Total 316 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

5%

2

Stars

3%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

AK

Ajay K.

Small-Business, 11-50 employees

5.0
July 2022

Tailored open source solution

Pros

Because it's open-source I can tailor the software to fit our specific requirements easily.

Cons

Some functionalities I expected simply aren't available which I find a bit disappointing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AK

Ajay K.

Small-Business, 11-50 employees

5.0
July 2022

Tailored open source solution

Pros

Because it's open-source I can tailor the software to fit our specific requirements easily.

Cons

Some functionalities I expected simply aren't available which I find a bit disappointing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AB

Ameer B.

Small-Business, 11-50 employees

5.0
May 2022

Basic, easy, secure tool

Pros

Honestly I've found this tool to be basic, feasible and transparent while still feeling secure. According to the Frontrunner 2021 user review, it's currently ranked at the world's third spot, up from fifth place in 2020. The package is essentially plug-and-play for Manufacturing, Distribution, Retail, Services, Education, Healthcare, Hospitality, Agriculture and Non-profit Associations.

Cons

The interface design doesn't appeal to me and I find it difficult to customize the UI without developer support.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

AB

Ameer B.

Small-Business, 11-50 employees

5.0
May 2022

Basic, easy, secure tool

Pros

Honestly I've found this tool to be basic, feasible and transparent while still feeling secure. According to the Frontrunner 2021 user review, it's currently ranked at the world's third spot, up from fifth place in 2020. The package is essentially plug-and-play for Manufacturing, Distribution, Retail, Services, Education, Healthcare, Hospitality, Agriculture and Non-profit Associations.

Cons

The interface design doesn't appeal to me and I find it difficult to customize the UI without developer support.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

T

Tyag

Nonprofit Organization Management, 101-500 employees

More than a year

3.0
April 2022

Steep learning curve for cloud setup

Pros

it offers a comprehensive feature set that supports small businesses as they grow and I see plenty of room to add new capabilities over time.

Cons

Getting everything configured on my own cloud involved a pretty steep learning curve. They do offer hosted cloud services for an extra fee if you prefer not to manage it yourself but we opted to run it on our own infrastructure. For complex configurations, I've found it's usually more effective to have a third-party handle the setup and management.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

T

Tyag

Nonprofit Organization Management, 101-500 employees

More than a year

3.0
April 2022

Steep learning curve for cloud setup

Pros

it offers a comprehensive feature set that supports small businesses as they grow and I see plenty of room to add new capabilities over time.

Cons

Getting everything configured on my own cloud involved a pretty steep learning curve. They do offer hosted cloud services for an extra fee if you prefer not to manage it yourself but we opted to run it on our own infrastructure. For complex configurations, I've found it's usually more effective to have a third-party handle the setup and management.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

F

Faisal

Not Specified, 500+ employees

Less than 6 months

4.0
February 2022

Useful feature set

Pros

What stands out to me is the wide array of genuinely useful features and I actually like having many options available because even a few of them can be extremely helpful, with analysis reports giving me the insights I need.

Cons

Sometimes they seem to make things more complicated than necessary, layering on extra steps and processes that slow me down. I feel the workflow could be aligned because the added complexity often feels redundant and frustrating.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

F

Faisal

Not Specified, 500+ employees

Less than 6 months

4.0
February 2022

Useful feature set

Pros

What stands out to me is the wide array of genuinely useful features and I actually like having many options available because even a few of them can be extremely helpful, with analysis reports giving me the insights I need.

Cons

Sometimes they seem to make things more complicated than necessary, layering on extra steps and processes that slow me down. I feel the workflow could be aligned because the added complexity often feels redundant and frustrating.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

DA

Danish Azmat

Consumer Goods, 101-500 employees

Free Trial

4.0
January 2022

Customizable and affordable tool

Pros

In my view, the customization options are outstanding and I find it easy to work with while appreciating that it's affordable and doesn't require heavy infrastructure to run.

Cons

Because the product is so highly customizable and has to be tailored to specific business needs, I find the process of building it can be a fairly demanding and challenging undertaking on its own.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

DA

Danish Azmat

Consumer Goods, 101-500 employees

Free Trial

4.0
January 2022

Customizable and affordable tool

Pros

In my view, the customization options are outstanding and I find it easy to work with while appreciating that it's affordable and doesn't require heavy infrastructure to run.

Cons

Because the product is so highly customizable and has to be tailored to specific business needs, I find the process of building it can be a fairly demanding and challenging undertaking on its own.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

LK

Lokesh K.

Enterprise, 500+ employees

5.0
January 2022

Easy to understand reports

Pros

Based on my usage, it's easy to understand and I get useful analysis reports that help me make better decisions.

