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BigChange

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Overview

BigChange unites job scheduling, CRM, vehicle tracking, mobile workflows, and invoicing in one connected platform. By simplifying operations and giving you better visibility across the business, BigChange boosts productivity, enhances customer service, and supports confident growth. Trusted by field service leaders, BigChange helps you run a smoother, smarter operation.

BigChange Specifications

Work Order Management

Scheduling & Dispatching

Mobile Access

Customer Relationship Management (CRM)

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What Is BigChange?

BigChange is an advanced and comprehensive solution designed for field service and workforce businesses. It serves companies of all sizes, systemizing operations with tools for scheduling, invoicing, and customer management. Its user-friendly interface boosts productivity and improves client satisfaction, helping businesses save time and enhance efficiency. BigChange delivers smart solutions for seamless workforce and operations management and is ideal for professionals aiming to grow.

BigChange Pricing

The BigChange price is offered in three customizable plans:

  • Job Management
  • Plus Job Management
  • Unlimited Job Management
You can request a detailed analysis of each plan or a custom quote for the BigChange cost for a suitable option specific to your business.

BigChange Integrations

BigChange smoothly integrates with Bluesnap, Sage, and Xero.

Watch a free BigChange demo to learn more.

Who Is BigChange For?

BigChange software is for commercial and residential businesses looking to optimize scheduling, tracking, invoicing, and customer communication. It is successfully used in a wide range of industries, including:

  • Plumbing, heating, and HVAC
  • Fire and security
  • Facilities management
  • Electrical contracting
  • Equipment rental
  • Drainage, waste, environmental services
  • Building maintenance

Is BigChange Right For You?

BigChange is a robust choice for companies wanting to boost efficiency, improve customer service, and stay organized on the go. It helps businesses systemize their field service operations with mobile access, job scheduling, GPS tracking, and real-time reporting. Several users laud BigChange for its comprehensive, all-inclusive tools, ranging from job scheduling and CRM to business intelligence and vehicle tracking. For its comprehensive services, BigChange software is a go-to choice for thousands of businesses, such as ECO Providers, Baydale Control Systems, and Mardon Group.

Are you still unsure about BigChange? Contact us at (661) 384-7070 for further expert assistance.

BigChange Features

Optimise your workforce, lower costs, and improve first-time fix with efficient job scheduling. Boost the number of jobs you can take on each day by streamlining your routes.

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Get a 360° view of every customer, contact, and site. Respond faster to every new enquiry.

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Boost productivity, complete more jobs, and leave the paper trail behind when your engineers manage all their work on the BigChange app.

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It allows users to monitor fleet movements in real-time, improve resource management, and keep customers informed with live updates about their services.

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This effective feature assists businesses in generating accurate invoices quickly, improving cash flow and financial management while keeping billing processes simple and stress-free.

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It enables customers to request services, track job progress, and access job cards easily, enhancing their experience and saving time for all parties involved.

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Pros And Cons of BigChange

Pros

  • Simplifies invoicing and scheduling

  • Removes paper for efficiency

  • Offers flexible and editable processes

  • Solves major workforce challenges

Cons

  • Some users note that its reports have occasional glitches

  • Outdated user interface, according to some software users

  • Admin controls restricted for IT teams

BigChange Reviews

Total 14 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

36%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

S

Stephen

Construction, 51-100 employees

More than a year

5.0
April 2024

“My experience with BigChange

Pros

This has really helped take a lot of pressure off. It has made things smoother, reducing stress points that used to slow us down.

Cons

Some of the reports do not always seem to tabulate correctly, which can be frustrating when I am trying to pull accurate data.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Jake

Facilities Services, 51-100 employees

More than a year

4.0
March 2024

“Budget friendly tool!

Pros

The invoicing, scheduling and fleet tracking features have been really useful. However, I have noticed that fleet tracking is starting to act up a bit. Pricing is also something to keep an eye on but overall, it has been a solid system.

Cons

The setup costs for quoting documents are way too high. I have also had issues with the CRM constantly failing on Job Watch, and the system crashes whenever I try to zoom into maps on my phone or tablet. The character limit for quoting descriptions is another big problem, some of my quotes go over 5,000 characters and I end up having to send a separate document which is not ideal. Overall, it is starting to feel outdated and clunky.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

5

D

Dave

Facilities Services, 1-10 employees

More than a year

4.0
February 2024

“Backbone of our operations

Pros

Bigchange has completely eliminated the need for paper, which has made us much more efficient in scheduling work and optimizing our technicians' days. On top of that our customer care rep is incredibly supportive, regularly checking in and making sure we are getting the most out of the system, something I have not seen with other workforce management platforms.

Cons

The user interface feels pretty outdated and clunky & it could really use an update. It is not the most flexible, which makes it harder for new office staff to get the hang of things. Another downside is that it does not integrate with Sage's cloud-based accounting software, so I cannot use it for invoicing or finances. We also have it integrated with a client so they can assign us jobs but even that feels a bit clunky and outdated.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

10

Functionality

6

View All 14 Reviews

Frequently Asked Questions

Yes, BigChange provides an API. 

Yes, BigChange has a mobile app. 

BigChange supports multiple languages, including Spanish, Italian, German, French, Dutch, and English. 

The BigChange cost consists of three customizable plans: Job Management, Plus Job Management, and Unlimited Job Management. Contact for a tailored BigChange price quote specific to your business needs. 

BigChange seamlessly integrates with Bluesnap, Xero, and Sage. 

BigChange is typically used by businesses in sectors such as plumbing, heating and HVAC, electrical contracting, facilities management, fire and security, drainage, waste, environmental services, building maintenance, and equipment rental, aiming to enhance scheduling, tracking, and customer communication. 

BigChange offers support through chatbot, live chat, FAQs, phone, email, virtual training, an online help center, and a knowledge base.