Total 169 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

28%

3

Stars

5%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

T

Tom

Information Technology & Services, 1-10 employees

More than a year

4.0
March 2020

Easy integrations

Pros

When it comes to integrations, I find they are simple and very easy to manage.

Cons

Reports are poor. I think they need to improve reporting especially within the Education module.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

AG

Albert G.

Mid-Market, 500+ employees

3.0
November 2019

Clunky manufacturing and accounting tools

Pros

Overall I see the software as feasible and well suited for small to medium-sized businesses and I appreciate features like email alerts, customizable print layouts and the ability to create my own doctypes when standard forms don't meet my needs.

Cons

For the manufacturing side, I've noticed some features are missing or clunky, the production planning tool in particular isn't user-friendly. The accounting module also lacks an offset feature I need and integrating with dot-matrix printers is a hassle. In our setup we use dot printers to produce Sales Invoices and Delivery Receipts, while the printed output looks fine, it doesn't support continuous paper feeding which creates a real inconvenience for us.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

5

I

Inderneel

Not Specified, 101-500 employees

More than a year

5.0
September 2019

Packed with useful features

Pros

From what I've seen, the app is packed with useful features, I haven't found any bugs or errors and I find customization very feasible.

Cons

I feel the notification system could be improved and the overall user interface could use a nicer, more polished look.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

M

Martin

Computer Software, 101-500 employees

More than a year

5.0
July 2019

Extensible, flexible, API-ready

Pros

In my work, I've found the extensibility and flexibility unmatched and I really value that adding a field instantly exposes it as an API endpoint while the disciplined core workflows help me keep our processes clean and consistent.

Cons

For someone new to IT software, this tool still feels far from simple or convenient. If you have no background in IT and zero technical skills, I wouldn't recommend it because I found it difficult to get started without that knowledge. I'm hopeful the team will invest more in UX and make the interface easier for newcomers and very occasional users since right now it seems built for experts and daily operators. In my experience this open source option outshines big packages like Salesforce and SAP in many ways but poor UX across the IT world doesn't mean the problem can't be solved. The documentation also frustrated me because it's often very technical and not organized around real jobs or use cases so my team and I have begun trying to improve that. Still, I know it's easy to request changes and much harder to implement them so it's a work in progress.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

10

V

Vinay

Financial Services, 500+ employees

More than a year

5.0
May 2019

Covers most business requirements

Pros

In practical terms, I find that most business requirements are covered out of the box and configuring it aligns well with my specific business needs.

Cons

not a con but I run into upgrade issues when using customized versions.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

M

Manjunath

Information Technology & Services, 101-500 employees

More than a year

4.0
May 2019

Top open source solution

Pros

Based on my experience I consider this one of the best open-source solutions available today and I appreciate that I can tailor it without writing code while enjoying a very user-friendly UI and UX.

Cons

this tool struggles when used in large organizations because it doesn't support multiple parallel sessions which can be a hard limitation for enterprise teams.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

M

Muhammad

Automotive, 11-50 employees

Free Trial

5.0
May 2019

Reports for decision-making

Pros

For decision-making, I regularly use reports and I rely on them to guide my actions.

Cons

It helps us manage budgeting and forecasting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Donna

Information Technology & Services, 1-10 employees

More than a year

5.0
March 2019

Refined software with responsive team

Pros

What reassures me is that the team continues refining the software and listens closely to user feedback and I often find answers in the community forums while looking forward to upcoming features.

Cons

A number of functions seem aimed at needs in other countries and I find it's not always clear how to adjust them to fit my own requirements. I also miss certain features particularly when I'm used to batch processing workflows.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Printing, 1-10 employees

Free Trial

4.0
February 2019

Boost in data reliability

Pros

One benefit I clearly notice is the boost in effectiveness it brings to our company and I've seen our data become far more reliable than before.

Cons

A downside I notice with the software is that it requires you to keep learning regularly and adjust whenever new updates are rolled out which can be a bit disruptive.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

N

Narciso

Computer Software, 1-10 employees

More than a year

5.0
January 2019

easy open-source platform

Pros

As an active user, I'm working with an open-source platform that's easy to handle and I appreciate the wide range of built-in modules along with a growing community and active forum where I can discuss issues.

