Housecall Pro Software Reviews

“Valuable free version”

Pros

The free trial version gives us a chance to learn the platform properly and get comfortable using it.

Cons

It isn't available in every country and it also doesn't work well on certain phones.

“Lets me book appointments, send client reminders, create invoices”

Pros

With just a few clicks, this platform lets me book appointments, send client reminders, create invoices and collect payments which makes the day-to-day work really convenient.

Cons

One area that could be better is the customization for forms and templates. There's already a decent variety to choose from but I'd still like to see more options to tailor them.

“Mobile scheduling game-changer”

Pros

Being able to keep up with and manage my schedule from anywhere using the mobile app has been a total game-changer. I really can't recommend it enough.

Cons

I'd still love to see more detailed reporting especially for appointment insights like how long each appointment lasts.

“Customizable scheduling setup”

Pros

The scheduling setup is highly customizable so we can organize jobs in a way that actually matches how our team works. Being able to attach details and files to each job is also really helpful since it gives more context from the time the job is sold all the way through completion.

Cons

The biggest gap for us is the lack of inventory management. We still have to rely on a separate app for that and there isn't an integration available with Housecall Pro.

“Address edits are a hassle”

Pros

The customer window auto-fills the address which is one of the few parts that actually helps speed things up.

Cons

Trying to edit a customer address or update estimates is frustrating in just about every way. There's also no proper ability to sign across platforms which creates extra hassle. On top of that, customer service doesn't feel accountable and it would work much better to have one or two consistent contacts for the same region or account instead of constantly dealing with different people who have no real ownership.

“Can handle everything through phone”

Pros

Handling scheduling, billing, invoicing and payment processing right from my phone feels really convenient and comfortable.

Cons

I honestly don't have any complaints. Housecall Pro has been an excellent software program.

“Solid tools for closing out WOs”

Pros

It's been really helpful for assigning HVAC technicians to service calls based on priority. The software also includes strong tools that help us close out work orders on time.

Cons

The reporting, report generation and accounting sections could be improved but aside from that, the rest of the functions work well.

“Customer service fell apart”

Pros

It used to be decent, never amazing but it still offered some help for a small business.

Cons

At this point the customer service is the worst I've dealt with and the whole system has become a mess. After three years of trying, I finally gave up on getting it to sync with QuickBooks. Ever since they opened the new office in Colorado, things seem to have gone downhill. If you're already a customer, it's basically impossible to reach a real person yet somehow they're available when you're signing up.

“Excellent scheduling-to-closing visibility”

Pros

There's a steady flow of information all the way from scheduling the customer to closing out the job which keeps everything connected and up to date.

Cons

When my technicians try to attach pictures in the app, it works inconsistently and can be hit or miss.

“Turned disappointing fast”

Pros

It was helpful at first but later they made a major mistake.

Cons

Nothing really stands out. It's not an interesting application.

“Works for businesses of all sizes”

Pros

Housecall Pro fits really well for service businesses of all sizes especially companies handling HVAC repairs and customer service work. It includes the essential tools needed to schedule jobs, assign work, dispatch technicians and keep customers informed, along with other useful features.

Cons

The accounting section has a bit of a learning curve and the initial data setup could definitely be made more simple.

“Creates accurate invoices”

Pros

Keeping everything organized with it has been a big help. It handles multiple appointments and calls well, creates invoices accurately and the billing and pricing support has been excellent. Customer support is another major plus because every question gets answered and there always seems to be someone available to help.

Cons

There really are no major downsides. Looking a little deeper, the only issue that caught my attention was a few mobile bugs. Aside from that, it offers a lot of useful features and remains simple enough for my staff to understand and use.

“Always there when needed”

Pros

Whenever I need help or have questions, their team is always available and ready to assist. It really covers everything I need and the support has been consistently reliable.

Cons

Honestly I don't have any complaints about this company.

“Complete Home Maintenance and Repair Solutions with Housecall Pro”

Pros

Housecall Pro is a fantastic all-in-one tool for small business owners and service providers. It offers a wide array of features that simplify running a service business. From scheduling and invoicing to payments and customer management, everything is streamlined. The app is designed to be intuitive, making it easy to get started quickly. Housecall Pro is an impressive tool that can enhance any service-based business. I highly recommend it!

Cons

I can easily check past job records during follow-up conversations or subsequent visits through an interactive timeline feature within each customer profile.

“Lots of useful features”

Pros

It comes with really useful features especially job scheduling with GPS tracking, payment processing and automatic receipts and invoicing. It covers a lot of the day-to-day tasks well and makes the workflow much more convenient.

Cons

HCP does not provide a way to create legally binding contacts.

“well designed tool”

Pros

Getting started with it was quick and using it feels very simple. Most features can be handled right from a mobile phone which makes it really convenient. It's also highly customizable and the overall design feels polished and thoughtfully built.

Cons

A few of the more advanced functions still need to be handled on a desktop or regular computer and the scheduling view can become a bit cluttered and difficult to follow.

“Affordable but limited customization”

Pros

I appreciate that it's affordable. The interface is simple and easy to understand so getting around the system doesn't take much effort. It's also helpful that customer support is quick to respond by email.

Cons

the customization options aren't very flexible. It also feels restrictive when it comes to entering information and handling invoicing which can be frustrating at times.

“Too complex”

Pros

Customer support was pretty much the only positive thing I came across with Housecall Pro during the time I used it.

Cons

Honestly I barely got started before feeling turned off by it. The sales reps were extremely aggressive with calls, emails and spam before I had even purchased anything or tried the trial which was frustrating since I was already considering signing up on my own. My husband and I wanted one system to help organize the many moving parts of his construction business because there was too much for just the two of us to manage especially handling customer questions before they became jobs and then dealing with invoicing and payment afterward. On paper, this software seemed like it could solve those problems but it ended up being too complicated and far too pushy for both our existing customers and potential new ones. In the end, we decided to go in a different direction and stopped using it because it felt like too much and wasn't simple enough for someone new to combining several parts of a contracting business into one system.

“Improved the quality of our work”

Pros

Its very easy to use and at the same time it has improved the quality of our work. It also comes with plenty of tools and features that make daily tasks much simpler.

Cons

As a regular user, I haven't run into any problems. We've been using this software for more than a year now and everything has been working just fine.

“Dependable solution”

Pros

We found it simple to operate and it's dependable enough that I can consistently rely on it without worrying about disruptions.

Cons

A few of the newer updates have been a little confusing and it's not always immediately clear how some of the changes are supposed to work.