Total 316 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

5%

2

Stars

3%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Information Technology & Services, 11-50 employees

More than a year

4.0
November 2018

simplifies goal achievement

Pros

it's much easier to tackle my challenges and actually hit the right goals with this.

Cons

I feel customization could be more feasible and the user guide needs a proper update to match.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

A

Anonymous

Information Technology & Services, 11-50 employees

More than a year

4.0
November 2018

simplifies goal achievement

Pros

it's much easier to tackle my challenges and actually hit the right goals with this.

Cons

I feel customization could be more feasible and the user guide needs a proper update to match.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

M

Maria

Computer Software, 11-50 employees

More than a year

3.0
November 2018

Simple client and invoice management

Pros

I'm not finding it user-friendly, it lacks functionality, seems confined to Customers and Agreements and doesn't support recurring invoices.

Cons

It's simple to navigate, I can quickly add clients and agreements, search invoices and customer records and use it smoothly within projects.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

9

Functionality

5

P

Polite

Computer Software, 1-10 employees

More than a year

4.0
November 2018

convenient reporting control

Pros

reporting system is fantastic, I can create almost any report I need, it's convenient to use and it really puts me in complete control of the application.

Cons

Software frequently slows down, the offline synchronization takes a long time to complete and I think it still lacks a number of important features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

M

Maria

Computer Software, 11-50 employees

More than a year

3.0
November 2018

Simple client and invoice management

Pros

I'm not finding it user-friendly, it lacks functionality, seems confined to Customers and Agreements and doesn't support recurring invoices.

Cons

It's simple to navigate, I can quickly add clients and agreements, search invoices and customer records and use it smoothly within projects.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

9

Functionality

5

P

Polite

Computer Software, 1-10 employees

More than a year

4.0
November 2018

convenient reporting control

Pros

reporting system is fantastic, I can create almost any report I need, it's convenient to use and it really puts me in complete control of the application.

Cons

Software frequently slows down, the offline synchronization takes a long time to complete and I think it still lacks a number of important features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

J

James

Computer Software, 1-10 employees

More than a year

5.0
October 2018

Multi-industry, multi-tenant support

Pros

It supports multiple industry types and I can use it across a broad spectrum of companies. It also handles multi-tenant and multi-company setups, meaning a single installation serves several firms and I appreciate that there's a mobile app which makes it convenient to use.

Cons

In my experience installation and troubleshooting need some technical expertise so not just anyone can set it up, it also demands a dedicated environment with root access since shared hosting isn't supported which makes the deployment somewhat costly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J

James

Computer Software, 1-10 employees

More than a year

5.0
October 2018

Multi-industry, multi-tenant support

Pros

It supports multiple industry types and I can use it across a broad spectrum of companies. It also handles multi-tenant and multi-company setups, meaning a single installation serves several firms and I appreciate that there's a mobile app which makes it convenient to use.

Cons

In my experience installation and troubleshooting need some technical expertise so not just anyone can set it up, it also demands a dedicated environment with root access since shared hosting isn't supported which makes the deployment somewhat costly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A

Azharul

Construction, 11-50 employees

More than a year

5.0
October 2018

feature-packed tool

Pros

I've been really impressed using this software, it's a joy to work with and packs nearly every feature I could think of for an IT tool.

Cons

I noticed it lacks a conventional dashboard with common charts and it takes some setup and tweaks even for feasible projects, also, the POS functionality could definitely be improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Azharul

Construction, 11-50 employees

More than a year

5.0
October 2018

feature-packed tool

Pros

I've been really impressed using this software, it's a joy to work with and packs nearly every feature I could think of for an IT tool.

Cons

I noticed it lacks a conventional dashboard with common charts and it takes some setup and tweaks even for feasible projects, also, the POS functionality could definitely be improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Health, Wellness & Fitness, 11-50 employees

Less than 6 months

5.0
October 2018

End-to-end IT functionality

Pros

We found the product delivers end-to-end functionality, handling everything from basic invoicing to specialized industry verticals and I was genuinely impressed by its breadth, the suite covers Accounting, CRM, Inventory Management, Sales, Purchasing, Projects, Manufacturing, Education, Healthcare, E-Commerce, a website builder and even a mail support solution.