Cons

I sometimes find that workflow requires too many steps, cutting down a few would make it more comfortable and time saving.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

LK

Lokesh K.

Enterprise, 500+ employees

5.0
January 2022

Easy to understand reports

Pros

Based on my usage, it's easy to understand and I get useful analysis reports that help me make better decisions.

Cons

I sometimes find that workflow requires too many steps, cutting down a few would make it more comfortable and time saving.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

WB

Walstan B.

Small-Business, 11-50 employees

5.0
December 2021

Top open source solution

Pros

Having been part of the community for a long time, I genuinely feel this is one of the best open-source IT solutions available and I value the clean interface, customization flexibility, strong community, reliable APIs, mobile support and improving documentation.

Cons

While the IT world often struggles with user experience, I don't see that as an impossible issue here but it is noticeable. The tool's documentation isn't organized around specific tasks or real-world use cases and can read quite technical at times which has frustrated me. Out of the box the platform can feel limited and during my testing some advertised features either weren't present or didn't work as claimed. On top of that, I'm worried about the limited number of service providers available.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

WB

Walstan B.

Small-Business, 11-50 employees

5.0
December 2021

Top open source solution

Pros

Having been part of the community for a long time, I genuinely feel this is one of the best open-source IT solutions available and I value the clean interface, customization flexibility, strong community, reliable APIs, mobile support and improving documentation.

Cons

While the IT world often struggles with user experience, I don't see that as an impossible issue here but it is noticeable. The tool's documentation isn't organized around specific tasks or real-world use cases and can read quite technical at times which has frustrated me. Out of the box the platform can feel limited and during my testing some advertised features either weren't present or didn't work as claimed. On top of that, I'm worried about the limited number of service providers available.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

AC

Aquinas C.

Mid-Market, 500+ employees

5.0
November 2021

Open source, helpful resources

Pros

What draws me in is that it's open source and free to use and I like that I can customize it to my needs while relying on mobile apps and plenty of free tutorial resources which I've found very helpful.

Cons

Android app has some bugs and when self-hosted signups can be problematic, built-in integrations are limited and I'd love a marketplace-style integration hub.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

AC

Aquinas C.

Mid-Market, 500+ employees

5.0
November 2021

Open source, helpful resources

Pros

What draws me in is that it's open source and free to use and I like that I can customize it to my needs while relying on mobile apps and plenty of free tutorial resources which I've found very helpful.

Cons

Android app has some bugs and when self-hosted signups can be problematic, built-in integrations are limited and I'd love a marketplace-style integration hub.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

CBS

CA Bharat S.

Small-Business, 11-50 employees

4.0
November 2021

Strong tool with setup challenges

Pros

In my experience ERPNext is among the strongest open-source options and while I appreciate the free self-hosted version, I did find the setup challenging and the paid plans somewhat expensive for very small businesses.

Cons

the sheer number of features is actually a downside. They end up feeling overwhelming and sometimes confusing to me. The menu layout doesn't help either, because options aren't organized clearly. I would love to see a guided setup wizard that introduces features step-by-step and hides unrelated options until they're needed.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

CBS

CA Bharat S.

Small-Business, 11-50 employees

4.0
November 2021

Strong tool with setup challenges

Pros

In my experience ERPNext is among the strongest open-source options and while I appreciate the free self-hosted version, I did find the setup challenging and the paid plans somewhat expensive for very small businesses.

Cons

the sheer number of features is actually a downside. They end up feeling overwhelming and sometimes confusing to me. The menu layout doesn't help either, because options aren't organized clearly. I would love to see a guided setup wizard that introduces features step-by-step and hides unrelated options until they're needed.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

M

Mohammed

Accounting, 1-10 employees

More than a year

5.0
October 2021

Simple interface, easy customization

Pros

From what I've seen the interface is user-friendly and I appreciate that it's open source, easy to customize without coding, simple to set up and backed by active development and support.

Cons

The platform doesn't feel like a great fit for very large enterprises and I wouldn't recommend it for big corporate environments, organizations that avoid non-free software may also find it unsuitable and I've noticed trust is still developing since it's relatively new.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

M

Mohammed

Accounting, 1-10 employees

More than a year

5.0
October 2021

Simple interface, easy customization

Pros

From what I've seen the interface is user-friendly and I appreciate that it's open source, easy to customize without coding, simple to set up and backed by active development and support.

Cons

The platform doesn't feel like a great fit for very large enterprises and I wouldn't recommend it for big corporate environments, organizations that avoid non-free software may also find it unsuitable and I've noticed trust is still developing since it's relatively new.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9