Last Updated

Key Takeaways

Generated from the text of customer reviews

RF-SMART is a warehouse and inventory management platform used by warehouse, supply chain, and operations teams. It is well suited to distribution, manufacturing, retail, and healthcare environments. Users commonly praise its usability, inventory accuracy, and visibility tools, while some mention higher costs and complexity in advanced workflows. Recent updates include multi-carrier shipping for Oracle Fusion Cloud SCM.

Our Verdict

RF-SMART is a suitable option for mid-market and enterprise organizations with structured warehouse operations. It fits teams that need tighter inventory control and scalable warehouse processes. Users generally show concerns related to its pricing structure. We recommend it for established warehouse, distribution, and manufacturing teams with more complex operational needs.

RF-SMART Specifications

  • Inventory Management
  • Supply Chain Management
  • Manufacturing Management
  • Order Management

RF-SMART Features

NetSuite Warehouse Management

RF-SMART supports warehouse operations in NetSuite through mobile barcode scanning and real-time inventory updates. Users can manage receiving, picking, counting, and related transactions from handheld devices. Each scan records activity directly in NetSuite, helping teams maintain current inventory data without relying on a separate warehouse database.

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Mobile Inventory Management

The platform extends Oracle Cloud SCM inventory processes to mobile scanners used on the warehouse floor. Workers can complete receiving, picking, cycle counting, physical inventory, license plating, manufacturing, and maintenance transactions. Updates are recorded in Oracle Cloud, giving teams more current visibility into inventory activity as work is completed.

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Retail Inventory Management

The software helps retail staff manage inventory tasks directly from mobile devices. Employees can receive, transfer, count, pick, return, and adjust stock while Microsoft Dynamics AX updates in real time. They can also check product details, pricing, styles, and availability without leaving the sales floor.

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Cloud Printing

The platform supports label printing across healthcare distribution, storage, and point-of-care environments. It can use data from ERP, pharmacy, device, and supplier systems, including lot numbers, serial numbers, and expiration dates. Print jobs can also be routed based on department, location, or item type.

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Pros And Cons of RF-SMART

Pros

  • Flexible workflows that can adapt to specific warehouse processes

  • Native NetSuite setup that keeps transactions within the ERP

  • Real-time inventory visibility for quicker stock tracking

  • Clear interface that helps users learn warehouse tasks faster

  • Saves operational time for picking and packing orders

Cons

  • Reporting and data visualization options can feel limited

  • Extensive customizations may require extra testing after updates

  • Initial setup can take more effort for complex business processes

RF-SMART Reviews

Total 30 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

30%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

JT
Jilly T.

Consumer Goods, 51-100 employees

More than a year

4.0

“responsive support and steady updates”

Pros

Working with their support team has been a really positive part of using this software. They're highly responsive, excellent to partner with and they genuinely try to help with best practice guidance as well as advice that fits specific industries. The monthly releases are also encouraging and it looks like there are some strong new features being introduced in the US that we'd love to eventually have available in Australia.

Cons

The biggest downside is the cost. It's realistically not very accessible for a small business. Another challenge is that you often don't know exactly what you'll need upfront until the need actually comes up. It can also feel quite US focused when it comes to new features.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

9

Functionality

6

BW
Brent W.

Food Production, 51-100 employees

More than a year

4.0

“reliable scanners and helpful support”

Pros

Using this software on both a PC and handheld scanners has been very easy! The function works well and it lets us handle most of what we need without much trouble. On top of that the support team has been really helpful whenever we've needed assistance.

Cons

With more complicated processes there are times when you have to come up with workarounds to make the system do exactly what you need or want.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

6

A
Anonymous

Primary/ Secondary Education, 11-50 employees

More than a year

5.0

“user friendly scaling and accurate inventory”

Pros

Training seasonal staff and expanding operations has been very manageable mainly because the system is so user friendly. Since using it our inventory accuracy has improved more than ever.

Cons

The devices themselves are simple to work with but they feel a bit bulky compared with the size of the screen. Also the modules we'd like to try out come at a high cost as add ons.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Frequently Asked Questions

Does RF-SMART have a mobile app?

Yes, RF-SMART offers a mobile app. Moreover, it offers its own hardware mobile devices for data collection and scanning.

What level of support does RF-SMART offer?

RF-SMART offers support through phone, email, knowledge base, and an online contact form.

What language does RF-SMART support?

RF-SMART primarily supports the English language.

Who are the typical users of RF-SMART?

RF-SMART is used by organizations across a range of industries and sectors, including manufacturing, wholesale distribution, retail, and e-commerce.

Does RF-SMART offer an API?

Information regarding an API is currently unspecified by the vendor.

What types of pricing plans does RF-SMART offer?

The RF-SMART price is estimated to range between $2,000–$6,000/month. Get a detailed RF-SMART cost breakdown tailored to your specific requirements.

What other apps does RF-SMART integrate with?

RF-SMART integrates with Microsoft Dynamics AX, NetSuite, Oracle SCM Cloud, and Oracle JD Edwards EnterpriseOne.