FieldEdge is a field service management software designed for service-based businesses, offering tools for various operations. However, its interface can feel dated, impacting user experience. Overall, it helps streamline operations, saving time and boosting efficiency for both office staff and technicians​.

FieldEdge Specifications

Work Order Management

Scheduling & Dispatching

Mobile Access

Customer Relationship Management (CRM)

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What Is FieldEdge?

FieldEdge is a cloud-based software tailored for field service industries such as HVAC, plumbing, and electrical services. It provides comprehensive solutions to simplify business operations, including managing customer relationships, optimizing schedules, and improving billing efficiency. With its robust capabilities, FieldEdge addresses common issues like inefficient workflows, disconnected systems, and time-consuming administrative tasks. 

FieldEdge Pricing

The software offers three packages:

  • Select
  • Premier
  • Elite
FieldEdge cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

FieldEdge Integrations

FieldEdge software seamlessly integrates with various popular business applications, including:

  • Quickbooks
  • FieldEdge Payments
  • FleetSharp
  • Podium
  • Mailchimp
  • Broadly
  • GreenSky
Watch a free FieldEdge demo to learn more about its integrations.

Who Is FieldEdge For?

The software is designed for businesses of all sizes across various industries, such as:

  • Consumer electronics
  • Construction
  • Utilities
  • Mechanical engineering
  • Facilities services
  • Electronic manufacturing

Is FieldEdge Right For You?

Backed by decades of experience, FieldEdge software is trusted by numerous service professionals to streamline their operations and enhance profitability. Renowned as a leader in its field, FieldEdge empowers businesses to deliver exceptional service and maintain a competitive edge in a dynamic industry. Designed to grow with your business, it offers robust scalability and top-tier security.

Still not sure if FieldEdge is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.

FieldEdge Features

FieldEdge Payments streamlines payment processing by enabling secure, real-time payment collection directly from customers. This eliminates delays and reduces manual errors, allowing businesses to improve cash flow and offer customers convenient payment options, enhancing overall customer satisfaction​.

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This feature simplifies creating and presenting detailed proposals for jobs. Businesses can provide accurate quotes quickly, helping to win more bids and reducing back-and-forth communication, leading to a faster approval process and higher customer confidence​.

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FieldEdge ensures technicians are assigned efficiently to the right jobs. It optimizes routing and minimizes travel time, boosting productivity and ensuring timely service delivery, which improves customer satisfaction and reduces operational costs​.

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Users can enable businesses to design and send targeted campaigns. By reaching the right audience with the right message, it improves lead generation and customer retention, ensuring businesses stay top-of-mind for their clients​.

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FieldEdge flat rate provides pre-set pricing for services, making it easy for businesses to present transparent costs. This builds trust with customers, ensures consistent pricing, and eliminates disputes over charges, improving overall operational clarity and efficiency​.

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Pros and Cons of FieldEdge

Pros

  • Easy to use with an intuitive interface
  • Strong QuickBooks integration for seamless accounting processes​
  • Facilitates efficient customer communication through built-in tools
  • Customizable reporting options for business insights
  • Detailed customer history accessible for better service quality

Cons

  • Some features require too many steps to execute​
  • Lacks drag-and-drop scheduling functionality
  • Persistent minor bugs impacting usability, according to software users

FieldEdge Reviews

Overall Rating

2.9

10 Review(s)

Rating Distribution

5

star

(3)

4

star

(1)

3

star

(2)

2

star

1

star

(4)

February 2025

it works well if bugs are removed

Chris

Mechanical or Industrial Engineering

Ease of use

8

Value for money

10

Customer Support

6

Functionality

9

Pros

What I liked most about FieldEdge was how easy it was to use. The design and functionality were simple to use.

Cons

One thing I really didn't like about FieldEdge is that there are still some bugs in the software that need to be worked out. It's a bit frustrating, especially when you expect everything to be smooth.

September 2024

I really regret this choice

Ernie

Construction

Ease of use

4

Value for money

2

Customer Support

5

Functionality

8

Pros

They provided some really helpful features that made it easier for me to evaluate performance and manage my clients.

Cons

I was really disappointed with the way FieldEdge handled their pricing and communication. They promised we'd pay 2.7% using Clearent, their payment processor but we were charged 3.4% right away. They never acknowledged any flaws in the program and instead, they blamed us for not using it properly. It was frustrating, especially since they didn't show any empathy for our problems and weren't able to help us at all.

September 2024

FieldEdge doesn't quite deliver

Lisa

Consumer Services

Ease of use

2

Value for money

2

Customer Support

1

Functionality

1

Pros

I really like how the platform has a sleek, professional look, it definitely stands out to me.

Cons

Navigating the platform was tough for both technicians and office staff. It's also not great that office staff can't access jobs through the platform. On top of that, both technicians and office staff get locked out a lot. The worst part is that FieldEdge doesn't seem to have a solution for this.

Frequently Asked Questions

Yes, FieldEdge offers an API.