Housecall Pro Software Reviews

“custom dashboard”

Pros

The platform is simple to work with and the customizable dashboard along with the tracking features has been really useful.

Cons

I'd still like to see faster response times on BCB and having a pause button for jobs would make it even better.

“Customers love it”

Pros

My customers really enjoy using it and it adds real value to my business.

Cons

The only downside is the extra cost for adding more features to the software.

“Pro user”

Pros

Scheduling jobs is good, but there are issues with it I'll discuss later. Pay attention, as this feedback could greatly benefit your business. I have marketing experience and know what can go wrong from previous dealings with other marketing companies. Please consider my points to avoid future losses and stay ahead in the industry. Your proactive approach is commendable, but please read my review carefully. Thank you!

Cons

I think this app needs work. For example, finding existing customers is almost impossible, even though I know they're in the Rolodex. It shows that it's a previous customer, but how do you look that person up in the Rolodex? It's virtually impossible. I get lucky occasionally, but I've given up. Another problem is I paid $50 for a credit card swiping product that doesn't work, and I don't get the text messages. If HouseCall Pro had a live person to talk to, I could figure out a lot more, but it doesn't seem to exist. I was once in contact with an support team, but they dropped the ball. Now I have no one to talk to. Another thing is when you talk to people, you should automatically get emailed a customer representative review so representatives do a better job and try their best. For example, Angie's List representatives always had a chip on their shoulders even though they were a review company and never reviewed themselves. I watched them go from nine hundred million dollars to almost a billion dollars, down to five hundred million dollars, and sold out for 550 million dollars, all because no one would listen to their business partner, Scott Watkins. I have many entrepreneurial ideas and am soon retiring from carpet cleaning to become a multi-millionaire. It would be in HouseCall Pro's best interest to listen to my advice; I have a degree in marketing.

“Love HouseCall Pro”

Pros

HCP has made managing my business much simpler. It effectively replaces a part-time employee with its capabilities. The digital scheduling is excellent, and the text and email reminders look very professional. Customers frequently comment on how much they appreciate the communications (mostly automatic). The invoicing is clear, and the credit card payment link helps keep accounts receivable low. Everything is just a click away, and very straightforward. Their customer service is outstanding they respond within minutes and provide precise answers. Even if a feature isn't available, they submit requests for future updates. Overall, it's the best software I've used in 20 years of business.

Cons

Some features don't exist yet, but I've found workarounds for all of them. For example, you can't send out a broadcast marketing email to your customer base. However, you can easily export your client list to do it through another platform. You can easily send out a custom postcard to your client list through HCP, and it can even be automatic. Since it's cloud-based, if I don't have cell service or Wi-Fi, I can't access any info or process any invoices, etc. This is a limitation.

“User friendly”

Pros

This software is very easy to use. Most of our team started using it immediately without training. I love that we can schedule, process payments, view customer history, and utilize every function whether in the office or on the field. We can send internal messages to both staff and customers. It shows our earnings, tracks outstanding invoices, and keeps our company running smoothly and efficiently.

Cons

In the beginning, if I had to go back and close out a job and backdate it, the software wouldn't allow me to choose the appropriate date. However, this has been fixed, and I haven't had any recent problems with this issue.

“An important appendage of our growing company”

Pros

The equipment tracking feature for each customer has simplified things for both our inside staff and techs. With service agreement options, tracking service details is easier for techs. It has also helped inside sales stay consistent with customer maintenance and boost income.

Cons

As we grow and figure out our growing pains, I've realized it would be great to have a system to track inventory as our techs use it with each customer in real-time. This type of feature would help with repurchasing and tracking lost inventory.

“Very good quality software for extremely reasonable price.”

Pros

I stumbled upon this software through a distributor's app and initially just wanted the free gift for completing a demo. It has turned out to be surprisingly beneficial for my business. Clients appreciate the service reminders and real-time arrival updates. Paperless invoicing cuts overhead, and professional-looking invoices include itemized descriptions. Customers can pay via a link or credit card reader with standard or lower rates. It integrates seamlessly with QuickBooks, and automated thank you emails with review requests are a nice touch.

Cons

I find it difficult to link my reviews across all platforms available to my customers. Having nearly 100 reviews with a perfect 5-star rating and well-written reviews about my services provided, if new potential customers can't see them across other platforms, it's somewhat useless.

“So much potential... so much that was wrong.”

Pros

It integrates with QuickBooks Online. It's hard to pinpoint what I liked about it; the built-in map to track techs was helpful in theory but didn't always work.

Cons

It's frustrating to find out that the history they said would be imported only gave us dates of service, not the actual history. We couldn't see what we had done for the customer, only what amounts QuickBooks had received and when. That is not history. Something major for us is that if you have a multiple-day job, like a remodel, tunneling to replace a sewer system, or running new water lines in a house, you have to add additional scheduling, and each occurrence ends up in QuickBooks whether you billed out for that or not. In other words, we had multiple no-money-due invoices in QB that didn't need to go over because customers should receive one invoice for a job with all the details on one invoice, not multiple invoices with small amounts on them. This was the worst.

“Great Product!”

