GPS Insight
Last Updated
Key Takeaways
Generated from the text of customer reviews
Our Verdict
GPS Insight Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
GPS Insight Features
Inventory And Asset Management
GPS Insight features records for inventory and assets used during field service work. Teams can document parts and equipment within the system and associate those records with specific jobs or field activities. The system provides a record of available materials and assigned assets.
Digital Work Orders, Forms And Signatures
Field service documentation can be completed digitally through GPS Insight. Technicians can update work orders from the field and complete required forms or checklists. Photos and customer signatures can also be attached to the related service record for reference.
In-App Payment Collection
Technicians can collect customer payments through the field service mobile application. A payment can be recorded against the related service job as part of the visit. The transaction therefore remains connected to the job record.
Vehicle Maintenance Management
Fleet teams can use GPS Insight to maintain vehicle service records. Maintenance activity can be recorded for individual vehicles, while reminders can be set for upcoming work. Each vehicle's record provides a history of its maintenance activity.
Driver Scorecard
Driver Scorecard records performance based on driving and safety events. Managers can review individual driver scores along with graphs and related summaries. The feature also provides information on specific driving behaviors for review across the fleet.
Pros And Cons of GPS Insight
Pros
Good vehicle location and trip tracking
Simple interface makes vehicle data easy to find
Reports provide detailed fleet activity information
Vehicle setup and GPS unit installation are easy
Dashboard can be customized to display relevant fleet data
Cons
GPS connectivity can drop in areas with weak cellular coverage
Some alerts do not trigger consistently
Navigation between certain menus can be challenging
GPS Insight Reviews
Total 13 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars54%
4
Stars46%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Construction, 11-50 employees
More than a year
“Worth the money”
Pros
It is so easy to use, which makes everything a lot simpler. The apps for both phone and laptop are really helpful and I can manage everything while on the go. Locating assets is also very easy and I get tons of alerts that I can customize to fit what I need. The support is awesome too, there's hardly any wait time and the team is always super helpful. The screen software is clear and easy to customize.
Cons
Reception is an issue in some areas and installing in older class 7 & 8 trucks can be challenging. The new class 7 & 8 trucks are much easier to work with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
6
Machinery, 101-500 employees
More than a year
“Good product”
Pros
Customer service is absolutely fantastic. Whenever I reach out they'e quick to respond and always provide clear, helpful solutions.
Cons
Maintaining the ELD is costly and dealing with logs can be tricky on the back end. I miss the old laptop version, where operators could update logs on the laptop instead of through the ELD.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
10
Functionality
8
Utilities, 500+ employees
More than a year
“Great app”
Pros
I really like the Manager mobile app, it's so much better than the first version. Setting up and managing vehicles is simple and easy to grasp. Managing maintenance is also simple as well. We have regular meetings with the team and they've been really helpful for giving feedback and asking questions. They've been great to work with over the years. Whenever I reach out to support, they're always helpful. There was a time when the support desk seemed a bit overwhelmed during the 3G changeouts, and they weren't as available for installation issues but everything has been sorted out
Cons
Billing can be a real problem. We go through these cycles where they can't get the rate right or the number of vehicles or sometimes both. Resolving the issue can take months. I'd like to see the modems or unit numbers listed on the invoices instead of just a total number; it makes it harder to figure out the problem. When GPS Insight finds a bug, I'd appreciate some communication about what the issue is, what's being done to fix it and when we can expect it to be resolved. Also, when changes are made that affect us we should be notified. It's not great when we have to find out on our own. For example the non-reporting performance report selection changed from OR functions to AND functions and sometimes vehicle maintenance doesn't work correctly after an oil change, and the help desk has to adjust the date by one day. I've also noticed that sometimes the vehicle only reports data periodically while driving and I see long gaps in the mileage. The usual answer from the service desk is to push the latest firmware but why is this still an issue? Why can't firmware updates be pushed to devices automatically? It makes me question the data for all devices, not just the ones I happen to notice issues with. I usually spot this when reviewing the driving history of a vehicle.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Frequently Asked Questions
Does GPS Insight offer an API?
Yes. GPS Insight provides an API.
Does GPS Insight have a mobile app?
Yes. GPS Insight offers mobile apps for iOS and Android.
What language does GPS Insight support?
The GPS Insight ELD Complete driver app supports English, French, and Spanish.
What types of pricing plans does GPS Insight offer?
GPS Insight pricing is estimated to start at $14.95/user/month. You can request a personalized GPS Insight cost quote for your business today.
What other apps does GPS Insight integrate with?
Integrations include ServiceTitan, Fleetio, ServiceMax, Asana, and Epicor.
Who are the typical users of GPS Insight?
GPS Insight features are used by Fleet managers, dispatchers, operations teams, drivers, and field technicians.
What level of support does GPS Insight offer?
GPS Insight provides 24/7/365 support by phone and email, plus online resources.
