VSee is a web-based telemedicine solution that simplifies healthcare for businesses of all sizes. With features like walk-in alerts, online payment, and video conferencing, it offers a comprehensive telehealth practice management solution. Enjoy HIPAA compliance, appointment scheduling, and secure communication. Read the full profile.

VSee Specifications

Appointment Management/Scheduling

e-Prescriptions

Lab Integrations

Patient Portal

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What is VSee?

Overview

VSee is a web-based telemedicine solution designed for businesses of all sizes. Their company is based in the United States and offers a software system called Cloud Clinic. The platform includes walk-in-alerts, regulatory compliance, online payment, chat support, messaging, video conferencing, and more. It is a telehealth practice management solution with patient self-scheduling and virtual waiting room capabilities.

Other features include HIPAA compliance, appointment scheduling, E-Prescribing, appointment reminders, employee management, billing & invoicing, calendar integration, guest invite, etc. VSee enables physicians to make telemedicine simple, secure, and accessible around the world.

Check out the software’s complete range of functions by scheduling a free VSee Telemedicine demo

The telehealth platform provides workflows for remote medical wellness, sign-in, and urgent care. VSee is easy to use and helps doctors to connect with their patients around the world. Once it is installed, users can test the sound and video quality before any calls or meetings. On top of this, the software works well with low bandwidth, allowing users to communicate with their patients conveniently from their homes.

It is compatible with mobile devices and desktop PC – giving the choice of flexibility to both physicians and users. Teams can share their information without compromising their privacy and data integrity. VSee offers good video and audio quality during telehealth conferences and allows users to have signed BAA.

VSee Price

The vendor offers two pricing tiers for their users: Basic – this individual package starts at $49 per month and includes live support, chat intake, unlimited video calls, etc., Enterprise – this group package includes remote patient monitoring, provider load balance, etc. 

Contact our sales team today to get more information about the software’s pricing plans

Free Trial

VSee does not offer a free trial. There is a free version of its software.

Support

The software offers business hours support.

USP

It offers communications that work well over challenging networks including rural 3G – users can access it even in places like Syrian refugee camps or space stations.

Product Advantages

Their customer support is quick and responsive. It is considered to be more secure than Skype and is highly suited to use for telemedicine purposes. Also, it offers great productivity tools to enhance interactivity. It is a HIPAA-compliant platform and also includes a phone version of its app. Extremely useful to clients who have limited access to technology.

Product Limitations

The software lags a bit and users have often experienced an echo with the other person during a meeting. Delays are expected with the level of encryption offered by this telemedicine service.

Pros and Cons of VSee

Pros

  • High-quality video and audio for clear communication
  • Secure and HIPAA-compliant virtual visits for patient privacy
  • User-friendly interface for easy navigation and use
  • Customizable workflows to fit different practice needs
  • Mobile and web apps for convenient access from anywhere

Cons

  • Subscription costs might be higher than some alternatives
  • Potential learning curve for new users
  • Limited features for large-scale telemedicine operations

VSee Pricing

Free

Basic walk-in waiting room for solo providers

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What's Included

  • No download, one-click video link

  • Unlimited 1-1 HD video, chat, screenshare

  • Personalized waiting room

  • Quick intake

  • Signed BAA for HIPAA compliance

  • Knowledge Base and email support

Plus

Versatile solo waiting room for walk-ins, groups, and appointments

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What's Included

  • Custom subdomain

  • Patient portal

  • Unlimited group video*

  • Standard intake and consent

  • Credit card payment

  • SMS**/email invites and reminders

  • Phone dial-out

  • Add or invite family, interpreters, and guests

Premium

Complete shared waiting room + front desk for remote care teams up to 50

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What's Included

  • Custom logo & branding

  • Shared waiting room

  • Shared Scheduling

  • Custom intake**

  • Standard EMR notes

  • Standard reports and usage analytics

  • User management

  • Notifications management

  • Patient and workflow tagging

  • Live chat and phone support

Enterprise

Fully customizable, white-label solution for complex workflows and EMR extension

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What's Included

  • Branded mobile app

  • SSO, MFA

  • Custom workflows*

  • Custom intake process with logic, e.g. state and specialty routing

  • Central scheduling and staffing

  • Custom assessment forms

  • Custom EMR notes

  • Custom SMS/email notifications

  • Custom analytics dashboard & reports

  • Waiting room(s) management

VSee Reviews

Overall Rating

4.1

70 Review(s)

Rating Distribution

5

star

(32)

4

star

(22)

3

star

(10)

2

star

(2)

1

star

(4)

January 2023

Love this!

