ERPNext Reviews
Total 316 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars27%
3
Stars5%
2
Stars3%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Anonymous
Information Technology & Services, 11-50 employees
More than a year
“simplifies goal achievement
Pros
it's much easier to tackle my challenges and actually hit the right goals with this.
Cons
I feel customization could be more feasible and the user guide needs a proper update to match.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Anonymous
Information Technology & Services, 11-50 employees
More than a year
“simplifies goal achievement
Pros
it's much easier to tackle my challenges and actually hit the right goals with this.
Cons
I feel customization could be more feasible and the user guide needs a proper update to match.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Maria
Computer Software, 11-50 employees
More than a year
“Simple client and invoice management
Pros
I'm not finding it user-friendly, it lacks functionality, seems confined to Customers and Agreements and doesn't support recurring invoices.
Cons
It's simple to navigate, I can quickly add clients and agreements, search invoices and customer records and use it smoothly within projects.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
5
Polite
Computer Software, 1-10 employees
More than a year
“convenient reporting control
Pros
reporting system is fantastic, I can create almost any report I need, it's convenient to use and it really puts me in complete control of the application.
Cons
Software frequently slows down, the offline synchronization takes a long time to complete and I think it still lacks a number of important features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Maria
Computer Software, 11-50 employees
More than a year
“Simple client and invoice management
Pros
I'm not finding it user-friendly, it lacks functionality, seems confined to Customers and Agreements and doesn't support recurring invoices.
Cons
It's simple to navigate, I can quickly add clients and agreements, search invoices and customer records and use it smoothly within projects.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
5
Polite
Computer Software, 1-10 employees
More than a year
“convenient reporting control
Pros
reporting system is fantastic, I can create almost any report I need, it's convenient to use and it really puts me in complete control of the application.
Cons
Software frequently slows down, the offline synchronization takes a long time to complete and I think it still lacks a number of important features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
James
Computer Software, 1-10 employees
More than a year
“Multi-industry, multi-tenant support
Pros
It supports multiple industry types and I can use it across a broad spectrum of companies. It also handles multi-tenant and multi-company setups, meaning a single installation serves several firms and I appreciate that there's a mobile app which makes it convenient to use.
Cons
In my experience installation and troubleshooting need some technical expertise so not just anyone can set it up, it also demands a dedicated environment with root access since shared hosting isn't supported which makes the deployment somewhat costly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
James
Computer Software, 1-10 employees
More than a year
“Multi-industry, multi-tenant support
Pros
It supports multiple industry types and I can use it across a broad spectrum of companies. It also handles multi-tenant and multi-company setups, meaning a single installation serves several firms and I appreciate that there's a mobile app which makes it convenient to use.
Cons
In my experience installation and troubleshooting need some technical expertise so not just anyone can set it up, it also demands a dedicated environment with root access since shared hosting isn't supported which makes the deployment somewhat costly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Azharul
Construction, 11-50 employees
More than a year
“feature-packed tool
Pros
I've been really impressed using this software, it's a joy to work with and packs nearly every feature I could think of for an IT tool.
Cons
I noticed it lacks a conventional dashboard with common charts and it takes some setup and tweaks even for feasible projects, also, the POS functionality could definitely be improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Azharul
Construction, 11-50 employees
More than a year
“feature-packed tool
Pros
I've been really impressed using this software, it's a joy to work with and packs nearly every feature I could think of for an IT tool.
Cons
I noticed it lacks a conventional dashboard with common charts and it takes some setup and tweaks even for feasible projects, also, the POS functionality could definitely be improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Health, Wellness & Fitness, 11-50 employees
Less than 6 months
“End-to-end IT functionality
Pros
We found the product delivers end-to-end functionality, handling everything from basic invoicing to specialized industry verticals and I was genuinely impressed by its breadth, the suite covers Accounting, CRM, Inventory Management, Sales, Purchasing, Projects, Manufacturing, Education, Healthcare, E-Commerce, a website builder and even a mail support solution.
