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softwareVSee Reviews
70 Reviews
Overall Rating
4.1
70 Reviews
Rating Distribution
5
(32)
4
(22)
3
(10)
2
(2)
1
(4)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Overall Rating
4.1
70 Reviews
Rating Distribution
5
(32)
4
(22)
3
(10)
2
(2)
1
(4)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Filters
Specialty
Provider Size
Time Used
Love this!
Love this!
Pros
The waiting room is fantastic. also The video is dependable
Cons
The only trouble I am facing is that I couldn't find a feature to input my appointment times.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kristi
Mental Health Care, 1-10 employees
Less than 6 months
Jan 03, 2023
Fantastic Product
Fantastic Product
Pros
I used this software in the medical field during and after the pandemic. It was the most simplest product I came across and the providers were extremely happy with it.
Cons
Honestly there is nothing bad to say. It is the best telemedicine product I have come across, and I highly recommend it to anyone.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah
Computer & Network Security, 1-10 employees
More than a year
Dec 06, 2022
VSee Virtual Doctor Appointment
VSee Virtual Doctor Appointment
Pros
I like the fact that I can consult with my doctor without having to visit their office and have the appointment from the comfort of my home. It is like a house call.
Cons
I must admit it was a bit confusing to figure out how to use it for the first time as well as downloading the software.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Wand
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Apr 04, 2022
V-See Can Help You V-See your Clients in a Whole New Way!
V-See Can Help You V-See your Clients in a Whole New Way!
Pros
It is intuitive. Also it is easy to use and incredibly simple to get started with. Clients can effortlessly connect and sessions can begin without any issues. The additional features like survey sending, reminders and forms make it a must-have for any clinician!
Cons
It would be great if they brought back the option for clinicians to have a limited scale free trial. It was helpful for therapists who only have a few clients.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adam
Mental Health Care, 1-10 employees
Less than 6 months
Jan 05, 2022
Rating this as a once regular user
Rating this as a once regular user
Pros
What impressed me the most about VSee is how secure it is from a client's perspective. Some of my physicians used Zoom but it needed the necessary security features. Zoom has had a reputation for being easily hacked so I felt more at ease using VSee as a client/patient.
Cons
There were instances when I experienced glitches like volume issues or problems connecting to the video.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Sarah
Health, Wellness and Fitness, 1-10 employees
Less than a year
Nov 08, 2021
Nothing special, but does the job
Nothing special, but does the job
Pros
VSee lives up to its promises. I was able to connect and interact with my healthcare provider without encountering any noticeable glitches. The chat feature can come in handy and setting up video and audio was relatively painless.
Cons
VSee doesn't have any outstanding features. The interface may not be visually appealing but it is relatively easy to use. However I find it unnecessary to install the desktop app I would prefer a web based interface.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Aileen
E-Learning, 500+ employees
Less than a year
Sep 15, 2021
Deceptive Business practice
Deceptive Business practice
Pros
The response to get your money and start the subscription is very quick.
Cons
It is quite difficult to reach their support team once you have paid for the subscription. They are not clear about the exact contents of the fee. Later on they may ask for additional money, claiming it is for an advanced feature even though you have already paid for the Enterprise edition.
Ease of use
8
Value for money
3
Customer Support
3
Functionality
5
Vinit
Medical Practice, 1-10 employees
Less than 6 months
Sep 13, 2021
Mid tier
Mid tier
Pros
I can use the desktop app and it is free with no hidden costs involved.
Cons
I cannot entirely rely on the desktop app. I only receive notifications on the web app and then I have to switch to the desktop app. If I share my screen I need to disconnect to view the camera which disrupts the connection. It seems a bit buggy.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Kevin
Mental Health Care, 51-100 employees
Less than 6 months
Jul 27, 2021
Solid Software for Confidential Virtual Doctor's Appointments
Solid Software for Confidential Virtual Doctor's Appointments
Pros
I love the secure one on one messaging feature and the ability to see if my doctor is online and vice versa.
Cons
The quality is decent but there can be occasional lags, which of course depend on your internet service and speed. It is not the best video conferencing software I have used but it is also not the worst.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Heather
Music, 101-500 employees
Less than a year
Jul 16, 2021
Best HIPAA compliant teleconference platform!!
Best HIPAA compliant teleconference platform!!
Pros
Knowing that reputable organizations like NASA use this software and that it is HIPAA compliant provides, me as a provider with a sense of ease. It's easy to install and my clients find it very useful.
Cons
I really cannot complain. VSEE provides a waiting room, patient registration also a mobile app. what more could you ask for? The video quality is fantastic!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Freedom
Mental Health Care, 1-10 employees
Less than a year
Jul 02, 2021
Great Product
Great Product
Pros
It is easy to use and patients appreciate its convenience as well.
Cons
I haven't encountered any issues with this product so far
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nancy
Hospital & Health Care, 11-50 employees
Less than 6 months
Jul 01, 2021
my life with V-See through Covid times and hopefully beyond
my life with V-See through Covid times and hopefully beyond
Pros
It is Easy, free, HIPAA compliant. my clients also enjoy it.
Cons
VSee Messenger lacks Hipaa compliance (no BAA) in my opinion.
Ease of use
7
Value for money
10
Customer Support
7
Functionality
8
rosario
Health, Wellness and Fitness, 1-10 employees
More than a year
Jun 23, 2021
Telehealth
Telehealth
Pros
I haven't used many of the available features except for Telehealth meetings but I can confirm that it is easy to use at this time.
Cons
I don't have any issues at the moment. I haven't used anything other than the meeting feature.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Latresa
Hospital & Health Care, 1-10 employees
Less than a year
Jun 21, 2021
Helpful
Helpful
Pros
I like that I can send people a waiting room link and receive notifications before allowing them in.
