ERPNext Reviews
Total 316 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars27%
3
Stars5%
2
Stars3%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Garry A M.
Enterprise, 500+ employees
“Open source and flexible but occasional bugs
Pros
I'm really impressed that it's open source and has strong GitHub and community backing. Building neat, clean, user-friendly screens is feasible and there's a lot of flexibility for creating organization-specific UIs. Performance is also a major plus.
Cons
Random bugs still appear from time to time which I find frustrating and believe should be addressed to improve reliability.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Garry A M.
Enterprise, 500+ employees
“Open source and flexible but occasional bugs
Pros
I'm really impressed that it's open source and has strong GitHub and community backing. Building neat, clean, user-friendly screens is feasible and there's a lot of flexibility for creating organization-specific UIs. Performance is also a major plus.
Cons
Random bugs still appear from time to time which I find frustrating and believe should be addressed to improve reliability.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Sunil C.
Enterprise, 500+ employees
“Improving documentation with bugs
Pros
the standout of this tool is that it's very affordable and offers a lot of customization options so I can tailor the software to my needs and the interfaces look clean and are easy to use.
Cons
Documentation could be stronger overall and although I notice some bugs and gaps, I see the team steadily improving the product.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6
Sunil C.
Enterprise, 500+ employees
“Improving documentation with bugs
Pros
the standout of this tool is that it's very affordable and offers a lot of customization options so I can tailor the software to my needs and the interfaces look clean and are easy to use.
Cons
Documentation could be stronger overall and although I notice some bugs and gaps, I see the team steadily improving the product.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6
Daniel S.
Small-Business, 11-50 employees
“Modular architecture with features
Pros
For me the standout aspect of this software is its modular architecture and I really appreciate the breadth of features it offers. It includes accounting modules, sales, purchasing and other tools, making it well-suited to service companies especially those just getting started in the market. I also value that the program is open-source and completely free to use.
Cons
Many bugs still need fixing and I feel several modules remain overly basic compared with the rest of the system.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Daniel S.
Small-Business, 11-50 employees
“Modular architecture with features
Pros
For me the standout aspect of this software is its modular architecture and I really appreciate the breadth of features it offers. It includes accounting modules, sales, purchasing and other tools, making it well-suited to service companies especially those just getting started in the market. I also value that the program is open-source and completely free to use.
Cons
Many bugs still need fixing and I feel several modules remain overly basic compared with the rest of the system.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Massimiliano
Logistics & Supply Chain, 11-50 employees
More than a year
“Web-based stable open source
Pros
As a user, I value that it's open source, nowadays that's essential in IT. Being web-based means anyone can access it from anywhere which I really like. Even though it's relatively new, I've found it quite stable. There's also a large community, I check GitHub for activity.
Cons
Frequent release cycles sometimes feel too fast and I find the constant updates challenging when deep customizations are involved.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Massimiliano
Logistics & Supply Chain, 11-50 employees
More than a year
“Web-based stable open source
Pros
As a user, I value that it's open source, nowadays that's essential in IT. Being web-based means anyone can access it from anywhere which I really like. Even though it's relatively new, I've found it quite stable. There's also a large community, I check GitHub for activity.
Cons
Frequent release cycles sometimes feel too fast and I find the constant updates challenging when deep customizations are involved.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
Less than 6 months
“Out-of-the-box customizable IT
Pros
Okay so... I was able to use it straight away, it works out of the box. It includes pretty much everything I expect from an IT system, CRM, HR, item/inventory and manufacturing features. I can customize workflows without touching any code, build my own applications and integrate things easily into our IT. There's also a very strong, active community.
Cons
Handling taxation rules and congreatating accounts for larger companies can be tricky and I think clearer documentation with real-world implementation examples would help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than 6 months
“Out-of-the-box customizable IT
Pros
Okay so... I was able to use it straight away, it works out of the box. It includes pretty much everything I expect from an IT system, CRM, HR, item/inventory and manufacturing features. I can customize workflows without touching any code, build my own applications and integrate things easily into our IT. There's also a very strong, active community.
Cons
Handling taxation rules and congreatating accounts for larger companies can be tricky and I think clearer documentation with real-world implementation examples would help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid-Market, 500+ employees
“Needs better POS documentation
Pros
Great tool.. I can ask for new features that suit my specific requirements or needs.
