Housecall Pro Software Reviews

“User friendly

Pros

This software is very easy to use. Most of our team started using it immediately without training. I love that we can schedule, process payments, view customer history, and utilize every function whether in the office or on the field. We can send internal messages to both staff and customers. It shows our earnings, tracks outstanding invoices, and keeps our company running smoothly and efficiently.

Cons

In the beginning, if I had to go back and close out a job and backdate it, the software wouldn't allow me to choose the appropriate date. However, this has been fixed, and I haven't had any recent problems with this issue.

“An important appendage of our growing company

Pros

The equipment tracking feature for each customer has simplified things for both our inside staff and techs. With service agreement options, tracking service details is easier for techs. It has also helped inside sales stay consistent with customer maintenance and boost income.

Cons

As we grow and figure out our growing pains, I've realized it would be great to have a system to track inventory as our techs use it with each customer in real-time. This type of feature would help with repurchasing and tracking lost inventory.

“Very good quality software for extremely reasonable price.

Pros

I stumbled upon this software through a distributor's app and initially just wanted the free gift for completing a demo. It has turned out to be surprisingly beneficial for my business. Clients appreciate the service reminders and real-time arrival updates. Paperless invoicing cuts overhead, and professional-looking invoices include itemized descriptions. Customers can pay via a link or credit card reader with standard or lower rates. It integrates seamlessly with QuickBooks, and automated thank you emails with review requests are a nice touch.

Cons

I find it difficult to link my reviews across all platforms available to my customers. Having nearly 100 reviews with a perfect 5-star rating and well-written reviews about my services provided, if new potential customers can't see them across other platforms, it's somewhat useless.

“So much potential... so much that was wrong.

Pros

It integrates with QuickBooks Online. It's hard to pinpoint what I liked about it; the built-in map to track techs was helpful in theory but didn't always work.

Cons

It's frustrating to find out that the history they said would be imported only gave us dates of service, not the actual history. We couldn't see what we had done for the customer, only what amounts QuickBooks had received and when. That is not history. Something major for us is that if you have a multiple-day job, like a remodel, tunneling to replace a sewer system, or running new water lines in a house, you have to add additional scheduling, and each occurrence ends up in QuickBooks whether you billed out for that or not. In other words, we had multiple no-money-due invoices in QB that didn't need to go over because customers should receive one invoice for a job with all the details on one invoice, not multiple invoices with small amounts on them. This was the worst.

“Great Product!

Pros

I value the customer support team's willingness to improve. The Pro Vote feature is brilliant; I've seen several of my suggestions come to life.

Cons

The name. When interacting with clients, the name "HouseCall Pro" limits this amazing product to residential service calls when it's so much more. I had to modify a few internal processes, but I've managed two- and three-month projects from one invoice, allowing Change Orders to bill out as segments. The name should be revised, considering something more dynamic. ServiceTitan had the right idea with the wrong product.

“Amazing!

Pros

Setting up our company was quick and easy. Invoicing and job dispatching are detailed and straightforward. Creating price lists is a standout feature that eliminates common staff pricing questions. We created various lists for contracted clients, residential, and subcontractor pricing. Purchasing HCP software was a great decision for our business needs. We can track labor, costs, payroll, invoicing, and dispatching, plus see techs' live locations. The ability to add pictures to work orders is highly valued by techs. Customer service is exceptional and responds quickly, though timing can vary. The FAQ section on both desktop and mobile helps technicians find answers without calling the office. Running reports is also simple.

Cons

Our least favorite aspect within the app is not being able to select which permissions employees can see. For instance, the tech can see revenue on jobs, etc. There's a two-day lag on deposits. The processing fees for a credit card are in line with other merchants currently available.

“Great Software for Residential Service

Pros

I appreciate the payment options for clients, calendar synchronization, estimates, postcard integration, and support systems.

Cons

Sometimes it takes a while to load on the customer's end, so they think it's not working. I think it's just because it's encrypted, though.

“Housecall Pro - ALMOST the best home services software on the market

Pros

Housecall Pro offers a wealth of features at an affordable price. The main interface is relatively easy to use, and there's a dedicated online fan base on Facebook that's very helpful.

Cons

There's no official support phone line from the company. They use a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes quickly, but they aren't always perfected before being released and can be buggy.

“Great Product

Pros

The owners were used to a different dispatching system, which felt outdated and less intuitive. When I became Office Manager, I discovered Housecall Pro through social media ads. I loved its ease of use, online payment options, and review features. I showed the owners, and we switched to Housecall Pro without regret.

Cons

I wish the system could notify me when my technicians went en route, started their job, and finished their job. I wish for some sort of push notification or a chime when the dashboard is open.

“HCP listens

Pros

I appreciated that a conference call was arranged to address a major billing issue with multiple departments. They listened to my concerns and made a software change within 2 hours, which we now use weekly.

Cons

There are still a few buttons that need to be more accessible. For instance, the client search has too many steps to be the single most used button. That's why we have HCP, to keep track of our clients' info, etc. There are too many unnecessary steps. You made me click the client page, then I have to select the search bar, which is on the opposite end of the screen. Either have the search bar autofill (start cursor there) so we can click client and then start typing the client's name, or (my preference) add the search bar to the header and make it accessible from every page. Second biggest fix requested: I wish we would get a notification similar to when an invoice doesn't connect with QuickBooks properly for when our texts and emails don't go through to the client. We love the software so much that we use the "on my way," "finish" tabs, and send estimates via email, and it's frustrating hearing the client didn't receive the notification only to learn we had a missing letter or wrong digit, etc., that we could have caught initially. It makes the client feel like we've forgotten them when they expect the notification, we do our part, but they don't receive it, and we don't know it didn't get completed.