Housecall Pro Software Reviews

“Efficient workflow for big teams”

Pros

Navigation is simple, it gets the job done and it really helps lighten the workload throughout the day. I'd definitely recommend it for larger companies.

Cons

Nothing to complain about, we've been using the software for years.

“Online booking costs too much”

Pros

Scheduling jobs online is pretty simple, you choose the customer, select the service and set the time. It also sends automatic texts to customers when the job is booked, when the crew is on the way and once the work is finished. After completion, an email goes out that can be used to request a review. Another helpful feature is being able to scan credit cards in the field using just the app on your phone. The QuickBooks integration is useful too.

Cons

Pricing is where it fell apart for me. At $49 a month it already would have been a tough sell to my clients but having to jump to $137 per month just to unlock online booking made it too expensive. That price difference was ultimately the deal breaker.

“incredible real-time job updates”

Pros

Having real-time updates for jobs throughout the day or even the whole week is really useful and keeps everything current.

Cons

The usage feels a bit limited and it could definitely be improved with better applications.

“friendly staff”

Pros

Support team stands out. They're easy to reach, quick to respond and genuinely friendly. They pay attention to user feedback and keep rolling out updates and new features which makes the software feel like it's always improving.

Cons

The calendar and scheduling side still feels slow, clunky and overcrowded. Scheduling or reassigning jobs takes more time than it should. There are also no email or text reminders for employees. On top of that, the email notifications and invoice templates don't offer much room for customization. It would be much more useful if we could swap out terms like "professional" and "appointment" for wording that better fits our industry.

“Valuable exposure for healthcare services”

Pros

It gives you a solid way to promote your products or services which is especially useful if you work in healthcare.

Cons

I don't really have any complaints, aside from the fact that the cost can be pretty high just to access and use the platform's services.

“simple to get used to”

Pros

The platform feels very flexible and is simple to use so getting users comfortable with it happens pretty quickly.

Cons

At times some screens can be a bit slow to load.

“Contacting customers is easy”

Pros

The features in this app are really useful. Sending invoices is very simple and getting in touch with customers is quick and convenient.

Cons

The site could definitely use a bit of TLC and would benefit from an update.

“Marketing tools in one place”

Pros

Having everything in one place, including the marketing tools, makes this feel like a complete all-in-one solution.

Cons

The only downside is that it doesn't automatically connect with social media review sites.

“More targeted local leads”

Pros

Getting customers takes a lot less effort because the platform sends us jobs based on the area we've set. We also get leads across the different service categories we specialize in which helps bring in relevant work.

Cons

One thing that could be better is how they sent email previews for job leads. At times, they would send several of those in a single day.

“faster payments”

Pros

Using this has been very simple for both our employees and the team working out in the field. The system is simple but it still gives our company a solid way to stay connected with customers. From the office side, we've cut down a lot on the number of invoices we used to send by mail. Customers seem to prefer getting emails from us especially when invoices are included. The payment portal is also very user-friendly and we've seen a noticeable jump in online payments because of it.

Cons

One thing that could be improved is the schedule page. The times really need to stand out more or at least the top of each hour should be bolded. It's especially hard to schedule an appointment in the weekly view on Fridays since the time appears all the way over in the far-left margin.

“Has a lot of useful features”

Pros

There's a lot to appreciate about Housecall Pro. We rely on nearly every feature it offers, from the on-the-way text messages to the postcard marketing tools. It's also set up to automatically send appointment confirmation emails and follow-up emails which saves us time. One thing that really helps is being able to view all open or unpaid invoices on a single screen. The custom reporting is also useful since you can build reports using the tags you assign. Overall it offers a lot of value and functionality.

Cons

Honestly I don't really have any complaints. They're always updating and improving the platform. Anytime an issue comes up, they make an effort to help and fix things. And if there's something you don't like or don't fully understand, they'll take the time to walk you through it and help out.

“Constant updates and smart tools”

Pros

HCP's engineers and team clearly invest a ton into the software. We're seeing updates and feature improvements almost every single week and they just keep adding more. The functionality is honestly impressive. It has helped our business grow and our customers really appreciate the technology especially the text message notifications and online bill pay.

Cons

There are still a few features I'd personally like to see added and I've already submitted those requests. To their credit, HCP is very open to feedback and keeps track of what users ask for. I've already seen some of my suggestions turn into actual features so I'm confident that will keep happening.

“real time communication with customers”

Pros

Real-time communication with customers is a big plus. Putting invoices together is simple and I can send them to clients right away without any hassle.

Cons

Honestly there's not really anything I dislike about it.

“Been a huge help”

Pros

it has been a huge help. Entering patients' information takes about half the time now and it makes my whole day a lot easier because the system is so simple to work with.

Cons

everything feels right on point. If anything, maybe there could be fewer steps in some places but that's not really a real complaint.

“No complaints from my end”

Pros

Having the integration between everyday basic tasks and marketing activities in one place really makes routone work much more easy.

Cons

Everything looks good and works well for me. I honestly don't have any complaints at this point.

“Automates a lot of tasks”

Pros

A lot of the tasks we used to handle by hand are now automated. Our customer relationships have gotten better and we're rescheduling more than 90% of first-time customers.

Cons

The service agreement pricing charges us $60 on the account even when we only have one or two customers paying $10. It would be helpful to have a lower-cost entry-level service agreement option.

“Ui stands out”

Pros

Right away, the user interface and overall usability stood out the most. Everything feels user-friendly and well organized which makes the platform pleasant to work with.

Cons

One limitation is the restricted ability to set up APIs and extend the functionality as our business scales. That said they are actively working on improving it.

“Helpful square footage breakdown”

Pros

One thing that's been useful is how it breaks down the square footage of the home and it also helps with keeping customers informed by letting them know the time frame when I'll be arriving.

Cons

At this stage, I really don't have much to complain about. Everything I've been using in Housecall Pro has worked well and hasn't let me down.

“Run my business anywhere”

Pros

Being able to manage the business right from my phone is a huge plus and I don't have to stay stuck behind a desk.

Cons

The connection can be unreliable when I'm in areas with weak reception.

“Continual updates and great support”

Pros

the platform is simple to use. It keeps improving through continual updates which shows the company is actively working on the product. Customer service has also been excellent whenever needed.

Cons

At this point, I do not have any real complaints. The company clearly seems committed to improving the software on an ongoing basis.