ServiceWorks is designed to streamline scheduling, dispatching, and operational processes. While its robust features improve technician efficiency and automate routine tasks, the interface can be difficult to navigate for new users. Overall, its flexibility and mobile accessibility make it a powerful tool for diverse service-based industries​.

ServiceWorks Specifications

Work Order Management

Scheduling & Dispatching

Mobile Access

Customer Relationship Management (CRM)

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What Is ServiceWorks?

ServiceWorks is a cloud-based software designed to serve industries like field service, home services, and delivery businesses. It provides comprehensive solutions for managing scheduling, dispatching, billing, and overall operations, helping businesses improve productivity and customer service. The platform alleviates common problems, such as inefficient workflows, communication gaps, and time-consuming manual tasks.

ServiceWorks Pricing

ServiceWorks cost starts at $79/month for annual plans. Users can build a custom package and get pricing depending on their needs.

ServiceWorks Integrations

ServiceWorks software seamlessly integrates with various popular applications, including:

  • Shopify
  • QuickBooks
  • Square
  • Authorize.net
  • Stripe
  • Mailchimp
  • Zapier
  • Google Maps
Watch a free ServiceWorks demo to learn more about its integrations. 

Who Is ServiceWorks For?

The software is designed for small to medium-sized businesses across various industries and sectors, such as:

  • Consumer services
  • Oil and energy
  • Automotive
  • Machinery
  • Electrical manufacturing
  • Construction
  • Retail
  • Environmental services

Is ServiceWorks Right For You?

Known for its adaptability and scalability, ServiceWorks software caters to small and medium-sized businesses seeking to streamline operations and enhance technician efficiency. Its robust infrastructure positions it as a competitive option in the field service management space, offering tools to optimize day-to-day processes and support business growth.

Still not sure if ServiceWorks is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.

ServiceWorks Features

This feature enables customers to book services online in real time, streamlining the reservation process. It reduces scheduling delays, improves customer satisfaction, and enhances operational efficiency by automatically updating availability and assigning jobs promptly​.

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Service Works software helps manage customer relationships by centralizing customer information, tracking interactions, and providing insights. This fosters better communication, personalized service, and stronger customer loyalty, while also supporting data-driven business decisions​.

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ServiceWorks enables clients to sign documents digitally, ensuring secure, paperless transactions. This accelerates agreements, reduces paperwork, and enhances convenience for both businesses and their customers, while maintaining legal compliance​.

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Users can simplify scheduling by enabling users to move appointments or tasks effortlessly on an interactive calendar. This enhances planning flexibility, minimizes errors, and optimizes resource allocation for field operations​.

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This feature provides technicians with access to job details and updates even without internet connectivity. This ensures uninterrupted operations, improves productivity in remote areas, and boosts reliability during fieldwork.

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Users can automate customer communication through reminders, notifications, and follow-ups. This results in timely updates, reduces manual intervention, and strengthens customer engagement, fostering trust and improving service delivery.

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Pros and Cons of ServiceWorks

Pros

  • Customizable features to adapt to business needs
  • Good customer service and onboarding experience
  • Effective scheduling tool for better management
  • Easy setup for quick implementation
  • Efficient automation features that save time

Cons

  • Slow tech support response to bug fixes, according to software users
  • Limited user control over some features
  • Lacking certain advanced features for larger enterprises

ServiceWorks Reviews

Overall Rating

3

16 Review(s)

Rating Distribution

5

star

(3)

4

star

(1)

3

star

(8)

2

star

(1)

1

star

(3)

December 2024

Avoid ServiceWorks at all costs

Luke

Mechanical or Industrial Engineering

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

Pros

The software has potential but the mobile app is completely unusable because of bugs and constant crashes.

Cons

The mobile app has more bugs than a rainforest and it's honestly unusable. When I raised the issues during the onboarding process, nothing got fixed. They just told me to keep trying. This software is so buggy that it shouldn't have been released yet.

September 2024

Struggling with ServiceWorks -

Richard

Consumer Services

Ease of use

8

Value for money

6

Customer Support

2

Functionality

8

Pros

When it works, it's great. About 80% of the time, the software works perfectly fine, just as it should.

Cons

The support is nonexistent. We submit tickets and they just close them without doing anything. We reopen them and we get no response. I've been waiting on an urgent ticket and all they've told me is "try again in 2-5 days." I also have a ticket that's been open for a year now.

June 2024

Could do better with QuickBooks Online

Donna

Accounting

Ease of use

6

Value for money

6

Customer Support

3

Functionality

5

Pros

As the bookkeeper for a Serviceworks user I find the software collects detailed information that helps me prepare the financials.

Cons

The interface with QuickBooks Online was a nightmare to set up. There were so many errors, like missing invoices. We had to give up and just pull reports manually instead. The reports are also hard to trust because of all the variations and you have to complete jobs in a specific way to get accurate sales data. The POS system was built on top of the existing software and it doesn't match the workflow for retail customers. Customer support was available but they didn't seem to know much about how this all ties into accounting.

Frequently Asked Questions

Yes, ServiceWorks offers an API.