Pros

I value the customer support team's willingness to improve. The Pro Vote feature is brilliant; I've seen several of my suggestions come to life.

Cons

The name. When interacting with clients, the name "HouseCall Pro" limits this amazing product to residential service calls when it's so much more. I had to modify a few internal processes, but I've managed two- and three-month projects from one invoice, allowing Change Orders to bill out as segments. The name should be revised, considering something more dynamic. ServiceTitan had the right idea with the wrong product.

“Amazing!”

Pros

Setting up our company was quick and easy. Invoicing and job dispatching are detailed and straightforward. Creating price lists is a standout feature that eliminates common staff pricing questions. We created various lists for contracted clients, residential, and subcontractor pricing. Purchasing HCP software was a great decision for our business needs. We can track labor, costs, payroll, invoicing, and dispatching, plus see techs' live locations. The ability to add pictures to work orders is highly valued by techs. Customer service is exceptional and responds quickly, though timing can vary. The FAQ section on both desktop and mobile helps technicians find answers without calling the office. Running reports is also simple.

Cons

Our least favorite aspect within the app is not being able to select which permissions employees can see. For instance, the tech can see revenue on jobs, etc. There's a two-day lag on deposits. The processing fees for a credit card are in line with other merchants currently available.

“Great Software for Residential Service”

Pros

I appreciate the payment options for clients, calendar synchronization, estimates, postcard integration, and support systems.

Cons

Sometimes it takes a while to load on the customer's end, so they think it's not working. I think it's just because it's encrypted, though.

“Housecall Pro - ALMOST the best home services software on the market”

Pros

Housecall Pro offers a wealth of features at an affordable price. The main interface is relatively easy to use, and there's a dedicated online fan base on Facebook that's very helpful.

Cons

There's no official support phone line from the company. They use a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes quickly, but they aren't always perfected before being released and can be buggy.

“Great Product”

Pros

The owners were used to a different dispatching system, which felt outdated and less intuitive. When I became Office Manager, I discovered Housecall Pro through social media ads. I loved its ease of use, online payment options, and review features. I showed the owners, and we switched to Housecall Pro without regret.

Cons

I wish the system could notify me when my technicians went en route, started their job, and finished their job. I wish for some sort of push notification or a chime when the dashboard is open.

“HCP listens”

Pros

I appreciated that a conference call was arranged to address a major billing issue with multiple departments. They listened to my concerns and made a software change within 2 hours, which we now use weekly.

Cons

There are still a few buttons that need to be more accessible. For instance, the client search has too many steps to be the single most used button. That's why we have HCP, to keep track of our clients' info, etc. There are too many unnecessary steps. You made me click the client page, then I have to select the search bar, which is on the opposite end of the screen. Either have the search bar autofill (start cursor there) so we can click client and then start typing the client's name, or (my preference) add the search bar to the header and make it accessible from every page. Second biggest fix requested: I wish we would get a notification similar to when an invoice doesn't connect with QuickBooks properly for when our texts and emails don't go through to the client. We love the software so much that we use the "on my way," "finish" tabs, and send estimates via email, and it's frustrating hearing the client didn't receive the notification only to learn we had a missing letter or wrong digit, etc., that we could have caught initially. It makes the client feel like we've forgotten them when they expect the notification, we do our part, but they don't receive it, and we don't know it didn't get completed.

“Logical interface”

Pros

Its quite userfriendly and the interface is simple enough that everything feels uncomplicated.

Cons

Honestly I haven't run into anything I dislike. It's been really solid software overall.

“Job notes are useful”

Pros

Being able to view notes tied to specific jobs and add my own comments is really helpful.

Cons

It doesn't update very often.

“Polished mobile-friendly interface”

Pros

interface feels very polished. It's simple to navigate and being able to access it on mobile makes it very convenient.

Cons

The pricing tiers feel too expensive for what you get which is frustrating. Another big issue is the lack of offline functionality. When I'm out on jobs in places with weak or no cell service, the mobile app becomes basically useless. I brought this up to them and they said it was one of the most requested features. That was a few years ago and nothing has been fixed yet.

“Easy to keep up with appointments”

Pros

Housecall Pro makes it simple to keep up with sales and appointments which helps a lot with staying organized.

Cons

user side can be a bit confusing at first but once someone explains how it works, it becomes much easier to use.

“shows photos of the house”

Pros

I really appreciate that it shows a photo of the house or apartment before I go there to clean which helps a lot. I also like that it connects with MapQuest so getting directions to the location is convenient.

Cons

The part I don't enjoy is that the setup feels a bit confusing to me. Sometimes I can't remember where I need to go in the system to find what I'm looking for because the layout is a little unclear.

“Valuable for my business”

Pros

Its not complicated and feels very user-friendly to use. It has been really valuable for my business and fits the way I need to use it. I'm genuinely satisfied with it and haven't run into any major issues or complaints. We worked with it for nearly a year and a half.

Cons

There wasn't anything in particular that caused problems since everything worked well for me and I was very happy with it. In the end, we stopped using it but that decision wasn't because we disliked the product. It was more of an operational need that pushed us toward another solution. I'd absolutely consider using this product again in the future.