Last Updated

Key Takeaways

Generated from the text of customer reviews

VSee is telemedicine platform with users ranging from solo practices to federal health agencies. Users rate video quality and ease of use highly, though some report that patients find the app download requirement cumbersome. Recent updates include VSee Messenger 4.29, which adds the ability to edit sent messages, reply in threads, bookmark key information, and copy links to specific messages.

Our Verdict

VSee fits government-funded programs, rural health organizations, and multi-site health systems that need a compliance-ready, configurable telemedicine platform. Its free tier works for solo practitioners, though capabilities like AI notes, RPM, and white-label branding require Enterprise pricing with a custom quote. We recommend it specifically for federal agencies and rural providers navigating FedRAMP and CMS grant requirements.

VSee Specifications

  • Appointment Management/Scheduling
  • e-Prescriptions
  • Patient Portal
  • Mobile App

VSee Features

AI Doctor Notes

AI Doctor Notes captures visit transcriptions and generates structured clinical notes in formats such as SOAP, DAP, and BIRP. Providers can customize note templates for different visit types and review, edit, and sign the generated notes before saving them. VSee also provides an AI SOAP Notes workflow that converts recorded call transcriptions into SOAP documentation.

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Remote Patient Monitoring

Remote Patient Monitoring connects medical and wellness devices, including blood pressure cuffs, digital scales, glucometers, and pulse oximeters. Providers can view patients by alert level, set risk ranges and alerts, review collected data, and email, message, call, start a video visit, or schedule an appointment directly from the patient profile.

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Video Visits

Video Visits support one-on-one and group sessions, with options to add family members, interpreters, and other care team members. Providers can also share and annotate images, documents, and websites during visits and stream supported healthcare devices such as digital otoscopes and dermatoscopes.

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Appointment Scheduling

Appointment Scheduling supports 1-to-1, group, and multi-provider appointments. Users can allow patients to self-schedule follow-up visits and configure automated email and SMS reminders. A shared calendar helps coordinate provider availability, scheduled visits, and walk-in appointment slots.

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SOAP Notes With Prompts

VSee’s SOAP Notes provide structured sections with prompts for documenting patient encounters. Clinicians can use the prompts within each SOAP section when creating visit notes, helping structure documentation around the key elements of a patient encounter. The updated functionality is available under the existing Notes tab for users with SOAP Notes enabled. The feature can be enabled through the VSee Clinic account manager.

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On-Call Scheduling

VSee’s On-Call Schedule lets clinics assign individual clinicians or clinician groups to designated on-call slots. Clinics can automatically open or close walk-in access based on scheduled coverage. The feature also sends alerts to assigned clinicians and supports custom alert groups with an escalation order when a walk-in visit remains unanswered.

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Pros And Cons of VSee

Pros

  • Delivers secure HIPAA-compliant internal staff communication

  • Provides specialized security built for clinical conversations

  • Ensures patient data stays safe during remote consultations

Cons

  • Audio and video connections might experience lag

  • Screen sharing could temporarily interrupt camera feeds

VSee Pricing

Free

Plus

Premium

Enterprise

  • Knowledge Base and email support

  • Personalized waiting room

  • Signed BAA for HIPAA compliance

  • Unlimited 1-1 HD video, chat, screenshare

  • Quick intake

  • No download, one-click video link

  • Everything in Free plan, plus:

  • Phone dial-out

  • Standard intake and consent

  • Custom subdomain

  • Add or invite family, interpreters, and guests

  • SMS/email invites and reminders

  • Patient portal

  • Credit card payment

  • Everything in Plus plan, plus:

  • User management

  • Shared Scheduling

  • Custom logo & branding

  • Patient and workflow tagging

  • Standard reports and usage analytics

  • Live chat and phone support

  • Custom intake

  • Notifications management

  • Shared waiting room

  • Everything in Premium plan, plus:

  • Custom assessment forms

  • Cloud recording

  • Central scheduling and staffing

  • Branded mobile app

  • Eligibility, billing & claims

  • SSO, MFA

  • Custom SMS/email notifications

  • Dedicated phone support line

  • Custom workflows

Disclaimer: The pricing details were last updated on Sep 02, 2026 from the vendor's website. Please contact us for a tailored pricing list.

VSee Reviews

Total 70 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

47%

4

Stars

30%

3

Stars

14%

2

Stars

3%

1

Stars

6%

Share your experience

K

Kristi

Mental Health Care, 1-10 employees

Less than 6 months

5.0
January 2023

“Love using this platform”

Pros

The waiting room is fantastic. Also the video is dependable.

Cons

The only trouble I am facing is that I couldn't find a feature to input my appointment times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S

Sarah

Medical Practice, 1-10 employees

More than a year

5.0
December 2022

“Fantastic product”

Pros

I used this software in the medical field during and after the pandemic. It was the most simplest product I came across and the providers were extremely happy with it.

Cons

Honestly there is nothing bad to say. It is the best telemedicine product I have come across, and I highly recommend it to anyone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

W

Wand

Medical Practice, 1-10 employees

Less than 6 months

3.0
April 2022

“Reliable for virtual doctor appointments”

Pros

I like the fact that I can consult with my doctor without having to visit their office and have the appointment from the comfort of my home. It is like a house call.

Cons

I must admit it was a bit confusing to figure out how to use it for the first time as well as downloading the software.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

Frequently Asked Questions

Who are the typical users of VSee?

VSee is used by professionals working in mental health, dentistry, primary care, dermatology, concierge medicine, pediatrics, physical therapy, internal medicine, and psychiatry (ER).

Does VSee have a mobile app?

Yes. VSee offers mobile apps for iOS/iPadOS and Android, including VSee Clinic and VSee Messenger.

What level of support does VSee offer?

VSee offers support that varies by plan. Free includes a knowledge base and email support, while Premium adds live chat and phone support. Enterprise includes a dedicated phone support line, with additional support resources available through VSee’s Helpdesk. It also offers a ticketing system.

How much does VSee cost?

VSee software pricing starts at $29/month/provider with the Plus plan. The platform also offers a 14-day Plus trial for eligible Free Clinic users, while Enterprise VSee Clinic provides limited-time trials for certain features. Other plans include Free at $0/month/provider, Premium at $49/month/provider, and Enterprise with custom pricing. Get in touch with us for a personalized VSee cost estimate.

What language does VSee support?

VSee supports English, Simplified Chinese, Traditional Chinese, and Spanish, with additional language support including Arabic, Filipino, French, Korean, Portuguese, and Vietnamese. 

Does VSee offer an API?

Yes. VSee offers APIs and SDKs that developers can use to build telehealth applications and integrate features such as video visits, chat, scheduling, patient engagement, device connectivity, and clinical workflows. 

What other apps does VSee integrate with?

VSee integrates with multiple tools, including Epic, athenahealth, Oracle GovCloud, Azure Data Catalog, PointClickCare, NextGen Enterprise EHR, and Oracle Health.