Housecall Pro Software Reviews

“Supportive customer service team”

Pros

Running a business with this software has been a really positive experience. It's user-friendly, helps you stay on top of operations and gives you better control over invoicing. Whenever help is needed, the customer service team is there and genuinely supportive. They come across as knowledgeable professionals who truly care about their users.

Cons

They're constantly rolling out new features and keeping your company informed and up to date throughout the process.

“amazing texting features”

Pros

Having customer texting built in has been really useful and the team messaging is just as helpful. On top of that, invoicing, scheduling and keeping customer information stored in one place makes work much easier to manage.

Cons

I'd really like to see an automatic confirmation text sent to customers a day ahead of their booking, just to make sure everything is still good to go. At the moment, I have to send those messages manually.

“Clear interface and fast updates”

Pros

Right away, the software feels very user-friendly. The interface is clean and simple and having both a mobile app and a desktop app makes it really convenient to use in different situations. One thing I really appreciate is how responsive the company is to user feedback, they seem to listen and roll out updates pretty quickly. It also offers an open API with plenty of third-party software integrations and they appear willing to expand that even further. The work orders feature has also been really solid.

Cons

There are still some important features being developed that really need to be in place but aren't available yet. A few key features do exist but they feel like they didn't get as much attention as they should have especially compared to other less important areas that seem more polished. The reporting could go much deeper and the service agreements section still needs improvement.

“easy to look at past records”

Pros

Housecall Pro has been really helpful for managing our customer scheduling, dispatching and invoicing all in one place. The system is simple to use and having a customer database with a full history on each account makes it simple to look back at past records whenever we need to.

Cons

None at this time. It has been working very well for our needs.

“Super efficient and effective”

Pros

Using this application has been excellent. It's incredibly efficient, works really well and I'm genuinely enjoying it.

Cons

No issues at all.

“always improving for customers”

Pros

I really appreciate how consistently it keeps growing and expanding. They're always paying attention to customer feedback and looking for ways to make the overall experience better.

Cons

The only challenge is that growth naturally brings a few obstacles along the way but it's hardly a real downside since they've done an excellent job working through them.

“one central hub”

Pros

Having everything in one central hub has been a big help, customer records, scheduling, quotes and invoicing are all in the same place. My stress level has honestly dropped by 20% or more. When a new customer comes in and I book a job for a free consultation, I can set it up and move on. That's a good thing because I've got plenty of other things on my mind besides wondering whether I entered that customer into all the different patchwork systems I used before.

Cons

would like to see the ability to copy a quote from one customer over to another.

“Useful customer history”

Pros

The job tracking, scheduling and customer history have been really useful and I also appreciate how well it keeps customers informed throughout the process.

Cons

Since I started using HouseCall, the company has grown a lot and at times that seems to have made the software a bit problematic and occasionally buggy.

“Brilliant mobile app”

Pros

Right away the platform felt simple to work with and it's well set up for mobile use. Sending invoices is simple and being able to view customer texts directly through the mobile app is really helpful.

Cons

One downside is that the mobile app still doesn't match the desktop version. It also doesn't automatically send notifications for recurring services. The pricing feels too high especially during the off-season for lawn service. Back in the winter of 2019, I had to cancel it and later returned, even though it meant paying a bit more.

“Fluid workflow”

Pros

Everything feels much more fluid now and is very smooth to operate.

Cons

The employee time tracking is weak since it only shows clock-in and clock-out. Other programs display each employee's time throughout the day although that's a pretty minor issue.

“Helping us go paperless”

Pros

Using it feels very simple and it really helps create a fully paperless workflow.

Cons

The web presence tools for building business pages could be better and the percentage charged for credit card payments could be lower.

“amazing sales proposal feature”

Pros

It keeps all the information we need in one place which has been really helpful. The sales proposal feature is especially a standout since it lets customers choose between several package options.

Cons

It doesn't really feel built for construction work. It seems better suited to smaller day-to-day service businesses like plumbing or HVAC. I'd also really like to see change orders added since larger jobs tend to shift constantly from one day to the next.

“Valuable time-saver for invoicing”

Pros

This app has been really helpful for keeping track of our business and reducing the time we spend on estimates and invoicing overall.

Cons

I do wish the app worked more like the desktop version. It would be helpful if it showed product costs in the app along with the invoice history.

“Excellent integrations for daily work”

Pros

it connects with the other systems we already use in the company really well.

Cons

It does cost a bit more than similar products but it really helps keep everything organized and makes our day-to-day workflow more efficient.

“crucial for my small business”

Pros

Starting my small business would have been much harder without it. It's become a key part of how I manage everything and it helps me juggle all the different roles I have to take on.

Cons

Any issues I've run into have usually been taken care of very quickly.

“simple to add line items”

Pros

Quite simple to handle and it doesn't take much to understand how things work. Adding or removing line items is also very simple which makes updates quick.

Cons

On the accounting side, though, it has been a nightmare. We have not been able to figure out exactly what we paid in credit card processing fees and that information is not available to us. They have shown no interest in helping by providing an invoice that breaks down what we paid and I'm honestly shocked by the level of customer service around this issue. I was told to dig through my invoices to calculate it myself but with thousands of invoices that is basically impossible. If money goes missing and you cannot track it down, this is where you will notice it. Your invoices and bank statements will not line up and when your accountant asks for that information, you will not have anything to give them. In the end, you may have to absorb that loss when filing taxes and it can add up to thousands.

“Organized and professional look”

Pros

Everything feels very organized and it helps us present a much more professional image to customers.

Cons

it doesn't integrate with FreshBooks, only with QuickBooks.

“Helpful google integration”

Pros

Staying connected with my clients has been really convenient and I also appreciate how well it works with Google.

Cons

At this point, I haven't run into any issues with the software.

“Uncomplicated and efficient”

Pros

Its not complicated at all and everything feels simple to navigate.

Cons

not every task can be handled from the phone.

“Better communication all around”

Pros

Communication with everyone involved is much more effective with this software which has made day-to-day coordination a lot easier.

Cons

Something that would make it better is having a way to log older items, like jobs I completed and got paid for before I started using the software.