Cons

I found that integrating the system with older legacy platforms requires fairly advanced technical skills and can become quite complicated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

A

Anonymous

Health, Wellness & Fitness, 11-50 employees

Less than 6 months

5.0
October 2018

End-to-end IT functionality

Pros

We found the product delivers end-to-end functionality, handling everything from basic invoicing to specialized industry verticals and I was genuinely impressed by its breadth, the suite covers Accounting, CRM, Inventory Management, Sales, Purchasing, Projects, Manufacturing, Education, Healthcare, E-Commerce, a website builder and even a mail support solution.

Cons

I found that integrating the system with older legacy platforms requires fairly advanced technical skills and can become quite complicated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

S

Samwel

Computer Software, 1-10 employees

Less than 6 months

5.0
October 2018

Open-source with broad features

Pros

As a user, I appreciate that this is an open-source IT platform and that it depends on open-source components. In my experience it offers a wide set of features suitable for different organizations like schools, hospitals, sales companies and other similar institutions.

Cons

Getting everything up and running was a significant chore for me. I needed technical familiarity with dependencies such as MariaDB, Frappe, NodeJS and Redis to both install and adapt the system. I also found customization demanding because several modules are tightly interconnected which complicates changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S

Samwel

Computer Software, 1-10 employees

Less than 6 months

5.0
October 2018

Open-source with broad features

Pros

As a user, I appreciate that this is an open-source IT platform and that it depends on open-source components. In my experience it offers a wide set of features suitable for different organizations like schools, hospitals, sales companies and other similar institutions.

Cons

Getting everything up and running was a significant chore for me. I needed technical familiarity with dependencies such as MariaDB, Frappe, NodeJS and Redis to both install and adapt the system. I also found customization demanding because several modules are tightly interconnected which complicates changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TC

thomas c.

Small-Business, 11-50 employees

5.0
September 2018

Cloud-based with local backup

Pros

I think it's a good value and I like that it's one of the rare cloud-based IT platforms that lets me keep a local backup of my database. I've found their customer support responsive and the system is feasible to set up and use. It offers flexible deployment choices and provides a great framework for tailoring and customization.

Cons

From my testing I found the platform, as delivered, to be quite limited, several features that had been promoted were either missing or didn't work the way they were claimed to which was frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

HS

Helen S.

Mid-Market, 500+ employees

4.0
September 2018

Free, highly customizable platform

Pros

As a user, I really appreciate that this is free and open-source and offers a high level of customization. The community around it is very active and the interface feels welcoming and simple to navigate. Even someone new to programming like me can use it without any trouble!

Cons

Future releases could expand the available tools and I'd appreciate broader functionality, a few minor bugs exist though I trust the active community will resolve them quickly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

TC

thomas c.

Small-Business, 11-50 employees

5.0
September 2018

Cloud-based with local backup

Pros

I think it's a good value and I like that it's one of the rare cloud-based IT platforms that lets me keep a local backup of my database. I've found their customer support responsive and the system is feasible to set up and use. It offers flexible deployment choices and provides a great framework for tailoring and customization.

Cons

From my testing I found the platform, as delivered, to be quite limited, several features that had been promoted were either missing or didn't work the way they were claimed to which was frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

HS

Helen S.

Mid-Market, 500+ employees

4.0
September 2018

Free, highly customizable platform

Pros

As a user, I really appreciate that this is free and open-source and offers a high level of customization. The community around it is very active and the interface feels welcoming and simple to navigate. Even someone new to programming like me can use it without any trouble!

Cons

Future releases could expand the available tools and I'd appreciate broader functionality, a few minor bugs exist though I trust the active community will resolve them quickly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

GS

Garima S.

Enterprise, 500+ employees

4.0
September 2018

Simple interface with scattered support

Pros

Interface is really feasible and simple to use, with no unnecessary complexity. Because it's open-source, my organization saves money and I also appreciate how much flexibility there is to tailor the system to our exact needs.

Cons

Help and support resources feel scattered and I wish they were congreatated into a clearer system so I can get assistance more easily.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

GS

Garima S.

Enterprise, 500+ employees

4.0
September 2018

Simple interface with scattered support

Pros

Interface is really feasible and simple to use, with no unnecessary complexity. Because it's open-source, my organization saves money and I also appreciate how much flexibility there is to tailor the system to our exact needs.

Cons

Help and support resources feel scattered and I wish they were congreatated into a clearer system so I can get assistance more easily.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7