Total 169 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

28%

3

Stars

5%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

AS

Akhil Suhas

Food & Beverages, 101-500 employees

More than a year

5.0
September 2022

Thorough documentation, polished interface

Pros

As it's open source, we found the website's documentation incredibly thorough which let us set things up and fix issues on our own without waiting for support. The interface felt polished and convenient and we were impressed by how quickly we could move around the system.

Cons

There are already many integrations available but we still require additional connectors for our shipping and logistics partners to align operations. I do appreciate that the Frappe Cloud Marketplace exists as a helpful platform and initiative.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

D

Devang

Education Management, 101-500 employees

More than a year

5.0
September 2022

day-one ready with great visuals and support

Pros

Right away we were able to use the software on day one and the way it visualizes data is genuinely attractive. The documentation is thorough and whenever we've needed help, consultants have been consistently available to support us.

Cons

I can hardly find anything wrong, the only tweak I'd suggest is adding more ready-made, out-of-the-box reports to save time setting them up myself.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A

Abdulla

Computer Software, 1-10 employees

More than a year

5.0
September 2022

Complete business cycle management

Pros

Honestly I've found the platform easy to use, highly customizable and it acts as a single software that lets me manage the complete business cycle.

Cons

Overall I don't see many downsides to the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MS

Murtaza Saifuddin

IT, 11-50 employees

Less than a year

5.0
September 2022

All the functionalities in one application

Pros

One of the most significant advantages of this ERP system is its impressive ability to be tailored and customized to meet the specific needs of each organization.

Cons

The documentation could be improved for better optimization and I see that the frappe team, along with active contributors, is continuously working on it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

7

Functionality

10

H

Hisham

IT, 1-10 employees

More than a year

5.0
September 2022

Easy to Use and effective

Pros

This software is extremely easy to use, simple to customize, and integrates smoothly with other systems. Also, it supports a wide range of business processes effectively.

Cons

I have not faced any difficulties or problems with this software for the past ten years while using different versions in various businesses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Aninda

IT, 500+ employees

More than a year

5.0
September 2022

Awesome ERP experience so far!

Pros

This ERP system has everything I need to run my business, and its features are easy to use. It is also very user-friendly, which allows me to become familiar with it quickly in a short amount of time.

Cons

I think the Inventory Management system needs to be more scalable and should be able to handle millions of stock transactions easily. I believe this is a major area where the company should focus its efforts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

R

Renil

Real Estate, 51-100 employees

More than a year

5.0
September 2022

The real open-sourced ERP

Pros

What we love most about ERPNext is its stability as a solid ERP solution. All its modules are readily available and work effectively without needing any customization.

Cons

It does not have a recommended solution for POS hardware which we'd appreciate if added.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

G

Govind

IT, 1-10 employees

More than a year

5.0
September 2022

Best ERP :)

Pros

I find it practical and that it meets the needs of businesses across different fields, offering me a well-designed user interface and development options.

Cons

I do not have any cons to mention here that would lead me to say I dislike this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

IT, 1-10 employees

More than a year

4.0
September 2022

The world's easiest ERP to use

Pros

It is the only ERP I have used that can be deployed easily, with training for users completed in just a few days.

Cons

It lacks strong international support; for example, it does not comply with any Latin American regulations.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

3

Functionality

9

E

Ebenezer

IT, 1-10 employees

More than a year

4.0
September 2022

The ideal ERP system for new users

Pros

ERPNext provides me with numerous options for customizing and expanding the software to meet my specific needs. This flexibility allows my business to adjust features or add new ones as I grow and evolve.

Cons

I have noticed that the freedom to customize the software as I wish is becoming more limited in version 13 and later versions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

7

M

Mathew

IT, 1-10 employees

More than a year

5.0
September 2022

Unlimited choices for personalized success

Pros

I believe the success of ERPNext largely stems from how easy it is to use, its flexibility, and the a lot of options it provides. These features allow me to use the system with minimal difficulty and adapt it to my specific needs.

Cons

We would really like to see features that are specifically designed for the construction industry.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M

Mahesh

Sales Force Automation, 51-100 employees

More than a year

5.0
September 2022

Most flexible software

Pros

ERPNext acts as a comprehensive suite that addresses most data structure issues right from the beginning, especially when all modules are implemented at the same time. Plus, the customization options are almost limitless, allowing even non-IT professionals like me to manage some basic adjustments based on business needs. I find that document flow and control are also easy to learn and use, offering the necessary flexibility for each function and making implementation smoother.

Cons

Other than the fact that stock and account ledgers do not provide monthly, quarterly, or yearly reports and do not let me compare with previous periods, I do not have anything negative to say about ERPNext.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Engineering, 500+ employees

More than a year

4.0
September 2022

Best choice for open source software alternatives

Pros

The software is highly adaptable and can be customized according to the specific needs of an organization.

Cons

The navigation between screens should be improved so that users can easily return to the main screen while moving to other screens.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

0

B

Balaji

IT, N/A employees

More than a year

5.0
September 2022

Impressive UI and consistent updates

Pros

It is simple to install and functions well right from the start. It provides options for both no-code and full-code (Python) customization, along with UI and dashboard customization. Its default settings and data models effectively cover most common use cases.

Cons

Keeping up with software updates requires me to have detailed knowledge and engage in careful planning. I find that rapid obsolescence is a significant issue if I do not stay current with updates, especially for production systems that handle a large amount of data. I see the potential for third-party data migration tools to assist with software updates. I believe that strengthening the ecosystem to support these third-party offerings would be beneficial. Also, having a versioning system for data models that clearly outlines the changes would greatly aid in data migration between rapidly evolving software versions.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

A

Anthony

IT, 1-10 employees

Less than a year

5.0
September 2022

A good ERP system

Pros

As a truly open-source solution, ERPNext has a fantastic community and I find that the cost of support is quite affordable.

Cons

There is not much to say, really. I had hoped for better support for Singapore accounting, especially regarding CPF and Payroll.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jitesh

Sales Tracking, 11-50 employees

More than a year

3.0
September 2022

Implementation is a challenge

Pros

Once I submit an entry, it cannot be edited or deleted, which helps ensure data integrity.

Cons

I find that implementation is challenging, and there is no proper support available for this in the system.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

2

Functionality

6

W

William

Printing, 1-10 employees

Less than 6 months

5.0
August 2022

great tool, once properly installed!

Pros

this software very great once it's properly installed, I really like it!!

Cons

Getting it installed was a real struggle for me but once it's finally set up it works reliably

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

S

Sonal

Not Specified, 11-50 employees

More than a year

5.0
August 2022

Clean interface with prompt support

Pros

I find the system very easy to use, with a clean interface and forms that are clear and almost self-explanatory. Their support team replies promptly to problems and consistently sees them through to a proper resolution.

Cons

I don't have major complaints overall though I'm disappointed the HR module was split into a separate offering.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A

Asim

Information Technology & Services, 101-500 employees

More than a year

5.0
August 2022

scalable system

Pros

What I like is how simple it is to use, new hires don't need much training and I appreciate that it scales easily.

Cons

The project module could be improved because I want to dynamically allocate and deallocate team members and manage scheduling more effectively.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AS

Ariel Salvador

Computer Software, 11-50 employees

Less than 6 months

5.0
August 2022

Quick deployment with great framework

Pros

I find this tool contains all the key advantages, it can be deployed quickly, it allows connections to multiple other pieces of software and services and the framework itself is excellent and very great.

Cons

Regional versions feel harder to configure than expected and I would prefer if all country-specific services, such as electronic invoicing and banking integrations, were built directly into the system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10