Waystar Reviews

“Misleading Billing Practices

Pros

I have no positive feedback to share, I dislike it as they misled in their advertising.

Cons

We chose this service based on its advertised integration with another clinical software we use for billing. However, the actual integration has been problematic. Despite using their software for less than two months at a monthly cost under $1000, we were shocked to see an additional charge of $15,000 on our bill. So I would say test thoroughly before transitioning to their software.

“Waystar is a Reliable Choice

Pros

Tracking claims and errors for correction is good. Also navigating the site and pages is easy.

Cons

I cannot pinpoint anything I dislike as everything operates smoothly.

“Terrible Customer Support

Pros

Using the product is simple unless issues arise.

Cons

There are frequent issues with the system and the support is not up to the mark. It appears they overlook the time constraints on hospitals for claims submission.

“Gets the Job Done

Pros

It is a great program that integrates with our complex operating system, facilitating easy claims processing, monitoring and corrections or resubmissions as necessary.

Cons

In general, we are satisfied with Waystar it is cost-effective and integrates well with our billing program Allscripts. The only downside is that not all payors are covered, necessitating a second system for insurance verification or claims submissions at times.

“Efficient Claim Management

Pros

I appreciate that this software allows me to manually enter claims when needed. Waystar processes claims every day and in a matter of minutes, in contrast to other clearinghouses that take between 48 and 72 hours. It is not only helpful to me (the biller) but also to other departments like intake and authorizations because running insurance verification is simple to do.

Cons

Some of the rejections they do are not very clear to me, and they take their sweet time in getting back to my query. The rejection can occasionally appear in multiple categories, but after one is finished, it also removes itself from the others.

“Solid EDI Software

Pros

Excellent for electronic claim submissions. Overall, submitting and accessing claim remits is quite simple and easy.

Cons

The remits only cover the past two years. Trying to retrieve older claim remits results in an error message.

“Simplifies Claims Resolution

Pros

Apart from its integration with our PM software, Waystars unique feature allows users to resubmit rejected claims through the software, saving time and reducing errors by resolving claim issues directly within Waystar.

Cons

I have no complaints and would recommend Waystar to all clinical practices.

“Good Product, But Pricing Can Be Confusing

Pros

Once integrated, it functions well with my current software setup.

Cons

Integrating with my existing software was intially challenging.

“Strong Communication and Support

Pros

Waystar integrates seamlessly with my electronic records program which makes it easy to start using. This integration enhances my daily workflow, providing a valuable tool to review and track my actions.

Cons

As a small company, we do not require many features intended for physicians.

“we loved it

Pros

Our company heavily relies on claims management and remittance. It is pretty simple, easy to use, and aids in investigating claim denials.

Cons

There are few things that I dislike but they are not important enough to mention as the pros outweigh the cons.

“Handles Billing and Denials Well

Pros

The billing feature and claims follow-up tool have proven invaluable for our team. It offers quick access to rectifying claim rejections and resubmitting on the same day. The system provides easy access to EOBs for claims denials and includes an appealing feature for sending appeals directly.

Cons

I was not involved in the software installation process so I cannot say anything regarding that process. However our main issue involves secondary claims; when we bill line items, it duplicates the information in both the line item and claim. Correcting this requires manual intervention in the claim.

“Excellent Service from Waystar

Pros

The dashboard is easy to navigate and understandable which plays a key role in claim processing and revenue management.

Cons

Ability to view claim rejections in the claim processing information section would be better. Currently the option is not available.

“A Dependable Billing Solution

Pros

It is user-friendly and allows customization of the home screen to meet individual user needs.

Cons

So far, no issues have been noted. All features have been helpful for our requirements.

“Claims Processing Made Easier

Pros

Waystar very helpful in submitting claims efficiently and accurately providing quick corrections of any errors that arise.

Cons

It took some time to get accustomed to viewing and submitting claim resubmissions. However, after a few attempts, it is relatively easy to use.

“Streamlines billing

Pros

I can easily verify coverage and access detailed information required for patients' insurance coverage needs with Waystar.

Cons

No problems so far. I have had a smooth experience using this software.