ERPNext Reviews
Total 316 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars27%
3
Stars5%
2
Stars3%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Ajay K.
Small-Business, 11-50 employees
“Tailored open source solution
Pros
Because it's open-source I can tailor the software to fit our specific requirements easily.
Cons
Some functionalities I expected simply aren't available which I find a bit disappointing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ajay K.
Small-Business, 11-50 employees
“Tailored open source solution
Pros
Because it's open-source I can tailor the software to fit our specific requirements easily.
Cons
Some functionalities I expected simply aren't available which I find a bit disappointing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ameer B.
Small-Business, 11-50 employees
“Basic, easy, secure tool
Pros
Honestly I've found this tool to be basic, feasible and transparent while still feeling secure. According to the Frontrunner 2021 user review, it's currently ranked at the world's third spot, up from fifth place in 2020. The package is essentially plug-and-play for Manufacturing, Distribution, Retail, Services, Education, Healthcare, Hospitality, Agriculture and Non-profit Associations.
Cons
The interface design doesn't appeal to me and I find it difficult to customize the UI without developer support.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Ameer B.
Small-Business, 11-50 employees
“Basic, easy, secure tool
Pros
Honestly I've found this tool to be basic, feasible and transparent while still feeling secure. According to the Frontrunner 2021 user review, it's currently ranked at the world's third spot, up from fifth place in 2020. The package is essentially plug-and-play for Manufacturing, Distribution, Retail, Services, Education, Healthcare, Hospitality, Agriculture and Non-profit Associations.
Cons
The interface design doesn't appeal to me and I find it difficult to customize the UI without developer support.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Tyag
Nonprofit Organization Management, 101-500 employees
More than a year
“Steep learning curve for cloud setup
Pros
it offers a comprehensive feature set that supports small businesses as they grow and I see plenty of room to add new capabilities over time.
Cons
Getting everything configured on my own cloud involved a pretty steep learning curve. They do offer hosted cloud services for an extra fee if you prefer not to manage it yourself but we opted to run it on our own infrastructure. For complex configurations, I've found it's usually more effective to have a third-party handle the setup and management.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Tyag
Nonprofit Organization Management, 101-500 employees
More than a year
“Steep learning curve for cloud setup
Pros
it offers a comprehensive feature set that supports small businesses as they grow and I see plenty of room to add new capabilities over time.
Cons
Getting everything configured on my own cloud involved a pretty steep learning curve. They do offer hosted cloud services for an extra fee if you prefer not to manage it yourself but we opted to run it on our own infrastructure. For complex configurations, I've found it's usually more effective to have a third-party handle the setup and management.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Faisal
Not Specified, 500+ employees
Less than 6 months
“Useful feature set
Pros
What stands out to me is the wide array of genuinely useful features and I actually like having many options available because even a few of them can be extremely helpful, with analysis reports giving me the insights I need.
Cons
Sometimes they seem to make things more complicated than necessary, layering on extra steps and processes that slow me down. I feel the workflow could be aligned because the added complexity often feels redundant and frustrating.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Faisal
Not Specified, 500+ employees
Less than 6 months
“Useful feature set
Pros
What stands out to me is the wide array of genuinely useful features and I actually like having many options available because even a few of them can be extremely helpful, with analysis reports giving me the insights I need.
Cons
Sometimes they seem to make things more complicated than necessary, layering on extra steps and processes that slow me down. I feel the workflow could be aligned because the added complexity often feels redundant and frustrating.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Danish Azmat
Consumer Goods, 101-500 employees
Free Trial
“Customizable and affordable tool
Pros
In my view, the customization options are outstanding and I find it easy to work with while appreciating that it's affordable and doesn't require heavy infrastructure to run.
Cons
Because the product is so highly customizable and has to be tailored to specific business needs, I find the process of building it can be a fairly demanding and challenging undertaking on its own.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Danish Azmat
Consumer Goods, 101-500 employees
Free Trial
“Customizable and affordable tool
Pros
In my view, the customization options are outstanding and I find it easy to work with while appreciating that it's affordable and doesn't require heavy infrastructure to run.
Cons
Because the product is so highly customizable and has to be tailored to specific business needs, I find the process of building it can be a fairly demanding and challenging undertaking on its own.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Lokesh K.
Enterprise, 500+ employees
“Easy to understand reports
Pros
Based on my usage, it's easy to understand and I get useful analysis reports that help me make better decisions.