Cons

Because we're part of an active open-source project, we often get lots of feature requests that don't really fit well with our system and I sometimes think many of them aren't ideal to implement. Additionally, the permission system is a bit complicated which makes managing access more tough than I'd like.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

A

Anonymous

Apparel & Fashion, 1-10 employees

Free Trial

5.0
December 2018

User-friendly and customizable tool

Pros

the interface is very user-friendly and easy to customize and I found setup and daily operation feasible while the doctype functionality has been especially helpful.

Cons

In my experience the POS profile setting for multiple companies doesn't function properly and I think the POS functionality still needs significant improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Information Technology & Services, 11-50 employees

More than a year

4.0
November 2018

simplifies goal achievement

Pros

it's much easier to tackle my challenges and actually hit the right goals with this.

Cons

I feel customization could be more feasible and the user guide needs a proper update to match.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

M

Maria

Computer Software, 11-50 employees

More than a year

3.0
November 2018

Simple client and invoice management

Pros

I'm not finding it user-friendly, it lacks functionality, seems confined to Customers and Agreements and doesn't support recurring invoices.

Cons

It's simple to navigate, I can quickly add clients and agreements, search invoices and customer records and use it smoothly within projects.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

9

Functionality

5

P

Polite

Computer Software, 1-10 employees

More than a year

4.0
November 2018

convenient reporting control

Pros

reporting system is fantastic, I can create almost any report I need, it's convenient to use and it really puts me in complete control of the application.

Cons

Software frequently slows down, the offline synchronization takes a long time to complete and I think it still lacks a number of important features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

J

James

Computer Software, 1-10 employees

More than a year

5.0
October 2018

Multi-industry, multi-tenant support

Pros

It supports multiple industry types and I can use it across a broad spectrum of companies. It also handles multi-tenant and multi-company setups, meaning a single installation serves several firms and I appreciate that there's a mobile app which makes it convenient to use.

Cons

In my experience installation and troubleshooting need some technical expertise so not just anyone can set it up, it also demands a dedicated environment with root access since shared hosting isn't supported which makes the deployment somewhat costly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A

Azharul

Construction, 11-50 employees

More than a year

5.0
October 2018

feature-packed tool

Pros

I've been really impressed using this software, it's a joy to work with and packs nearly every feature I could think of for an IT tool.

Cons

I noticed it lacks a conventional dashboard with common charts and it takes some setup and tweaks even for feasible projects, also, the POS functionality could definitely be improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Health, Wellness & Fitness, 11-50 employees

Less than 6 months

5.0
October 2018

End-to-end IT functionality

Pros

We found the product delivers end-to-end functionality, handling everything from basic invoicing to specialized industry verticals and I was genuinely impressed by its breadth, the suite covers Accounting, CRM, Inventory Management, Sales, Purchasing, Projects, Manufacturing, Education, Healthcare, E-Commerce, a website builder and even a mail support solution.

Cons

I found that integrating the system with older legacy platforms requires fairly advanced technical skills and can become quite complicated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

S

Samwel

Computer Software, 1-10 employees

Less than 6 months

5.0
October 2018

Open-source with broad features

Pros

As a user, I appreciate that this is an open-source IT platform and that it depends on open-source components. In my experience it offers a wide set of features suitable for different organizations like schools, hospitals, sales companies and other similar institutions.

Cons

Getting everything up and running was a significant chore for me. I needed technical familiarity with dependencies such as MariaDB, Frappe, NodeJS and Redis to both install and adapt the system. I also found customization demanding because several modules are tightly interconnected which complicates changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TC

thomas c.

Small-Business, 11-50 employees

5.0
September 2018

Cloud-based with local backup

Pros

I think it's a good value and I like that it's one of the rare cloud-based IT platforms that lets me keep a local backup of my database. I've found their customer support responsive and the system is feasible to set up and use. It offers flexible deployment choices and provides a great framework for tailoring and customization.

Cons

From my testing I found the platform, as delivered, to be quite limited, several features that had been promoted were either missing or didn't work the way they were claimed to which was frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

HS

Helen S.

Mid-Market, 500+ employees

4.0
September 2018

Free, highly customizable platform

Pros

As a user, I really appreciate that this is free and open-source and offers a high level of customization. The community around it is very active and the interface feels welcoming and simple to navigate. Even someone new to programming like me can use it without any trouble!

Cons

Future releases could expand the available tools and I'd appreciate broader functionality, a few minor bugs exist though I trust the active community will resolve them quickly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8