Total 169 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

28%

3

Stars

5%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

AA
Amjid A.

Mid-Market, 500+ employees

5.0

Workflow simplifies company processes

Pros

this tool includes nearly everything a company could want and I'm especially fond of the Workflow feature because it removes paper and keeps processes smooth within the platform.

Cons

I had to struggle with vendor support because most providers seemed to have little or only basic familiarity with the tool and I ended up having to walk them through things since even grasping the basic business logic was difficult for them. There also aren't many developers who are fluent in the required programming languages and the ones who are technically strong often lack great understanding of business processes.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Small-Business, 11-50 employees

3.0

Basic IT system with limitations

Pros

Overall the interface feels convenient and easy for me to use and as an administrator I can manage permissions, control data access and scale it easily without extensive training.

Cons

it's more of a basic, 'vanilla' style IT system geared toward smaller businesses. I've noticed some limitations especially around accounting and reporting features. Occasionally we've also run into issues with data accuracy which has caused problems for our team.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

D
Doreen

Environmental Services, 101-500 employees

More than a year

5.0

User-friendly software for project tracking

Pros

This software is easy to use and includes customizable features that make tracking projects and managing sales much easier. It also has ERP capabilities, among other useful functions, which adds to its versatility.

Cons

We are very happy with the software so far because it is fulfilling its role for our business.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

AD
Anthony D.

Small-Business, 11-50 employees

5.0

Essential tool for complex manufacturing

Pros

For complex manufacturing workflows, I find this tool extremely useful since it handles prerequisites, subitems and flexible component pricing in a way that suits my needs.

Cons

Setting up and customizing it has been the hardest part for me, once that's done, using the software runs very smoothly. I wish it offered ready-made templates or configurations aligned with common business structures so I wouldn't have to build everything from scratch.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

M
Marco

Retail, 11-50 employees

More than a year

5.0

Customizable and Free

Pros

ERPNext is a highly professional ERP system that combines several essential tools for managing a company's accounting needs. It offers numerous modules and integrations, catering to various businesses from small to large scale. One of its biggest advantages is its open-source nature, meaning it is free to use and can be hosted on your own server or in the cloud at no cost. Once you understand its interface, it is highly customizable, and if you face any issues, the community forum provides helpful solutions.

Cons

It has its advantages, but it also has a few downsides. The main issue is that you need to have strong knowledge of Linux to install it on a server. Although they offer hosting plans, the integration with e-commerce platforms has some problems, requiring adjustments and code modifications to work well in South America.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mechanical or Industrial Engineering, 11-50 employees

More than a year

5.0

One of the best!

Pros

This system is flexible, can easily grow with my needs, is strong, budget-friendly and provides many choices for customization.

Cons

The HR and Payroll features need some flexibility and further development.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MI
Maria I.

Mid-Market, 500+ employees

4.0

Open source customization advantage

Pros

What stands out to me is that Frappes it Next is open source, allowing me to customize it freely while easily managing database backups and migrations.

Cons

We deployed it on-premises but it suddenly stopped with 404 errors and there wasn't a clear fix, we ended up having to restart the server to get it working again.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

H
Harsha

Real Estate, 11-50 employees

Less than 6 months

4.0

Adaptable software

Pros

It is particularly beneficial for my real estate business because it helps me manage property portfolios, track rental income, handle maintenance requests for properties, and monitor occupancy rates. Also, it enables me to manage relationships with contractors, suppliers and service providers.

Cons

The number of integrations available may be fewer than what I see in some other ERP solutions. Also, making important customizations might require technical skills on my part.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

10

K
Klaus

Retail, 1-10 employees

Free Trial

1.0

Problematic installation

Pros

So far I haven't found anything I like because the installation process has been a complete disaster for me.

Cons

The installation is a complete disaster and prevents me from giving a more detailed assessment

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

C
Cyrus

Commercial Real Estate, 51-100 employees

More than a year

4.0

ERPNext as a game-changer for key tasks

Pros

The software's user-friendly interface, engaging design, and thorough documentation make it a highly valuable tool for me.

Cons

I need an external server and using a paid interface for an online server can make it a little harder for me to work with.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

KAB
Kwabena A. B.

Mid-Market, 500+ employees

5.0

strong HRM performance

Pros

I'm using the human resources module at our institution and I find it performs exceptionally well with all the features I expect from a modern HRM system.