Cons
I sometimes find that workflow requires too many steps, cutting down a few would make it more comfortable and time saving.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Lokesh K.
Enterprise, 500+ employees
“Easy to understand reports
Pros
Based on my usage, it's easy to understand and I get useful analysis reports that help me make better decisions.
Cons
I sometimes find that workflow requires too many steps, cutting down a few would make it more comfortable and time saving.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Walstan B.
Small-Business, 11-50 employees
“Top open source solution
Pros
Having been part of the community for a long time, I genuinely feel this is one of the best open-source IT solutions available and I value the clean interface, customization flexibility, strong community, reliable APIs, mobile support and improving documentation.
Cons
While the IT world often struggles with user experience, I don't see that as an impossible issue here but it is noticeable. The tool's documentation isn't organized around specific tasks or real-world use cases and can read quite technical at times which has frustrated me. Out of the box the platform can feel limited and during my testing some advertised features either weren't present or didn't work as claimed. On top of that, I'm worried about the limited number of service providers available.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Walstan B.
Small-Business, 11-50 employees
“Top open source solution
Pros
Having been part of the community for a long time, I genuinely feel this is one of the best open-source IT solutions available and I value the clean interface, customization flexibility, strong community, reliable APIs, mobile support and improving documentation.
Cons
While the IT world often struggles with user experience, I don't see that as an impossible issue here but it is noticeable. The tool's documentation isn't organized around specific tasks or real-world use cases and can read quite technical at times which has frustrated me. Out of the box the platform can feel limited and during my testing some advertised features either weren't present or didn't work as claimed. On top of that, I'm worried about the limited number of service providers available.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Aquinas C.
Mid-Market, 500+ employees
“Open source, helpful resources
Pros
What draws me in is that it's open source and free to use and I like that I can customize it to my needs while relying on mobile apps and plenty of free tutorial resources which I've found very helpful.
Cons
Android app has some bugs and when self-hosted signups can be problematic, built-in integrations are limited and I'd love a marketplace-style integration hub.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Aquinas C.
Mid-Market, 500+ employees
“Open source, helpful resources
Pros
What draws me in is that it's open source and free to use and I like that I can customize it to my needs while relying on mobile apps and plenty of free tutorial resources which I've found very helpful.
Cons
Android app has some bugs and when self-hosted signups can be problematic, built-in integrations are limited and I'd love a marketplace-style integration hub.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
CA Bharat S.
Small-Business, 11-50 employees
“Strong tool with setup challenges
Pros
In my experience ERPNext is among the strongest open-source options and while I appreciate the free self-hosted version, I did find the setup challenging and the paid plans somewhat expensive for very small businesses.
Cons
the sheer number of features is actually a downside. They end up feeling overwhelming and sometimes confusing to me. The menu layout doesn't help either, because options aren't organized clearly. I would love to see a guided setup wizard that introduces features step-by-step and hides unrelated options until they're needed.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
CA Bharat S.
Small-Business, 11-50 employees
“Strong tool with setup challenges
Pros
In my experience ERPNext is among the strongest open-source options and while I appreciate the free self-hosted version, I did find the setup challenging and the paid plans somewhat expensive for very small businesses.
Cons
the sheer number of features is actually a downside. They end up feeling overwhelming and sometimes confusing to me. The menu layout doesn't help either, because options aren't organized clearly. I would love to see a guided setup wizard that introduces features step-by-step and hides unrelated options until they're needed.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Mohammed
Accounting, 1-10 employees
More than a year
“Simple interface, easy customization
Pros
From what I've seen the interface is user-friendly and I appreciate that it's open source, easy to customize without coding, simple to set up and backed by active development and support.
Cons
The platform doesn't feel like a great fit for very large enterprises and I wouldn't recommend it for big corporate environments, organizations that avoid non-free software may also find it unsuitable and I've noticed trust is still developing since it's relatively new.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Mohammed
Accounting, 1-10 employees
More than a year
“Simple interface, easy customization
Pros
From what I've seen the interface is user-friendly and I appreciate that it's open source, easy to customize without coding, simple to set up and backed by active development and support.
Cons
The platform doesn't feel like a great fit for very large enterprises and I wouldn't recommend it for big corporate environments, organizations that avoid non-free software may also find it unsuitable and I've noticed trust is still developing since it's relatively new.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9