Housecall Pro Software Reviews

“Easy to manage appointments, estimates, invoicing”

Pros

Managing appointments, estimates, invoicing and customer communication feels really simple with Housecall Pro. I can see my full schedule in one place, send reminders to customers and keep them updated on the status of their job without extra hassle. The invoicing feature alone saves me a lot of time.

Cons

It might not fit every budget and even though the platform is user-friendly, it can still take a bit of time to fully learn how to get the most out of all its features.

“Useful features”

Pros

Using this software has been a really positive experience because every feature I've tried has worked well for me and it actually makes my work feel more enjoyable.

Cons

Personally, I haven't come across any downsides with this software.

“Complete solution”

Pros

It has been very convenient because it's simple to work with and offers a wide range of features. I can handle invoicing, scheduling, task management, guest relations and payments all in one place which also helps customers feel more secure and comfortable.

Cons

One thing that would make it even better is stronger technical support and access to private tutorials so it's easier to fully understand and manage all of its applications properly.

“All-in-one boost for small business”

Pros

It really supports a small business across the board especially with scheduling, invoicing and billing all in one platform.

Cons

Honestly I'm happy with just about everything on the platform. If I had to suggest anything, it would be even more automation around sending invoices and collecting payments to make things more convenient.

“Very convenient to use”

Pros

It's really convenient and simple to use overall.

Cons

At times reception drops especially during bad weather or when I'm working in a remote area.

“Everything in a single place”

Pros

Everything is in one place and the platform is extremely easy to use.

Cons

3.49% credit card processing fee is a downside. It would be much better if there were an option to apply that fee only to customers who choose to pay by credit card since not everyone uses the same payment method.

“Go-to option for service businesses”

Pros

Housecall Pro comes with a solid set of features that make it a go-to option for many service businesses, including mobile access, online booking, real-time scheduling and quick invoice creation. The platform is also simple to use which helps service providers stay on top of appointments, billing and invoicing without much hassle.

Cons

It can feel a little expensive compared to other similar platforms. On top of that, customization can be somewhat limited since certain features and services are not offered in every region. The mobile app can also be inconsistent at times, with bugs and occasional crashes that may be frustrating for users who depend on it regularly.

“Perfect fit for growing businesses”

Pros

It's very simple to handle and includes everything we need to run our small but growing business.

Cons

A bit too costly especially since we aren't using every feature in the program yet.

“Covers all bases”

Pros

Pretty much every process we handle as a service company is built into this tool so it covers all the core parts of our day-to-day work in one place.

Cons

Would be nice to have a customer service phone number we can call whenever we have a question.

“Wonderful activity feed feature”

Pros

The activity feed on each job or estimate has been one of the most useful parts of the software. Being able to scroll back through the full history, see who changed what and view the time stamps has been really valuable for our team and helps everyone stay on the same page.

Cons

Email notification tracking for estimates could be better. If an estimate is sent by email, there is no alert when the message fails to deliver. Right now, the only way to confirm it went through is to open each estimate one by one which takes extra time and gets pretty tedious.

“Quick responses from support”

Pros

Found it user friendly and dependable. Whenever I need help, I get answers quickly.

Cons

It can be more difficult to locate certain information in the mobile app.

“Timesaving features”

Pros

Online invoicing has been one of the most impressive parts for me and the management dashboard comes packed with features that really save a lot of time.

Cons

The mobile app is not very impressive and customer service could definitely be handled in a more efficient way.

“Extra apps boost productivity”

Pros

Scheduling works really well and the automation features help save time. The extra apps also add a lot of value and boost overall productivity.

Cons

Working in a rural area can make the mobile app difficult to use when there's no service. I've heard talk about an "offline mode," but I haven't really seen that in action.

“Changed how we run business”

Pros

It's made a huge difference in how we run the business. We're scheduling work weeks in advance now which keeps both our field crew and our customers much happier. On top of that, the ability to monitor efficiency and team productivity gives us better insight and should really help us continue growing the company.

Cons

One thing that would really improve it for us is support for multiple contacts under a single account. A lot of our customers are larger contractors with several jobs happening at the same time so being able to select specific contacts for each job and send text notifications to the right person would be incredibly helpful.

“Can add more tools as we grow”

Pros

From day one, it has been very user friendly. The text and email communication features work really well and having customer history, profit and loss charts, statistics and growth tracking all in one place has been a huge plus. It also includes extra options like built-in financing and phone service which adds a lot of value. Another thing I appreciate is being able to add more tools as the company continues to grow.

Cons

Up to this point, I really haven't run into any problems. The only thing I'd still like to see is the ability to incorporate truck trackers.

“Missing features and misleading claims”

Pros

Overall feel of the app is very nice. It's generally pretty polished. Billing and pricing are fairly convenient and there are some professional-grade features included as well.

Cons

That said a lot of the promises did not match reality. The tap reader option and lower credit card rates were presented as available but outside the US that turned out to be false advertising. The app also feels unfinished in several important areas. For example, there's no way to show an expiration period on estimates, such as saying they're valid for 30 days. There's also no proper way to add a unique job description for each individual job so the only workaround is constantly editing service descriptions which gets frustrating fast. The photo messaging feature sounded useful when I signed up but I found out pretty quickly that it only works with iMessage which is a poor design choice especially since ServiceTitan handled that across different platforms. On top of that, it's been hard to set up specific terms for different situations because the setup is too broad and one-size-fits-all. If you offer similar services, it may be manageable but if your business covers multiple trades, the system becomes awkward and clunky.

“Streamlined from estimate to billing”

Pros

It takes some effort up front to get everything set up and entered but after that the whole process becomes mostly a matter of clicking through each step, from estimate to work order to billing and even collecting reviews.

Cons

There are still a few bugs that pop up now and then and I'd also like to see some additional small feature details added.

“Useful Profit Rhino integration”

Pros

Being able to create customer bids right from a mobile device is a big plus especially with the Profit Rhino integration built in.

Cons

I only used it during the free trial and it felt like you'd probably need a few hours of training to really learn all the parts of the program which is fairly expected.

“Lead-to-completion tracking is fantastic”

Pros

Ability to follow a job all the way from the initial lead through to final completion is a huge advantage.

Cons

the ability to filter customers by zip code, lead source and similar criteria is missing.

“Not hard to learn and use”

Pros

Getting around the system is very simple so pretty much anyone can pick it up and start using it without much effort.

Cons

The only thing I'd want is access to reports showing daily sales tax collected and material costs without having to open separate accounting software.