Cons
At times the video quality is not as impressive as other services.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
N/A, 1-10 employees
Less than a year
Jun 18, 2021
Unfortunately, this.
Unfortunately, this.
Pros
Integrating VSee was relatively very simple initially. When I encountered difficulties with the program I reached out for assistance and the representatives responded kindly
Cons
During most meetings I noticed audio lag and video lag sometimes resulting in pixelated images. Additionally the VSee login page would occasionally be down during business hours. I could not rely on VSee to work smoothly on any given day. On a personal note I have never felt the need to write a negative review for any product before. However I received three emails from VSee requesting a review and with each request, I felt compelled to share the truth about my experience in the hope of helping other clinicians who might face similar issues.
Ease of use
6
Value for money
3
Customer Support
8
Functionality
3
Sandra
Mental Health Care, 1-10 employees
Less than a year
Jun 17, 2021
Average application for videoconferencing
Average application for videoconferencing
Pros
Its user friendly and has an email/SMS feature for sending links.
Cons
sometimes it cause technical issues. It would be great to have the ability to do group conferences in the free version. Also when sharing my screen, I would like to see the audience while doing so.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Francesca
Mental Health Care, 1-10 employees
Less than a year
Jun 14, 2021
Ease of use
Ease of use
Pros
Setting up and getting started with VSee was quick and easy. Patients have adapted well to the software. Overall its a great product.
Cons
Patients express their unhappiness with the requirement to download an app in order to use the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Hospital & Health Care, 1-10 employees
Less than a year
Jun 13, 2021
VSEE Use
VSEE Use
Pros
One of the standout features is its HIPAA protection. It is a versatile platform that is really easy to to use.
Cons
When a client loses internet connection or receives a text or phone call on their phone they appear multiple times in the waiting room. This frustrates other waiting clients who see a long queue. It would be great if this could be streamlined.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Loretta
Mental Health Care, 1-10 employees
More than a year
May 27, 2021
working with clients
working with clients
Pros
Its reliability is excellent and the quality of sound and picture is generally very good.
Cons
I struggle when there are multiple people in a session.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Jim
Mental Health Care, 11-50 employees
Less than a year
May 25, 2021
Great for an option through pandemic
Great for an option through pandemic
Pros
This allowed me to continue my practice during the pandemic. At first it was a bit confusing to set up but since then it has been working well with minimal problems. I also like the privacy it offers and the customer support is supportive.
Cons
It seems to be expensive than most of the options. In the start I used the free software from VSee but it crashed when it experienced high usage. I upgraded to the paid version and have stuck with it, although I find it rather expensive.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Deborah
Mental Health Care, 1-10 employees
Less than a year
May 21, 2021
Easy and Helpful
Easy and Helpful
Pros
This platform is user friendly for telehealth providers and most clients find it easy to use as well. Its great because it can be downloaded on many mobile devices. I also love the option to share my screen.
Cons
There have been occasional difficulties with the chat function but overall they are infrequent.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Leticia
Mental Health Care, 1-10 employees
Less than a year
May 19, 2021
Decent app but expensive and download required
Decent app but expensive and download required
Pros
I am happy that once I add a client to the app they can simply sign in for each meeting. This is particularly useful for businesses with recurring meetings involving the same clients. It eliminates the need to send meeting links before each session. Additionally I like VSee adherence to HIPAA regulations.
Cons
I find it troublesome for clients to have to download the app before joining a meeting, especially for those who are not tech savvy. Some of my clients have even experienced trouble signing in prior to a meeting and had to uninstall and reinstall the app.
Ease of use
7
Value for money
3
Customer Support
3
Functionality
7
Kendell
Mental Health Care, 1-10 employees
More than a year
May 18, 2021
Secure HIPPA compliant Telehealth needs some improvement
Secure HIPPA compliant Telehealth needs some improvement
Pros
I highly value the fact that VSee software is HIPAA compliant. I am grateful for all the assistance provided in enabling me to offer telehealth services to multiple individuals during this challenging period. The support team has been amazing and incredibly helpful to both me and my clients!
Cons
My clients find the onboarding process a bit hard. Long term clients have mentioned that the VSEE app was easier to use compared to the web based software I purchased. Clients like being able to access VSEE messages on the app which is not available after web based telehealth sessions. My teenage and child clients enjoy sharing music videos and I often share educational psychology videos like TED Talks and videos on emotional coping through platforms like Class Dojo. While screen sharing is possible the shared screen view is tiny, making it difficult for clients to read worksheets or watch videos I share. Additionally clients cannot hear the audio from the videos as VSEE only allows audio output from the client and provider. It would be very helpful if VSEE could address this issue and enable video audio. Many of my clients and I have YouTube channels where we create and want to share videos so please consider this for future sessions. Clients also like how Zoom offers video backgrounds for added privacy and it would be beneficial if VSEE could provide this option as well. Thank you for the opportunity to provide feedback.
Ease of use
7
Value for money
5
Customer Support
10
Functionality
7
Krista
Health, Wellness and Fitness, 1-10 employees
More than a year
May 17, 2021
Excellent Software
Excellent Software
Pros
When the pandemic hit I ventured into telemental health and I knew I needed a HIPAA compliant program. I recalled hearing about VSee during a continuing education workshop years ago. After researching several other platforms I ultimately chose VSee, and I am grateful I did. It is incredibly user friendly, providing a secure network for messaging and video conferencing. My clients love it particularly due to its simplicity. Sending appointment invitations the night before along with automated reminders, is effortless.
Cons
I have encountered a couple of cases where connecting with my clients posed a challenge. However the technical support team has been exceptional and promptly resolved the issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jane
Mental Health Care, 1-10 employees
Less than a year
May 16, 2021
Good overall
Good overall
Pros
Its very easy to use and self explanatory.
