Deidre
Construction, 1-10 employees
Less than 6 months
“Do Not Use”
Pros
Nothing at all; they lack professionalism, and their customer support is awful.
Cons
Everything. I did not like them at all. 0% rating.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
1
Functionality
1
Antonio
Product, 11-50 employees
More than a year
“Housecall Pro has made managing my home service business so much easier!”
Pros
The scheduling and invoicing features are a real game-changer for me.
Cons
I wish the mobile app had more customization options for my business needs.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
10
Functionality
6
Kimberly
Product, 1-10 employees
Less than 6 months
“Good, Bad & Ugly”
Pros
For the most part, the core program is excellent. Jobs, estimates, scheduling, etc. However...
Cons
The payroll is so full of bugs it needs several cans of Raid to handle them. The whole money section is a mess. I can't get it under control at all. And the reports leave a lot to be desired as well. Frustrated...
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
5
Functionality
9
Wesley
Construction, 1-10 employees
Less than 6 months
“Not The Best For The Price”
Pros
Its intuitive design and layout are easy on the eyes and quite self-explanatory.
Cons
I got spammed with phone calls from a salesman every day until I subscribed to their service.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
6
Functionality
8
Nyashdzaishe
Product, 1-10 employees
Less than a year
“amazing”
Pros
The fee is very reasonable, offering great value for the money.
Cons
The chat bubble option is just there for looks. They take forever to assist, if at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jammi
Product, 1-10 employees
“housecall pro review”
Pros
What makes Housecall Pro stand out is its customer management features with invoicing, scheduling, and service dates and times.
Cons
There are times when the app would freeze up, preventing me from getting valuable customer information.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
James
Product, 1-10 employees
Less than 6 months
“House call Pro use”
Pros
Housecall Pro stands out as a powerful business management solution for home service professionals.
Cons
However, users might find the cost relatively high depending on their business needs.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Akou Kafui
Product, 1-10 employees
“Calendar Software”
Pros
Top-notch marketing product and appointment calendar; scheduling is simple and professional. I recommend it.
Cons
Facilitates very professional and straightforward scheduling. I recommend it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Aaron
IT, 1-10 employees
Less than 6 months
“Something to consider”
Pros
The app is very easy to use. It's quite intuitive and simplifies task management.
Cons
This app is geared toward businesses in a specific niche, like handyman services and the like, but it was not a good fit for my business.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
10
Functionality
3
brad
Healthcare, 1-10 employees
“Ok for on call visits”
Pros
Helps keep my at-home client visits separate from my other scheduling platforms.
Cons
I'd appreciate it if the platform could integrate more easily with my other scheduling software.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Doug
Construction, 1-10 employees
More than a year
“used to be good”
Pros
Not much anymore. It used to be good, but they keep trying to add features and nothing seems to work right.
Cons
I hate that they never take responsibility. If you get to talk to someone, they act like you are wasting their time.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
2
Functionality
4
Anonymous
Not Specified, 1-10 employees
More than a year
“Satisfied Customer”
Pros
I like everything about Housecall Pro's diverse options.
Cons
I like everything about Housecall Pro's diversified options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jawad k.
Retail, 1-10 employees
“Connects team and customers”
Pros
The built-in system does a really nice job of keeping employees and customers connected in one place.
Cons
I needed more than the two-week trial period to fully learn my way around everything.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Computer & Network Security, 1-10 employees
“Not worth it”
Pros
We still haven't found Housecall Pro to be user-friendly.
Cons
It just doesn't seem worth the risk.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Brandon D.
Consumer Services, 1-10 employees
“Easy access for field staff”
Pros
Scheduling jobs is simple and the platform makes it simple for field staff to access what they need while they're out working.
Cons
The weaker areas are reporting, billing and the QuickBooks integration which could be better connected and more reliable.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
6
Zach H.
Transportation/ Trucking/ Railroad, 11-50 employees
“Dispatching and invoicing done right”
Pros
Being able to view the full schedule in one place makes a big difference and dispatching jobs is hassle-free. The invoicing feature is also really useful since it lets us collect payments directly through the software.
Cons
Booking a job in Housecall can be a little time-consuming because the process goes through multiple pages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
abdou a.
Internet, 1-10 employees
“Keeps tracks of everything”
Pros
Keeping track of appointments, invoices and payments is much more organized with this platform especially for home service businesses.
Cons
The monthly pricing can feel a bit expensive, particularly as the company grows in size.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
8
Ronald Abilmar R.
Computer Software, 1-10 employees
“Makes it easy to keep up with client appointments”
Pros
Keeping up with client appointments has been really convenient and it helps me stay organized with my jobs while always knowing exactly where I am in my schedule.
Cons
On the flip side, I'd like to see more customization for how generated documents and forms look especially things like invoices and contracts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karen B.
Hospitality, 1-10 employees
“Misleading sales promise”
Pros
Nothing about this company stood out positively to me.
Cons
They misled me just to win my business by promising a gift card that never came through.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Ram P.
Information Technology and Services, 500+ employees
“Clean interface”
Pros
HouseCall Pro is very simple to handle and feels very user-friendly. The interface is excellent and makes everything simple to use.
Cons
Honestly I haven't run into any issues while using HouseCall Pro.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10