Housecall Pro Software Reviews

“Useful help articles”

Pros

The help section articles are really useful and being able to check a client's home square footage before showing up is a big advantage. The standout features for me are the customer notifications and the payment portal.

Cons

The online booking feature could use a few minor improvements.

“professional looking tool”

Pros

Right away the platform felt very user-friendly and it really adds a polished, professional touch to the business.

Cons

At this point I honestly haven't come across anything I dislike about the software.

“Worth the effort”

Pros

Getting familiar with the intricacies of a program like this was really worthwhile and at the same time it still feels simple to use. The integrations are also simple and convenient.

Cons

Signing in can be frustrating and the program depends heavily on having a strong internet connection so those issues come up quite a bit during use.

“Fits our business perfectly”

Pros

It's very simple to use and blends in really well with the way our business operates.

Cons

I'd prefer to have two employees included for the price I'm paying.

“Professional image and smooth sync”

Pros

Customers really appreciate the communication and our team enjoys how simple the app is to use. It puts us far ahead of the competition and gives our business the polished, professional image we want customers to see on every job. The QuickBooks integration also makes the accounting side much more simple and saves us a huge amount of time.

Cons

No complaints about HCP. I'm very happy with it.

“Customizable layout”

Pros

Being able to customize the layout makes a big difference since it lets us set up the system the way we want and makes daily work much more convenient.

Cons

Whenever I contact customer service, they listen to my complaint and record it but nothing ever seems to get resolved afterward.

“essential for businesses”

Pros

Before switching to it, keeping up with customer details was a mess. I was juggling handwritten notes, screenshots, OneNote files and then still had to manually enter everything into my calendar which took way too much time. With Housecall Pro, I only need to enter a customer's information once and it automatically syncs everything over to QuickBooks, Google Calendar, customer emails and text messages. It completely organized my workflow and made the whole process much faster and simpler. Honestly there's no comparison. A CRM like this feels essential if you want to run your business efficiently.

Cons

I have run into a few glitches although they were fixed pretty easily. The bigger downside is the cost since paying $150 a month for software feels pretty expensive. I also have some concerns about how well it will hold up when managing thousands of client files. I've seen people on Facebook mention that the system can lag and sometimes won't pull up customers in the database for several minutes once the customer list gets really large. At this point, only time will tell whether those complaints are truly a long-term issue because if that happens, exporting everything to a spreadsheet would be far from ideal.

“Boosted our revenue”

Pros

Ability to create jobs and work orders quickly with all the right details has made invoicing much simpler for us. This software has genuinely helped boost our revenue because fewer items get missed on an invoice.

Cons

Part of our business depends on recurring revenue and that's where the software feels limited. You can set up a recurring job but if anything needs to be changed, we have to delete the original job along with every occurrence. It would be much better if recurring jobs were built from an editable template.

“incredible customer database”

Pros

From start to finish, the platform is very simple to use. It keeps track of multiple things at the same time and builds a customer database that takes the guesswork out of finding and managing client information.

Cons

One thing that would really help is a search option that lets you look up a customer by phone number when you can't remember their name. Also, photo uploads tend to be slow most of the time, even when the images are in a small format.

“Huge boost for efficiency”

Pros

A fellow business recommended this product to me and it has made a big difference in how efficiently my company runs. The features are genuinely useful and the pricing feels fair for everything that's included.

Cons

Over the roughly four years I've been using Housecall Pro, there have been a handful of times when customer support didn't fully meet my expectations. That said I've been happy overall, it's just that every now and then you reach someone who seems stressed or having a rough day and the interaction doesn't go as well as you'd hope.

“Review process works well”

Pros

The time clock, overall organization and review process have all worked really well for me.

Cons

I wish I had done a better job keeping track of all my expenses.

“most user-friendly option out there”

Pros

After demoing several options this ended up being one of the most user-friendly platforms we looked at. This is our first time moving to digital software and their team has been excellent to work with while helping us get everything set up around our company's specific needs. We also really appreciate that it includes a review feature along with real-time data so our office staff can quickly see where technicians are in their schedules. On top of that, the Facebook community has been a huge resource for learning how other companies handle issues and for picking up useful business tips in general.

Cons

At times using the blue bubble chat has meant slower responses than we need especially when something important comes up in the office and needs quick attention. The Facebook group has been helpful for searching out workarounds or possible solutions while waiting to hear back through chat. I understand the reasoning behind not offering direct phone support for urgent issues but in critical moments it really would help to be able to immediately reach a live person by phone.

“Well-trained support staff”

Pros

Its simple to manage and has been very user-friendly. It runs really well across different devices which makes it convenient and the support team has continued to respond quickly whenever needed.

Cons

A few of the add-ons still feel like they need more development to be fully polished.

“No problems yet”

Pros

Running day-to-day operations feels much easier with this software thanks to its strong scheduling, billing and estimating features.

Cons

I honestly haven't run into any problems with this system.

“better access and productivity”

Pros

This platform is very simple to use, gives employees quick access and helps us get more done overall.

Cons

There have been a few hiccups with the billing department but aside from that, everything has been fine.

“Online booking works beautifully”

Pros

The online booking feature has been excellent to use although there's still plenty of room to make it better, like allowing customers to choose services by category.

Cons

Pricing input setup feels a bit restrictive in the way it lets users enter the price.

“automated review requests”

Pros

Having automated review requests go out to customers right when the invoice is sent has been a really valuable feature.

Cons

The Google Calendar integration only works one way right now. It would be much better if changes made in Google Calendar could also sync back into Houscall Pro and show up there.

“Brilliant customer care”

Pros

Customer support has been outstanding and the platform feels very practical. The website builder is also a really useful feature and adds a lot of value.

Cons

It's very user-friendly overall. One thing I'd change is how completed calls fully disappear from the list view. It would also be helpful to connect an inventory or field stock list so while I'm with a customer, I could enter a part number into the active call and instantly see whether I already have that item in stock.

“handy mobile version”

Pros

Using the mobile side of the program feels very simple and the software does a really good job sending customers automatic reminders, postcards and similar follow-ups.

Cons

It's honestly tough to come up with a complaint but having pictures attached to items in the inventory would be a nice addition.

“affordable product”

Pros

Right from the start this software has been simple to use, affordable and very clear to read. We haven't run into any issues at all and it really seems like the solution we needed for keeping track of jobs.

Cons

At this point, I honestly haven't had any problems with anything so I don't have anything negative to say. I'm even showing the program to my daughter now.