Cons
Occasionally, the sound and video experience interruptions or buffering.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
May 15, 2021
Pretty good
Pretty good
Pros
Setting it up in the beginning may not be the most easiest process and running it on Chromebooks can be challenging. There are hurdles to overcome when helping people get started for the first time. However the call quality surpasses that of similar software options and the free version is excellent. Once clients become familiar with it they find it easy to use.
Cons
Getting people set up and started is difficult especially for Chromebook users who don't receive much support.
Ease of use
5
Value for money
10
Customer Support
10
Functionality
8
Kate
Mental Health Care, 1-10 employees
Less than 6 months
May 15, 2021
Great service for teletherapy for counseling services
Great service for teletherapy for counseling services
Pros
I mainly use the free version, and it works great most of the time. If there are any issues they typically are from my clients internet connectivity. I also like the ability to customize my window size which is helpful during techniques like brainspotting, allowing me to guide the clients trauma processing effectively.
Cons
Some clients have been unable to use it on certain Android phones or specific computer systems for unknown reasons. They have been unable to provide an accurate explanation for this issue.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Loren
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 14, 2021
LOVE VSEE FOR USE WITH MY CLIENTS
LOVE VSEE FOR USE WITH MY CLIENTS
Pros
This software is incredibly user friendly. It is equally effortless for my clients to navigate.
Cons
It would be easy if the platform could store email addresses eliminating the need for an external list every time I invite a client to a session.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diana
Medical Practice, 1-10 employees
Less than a year
May 13, 2021
Good product
Good product
Pros
I can use the free version of this product and it is HIPAA compliant which is essential in my line of work.
Cons
I often encounter connectivity issues with this product. I am unsure if it is related to the software or the Wi Fi connection of my clients. Our own internet service is the fastest available.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Steven
Mental Health Care, 11-50 employees
Less than a year
May 11, 2021
Vsee Clinic Review
Vsee Clinic Review
Pros
You don't need to download software for it to work. It uses the same link each time which avoids confusion for clients. It can be used on various devices. Clients can wait in the virtual waiting room until the session is ready and you can send them messages if needed.
Cons
Due to financial constraints caused by Covid I rely on the free service. It would be beneficial to have a whiteboard for client interactions and the ability to accommodate more than one participant. As I conduct couple and family sessions it is essential to support individuals in different locations. Since these features are unavailable in the free version I resort to using other platforms that may not have the same level of HIPAA security as Vsee Clinic.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tracy
Mental Health Care, 1-10 employees
Less than a year
May 09, 2021
VSEE Clinic Great
VSEE Clinic Great
Pros
Patients find it simple to use on various devices and they don't need a password to access it.
Cons
Some users who are accustomed to signing in through VSee Messenger find it challenging at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lori
Hospital & Health Care, 1-10 employees
Less than a year
May 08, 2021
Critical product for healthcare
Critical product for healthcare
Pros
The video and sound quality consistently impress me. Overall my patients find it intuitive to use.
Cons
There have been operational issues now and then but VSee has always been successful in resolving these problems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
George
Mental Health Care, 11-50 employees
More than a year
May 06, 2021
Makes it easy to work from home
Makes it easy to work from home
Pros
This product is highly reliable and has made working from home much easier than I anticipated.
Cons
Adding clients in different locations has been hard for me. For instance during marital counseling sessions with clients in separate locations, its difficult to admit both from the waiting room. This often results in one person experiencing audio issues, even if their video is visible.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Judy
Mental Health Care, 1-10 employees
Less than a year
May 05, 2021
Great Free Video that Meets HIPAA Requirements
Great Free Video that Meets HIPAA Requirements
Pros
VSee beats other free platforms in terms of video and audio quality. It even offers volume control. Using VSee allows me to use a high quality platform that adheres to HIPAA standards all without any cost.
Cons
I have been using VSee Messenger and for some reason, I have not been able to make VSee Clinic work for me. The Clinic version seems to offer more clinical features such as a call list. Instead of having a list of frequently called clients I end up sending them a link via text or email. However this is a minor issue for me.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Michael
Mental Health Care, 1-10 employees
Less than a year
May 04, 2021
Great Telehealth Platform!
Great Telehealth Platform!
Pros
I am delighted by the ease with which I can send a link to my clients allowing them to join without any codes or additional steps. The screen sharing feature is fantastic, enabling me to show relevant content during the sessions. Moreover it informs us about the status of each participants internet connection.
Cons
Sometimes the video and audio synchronization is off making it difficult to navigate. On other occasions the volume doesn't work even when the video does.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jacqui
Mental Health Care, 11-50 employees
Less than a year
May 03, 2021
Made it easy
Made it easy
Pros
This was the first telehealth video platform we used after experimenting with Skype. I found the platform to be user friendly and I liked the offered BAA for security. Clinic is an updated cloud based version of the original VSee Messenger platform. As a nonprofit organization the free version has been sufficient for our needs since we had an existing scheduler. However I imagine the paid version with upgrades would be excellent for new users.
Cons
In the start there were some performance glitches but they improved over time. Additionally users had to download the VSee Messenger program to their computers originally but with Clinic, it is a cloud based link similar to Zoom.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
DAVID
Mental Health Care, 1-10 employees
More than a year
May 02, 2021
VSee review
VSee review
Pros
The learning curve is very little and the ease of use is especially valuable during the pandemic.
Cons
Occasionally there is a delay in audio and the video quality becomes blurry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alicia
Mental Health Care, 1-10 employees
Less than a year
May 02, 2021
ok product but needs work
ok product but needs work
Pros
I can see my clients on a platform that is HIPAA compliant.
