Zentake Software Reviews
3 Reviews
softwareOverall Rating
4.7
3 Reviews
Rating Distribution
5
(2)
4
(1)
3
2
1
Satisfaction Score
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Overall Rating
4.7
3 Reviews
Rating Distribution
5
(2)
4
(1)
3
2
1
Satisfaction Score
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
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Specialty
Provider Size
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Zentake Solved Critical Issues In Workflow
Zentake Solved Critical Issues In Workflow
Pros
The integration between Elation and Zentake is outstanding, especially the conditional logic feature which truly impressed me. It allowed us to enhance and personalize the customer experience significantly, which was a major win. What really distinguished Zentake for us was the onboarding process. Often, new software leaves you to figure things out alone, but that wasn't the case here. The support we received exceeded my expectations by far. This level of support is transformative and is a key reason I wholeheartedly recommend Zentake. Coupled with its comprehensive feature set, it's no surprise I give Zentake my highest recommendation.
Cons
All of my concerns were addressed. This is a highly responsive company dedicated to great customer experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dawn
Medical Practice, 1-10 employees
Less than 6 months
March 2024
Great product and customer service!
Great product and customer service!
Pros
The process of establishing the forms was uncomplicated, and the customer service representative allocated to us surpassed our expectations by thoroughly assessing our forms and proposing enhancements to enhance usability, all without any additional charges.
Cons
I have used other methods before. This is by far the easiest system to use. No cons to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
amber
Health, Wellness and Fitness, 11-50 employees
Less than a year
January 2024
Easy to Use, but some integration issues
Easy to Use, but some integration issues
Pros
I appreciate how easy it is to send forms to patients with this software, especially with the URL option. Uploading forms to patient charts is also a breeze.
Cons
Sometimes there are functionality issues that seem to pop up out of the blue and we then have to troubleshoot with our account manager. I also don't love how it integrates with Elation because it allows for duplicate accounts. In my opinion, it should link to one account in Elation and not give the option to send elsewhere to eliminate any confusion.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Angie
Health, Wellness and Fitness, 11-50 employees
More than a year
September 2023
Filters
Sort by:
Zentake Solved Critical Issues In Workflow
Zentake Solved Critical Issues In Workflow
Pros
The integration between Elation and Zentake is outstanding, especially the conditional logic feature which truly impressed me. It allowed us to enhance and personalize the customer experience significantly, which was a major win. What really distinguished Zentake for us was the onboarding process. Often, new software leaves you to figure things out alone, but that wasn't the case here. The support we received exceeded my expectations by far. This level of support is transformative and is a key reason I wholeheartedly recommend Zentake. Coupled with its comprehensive feature set, it's no surprise I give Zentake my highest recommendation.
Cons
All of my concerns were addressed. This is a highly responsive company dedicated to great customer experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dawn
Medical Practice, 1-10 employees
Less than 6 months
March 2024
Great product and customer service!
Great product and customer service!
Pros
The process of establishing the forms was uncomplicated, and the customer service representative allocated to us surpassed our expectations by thoroughly assessing our forms and proposing enhancements to enhance usability, all without any additional charges.
Cons
I have used other methods before. This is by far the easiest system to use. No cons to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
amber
Health, Wellness and Fitness, 11-50 employees
Less than a year
January 2024
Easy to Use, but some integration issues
Easy to Use, but some integration issues
Pros
I appreciate how easy it is to send forms to patients with this software, especially with the URL option. Uploading forms to patient charts is also a breeze.
Cons
Sometimes there are functionality issues that seem to pop up out of the blue and we then have to troubleshoot with our account manager. I also don't love how it integrates with Elation because it allows for duplicate accounts. In my opinion, it should link to one account in Elation and not give the option to send elsewhere to eliminate any confusion.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Angie
Health, Wellness and Fitness, 11-50 employees
More than a year
September 2023