Last Updated
Overview
FieldEdge is a field service management software designed for service-based businesses, offering tools for various operations. However, its interface can feel dated, impacting user experience. Overall, it helps streamline operations, saving time and boosting efficiency for both office staff and technicians.
Overall Rating
Based on 10 users reviews
2.9
Rating Distribution
Positive
40%
Neutral
20%
Negative
40%
Starting Price
Custom
FieldEdge Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Relationship Management (CRM)
What Is FieldEdge?
FieldEdge is a cloud-based software tailored for field service industries such as HVAC, plumbing, and electrical services. It provides comprehensive solutions to simplify business operations, including managing customer relationships, optimizing schedules, and improving billing efficiency. With its robust capabilities, FieldEdge addresses common issues like inefficient workflows, disconnected systems, and time-consuming administrative tasks.
FieldEdge Pricing
The software offers three packages:
- Select
- Premier
- Elite
FieldEdge Integrations
FieldEdge software seamlessly integrates with various popular business applications, including:
- Quickbooks
- FieldEdge Payments
- FleetSharp
- Podium
- Mailchimp
- Broadly
- GreenSky
Who Is FieldEdge For?
The software is designed for businesses of all sizes across various industries, such as:
- Consumer electronics
- Construction
- Utilities
- Mechanical engineering
- Facilities services
- Electronic manufacturing
Is FieldEdge Right For You?
Backed by decades of experience, FieldEdge software is trusted by numerous service professionals to streamline their operations and enhance profitability. Renowned as a leader in its field, FieldEdge empowers businesses to deliver exceptional service and maintain a competitive edge in a dynamic industry. Designed to grow with your business, it offers robust scalability and top-tier security.
Still not sure if FieldEdge is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.
FieldEdge Features
FieldEdge Payments
FieldEdge Payments streamlines payment processing by enabling secure, real-time payment collection directly from customers. This eliminates delays and reduces manual errors, allowing businesses to improve cash flow and offer customers convenient payment options, enhancing overall customer satisfaction.
Proposals And Quoting
This feature simplifies creating and presenting detailed proposals for jobs. Businesses can provide accurate quotes quickly, helping to win more bids and reducing back-and-forth communication, leading to a faster approval process and higher customer confidence.
Scheduling And Dispatching
FieldEdge ensures technicians are assigned efficiently to the right jobs. It optimizes routing and minimizes travel time, boosting productivity and ensuring timely service delivery, which improves customer satisfaction and reduces operational costs.
Marketing And Email
Users can enable businesses to design and send targeted campaigns. By reaching the right audience with the right message, it improves lead generation and customer retention, ensuring businesses stay top-of-mind for their clients.
FieldEdge Flat Rate
FieldEdge flat rate provides pre-set pricing for services, making it easy for businesses to present transparent costs. This builds trust with customers, ensures consistent pricing, and eliminates disputes over charges, improving overall operational clarity and efficiency.
Pros And Cons of FieldEdge
Pros
Easy to use with an intuitive interface
Strong QuickBooks integration for seamless accounting processes
Facilitates efficient customer communication through built-in tools
Customizable reporting options for business insights
Detailed customer history accessible for better service quality
Cons
Some features require too many steps to execute
Lacks drag-and-drop scheduling functionality
Persistent minor bugs impacting usability, according to software users
FieldEdge Reviews
Total 10 reviews
2.9
All reviews are from verified customers
Rating Distribution
5
Stars30%
4
Stars10%
3
Stars20%
2
Stars0%
1
Stars40%
Share your experience
Mechanical or Industrial Engineering, 1-10 employees
More than a year
“it works well if bugs are removed”
Pros
What I liked most about FieldEdge was how easy it was to use. The design and functionality were simple to use.
Cons
One thing I really didn't like about FieldEdge is that there are still some bugs in the software that need to be worked out. It's a bit frustrating, especially when you expect everything to be smooth.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
6
Functionality
9
Construction, 1-10 employees
Less than a year
“I really regret this choice”
Pros
They provided some really helpful features that made it easier for me to evaluate performance and manage my clients.
Cons
I was really disappointed with the way FieldEdge handled their pricing and communication. They promised we'd pay 2.7% using Clearent, their payment processor but we were charged 3.4% right away. They never acknowledged any flaws in the program and instead, they blamed us for not using it properly. It was frustrating, especially since they didn't show any empathy for our problems and weren't able to help us at all.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
5
Functionality
8
Consumer Services, 1-10 employees
Less than 6 months
“FieldEdge doesn't quite deliver”
Pros
I really like how the platform has a sleek, professional look, it definitely stands out to me.
Cons
Navigating the platform was tough for both technicians and office staff. It's also not great that office staff can't access jobs through the platform. On top of that, both technicians and office staff get locked out a lot. The worst part is that FieldEdge doesn't seem to have a solution for this.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
1
Frequently Asked Questions
Does FieldEdge offer an API?
Yes, FieldEdge offers an API.
What language does FieldEdge support?
FieldEdge supports English.
What other apps does FieldEdge integrate with?
FieldEdge integrates with Quickbooks, FleetSharp, Podium and Mailchimp.
Does FieldEdge have a mobile app?
Yes, FieldEdge has a mobile app.
What type of pricing plans does FieldEdge offer?
FieldEdge price for its three plans, Select, Premier and Elite, will differ depending on your business needs. Users can get custom pricing accordingly.
Who are the typical users of FieldEdge?
The typical users of FieldEdge are those in the construction, utilities and facilities services industries.
What level of support does FieldEdge offer?
FieldEdge offers email, chat, FAQs, phone support and Knowledge Base.