Cons
The connection often cuts out causing difficulties for clients. It frequently switches from phone to laptop. Sometimes an issue arises and we have to switch to FaceTime. When prompted to update the software, clicking on the notification doesn't always work. Clients may leave momentarily and their video disappears, but their voice remains. It's challenging to get support assistance.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Emily
Mental Health Care, 1-10 employees
Less than 6 months
May 01, 2021
Review of VSEE
Review of VSEE
Pros
HIPAA compliance is very important and this platform does a commendable job in that regard. It operates smoothly even on limited bandwidth and the picture and sound quality remain impressive.
Cons
There is a lack of proper troubleshooting guidance when encountering issues with the platforms functionality. The internal instructions could be improved and certain aspects of the platform lack clear labels. Furthermore, it doesn't allow for multiple participants in a meeting.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
7
Gerald
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 01, 2021
Reliable Service
Reliable Service
Pros
As someone in the field of Tele Behavioral Health, I chose VSee as my primary option since the US government has approved it under HIPAA regulations. The support team has been helpful whenever I required guidance. They regularly perform maintenance and promptly communicate any issues. My clients have had no trouble installing the app, and it has proven to be reliable. I appreciate their continuous efforts to enhance user-friendliness.
Cons
It could be more simple. Psychology Today's app for example is more user friendly. Given the pandemic it was initially hard for someone unfamiliar with computers to learn how to use VSee. The manuals should be written in a way that anyone can easily understand.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Dolores
Mental Health Care, 1-10 employees
Less than a year
May 01, 2021
Cumbersome set up and poor buffering
Cumbersome set up and poor buffering
Pros
The chat function is intuitive and uploading files is a smooth and simple. Screen sharing is very simple as well.
Cons
Users have reported a 15 minute setup process which becomes problematic if they arrive on time for their first appointment instead of early. The platform consistently struggles to adapt to fluctuations in internet quality. This regularly hampers the delivery of quality care and has been mentioned in my patient evaluations. Patients also frequently complain about the inability to connect Bluetooth devices unless they connect the device after launching the app. None of these issues occur with Zoom on the same devices and internet connection.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
6
Kory
Mental Health Care, 51-100 employees
Less than a year
May 01, 2021
Great telehealth app!
Great telehealth app!
Pros
What stood out to me about VSee is its user friendly interface and the messaging feature which proved helpful when a client could not immediately join the video call. Downloading the app and creating a profile were effortless.
Cons
One thing I didn't like was that VSee started limiting the number of free sessions per month without any prior notice or clear information on their website. I believe they have updated their website now to provide more clarity.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brittany
Mental Health Care, 1-10 employees
Less than a year
Apr 23, 2021
VSee Clinic Telemedicine App
VSee Clinic Telemedicine App
Pros
The VSee Clinic is excellent and easy to navigate when communicating within the clinic regardless of its size.
Cons
Occasionally we encounter sound issues but overall everything is fine.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Jean d'Amour
Medical Devices, 1-10 employees
Less than 6 months
Apr 21, 2021
Overall good for HIPAA compliant video conferencing
Overall good for HIPAA compliant video conferencing
Pros
It offers video conferencing that complies with HIPAA regulations.
Cons
I am not a fan of having to send download information for the app.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tracie
Mental Health Care, 1-10 employees
Less than a year
Mar 25, 2021
Great Secure Conferencing
Great Secure Conferencing
Pros
I can conduct HIPAA compliant calls without having to spend a significant amount of money on the service. Its perfect for one on one sessions.
Cons
Personally, I cannot think of any downsides. The platform meets all my needs. However I am aware that some clients struggle with the connection and switching to a different platform seems to work better. I'm not sure how much of that is due to user error, though.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nathan
Mental Health Care, 1-10 employees
Less than a year
Mar 13, 2021
Gone downhill
Gone downhill
Pros
It appears relatively easy for my clients to set up and access on a weekly basis. However for new clients I provide a guide with accompanying screenshots to ensure a smooth experience.
Cons
Since December 2020 the entire system start to have a lot of technical issues. I have experienced recurring problems with connections, voice and video lag despite having a good network, error messages stating the appointment is over after only 15 minutes of a one hour meeting, pixelated video feed despite a good network, weekly emails about system downtime, maintenance patches that worsen the issues and other minor problems that add to my frustration.
Ease of use
5
Value for money
5
Customer Support
8
Functionality
5
Amy
Medical Practice, 1-10 employees
More than a year
Jan 09, 2021
Best virtual hospital
Best virtual hospital
Pros
I love the legitimacy I experience while using this software. It allows me to have virtual check ups that feel real. I believe I prefer using this app over physically visiting the clinic.
Cons
I absolutely love it. The user interface is incredibly simple and intuitive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 1-10 employees
Less than 6 months
Dec 15, 2020
VSee - Great Online, Enccrypted Video!
VSee - Great Online, Enccrypted Video!
Pros
Our school counseling partner, an external company use VSee to set up at home counseling sessions for students and families when necessary. We piloted VSee for meetings with them and it is truly a fantastic tool. The call quality is excellent and the platform is very user friendly. The notable difference between VSee and other platforms like Zoom is the encryption which ensures secure counseling sessions.
Cons
So far I haven't found anything negative to mention about VSee. It has been a reliable way to connect students and families to our counselors and we are grateful for that.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Zachary
Education Management, 11-50 employees
Less than a year
Dec 11, 2020
Review of VSEE
Review of VSEE
Pros
I like it because it was both free and easy to use
Cons
They introduced a cost and I discovered that it was based in the US, which raised privacy and confidentiality concerns for me.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Katharine De Santos
Hospital & Health Care, 1-10 employees
Less than a year
Sep 19, 2020
Vsee for in-home therapy
Vsee for in-home therapy
Pros
VSee provides us with a secure and effortless way to video conference with one another boosting confidence in parents that sessions will remain private.
