems. Support repeatedly brushed off or denied that there were system faults when I reported them. Their website integration costs extra and still doesn't work reliably for the price. Customization and design choices felt limited. At least one out of every three clients complained to me daily about glitches. They couldn't view or change appointments, missed notifications or had double-booking issues when unavailable times showed as open. Sometimes slots wouldn't be bookable at all and appointments went unfilled. Honestly, my experience was so poor that I wouldn't recommend this app.

Pros

As a daily customer, I find it easy to use on a daily basis.

Cons

There are no downsides that I noticed.

Pros

I'm extremely annoyed by the problems I faced trying to set up their credit card processing (required for online booking), to the point that I really don't have anything positive to say about them.

Cons

They required me to set up credit card processing through them to use the software's online booking but offered no way to do this as a corporate entity which caused considerable extra work. They insisted the person who would be the primary user of the program be the one under whose name the application was submitted, even if that individual wasn't the company owner and they asked me to photograph that person's driver's license and send a selfie to confirm identity. When I'm operating as a corporation, the person completing the application is often different from the primary user and different from the owner yet they have no way to accommodate that structure and instead force me to act like a one-person operation, providing details that aren't accurate for my business.

Pros

For our team, it proved to be very budget-friendly so choosing it felt like the right decision for us.

Cons

We found that our clinic required more functionality than the platform provided. It served us very well for several years but we've outgrown its capabilities though I believe they're currently working to expand them. Overall the team has been supportive and I would still recommend the product.

Pros

I appreciate the automated confirmations it sends to my clients and how it helps me keep my daily schedule tightly organized, among other useful features.

Cons

My main frustration is that although it's a very detailed program, the lack of a Spanish interface makes it harder for me to use comfortably.