Housecall Pro Software Reviews

“Shows customer history”

Pros

Assigning jobs is simple and having the full customer history in one place makes operations much more organized.

Cons

The blue bubble chat can be slow to respond and the mobile app also tends to lag at times.

“Instapay is a standout feature”

Pros

Instapay has been an excellent feature for me and definitely one of the best parts of using it!!!

Cons

I really wish it worked with QuickBooks Self-Employed instead of only supporting QuickBooks. I'd also like the credit card swipe rate for the card reader to match the rate they charge for mobile invoicing. Their own phone reader works the best so having more consistent pricing there would be nice.

“Price list keeps me up-to-date”

Pros

The Price List feature has been a real game changer for me. It lets me keep up with price changes over time which has been incredibly helpful. On top of that, just having all my pricing logged in one place makes putting together estimates much more organized.

Cons

I still haven't been able to figure out how to track my employees' hours for specific clients. Some days we work with three or more clients so it would be really convenient if my crew could clock in directly under each client they're working for.

“Broad set of features”

Pros

There are so many features packed into one app and it's very simple to use.

Cons

I'd love to see an inventory management app added.

“Recommended to other business owners”

Pros

Right away, this product felt like it had just about everything needed to keep a business organized. From scheduling jobs to staying in touch with customers, Housecall Pro makes the whole process really convenient. I'd definitely recommend it to other business owners.

Cons

I haven't run into any problems with it yet.

“Disappointing service”

Pros

If dealing with poor customer service is somehow your thing, then paying for a full year might suit you.

Cons

Pretty much everything was disappointing, from customer service all the way up to the president. It all seems closely connected.

“simple job and invoice tracking”

Pros

Keeping up with jobs and invoices is refreshingly simple with this tool. The system is genuinely user-friendly, clean, simple and not at all complicated. It makes tracking progress, managing deadlines and staying on top of billing easy without the usual clutter or confusion. I can focus on the work itself instead of wrestling with the software.

Cons

A number of features such as equipment tracking really should be part of the basic package instead of requiring more.

“Keeps customers updated”

Pros

It's incredibly helpful how the system keeps my customers updated the whole way through.... from arrival and departure to every status change in between. They're never left guessing where things stand which reduces anxiety, cuts down on "where's my order?" inquiries and builds trust in the service. It's proactive communication that makes everyone's life easier.

Cons

Connecting it with other platforms hasn't been as simple as it was presented to be.

“needs external integrations”

Pros

Having the calendar built in especially with Google Calendar support, is a really nice benefit.

Cons

It still feels limited when it comes to features especially reporting and other internal tools. To get certain functions I have to rely on integrations with other apps.

“Scheduling, invoicing and payments done right”

Pros

Scheduling, invoicing and online payments have all worked really well for us.. smoothly, reliably and without unnecessary friction. Each piece functions smoothly on its own but what I appreciate most is how well they connect together. A booking triggers an invoice, a payment updates the schedule and everything stays in sync. It's taken a lot of administrative weight off our team and made the whole process feel effortless for our clients too.

Cons

The proposal tool is more complicated than it needs to be.

“Superb tool for Scheduling”

Pros

It's really simple to manage scheduling, invoicing and dispatching all from one place. Everything is laid out clearly so I can book appointments, send invoices and assign teams to jobs without jumping between different tools or getting lost in menus. That kind of organized workflow saves time, reduces errors and keeps our daily operations running smoothly from start to finish.

Cons

I really appreciate the reports we're able to generate and scheduling feels effortless. Being able to tag every job by the service used is also very helpful.

“easy for the whole team”

Pros

The system is very simple and all of our employees can understand how to use it without any trouble.

Cons

It automatically sends invoices before the job has actually been completed.

“helped me calculate employee paychecks”

Pros

Using this as an administrator I could quickly review client invoices to confirm whether they had been paid which helped me calculate employee paychecks accurately. It also made it simple to see which employee handled each job.

Cons

Switching back and forth between the schedule, the job details and the invoice payment status felt pretty clunky especially when I needed to check which employees worked on specific jobs and whether the client had paid.

“Displays photos nicely”

Pros

One thing that really stands out is how much this software handles for you especially with automatically reminding clients about their scheduled appointments. It also does a really nice job displaying photos of the apartments you have lined up to clean which is especially useful when you're using it for maid service.

Cons

Like a lot of apps, it does have a couple of downsides. Not being able to use it offline is frustrating and the invoice design feels pretty generic. It would be much better if there were more options to customize invoices based on your own preferences.

“Payment support is terrible”

Pros

Nothing really stands out here because once it stopped delivering on its core benefit of taking payments, without any explanation, there was no reason left for my business to keep using it.

Cons

Their customer support around payment processing is absolutely useless.

“Customer-friendly software”

Pros

From both the business side and the customer side, this platform is very user-friendly. It handles a lot and there's so much you can do with it. I considered switching to other brands for better social media support but my customers really prefer Housecall.

Cons

The only thing it's missing is stronger social media support. It would help to have more options for post templates or links for social media.

“Worst Business Software I have ever used”

Pros

This software is terrible. Despite its promising features, it's incredibly glitchy, and saved invoices often disappear. Customer service claimed I manually deleted items I didn't, offering no solution for the lost billable work.

Cons

Everything. It's terrible software. All the functions sound great and useful, but the software doesn't function properly. It's super glitchy, and saved invoices just disappear. Customer service told me I manually deleted missing items that I didn't delete and offered no solution to thousands of dollars of missing billable work.

“easy to add new customers”

Pros

Very easy to handle. Scheduling jobs is quick and adding new customers to the system is just as simple. It's been very user-friendly overall.

Cons

I want to see ACH support for recurring monthly alarm monitoring.

“Packed with valuable features”

Pros

It comes with nearly all the features I've seen in other products that cost a lot more and used before.

Cons

I just wish it displayed discount pricing side by side so the savings were visible on each line item instead of only being totaled at the bottom.

“everything at one spot”

Pros

Having everything we use every day in one place has made a huge difference. Before Housecall Pro, keeping up with invoices was a mess and we didn't even have a proper customer database. Our workflow felt completely scattered. Housecall Pro really solved those problems for us.

Cons

Nothing comes to mind right now.