Cons
It can be hard for external users and new employees to grasp how to use it. Adding contacts is not as simples as on other platforms.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Aimee
Hospital & Health Care, 11-50 employees
More than a year
May 21, 2020
Filters
Love this!
Love this!
Pros
The waiting room is fantastic. also The video is dependable
Cons
The only trouble I am facing is that I couldn't find a feature to input my appointment times.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kristi
Mental Health Care, 1-10 employees
Less than 6 months
Jan 03, 2023
Fantastic Product
Fantastic Product
Pros
I used this software in the medical field during and after the pandemic. It was the most simplest product I came across and the providers were extremely happy with it.
Cons
Honestly there is nothing bad to say. It is the best telemedicine product I have come across, and I highly recommend it to anyone.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah
Computer & Network Security, 1-10 employees
More than a year
Dec 06, 2022
VSee Virtual Doctor Appointment
VSee Virtual Doctor Appointment
Pros
I like the fact that I can consult with my doctor without having to visit their office and have the appointment from the comfort of my home. It is like a house call.
Cons
I must admit it was a bit confusing to figure out how to use it for the first time as well as downloading the software.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Wand
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Apr 04, 2022
V-See Can Help You V-See your Clients in a Whole New Way!
V-See Can Help You V-See your Clients in a Whole New Way!
Pros
It is intuitive. Also it is easy to use and incredibly simple to get started with. Clients can effortlessly connect and sessions can begin without any issues. The additional features like survey sending, reminders and forms make it a must-have for any clinician!
Cons
It would be great if they brought back the option for clinicians to have a limited scale free trial. It was helpful for therapists who only have a few clients.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adam
Mental Health Care, 1-10 employees
Less than 6 months
Jan 05, 2022
Rating this as a once regular user
Rating this as a once regular user
Pros
What impressed me the most about VSee is how secure it is from a client's perspective. Some of my physicians used Zoom but it needed the necessary security features. Zoom has had a reputation for being easily hacked so I felt more at ease using VSee as a client/patient.
Cons
There were instances when I experienced glitches like volume issues or problems connecting to the video.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Sarah
Health, Wellness and Fitness, 1-10 employees
Less than a year
Nov 08, 2021
Nothing special, but does the job
Nothing special, but does the job
Pros
VSee lives up to its promises. I was able to connect and interact with my healthcare provider without encountering any noticeable glitches. The chat feature can come in handy and setting up video and audio was relatively painless.
Cons
VSee doesn't have any outstanding features. The interface may not be visually appealing but it is relatively easy to use. However I find it unnecessary to install the desktop app I would prefer a web based interface.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Aileen
E-Learning, 500+ employees
Less than a year
Sep 15, 2021
Deceptive Business practice
Deceptive Business practice
Pros
The response to get your money and start the subscription is very quick.
Cons
It is quite difficult to reach their support team once you have paid for the subscription. They are not clear about the exact contents of the fee. Later on they may ask for additional money, claiming it is for an advanced feature even though you have already paid for the Enterprise edition.
Ease of use
8
Value for money
3
Customer Support
3
Functionality
5
Vinit
Medical Practice, 1-10 employees
Less than 6 months
Sep 13, 2021
Mid tier
Mid tier
Pros
I can use the desktop app and it is free with no hidden costs involved.
Cons
I cannot entirely rely on the desktop app. I only receive notifications on the web app and then I have to switch to the desktop app. If I share my screen I need to disconnect to view the camera which disrupts the connection. It seems a bit buggy.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Kevin
Mental Health Care, 51-100 employees
Less than 6 months
Jul 27, 2021
Solid Software for Confidential Virtual Doctor's Appointments
Solid Software for Confidential Virtual Doctor's Appointments
Pros
I love the secure one on one messaging feature and the ability to see if my doctor is online and vice versa.
Cons
The quality is decent but there can be occasional lags, which of course depend on your internet service and speed. It is not the best video conferencing software I have used but it is also not the worst.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Heather
Music, 101-500 employees
Less than a year
Jul 16, 2021
Best HIPAA compliant teleconference platform!!
Best HIPAA compliant teleconference platform!!
Pros
Knowing that reputable organizations like NASA use this software and that it is HIPAA compliant provides, me as a provider with a sense of ease. It's easy to install and my clients find it very useful.
Cons
I really cannot complain. VSEE provides a waiting room, patient registration also a mobile app. what more could you ask for? The video quality is fantastic!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Freedom
Mental Health Care, 1-10 employees
Less than a year
Jul 02, 2021
Great Product
Great Product
Pros
It is easy to use and patients appreciate its convenience as well.
Cons
I haven't encountered any issues with this product so far
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nancy
Hospital & Health Care, 11-50 employees
Less than 6 months
Jul 01, 2021
my life with V-See through Covid times and hopefully beyond
my life with V-See through Covid times and hopefully beyond
Pros
It is Easy, free, HIPAA compliant. my clients also enjoy it.
Cons
VSee Messenger lacks Hipaa compliance (no BAA) in my opinion.
Ease of use
7
Value for money
10
Customer Support
7
Functionality
8
rosario
Health, Wellness and Fitness, 1-10 employees
More than a year
Jun 23, 2021
Telehealth
Telehealth
Pros
I haven't used many of the available features except for Telehealth meetings but I can confirm that it is easy to use at this time.
Cons
I don't have any issues at the moment. I haven't used anything other than the meeting feature.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Latresa
Hospital & Health Care, 1-10 employees
Less than a year
Jun 21, 2021
Helpful
Helpful
Pros
I like that I can send people a waiting room link and receive notifications before allowing them in.
Cons
At times the video quality is not as impressive as other services.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
N/A, 1-10 employees
Less than a year
Jun 18, 2021
Unfortunately, this.
Unfortunately, this.
