OptimoRoute Reviews

Pros

I really like how I can track driver progress and see the pictures they submit along with their comments.

Cons

The street routing could definitely be better but I know there is an option for truck routes that we have not tried yet. I am hoping that makes a difference!

Pros

This makes it so easy for drivers to have all the details they need about their deliveries and the locations they are going to. I appreciate how simple it is to use and I have no trouble navigating and discovering new features on my own. The app fits smoothly into our daily routine with our drivers and I love that it is easy to understand. Plus, the regular updates and new features are a big plus!

Cons

Making changes to a route after sending it to the driver can be tricky since there are restrictions, like not being able to change the first scheduled stop. I get why it works that way but it would be nice to have more flexibility. Right now, the only way around it is to deactivate the entire route, but the issue with that is it affects all drivers, not just the one I need to update. That can cause unnecessary problems for the rest of the team. Also, I would love to see a barcode scanning feature that requires packages to be scanned at delivery as proof. It would be even better if drivers could not complete a stop until every box was scanned, including multiple items under one order.

Pros

Using this tool for managing deliveries has been an incredibly smooth experience. It eliminates a lot of the manual work, which saves time and reduces errors.

Cons

No complaints at all! The product does exactly what I need it to.

Pros

OptimoRoute has made my job so much easier by handling the complicated parts of route planning for me. I no longer have to spend extra time figuring out the best routes or managing deliveries manually because the system takes care of it efficiently.

Cons

I have been using this system for two years now and I honestly never run into issues. Only good things to say!

Pros

The team is amazing! They are always happy to help me achieve my goals. I really appreciate the functionality and the exciting roadmap for future updates.

Cons

I really need better analytics. I would love more detailed reporting so I can break down performance by location. A more advanced reporting system would make a huge difference for me.

Pros

This saves so much time! It is simple, easy to use and both drivers and managers can get trained in no time. It also integrates well with our backend system.

Cons

The cost is a bit of a challenge since the subscription is in USD and we are a small social organization based in India. It would be great if there were more flexible pricing options.

Pros

One of my favorite features is how easy it is to import delivery lists directly from an Excel file. Instead of manually entering each delivery, I can upload the file in just a few clicks.

Cons

I wish there was a way to use admin functions on the app. Right now, I cannot manage things in real time or use routing and traffic features properly on the PC version.

Pros

It is so easy to use and I love how all the information syncs smoothly to the driver's phone.

Cons

The website does not work well on an iPad. It is really designed for a computer, which can be frustrating when I need to access it on the go.

Pros

We can quickly put together a delivery route and tweak the delivery times so they align with each customer's individual preferences.

Cons

I'm generally satisfied but I'd really like the ability for reviews to link straight to Google. At the moment, speaking as a supplier, I can only access and view reviews inside the platform's dashboard.

Pros

It lets us import all of our routes straight from our system using an Excel file which saves us from needing to enter them manually.

Cons

I'd really like a built-in scheduling calendar so I can keep everything in a single platform. Since we operate as an Environmental Lab, arranging schedules is a major daily responsibility for us. Aside from that shortcoming, I do value the support it's provided our lab staff and field technicians.

Pros

I appreciate that it offers an API with well-designed endpoints which lets me rapidly plan and re-route many stops continuously across the workday.

Cons

It's frustrating that I can't modify license details through the API which forces me to handle those changes manually.

Pros

Overall, I find the system's management flawless but it still doesn't include real-time traffic calculation.

Cons

Pricing that charges per driver is frustrating. I'd prefer a bundled package that covers at least a minimum number of drivers.

Pros

The API is so easy to use. I can configure users, add drivers and set up route planning in just two or three clicks and things are basically ready right away.

Cons

We only operate with a single driver in our workflow yet we handle multiple dispatch lines. I believe the licensing cost should reflect the number of drivers actually active rather than counting every driver profile that's been created.

Pros

The interface is very well laid out and feels natural.

Cons

I haven't found any problems while using it over the past four years.

Pros

I like the efficient routing and planning. It's really convenient to see both the map and the schedule in a single window.

Cons

Not having a mobile planning app is a real downside for me. It would be so useful to make quick, on-the-fly changes when needed.

Pros

I've found their support outstanding and the product itself is really top quality. The support team is well-trained and always helps me.

Cons

it does exactly what I need so I have nothing to criticize.

Pros

I really like the route planning feature because I can import more than 500 addresses without any hurdles.

Cons

One annoyance for me is having to use the lock whenever I edit an employee which feels a bit complex.

Pros

Being able to print the route into Excel is something I really value and find very useful.

Cons

I find moving the depot location pretty difficult to do and it can be frustrating.

Pros

What I really appreciate is how practical the scheduling is, with routing set up in minutes and clear analysis and tracking reports. On top of that, I can say I never seen any system failures which is reassuring.

Cons

I wish there were a way to create an editable, client-customizable template so I could add a logo and some extra details. Right now I can't customize the delivery receipts the way I'd like and that limitation is disappointing.

Pros

The interface is clean, fast and user-friendly. The routing options are impressively flexible too. Being able to schedule a pickup to occur before a delivery has proven extremely helpful for our workflows. The API is simple and well-designed which makes integration easy.

Cons

There isn't enough logging so when several team members make changes it's often difficult to trace who altered what and when. Their support team is responsive and helpful in resolving these cases but I would really appreciate an audit trail or similar visibility built into the customer-facing interface for clearer accountability.