Cons
I found that integrating the system with older legacy platforms requires fairly advanced technical skills and can become quite complicated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Health, Wellness & Fitness, 11-50 employees
Less than 6 months
“End-to-end IT functionality
Pros
We found the product delivers end-to-end functionality, handling everything from basic invoicing to specialized industry verticals and I was genuinely impressed by its breadth, the suite covers Accounting, CRM, Inventory Management, Sales, Purchasing, Projects, Manufacturing, Education, Healthcare, E-Commerce, a website builder and even a mail support solution.
Cons
I found that integrating the system with older legacy platforms requires fairly advanced technical skills and can become quite complicated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Samwel
Computer Software, 1-10 employees
Less than 6 months
“Open-source with broad features
Pros
As a user, I appreciate that this is an open-source IT platform and that it depends on open-source components. In my experience it offers a wide set of features suitable for different organizations like schools, hospitals, sales companies and other similar institutions.
Cons
Getting everything up and running was a significant chore for me. I needed technical familiarity with dependencies such as MariaDB, Frappe, NodeJS and Redis to both install and adapt the system. I also found customization demanding because several modules are tightly interconnected which complicates changes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Samwel
Computer Software, 1-10 employees
Less than 6 months
“Open-source with broad features
Pros
As a user, I appreciate that this is an open-source IT platform and that it depends on open-source components. In my experience it offers a wide set of features suitable for different organizations like schools, hospitals, sales companies and other similar institutions.
Cons
Getting everything up and running was a significant chore for me. I needed technical familiarity with dependencies such as MariaDB, Frappe, NodeJS and Redis to both install and adapt the system. I also found customization demanding because several modules are tightly interconnected which complicates changes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
thomas c.
Small-Business, 11-50 employees
“Cloud-based with local backup
Pros
I think it's a good value and I like that it's one of the rare cloud-based IT platforms that lets me keep a local backup of my database. I've found their customer support responsive and the system is feasible to set up and use. It offers flexible deployment choices and provides a great framework for tailoring and customization.
Cons
From my testing I found the platform, as delivered, to be quite limited, several features that had been promoted were either missing or didn't work the way they were claimed to which was frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Helen S.
Mid-Market, 500+ employees
“Free, highly customizable platform
Pros
As a user, I really appreciate that this is free and open-source and offers a high level of customization. The community around it is very active and the interface feels welcoming and simple to navigate. Even someone new to programming like me can use it without any trouble!
Cons
Future releases could expand the available tools and I'd appreciate broader functionality, a few minor bugs exist though I trust the active community will resolve them quickly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
thomas c.
Small-Business, 11-50 employees
“Cloud-based with local backup
Pros
I think it's a good value and I like that it's one of the rare cloud-based IT platforms that lets me keep a local backup of my database. I've found their customer support responsive and the system is feasible to set up and use. It offers flexible deployment choices and provides a great framework for tailoring and customization.
Cons
From my testing I found the platform, as delivered, to be quite limited, several features that had been promoted were either missing or didn't work the way they were claimed to which was frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Helen S.
Mid-Market, 500+ employees
“Free, highly customizable platform
Pros
As a user, I really appreciate that this is free and open-source and offers a high level of customization. The community around it is very active and the interface feels welcoming and simple to navigate. Even someone new to programming like me can use it without any trouble!
Cons
Future releases could expand the available tools and I'd appreciate broader functionality, a few minor bugs exist though I trust the active community will resolve them quickly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Garima S.
Enterprise, 500+ employees
“Simple interface with scattered support
Pros
Interface is really feasible and simple to use, with no unnecessary complexity. Because it's open-source, my organization saves money and I also appreciate how much flexibility there is to tailor the system to our exact needs.
Cons
Help and support resources feel scattered and I wish they were congreatated into a clearer system so I can get assistance more easily.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Garima S.
Enterprise, 500+ employees
“Simple interface with scattered support
Pros
Interface is really feasible and simple to use, with no unnecessary complexity. Because it's open-source, my organization saves money and I also appreciate how much flexibility there is to tailor the system to our exact needs.
Cons
Help and support resources feel scattered and I wish they were congreatated into a clearer system so I can get assistance more easily.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7