Pros
Integrating VSee was relatively very simple initially. When I encountered difficulties with the program I reached out for assistance and the representatives responded kindly
Cons
During most meetings I noticed audio lag and video lag sometimes resulting in pixelated images. Additionally the VSee login page would occasionally be down during business hours. I could not rely on VSee to work smoothly on any given day. On a personal note I have never felt the need to write a negative review for any product before. However I received three emails from VSee requesting a review and with each request, I felt compelled to share the truth about my experience in the hope of helping other clinicians who might face similar issues.
Ease of use
6
Value for money
3
Customer Support
8
Functionality
3
Sandra
Mental Health Care, 1-10 employees
Less than a year
Jun 17, 2021
Average application for videoconferencing
Average application for videoconferencing
Pros
Its user friendly and has an email/SMS feature for sending links.
Cons
sometimes it cause technical issues. It would be great to have the ability to do group conferences in the free version. Also when sharing my screen, I would like to see the audience while doing so.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Francesca
Mental Health Care, 1-10 employees
Less than a year
Jun 14, 2021
Ease of use
Ease of use
Pros
Setting up and getting started with VSee was quick and easy. Patients have adapted well to the software. Overall its a great product.
Cons
Patients express their unhappiness with the requirement to download an app in order to use the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Hospital & Health Care, 1-10 employees
Less than a year
Jun 13, 2021
VSEE Use
VSEE Use
Pros
One of the standout features is its HIPAA protection. It is a versatile platform that is really easy to to use.
Cons
When a client loses internet connection or receives a text or phone call on their phone they appear multiple times in the waiting room. This frustrates other waiting clients who see a long queue. It would be great if this could be streamlined.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Loretta
Mental Health Care, 1-10 employees
More than a year
May 27, 2021
working with clients
working with clients
Pros
Its reliability is excellent and the quality of sound and picture is generally very good.
Cons
I struggle when there are multiple people in a session.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Jim
Mental Health Care, 11-50 employees
Less than a year
May 25, 2021
Great for an option through pandemic
Great for an option through pandemic
Pros
This allowed me to continue my practice during the pandemic. At first it was a bit confusing to set up but since then it has been working well with minimal problems. I also like the privacy it offers and the customer support is supportive.
Cons
It seems to be expensive than most of the options. In the start I used the free software from VSee but it crashed when it experienced high usage. I upgraded to the paid version and have stuck with it, although I find it rather expensive.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Deborah
Mental Health Care, 1-10 employees
Less than a year
May 21, 2021
Easy and Helpful
Easy and Helpful
Pros
This platform is user friendly for telehealth providers and most clients find it easy to use as well. Its great because it can be downloaded on many mobile devices. I also love the option to share my screen.
Cons
There have been occasional difficulties with the chat function but overall they are infrequent.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Leticia
Mental Health Care, 1-10 employees
Less than a year
May 19, 2021
Decent app but expensive and download required
Decent app but expensive and download required
Pros
I am happy that once I add a client to the app they can simply sign in for each meeting. This is particularly useful for businesses with recurring meetings involving the same clients. It eliminates the need to send meeting links before each session. Additionally I like VSee adherence to HIPAA regulations.
Cons
I find it troublesome for clients to have to download the app before joining a meeting, especially for those who are not tech savvy. Some of my clients have even experienced trouble signing in prior to a meeting and had to uninstall and reinstall the app.
Ease of use
7
Value for money
3
Customer Support
3
Functionality
7
Kendell
Mental Health Care, 1-10 employees
More than a year
May 18, 2021
Secure HIPPA compliant Telehealth needs some improvement
Secure HIPPA compliant Telehealth needs some improvement
Pros
I highly value the fact that VSee software is HIPAA compliant. I am grateful for all the assistance provided in enabling me to offer telehealth services to multiple individuals during this challenging period. The support team has been amazing and incredibly helpful to both me and my clients!
Cons
My clients find the onboarding process a bit hard. Long term clients have mentioned that the VSEE app was easier to use compared to the web based software I purchased. Clients like being able to access VSEE messages on the app which is not available after web based telehealth sessions. My teenage and child clients enjoy sharing music videos and I often share educational psychology videos like TED Talks and videos on emotional coping through platforms like Class Dojo. While screen sharing is possible the shared screen view is tiny, making it difficult for clients to read worksheets or watch videos I share. Additionally clients cannot hear the audio from the videos as VSEE only allows audio output from the client and provider. It would be very helpful if VSEE could address this issue and enable video audio. Many of my clients and I have YouTube channels where we create and want to share videos so please consider this for future sessions. Clients also like how Zoom offers video backgrounds for added privacy and it would be beneficial if VSEE could provide this option as well. Thank you for the opportunity to provide feedback.
Ease of use
7
Value for money
5
Customer Support
10
Functionality
7
Krista
Health, Wellness and Fitness, 1-10 employees
More than a year
May 17, 2021
Excellent Software
Excellent Software
Pros
When the pandemic hit I ventured into telemental health and I knew I needed a HIPAA compliant program. I recalled hearing about VSee during a continuing education workshop years ago. After researching several other platforms I ultimately chose VSee, and I am grateful I did. It is incredibly user friendly, providing a secure network for messaging and video conferencing. My clients love it particularly due to its simplicity. Sending appointment invitations the night before along with automated reminders, is effortless.
Cons
I have encountered a couple of cases where connecting with my clients posed a challenge. However the technical support team has been exceptional and promptly resolved the issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jane
Mental Health Care, 1-10 employees
Less than a year
May 16, 2021
Good overall
Good overall
Pros
Its very easy to use and self explanatory.
