Housecall Pro Software Reviews

“proactive support”

Pros

Right away, I appreciated how many features it comes with and the team checks in with me every couple of weeks. They're both personable and professional which makes a big difference.

Cons

Even as someone who isn't very familiar with computers or apps, this has made things incredibly simple for me. They also regularly ask what they can do better and it's genuinely nice working with such humble people.

“They are always available”

Pros

Getting started with it was simple and it connects well with other apps that help our business expand. They roll out new features pretty quickly which I really appreciate and tools like Consumer Financing have been especially valuable for our customers since COVID. Customer support has also been excellent, whenever I get stuck and need help fast, there's always someone available to assist. The system is user-friendly and doesn't take long to learn and it's nice that you can add more features over time as your company grows. I'm definitely looking forward to seeing what they come out with next.

Cons

One thing I'd really like is more consumer financing choices for customers with lower credit scores. It would also help to have a middle name field in the customer info section of the app since it gets confusing when multiple customers share the same first and last name. Another limitation is that the contact type only gives options for homeowner or business, with nothing for tenant. That creates problems because sometimes the tenant needs to be billed and other times the owner does. There's also an issue when sending invoices to QuickBooks: if the estimate and job were scheduled using the tenant's customer information but the invoice is supposed to go to the owner, QuickBooks tries to place the tenant's name in the billing section instead of in the recipient or jobsite area. Because of that, I have to manually correct the details before I can email or print the invoice.

“strongly recommend it”

Pros

Everything about it feels user-friendly and getting it integrated into our workflow was simple. It covers nearly every function our business needs right out of the box so we barely had to spend any time on setup or customization. I'd definitely recommend it.

Cons

Honestly the only downside is having to pay for it, LOL. Aside from that, I really don't have any complaints at this point.

“budget-friendly and simple to navigate”

Pros

Right from the start this product felt user-friendly, simple to navigate and affordable enough to help me stay on top of all my customers' needs while also keeping the company's data organized and manageable.

Cons

A stronger presence and better interaction on social media could really help this company stand out even more compared with Thryv.

“Flawless sync with QuickBooks”

Pros

The invoicing sync from Housecall Pro to QuickBooks works flawlessly and saves me a ton of time every week. It cuts out hours of manual work which has been a huge help.

Cons

The only part that really frustrates me is setting up a child customer. On the app, there's no option to choose a parent company so I have to open Google Chrome on my phone and use the browser version to make that change. Once that's taken care of, this would be the ultimate app for subcontractors when it comes to accessibility, simplicity and efficiency.

“Way more affordable than other options”

Pros

Compared with other options, nothing really comes close to this pricing. Even so, it doesn't feel limited at all, you get pretty much everything you could need for a fraction of what most other programs would charge.

Cons

Nothing comes to mind right now.

“Best value for price”

Pros

After trying several options, this one gave me the best value for the price. The main things I needed were scheduling and CRM and it handles both really well. The scheduling tools and customer notifications are the features I appreciate most.

Cons

One thing I'd still like to see is a better way to integrate flat-rate pricing software.

“confusing client texts and delays”

Pros

There really isn't much to praise here. The system feels very slow and I kept running into issues while using it.

Cons

A big problem is how messages come in from clients while you're on the way. On top of that, the texts show up from random phone numbers so customers end up thinking they're all coming from the same company which creates a lot of confusion.

“awesome setup and usability”

Pros

The setup was quick and using it day to day feels very simple.

Cons

One thing I'd still like to see is a better workflow once a job is already in progress, like being able to pause it to order parts and handle similar tasks.

“professional and hassle-free workflow”

Pros

Everything feels professional and it makes routine work much more manageable.

Cons

The app still doesn't include every option yet and I'd really like to see those features added.

“Well-designed and marketing-friendly”

Pros

It's very simple to use, the design looks polished and it connects nicely with social media marketing.

Cons

Some upgrades aren't included in the basic plan.

“positive experience so far”

Pros

Using this product has been very convenient and it's simple to navigate. It offers a lot of features we normally wouldn't have access to and we definitely plan to make full use of them. Up to this point, it has been a very positive experience.

Cons

The integration process has been slow on our side. We rely heavily on PO and WO numbers and there really isn't a proper place to store that information besides the notes section. Since some of our technicians aren't very comfortable with technology, it's really important that everything be accessible in one central location.

“Minimal learning curve”

Pros

Coming into the job without anyone available to train me, I had to figure out the software already being used on my own. I went through the videos and was able to start using the software that same afternoon.

Cons

Honestly I don't have any complaints. I love the program because it's very user-friendly and simple to work with.

“Mobile-friendly tool with amazing reporting”

Pros

Running this on mobile has been incredibly convenient and it's very user-friendly when I'm out in the field. The reporting is excellent and I appreciate that they keep improving it, adding more to it and continuing to build more value into the program.

Cons

One thing I'd like to see is more time spent refining certain existing features instead of constantly pushing out new ones. It would also really help to have a pause button for jobs that aren't finished yet, rather than only being able to pause individual segments.

“More time to focus on selling”

Pros

Out of all the options I looked at, HCP came the closest to being a single platform that covered almost everything I needed. It has saved me a ton of time, let me focus more on selling and even given me back extra hours in my personal time.

Cons

One thing that still gets in the way is building estimates for clients who want several pricing options at once. HCP does let you separate out new options but it's not very convenient to combine multiple selections once the customer decides. I'm hoping that's an area they improve.

“simple to manage”

Pros

One of the best things about this product is how simple it is to use.

Cons

This software seems to be built more for businesses that travel to the customer rather than customers coming to your location, like in a print shop setup.

“Best value for HVAC business”

Pros

From pricing to day-to-day use, this has been the best value I've seen for an HVAC business. Honestly I can't picture running things with anything else.

Cons

My only complaint is that I didn't come across it sooner.

“Well integrated platform”

Pros

Everything feels very user friendly and the whole platform is neatly packed together in a clean organized way.

Cons

I do wish there were more options to promote a business especially through additional social media channels and sites like Yelp. Ratings matter a lot when it comes to growing a business so having more support there would really help.

“Handy updates and estimates”

Pros

Being able to let my customers know when I'm on the way and send estimates has been really helpful.

Cons

A few of the apps still don't work that well. For instance, the review app isn't connected to Google.

“cut down the amount of paper contracts”

Pros

Keeping track of customers, sending arrival notifications and collecting reviews has been really helpful. It has also cut down the amount of paper contracts we use and the estimates and billing look clean and professional. The phone app makes everything very convenient to use.

Cons

The banking side is expensive. I use my own Clover device through Bank of America instead because the card processing fees are much lower.