Cons

Even though we've rolled this tool out across our institution, I haven't explored every module it provides yet so I don't have any strong criticisms to offer about the software as a whole. Until we use more components, it's hard to point out dislikes or limitations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Sayed

Real Estate, 51-100 employees

More than a year

4.0

Python-Based ERP

Pros

What worked best for us was that the application is based on Python, which really saves us a lot of time and effort. It offers many options like accounting, asset management, CRM, HRM, payroll, project management, purchasing, sales management, warehouse management, and even a website feature. All these options allow us to divide our work efficiently, making our tasks and processes much simpler.

Cons

The only downside is that it is based on Python, which may not work well for other companies. Also, the customer support is not very good, and the server frequently crashes.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

5

Functionality

8

F
Furb

Apparel & Fashion, 11-50 employees

More than a year

4.0

Automated resource management excellence

Pros

In daily operations I'm finding it excellent for managing resources, coordinating activities and planning thanks to the level of automation it provides me.

Cons

haven't come across any disadvantages as the software saves our team a considerable amount of time.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

10

F
Furby

Apparel & Fashion, 1-10 employees

More than a year

4.0

WHY ERPNext? Because its the best!

Pros

ERPNext is very useful for managing organizational resources and planning activities, as it automates these processes effectively. This really streamlines our workflow.

Cons

So far, the software has no disadvantages, as it saves us a lot of time.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

9

Functionality

10

J
Jerson

Industrial Automation, 11-50 employees

More than a year

4.0

Accurate accounting made simple

Pros

What I appreciate most is the accuracy in recording transactions, it helps me and my team simplify bookkeeping and overall accounting tasks.

Cons

So far I can't say anything against this software because it has worked very well for us since installation, only one thing bothers me, when we have a question and reach out, the response time tends to lag a bit and that is something they should fix.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

F
Frederic

Food & Beverages, 1-10 employees

More than a year

5.0

Best ERP out there

Pros

This system is offered at a reasonable price, which makes it accessible for me. It is also highly customizable, allowing me to tailor it to my specific needs. Plus, I find that it is not too difficult to learn, making it user-friendly for someone like me who is new to it.

Cons

I believe that there could be improvements in the manufacturing and analytics areas.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F
Farid

Information Technology and Services, 101-500 employees

More than a year

4.0

A visually appealing app for managing business

Pros

It is highly flexible and customizable, and I appreciate the user-friendly administration options they offer. Once I become familiar with it, I find that deployment is also very easy.

Cons

As the database grows and multiple users request information at the same time, I notice that performance can decrease, which makes generating reports very slow. It struggles to meet the demands I experience in larger companies.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

6

Functionality

10

A
Anil

Information Technology & Services, 500+ employees

More than a year

5.0

Fully customizable IT solution

Pros

Personally, I'm really impressed with this IT software and I find it very good and fully customizable for my requirements.

Cons

I don't have anything to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G
Graeme

Electrical/Electronic Manufacturing, 11-50 employees

More than a year

5.0

Enjoyable web-based workflow experience

Pros

Using the web interface has been very enjoyable for me, I can instantly see document statuses, move workflows forward and rely on automatic data population across fields.

Cons

Getting the system up and running felt like a pretty steep learning curve for me, there was a lot to do to create and import all the details for the component parts we use and to build our Bills of Materials. That said once everything is set up properly it becomes genuinely easy to work with. One area I still struggle with is using the system to calculate how much of a product can be produced and by which date, as that process isn't feasible and could really use clearer handling. To my mind this is something the developers or the documentation team should look at. The platform's flexibility is a double-edged sword, having multiple ways to achieve the same result sounds great but in practice those different approaches can slightly change behavior elsewhere in the system. Because of that, there should be clear 'recommended' and 'standard' ways of doing common tasks documented for users.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

6

R
Rodrigo

Automotive, 101-500 employees

More than a year

4.0

easy system integration

Pros

From a technical standpoint, I found it easy to integrate with other systems or build new modules, even adding an IoT stack without difficulty.

Cons

Because each new version effectively forces a major release, you'll end up needing to reimplement parts of your setup from scratch. I've experienced this having a significant effect on my own repository since database changes can't be migrated directly into the newer releases. Typically the upgrade rewrites the entire database schema which means I had to create a large number of custom migration scripts to move our business data forward. Also, the migration steps the tool recommends rarely run smoothly in practice, adding more friction to the process.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

6