Housecall Pro Software Reviews

“Helpful ratings system”

Pros

The ratings system has been my favorite part of the platform.

Cons

I can't block off an employee's schedule unless I create a job. There are times when someone is off or in training and it would be really helpful to have that option without needing to make a job first.

“Weekly scheduling made simple”

Pros

Planning out the whole week is really simple with this and that's something I've genuinely appreciated.

Cons

It still lacks some of the more advanced reporting for job costing that you'd normally expect in a system like HP although there are workarounds. It's not ideal and I'm hoping they add that soon.

“promising features and client reminders”

Pros

Seeing how many built-in functions there were for sending client reminders is what got me interested in the program in the first place. One of the biggest complaints from clients is not getting enough reminders and not knowing when teams will arrive so that feature really matters. My concern is that the reminders in this program still aren't detailed enough. The app that connects with the system also doesn't give me everything I need. Zenmaid handles that part better so it seems like this should be possible although it was missing other features this program offers. If the reminder details were improved, this software would be amazing.

Cons

The reminder system still isn't flexible enough to let me tailor different kinds of reminders the way I need to.

“Has a lot of useful info”

Pros

It's simple, easy to understand and packed with useful information.

Cons

I honestly can't think of any downsides since it already includes everything you need.

“appointment scheduling done right”

Pros

Most of what I use it for is booking appointments, checking which technicians are available and seeing who already has jobs assigned. I've also tested the invoicing feature but I'm holding off on using it full time until the subscription with my current invoicing service runs out.

Cons

Honestly there really isn't anything about this program that I dislike. If I had to name one thing, it would just be wishing I had started using it a lot sooner.

“Handy work history tracking”

Pros

Keeping track of my work history in the app has been really useful and the app itself is very simple to use.

Cons

I do wish the app had the same level of detail and functionality as the web/PC version.

“useful for tracking staff issues”

Pros

This has been a really good product for companies that need to keep track of employee issues.

Cons

Adding more user interaction would make it better.

“Top-notch scheduling and support”

Pros

Scheduling estimates has been a real highlight and turning them into an approved project is very simple. On top of that, the support team has been absolutely top class!

Cons

I haven't run into anything that feels like a major concern.

“scheduling and proposal creation stand out”

Pros

Scheduling and proposal creation have been fantastic. The apps are simple to use and it even reaches out to customers for us which I absolutely love.

Cons

The frustrating part is not being able to talk to someone directly when there's an issue. It's always through chat which makes it harder to fully explain what's happening and getting help can take a while.

“wonderful online booking option”

Pros

extremely easy to use. The system is simple to handle, the tags make it much easier to keep track of clients and understand them later and the online booking option for customers is a really useful feature.

Cons

It would be much more helpful if bundled services could be booked together. Right now, I have to break the bundle apart and schedule each service separately. The 3% service charge to collect payments also feels high especially on top of the monthly fee for the H/C app which can really add up for a small business owner. I'd also like to be able to assign customized time slots to each service when creating the service list since that would save time during scheduling.

“Gentle learning curve”

Pros

Found it userfriendly and learning how to use it didn't take much time. The notifications have really been a game changer.

Cons

It would be better if the app let users search the customer database using details like the date of the last service and handle reminders or estimate follow-ups directly in the platform for more complete CRM and sales functionality. It also feels somewhat inflexible for businesses outside of the HVAC industry.

“on-site payments reduce duplicate entries”

Pros

One thing we especially value is giving customers a chance to "meet" our technicians before they arrive. Having a photo and name ahead of time adds a level of reassurance that really matters especially during uncertain times. We also appreciate being able to take payments on site which helps cut down on duplicate entries.

Cons

Honestly there is not much to dislike about the software. The only minor issue is that the included service plans do not always leave enough room for all the information we would prefer to add, though I can see that they would likely be sufficient for many other users.

“Fast service and reliable timing”

Pros

They called ahead before arriving, showed up on time and got the job done quickly.

Cons

Nothing to complain about, they did exactly what they said they would do.

“professional and smooth workflow”

Pros

From day one, it has lived up to everything it promises. It's been a real game changer for my business and I'd absolutely recommend taking the time to book a demo and truly invest in it. Creating invoices, communicating with customers, scheduling jobs and gathering reviews have all improved dramatically. Our customers constantly compliment how professional and smooth the whole experience feels and they've been raving about the software.

Cons

Haven't come across anything I'm unhappy with.

“Comprehensive program”

Pros

Having everything in one complete package has been a huge plus. I no longer have to jump between different apps to schedule jobs and get the work done. The connected card services are also really helpful and reviews are coming in as well.

Cons

No complaints at all and I don't expect any either because the team behind Housecall Pro is top quality.

“Reliable uptime”

Pros

Getting started with the basic tools was quick and the system is very simple to use. The software has also been consistently available with strong uptime.

Cons

Support is extremely slow and barely helpful. Their so-called help is chat-only and after spending more than an hour and a half there, I still got nowhere with the system issues. There's no option to speak with a real person live and they don't provide any phone number to call the company.

“best CRM we ever tried”

Pros

After trying around six different CRM platforms, this one has been the best fit for us. We especially love it for scheduling and collecting reviews and the fact that it brings everything together in one all-in-one solution makes it even better.

Cons

The only thing that feels a bit excessive is sending both an email and a text to ask for reviews. It would be much better if there were a setting to choose one or the other instead.

“All-in-one and feature-packed”

Pros

Having everything in one place has been a huge plus. My team can clock in, jobs are easy to schedule, the dashboards give a clear view of performance and processing credit payments is very convenient.

Cons

The monthly cost is a little high but it comes with a lot of features. Once in a while, a few bugs pop up, though they usually get fixed quickly.

“Field team loves it”

Pros

Our techs have really taken to this system. We switched over from another platform and the experience out in the field has been outstanding.

Cons

I do wish the payroll reports included totals and felt a bit more polished overall. It would also help if each job on the schedule could be labeled with statuses like "fit in," "Not Confirmed," or "Confirmed." I'd also love a quick search option for estimate numbers or invoice numbers. That feature may already exist but I haven't been able to find it yet. Another thing I miss from our previous software is being able to drag and drop item details onto an invoice or estimate.

“Helped me communicate with clients in a professional way”

Pros

Right away, this software started helping me keep track of CRM details and communicate with clients in a much more professional way. It has organized the whole process and made a noticeable difference in how I handle invoicing and manage revenue. Tasks that used to require three or four separate apps can now be done in one place and Housecall Pro does them even better.

Cons

At this point, I really don't have any major complaints, aside from a small learning curve at the beginning. Most of the issues I ran into were things I was able to figure out myself as I got more familiar with the system over time.