Cons
POS functionality needs improvement and I also find the documentation somewhat lacking.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6
Anonymous
Mid-Market, 500+ employees
“Needs better POS documentation
Pros
Great tool.. I can ask for new features that suit my specific requirements or needs.
Cons
POS functionality needs improvement and I also find the documentation somewhat lacking.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6
Albertus
Information Technology & Services, 101-500 employees
More than a year
“Clear module layout, easy use
Pros
The tool's modules are laid out really clearly and once you know where things are it becomes easy to use, overall I'm genuinely impressed and I really love the software.
Cons
Certain features are still missing though I notice updates gradually filling those gaps over time.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Albertus
Information Technology & Services, 101-500 employees
More than a year
“Clear module layout, easy use
Pros
The tool's modules are laid out really clearly and once you know where things are it becomes easy to use, overall I'm genuinely impressed and I really love the software.
Cons
Certain features are still missing though I notice updates gradually filling those gaps over time.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Pradeep
Not Specified, 11-50 employees
More than a year
“Extremely flexible engine
Pros
An extremely flexible engine, that's my takeaway. You can map out virtually any business process without writing a single line of code. My team, who implemented this and have no programming experience whatsoever, handled the entire rollout purely through customizations. I find their Doctype approach particularly powerful and adaptable. The documentation is thorough, with plenty of videos and webinar recordings available (many on YouTube). The product also shows a very strong accounting pedigree. It supports as many user roles as you need and I think it fits both startups and large enterprises.
Cons
Native bank integrations are absent and I would like to see the CRM upgraded to compete with tools like Zoho, even though its data management is already strong.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Pradeep
Not Specified, 11-50 employees
More than a year
“Extremely flexible engine
Pros
An extremely flexible engine, that's my takeaway. You can map out virtually any business process without writing a single line of code. My team, who implemented this and have no programming experience whatsoever, handled the entire rollout purely through customizations. I find their Doctype approach particularly powerful and adaptable. The documentation is thorough, with plenty of videos and webinar recordings available (many on YouTube). The product also shows a very strong accounting pedigree. It supports as many user roles as you need and I think it fits both startups and large enterprises.
Cons
Native bank integrations are absent and I would like to see the CRM upgraded to compete with tools like Zoho, even though its data management is already strong.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Computer Software, N/A employees
Less than 6 months
“Feature-packed modern ui
Pros
it packs a lot of features into a single product and I really like the clean, modern UI and UX, moving between screens and creating records is feasible and quick.
Cons
Getting up to speed took significant time because the learning curve is steep and I feel the platform might have been easier to manage if its features were separated into multiple apps, I also notice the absence of a dedicated mobile application.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
7
Functionality
10
Anonymous
Computer Software, N/A employees
Less than 6 months
“Feature-packed modern ui
Pros
it packs a lot of features into a single product and I really like the clean, modern UI and UX, moving between screens and creating records is feasible and quick.
Cons
Getting up to speed took significant time because the learning curve is steep and I feel the platform might have been easier to manage if its features were separated into multiple apps, I also notice the absence of a dedicated mobile application.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
7
Functionality
10
Revant
Construction, 1-10 employees
More than a year
“Free open-source with community
Pros
I'm really pleased that it's free and open-source and supported by a foundation and an active community. The web UI is simple to use and development is ongoing with regular, fast releases that follow semantic versioning. It's highly extensible, can connect with microservices and works as an OAuth 2.0 authorization and resource server which makes hooking devices, apps and gadgets up to my Frappe or this tool's server feasible.
Cons
Proprietary dependencies can't be included in the core product and I realize this may limit adoption for companies that require closed-source components.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Revant
Construction, 1-10 employees
More than a year
“Free open-source with community
Pros
I'm really pleased that it's free and open-source and supported by a foundation and an active community. The web UI is simple to use and development is ongoing with regular, fast releases that follow semantic versioning. It's highly extensible, can connect with microservices and works as an OAuth 2.0 authorization and resource server which makes hooking devices, apps and gadgets up to my Frappe or this tool's server feasible.
Cons
Proprietary dependencies can't be included in the core product and I realize this may limit adoption for companies that require closed-source components.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10