Ontraccr

Pros

I find Ontraccr's team to be incredibly responsive to any ideas we have to make sure the software works at its best. We use it for most of our business and its ongoing development has made things really easy for all our field employees and improved how information flows to our office staff.

Cons

There are times when the app has some hiccups interacting with our remote locations, since it's web-based and needs a solid connection.

Pros

The level of customization is just fantastic. I feel like we're always finding new ways to use the software. Their tech and customer support are also super quick to help. We use it every single day and have moved a huge part of our operations into Ontraccr.

Cons

Its still in development, so sometimes there are bugs that need fixing. Integrations with other programs can also be a bit underwhelming or don't quite work as expected.

Pros

I love that Ontraccr is extremely customizable. It lets us tailor everything to our organization's specific needs. They have tons of tutorials on how to use and set things up plus templates for common forms like FLHAs and invoices. Their customer service is fantastic, too. If they don't already have a feature we're looking for, they'll actually design it for us.

Cons

It did take me some time to learn the ins and outs of Ontraccr but once you figure it out, the possibilities feel endless. That's true for any new system though and there's always a learning curve.