Housecall Pro Software Reviews

“Flexible work order customization”

Pros

this software feels very simple and it lets us customize each work order to fit the specific house it's assigned to.

Cons

The only downside I can mention is that I wish it offered more features to work with.

“Sneaky sales tactics”

Pros

Their sales team is very good at pulling money out of my account.

Cons

Their team uses sneaky sales tactics.

“Awful support and staff”

Pros

Nothing about it worked for me and overall it feels like a terrible company.

Cons

The customer service is awful and the staff is the worst I've dealt with. They're never available when customers actually need help.

“Housecall is awesome”

Pros

So far, things have been pretty good. The customer support is top-notch.

Cons

No Purchase Orders (P.O.'s) allowed here! This system does not support or facilitate the use of purchase orders in any capacity, which is quite limiting for businesses that rely on P.O.'s for their operations.

“Compared to other applications, this is really the best application.”

Pros

Perfect for new businesses looking to go paperless. I've never come across such an inventive application before. I suggest it to everyone; I'm sure anyone who uses this app won't be disappointed. It's the best option.

Cons

HCP is focusing more on marketing now, shifting from serving professional clients to targeting warranty companies. There's no effective way to search for jobs and clients using keywords on the main page, a feature commonly found on Google platforms. My main issue: Emails sent to clients go through HCP without giving pros copies of what's been sent. This lack of traceability compliance means jobs can be edited after client billing, with no way for our office to verify what clients have received since HCP can't retrieve it after 7 days.

“pushy calls”

Pros

I had worked with Housecall Pro in the past and the product itself was fairly decent.

Cons

About three months ago, I got a marketing call from them offering an Amazon gift card if I sat through a demo. I took the time to attend but the promised reward never showed up. Since then, I've received five more sales calls trying to pitch me again. That's about the worst way to begin any business relationship and no one ever made an effort to make it right.

“Helpful for task management”

Pros

It does a nice job of helping me manage personal tasks and keep track of everything in one place.

Cons

A few of the features feel unnecessary but aside from that, it works fine.

“Nonstop calls”

Pros

The software was decent enough and did the basics but it didn't feel especially impressive. It kind of worked although the price seemed high for what was actually included.

Cons

Once I decided not to continue after the free trial, it took them more than a week to process the cancellation and I ended up getting charged. I pointed out that I had given them plenty of notice and they did refund me but because I'm outside the U.S., I still lost about $10 due to exchange rate changes. Even after canceling, they kept calling me repeatedly. Every time I asked them to stop, the calls still continued which felt very disrespectful.

“Deceptive pricing and junk leads”

Pros

Honestly I didn't see any real advantages with it. Anything it offered felt like something I could already get from another service anyway.

Cons

Using Housecall Pro was a frustrating experience overall. It made it too hard to present my company and services properly to potential customers. At the time, the keyword options and categories for IT services were not good enough which made things even worse. On top of that, the pricing and cost per lead felt misleading and a lot of the leads they sent over were basically junk. Even when those leads went nowhere, we were still charged hundreds of dollars for them.

“Service Delivery”

Pros

My patient appointment keeping has really increased by about 20 percent compared to the last two years, which has helped me improve my time management.

Cons

Understanding how to use the plumbing option has been quite challenging for me.

“3 months in”

Pros

Thorough and Simple to implement. Our staff appreciates being able to view the schedule and log their daily hours for payroll.

Cons

The interface with QuickBooks can be quirky depending on the customer's payment method.

“Great management system!”

Pros

One of the most efficiently running FSM systems available.

Cons

Their merchant services partnership feels a bit like a scam, but most all-in-one systems are like that.

“Review of Housecall Pro”

Pros

Housecall Pro integrates successfully with our QuickBooks Platform, allowing us to manage customer communication regarding payments, invoicing, and scheduling.

Cons

The least likable feature is its lack of ability to add customizable options for invoicing and reporting needs.

“Excellent billing app”

Pros

It's very simple to use with an intuitive design. It's user-friendly from the start and is quick and easy for new employees to pick up. One of the best aspects is the customer support. It's excellent. They always resolve issues, even if it means researching and getting back to me the next day (and they do).

Cons

I'd like to see more integrations, and it's frustrating that you can't see the employee's time tracking.

“THe Best of them Yet.”

Pros

What I love most about this fantastic app is how it removes the stress of handling tasks like payments and scheduling. I really appreciate how it all works together for me.

Cons

I've only recently started using this app, so I haven't encountered any technical issues or difficulties yet. Wish me luck.

“The Consolidated Payment Solution.”

Pros

Housecall Pro has outstanding billing processes that ensure accountability.

Cons

Housecall Pro is excellent and effective in managing payments.

“Credit Card Disputes Won but money being withheld”

Pros

At this point, nothing. I dislike any company or person holding onto money that belongs to me.

Cons

After winning credit card disputes, Housecall Pro decided to withhold depositing my funds, which total over $4,000. They are withholding my money and wouldn't provide a reason when I started recording the call. They told me to contact their legal department. Funny thing is, they record all calls. Best to find a company that actually wants you to succeed.

“Super friendly and helpful”

Pros

The team is amazing and provides a thorough yet efficient demo, then impressed me with how simple and smooth, the software is while addressing numerous needs in the cleaning industry.

Cons

So far, the only thing I don't like is that I didn't hear about it sooner!

“Housecall Pro is the best for service contractors”

Pros

The appointment reminders and automatic client communication ensured we maintained clear and consistent interaction during jobs. I loved that when a tech was on their way to the next job, they could click a button to notify the client with an updated ETA.

Cons

The automatic invoice reminders caused some issues for our clients. We worked with real estate transactions that got paid once the house went to closing. The agents I worked with received a lot of reminder emails, and it was difficult to configure the settings for automatic invoice reminders.

“Should have stayed with Quickbooks”

Pros

Nothing; the whole experience has been terrible. I was promised a lot and received very little.

Cons

After all this mess, I should have just stayed with QuickBooks. Now I'm stuck with Housecall.