Cons
Occasionally, the sound and video experience interruptions or buffering.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
May 15, 2021
Pretty good
Pretty good
Pros
Setting it up in the beginning may not be the most easiest process and running it on Chromebooks can be challenging. There are hurdles to overcome when helping people get started for the first time. However the call quality surpasses that of similar software options and the free version is excellent. Once clients become familiar with it they find it easy to use.
Cons
Getting people set up and started is difficult especially for Chromebook users who don't receive much support.
Ease of use
5
Value for money
10
Customer Support
10
Functionality
8
Kate
Mental Health Care, 1-10 employees
Less than 6 months
May 15, 2021
Great service for teletherapy for counseling services
Great service for teletherapy for counseling services
Pros
I mainly use the free version, and it works great most of the time. If there are any issues they typically are from my clients internet connectivity. I also like the ability to customize my window size which is helpful during techniques like brainspotting, allowing me to guide the clients trauma processing effectively.
Cons
Some clients have been unable to use it on certain Android phones or specific computer systems for unknown reasons. They have been unable to provide an accurate explanation for this issue.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Loren
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 14, 2021
LOVE VSEE FOR USE WITH MY CLIENTS
LOVE VSEE FOR USE WITH MY CLIENTS
Pros
This software is incredibly user friendly. It is equally effortless for my clients to navigate.
Cons
It would be easy if the platform could store email addresses eliminating the need for an external list every time I invite a client to a session.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diana
Medical Practice, 1-10 employees
Less than a year
May 13, 2021
Good product
Good product
Pros
I can use the free version of this product and it is HIPAA compliant which is essential in my line of work.
Cons
I often encounter connectivity issues with this product. I am unsure if it is related to the software or the Wi Fi connection of my clients. Our own internet service is the fastest available.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Steven
Mental Health Care, 11-50 employees
Less than a year
May 11, 2021
Vsee Clinic Review
Vsee Clinic Review
Pros
You don't need to download software for it to work. It uses the same link each time which avoids confusion for clients. It can be used on various devices. Clients can wait in the virtual waiting room until the session is ready and you can send them messages if needed.
Cons
Due to financial constraints caused by Covid I rely on the free service. It would be beneficial to have a whiteboard for client interactions and the ability to accommodate more than one participant. As I conduct couple and family sessions it is essential to support individuals in different locations. Since these features are unavailable in the free version I resort to using other platforms that may not have the same level of HIPAA security as Vsee Clinic.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tracy
Mental Health Care, 1-10 employees
Less than a year
May 09, 2021
VSEE Clinic Great
VSEE Clinic Great
Pros
Patients find it simple to use on various devices and they don't need a password to access it.
Cons
Some users who are accustomed to signing in through VSee Messenger find it challenging at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lori
Hospital & Health Care, 1-10 employees
Less than a year
May 08, 2021
Critical product for healthcare
Critical product for healthcare
Pros
The video and sound quality consistently impress me. Overall my patients find it intuitive to use.
Cons
There have been operational issues now and then but VSee has always been successful in resolving these problems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
George
Mental Health Care, 11-50 employees
More than a year
May 06, 2021
Makes it easy to work from home
Makes it easy to work from home
Pros
This product is highly reliable and has made working from home much easier than I anticipated.
Cons
Adding clients in different locations has been hard for me. For instance during marital counseling sessions with clients in separate locations, its difficult to admit both from the waiting room. This often results in one person experiencing audio issues, even if their video is visible.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Judy
Mental Health Care, 1-10 employees
Less than a year
May 05, 2021
Great Free Video that Meets HIPAA Requirements
Great Free Video that Meets HIPAA Requirements
Pros
VSee beats other free platforms in terms of video and audio quality. It even offers volume control. Using VSee allows me to use a high quality platform that adheres to HIPAA standards all without any cost.
Cons
I have been using VSee Messenger and for some reason, I have not been able to make VSee Clinic work for me. The Clinic version seems to offer more clinical features such as a call list. Instead of having a list of frequently called clients I end up sending them a link via text or email. However this is a minor issue for me.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Michael
Mental Health Care, 1-10 employees
Less than a year
May 04, 2021
Great Telehealth Platform!
Great Telehealth Platform!
Pros
I am delighted by the ease with which I can send a link to my clients allowing them to join without any codes or additional steps. The screen sharing feature is fantastic, enabling me to show relevant content during the sessions. Moreover it informs us about the status of each participants internet connection.
Cons
Sometimes the video and audio synchronization is off making it difficult to navigate. On other occasions the volume doesn't work even when the video does.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jacqui
Mental Health Care, 11-50 employees
Less than a year
May 03, 2021
Made it easy
Made it easy
Pros
This was the first telehealth video platform we used after experimenting with Skype. I found the platform to be user friendly and I liked the offered BAA for security. Clinic is an updated cloud based version of the original VSee Messenger platform. As a nonprofit organization the free version has been sufficient for our needs since we had an existing scheduler. However I imagine the paid version with upgrades would be excellent for new users.
Cons
In the start there were some performance glitches but they improved over time. Additionally users had to download the VSee Messenger program to their computers originally but with Clinic, it is a cloud based link similar to Zoom.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
DAVID
Mental Health Care, 1-10 employees
More than a year
May 02, 2021
VSee review
VSee review
Pros
The learning curve is very little and the ease of use is especially valuable during the pandemic.
Cons
Occasionally there is a delay in audio and the video quality becomes blurry.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alicia
Mental Health Care, 1-10 employees
Less than a year
May 02, 2021
ok product but needs work
ok product but needs work
Pros
I can see my clients on a platform that is HIPAA compliant.
Cons
The connection often cuts out causing difficulties for clients. It frequently switches from phone to laptop. Sometimes an issue arises and we have to switch to FaceTime. When prompted to update the software, clicking on the notification doesn't always work. Clients may leave momentarily and their video disappears, but their voice remains. It's challenging to get support assistance.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Emily
Mental Health Care, 1-10 employees
Less than 6 months
May 01, 2021
Review of VSEE
Review of VSEE
Pros
HIPAA compliance is very important and this platform does a commendable job in that regard. It operates smoothly even on limited bandwidth and the picture and sound quality remain impressive.