Kristi

Mental Health Care

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Pros

The waiting room is fantastic. also The video is dependable

Cons

The only trouble I am facing is that I couldn't find a feature to input my appointment times.

December 2022

Fantastic Product

Sarah

Computer & Network Security

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I used this software in the medical field during and after the pandemic. It was the most simplest product I came across and the providers were extremely happy with it.

Cons

Honestly there is nothing bad to say. It is the best telemedicine product I have come across, and I highly recommend it to anyone.

April 2022

VSee Virtual Doctor Appointment

Wand

Health, Wellness and Fitness

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

Pros

I like the fact that I can consult with my doctor without having to visit their office and have the appointment from the comfort of my home. It is like a house call.

Cons

I must admit it was a bit confusing to figure out how to use it for the first time as well as downloading the software.

January 2022

V-See Can Help You V-See your Clients in a Whole New Way!

Adam

Mental Health Care

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

It is intuitive. Also it is easy to use and incredibly simple to get started with. Clients can effortlessly connect and sessions can begin without any issues. The additional features like survey sending, reminders and forms make it a must-have for any clinician!

Cons

It would be great if they brought back the option for clinicians to have a limited scale free trial. It was helpful for therapists who only have a few clients.

November 2021

Rating this as a once regular user

Sarah

Health, Wellness and Fitness

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

Pros

What impressed me the most about VSee is how secure it is from a client's perspective. Some of my physicians used Zoom but it needed the necessary security features. Zoom has had a reputation for being easily hacked so I felt more at ease using VSee as a client/patient.

Cons

There were instances when I experienced glitches like volume issues or problems connecting to the video.

September 2021

Nothing special, but does the job

Aileen

E-Learning

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Pros

VSee lives up to its promises. I was able to connect and interact with my healthcare provider without encountering any noticeable glitches. The chat feature can come in handy and setting up video and audio was relatively painless.

Cons

VSee doesn't have any outstanding features. The interface may not be visually appealing but it is relatively easy to use. However I find it unnecessary to install the desktop app I would prefer a web based interface.

September 2021

Deceptive Business practice

Vinit

Medical Practice

Ease of use

8

Value for money

3

Customer Support

3

Functionality

5

Pros

The response to get your money and start the subscription is very quick.

Cons

It is quite difficult to reach their support team once you have paid for the subscription. They are not clear about the exact contents of the fee. Later on they may ask for additional money, claiming it is for an advanced feature even though you have already paid for the Enterprise edition.

July 2021

Mid tier

Kevin

Mental Health Care

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

Pros

I can use the desktop app and it is free with no hidden costs involved.

Cons

I cannot entirely rely on the desktop app. I only receive notifications on the web app and then I have to switch to the desktop app. If I share my screen I need to disconnect to view the camera which disrupts the connection. It seems a bit buggy.

July 2021

Solid Software for Confidential Virtual Doctor's Appointments

Heather

Music

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Pros

I love the secure one on one messaging feature and the ability to see if my doctor is online and vice versa.

Cons

The quality is decent but there can be occasional lags, which of course depend on your internet service and speed. It is not the best video conferencing software I have used but it is also not the worst.

July 2021

Best HIPAA compliant teleconference platform!!

Freedom

Mental Health Care

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Knowing that reputable organizations like NASA use this software and that it is HIPAA compliant provides, me as a provider with a sense of ease. It's easy to install and my clients find it very useful.

Cons

I really cannot complain. VSEE provides a waiting room, patient registration also a mobile app. what more could you ask for? The video quality is fantastic!

Frequently Asked Questions

The typical users of VSee include healthcare practices of all types and sizes.