Cons
There is a lack of proper troubleshooting guidance when encountering issues with the platforms functionality. The internal instructions could be improved and certain aspects of the platform lack clear labels. Furthermore, it doesn't allow for multiple participants in a meeting.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
7
Gerald
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 01, 2021
Reliable Service
Reliable Service
Pros
As someone in the field of Tele Behavioral Health, I chose VSee as my primary option since the US government has approved it under HIPAA regulations. The support team has been helpful whenever I required guidance. They regularly perform maintenance and promptly communicate any issues. My clients have had no trouble installing the app, and it has proven to be reliable. I appreciate their continuous efforts to enhance user-friendliness.
Cons
It could be more simple. Psychology Today's app for example is more user friendly. Given the pandemic it was initially hard for someone unfamiliar with computers to learn how to use VSee. The manuals should be written in a way that anyone can easily understand.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Dolores
Mental Health Care, 1-10 employees
Less than a year
May 01, 2021
Cumbersome set up and poor buffering
Cumbersome set up and poor buffering
Pros
The chat function is intuitive and uploading files is a smooth and simple. Screen sharing is very simple as well.
Cons
Users have reported a 15 minute setup process which becomes problematic if they arrive on time for their first appointment instead of early. The platform consistently struggles to adapt to fluctuations in internet quality. This regularly hampers the delivery of quality care and has been mentioned in my patient evaluations. Patients also frequently complain about the inability to connect Bluetooth devices unless they connect the device after launching the app. None of these issues occur with Zoom on the same devices and internet connection.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
6
Kory
Mental Health Care, 51-100 employees
Less than a year
May 01, 2021
Great telehealth app!
Great telehealth app!
Pros
What stood out to me about VSee is its user friendly interface and the messaging feature which proved helpful when a client could not immediately join the video call. Downloading the app and creating a profile were effortless.
Cons
One thing I didn't like was that VSee started limiting the number of free sessions per month without any prior notice or clear information on their website. I believe they have updated their website now to provide more clarity.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brittany
Mental Health Care, 1-10 employees
Less than a year
Apr 23, 2021
VSee Clinic Telemedicine App
VSee Clinic Telemedicine App
Pros
The VSee Clinic is excellent and easy to navigate when communicating within the clinic regardless of its size.
Cons
Occasionally we encounter sound issues but overall everything is fine.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Jean d'Amour
Medical Devices, 1-10 employees
Less than 6 months
Apr 21, 2021
Overall good for HIPAA compliant video conferencing
Overall good for HIPAA compliant video conferencing
Pros
It offers video conferencing that complies with HIPAA regulations.
Cons
I am not a fan of having to send download information for the app.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tracie
Mental Health Care, 1-10 employees
Less than a year
Mar 25, 2021
Great Secure Conferencing
Great Secure Conferencing
Pros
I can conduct HIPAA compliant calls without having to spend a significant amount of money on the service. Its perfect for one on one sessions.
Cons
Personally, I cannot think of any downsides. The platform meets all my needs. However I am aware that some clients struggle with the connection and switching to a different platform seems to work better. I'm not sure how much of that is due to user error, though.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nathan
Mental Health Care, 1-10 employees
Less than a year
Mar 13, 2021
Gone downhill
Gone downhill
Pros
It appears relatively easy for my clients to set up and access on a weekly basis. However for new clients I provide a guide with accompanying screenshots to ensure a smooth experience.
Cons
Since December 2020 the entire system start to have a lot of technical issues. I have experienced recurring problems with connections, voice and video lag despite having a good network, error messages stating the appointment is over after only 15 minutes of a one hour meeting, pixelated video feed despite a good network, weekly emails about system downtime, maintenance patches that worsen the issues and other minor problems that add to my frustration.
Ease of use
5
Value for money
5
Customer Support
8
Functionality
5
Amy
Medical Practice, 1-10 employees
More than a year
Jan 09, 2021
Best virtual hospital
Best virtual hospital
Pros
I love the legitimacy I experience while using this software. It allows me to have virtual check ups that feel real. I believe I prefer using this app over physically visiting the clinic.
Cons
I absolutely love it. The user interface is incredibly simple and intuitive.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 1-10 employees
Less than 6 months
Dec 15, 2020
VSee - Great Online, Enccrypted Video!
VSee - Great Online, Enccrypted Video!
Pros
Our school counseling partner, an external company use VSee to set up at home counseling sessions for students and families when necessary. We piloted VSee for meetings with them and it is truly a fantastic tool. The call quality is excellent and the platform is very user friendly. The notable difference between VSee and other platforms like Zoom is the encryption which ensures secure counseling sessions.
Cons
So far I haven't found anything negative to mention about VSee. It has been a reliable way to connect students and families to our counselors and we are grateful for that.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Zachary
Education Management, 11-50 employees
Less than a year
Dec 11, 2020
Review of VSEE
Review of VSEE
Pros
I like it because it was both free and easy to use
Cons
They introduced a cost and I discovered that it was based in the US, which raised privacy and confidentiality concerns for me.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Katharine De Santos
Hospital & Health Care, 1-10 employees
Less than a year
Sep 19, 2020
Vsee for in-home therapy
Vsee for in-home therapy
Pros
VSee provides us with a secure and effortless way to video conference with one another boosting confidence in parents that sessions will remain private.
Cons
It can be hard for external users and new employees to grasp how to use it. Adding contacts is not as simples as on other platforms.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Aimee
Hospital & Health Care, 11-50 employees
More than a year
May 21, 2020