Last Updated
Overview
ServiceWorks is designed to streamline scheduling, dispatching, and operational processes. While its robust features improve technician efficiency and automate routine tasks, the interface can be difficult to navigate for new users. Overall, its flexibility and mobile accessibility make it a powerful tool for diverse service-based industries.
Overall Rating
Based on 16 users reviews
3
Rating Distribution
Positive
25%
Neutral
56%
Negative
19%
Starting Price
Custom
ServiceWorks Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Relationship Management (CRM)
What Is ServiceWorks?
ServiceWorks is a cloud-based software designed to serve industries like field service, home services, and delivery businesses. It provides comprehensive solutions for managing scheduling, dispatching, billing, and overall operations, helping businesses improve productivity and customer service. The platform alleviates common problems, such as inefficient workflows, communication gaps, and time-consuming manual tasks.
ServiceWorks Pricing
ServiceWorks Integrations
ServiceWorks software seamlessly integrates with various popular applications, including:
- Shopify
- QuickBooks
- Square
- Authorize.net
- Stripe
- Mailchimp
- Zapier
- Google Maps
Who Is ServiceWorks For?
The software is designed for small to medium-sized businesses across various industries and sectors, such as:
- Consumer services
- Oil and energy
- Automotive
- Machinery
- Electrical manufacturing
- Construction
- Retail
- Environmental services
Is ServiceWorks Right For You?
Known for its adaptability and scalability, ServiceWorks software caters to small and medium-sized businesses seeking to streamline operations and enhance technician efficiency. Its robust infrastructure positions it as a competitive option in the field service management space, offering tools to optimize day-to-day processes and support business growth.
Still not sure if ServiceWorks is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.
ServiceWorks Features
Instant Bookings
This feature enables customers to book services online in real time, streamlining the reservation process. It reduces scheduling delays, improves customer satisfaction, and enhances operational efficiency by automatically updating availability and assigning jobs promptly.
CRM
Service Works software helps manage customer relationships by centralizing customer information, tracking interactions, and providing insights. This fosters better communication, personalized service, and stronger customer loyalty, while also supporting data-driven business decisions.
E-Signature
ServiceWorks enables clients to sign documents digitally, ensuring secure, paperless transactions. This accelerates agreements, reduces paperwork, and enhances convenience for both businesses and their customers, while maintaining legal compliance.
Drag And Drop Calendar
Users can simplify scheduling by enabling users to move appointments or tasks effortlessly on an interactive calendar. This enhances planning flexibility, minimizes errors, and optimizes resource allocation for field operations.
Offline Mobile App
This feature provides technicians with access to job details and updates even without internet connectivity. This ensures uninterrupted operations, improves productivity in remote areas, and boosts reliability during fieldwork.
Communication Automation
Users can automate customer communication through reminders, notifications, and follow-ups. This results in timely updates, reduces manual intervention, and strengthens customer engagement, fostering trust and improving service delivery.
Pros And Cons of ServiceWorks
Pros
Customizable features to adapt to business needs
Good customer service and onboarding experience
Effective scheduling tool for better management
Easy setup for quick implementation
Efficient automation features that save time
Cons
Slow tech support response to bug fixes, according to software users
Limited user control over some features
Lacking certain advanced features for larger enterprises
ServiceWorks Reviews
Total 16 reviews
3
All reviews are from verified customers
Rating Distribution
5
Stars19%
4
Stars6%
3
Stars50%
2
Stars6%
1
Stars19%
Share your experience
Mechanical or Industrial Engineering, 1-10 employees
Less than 6 months
“Avoid ServiceWorks at all costs”
Pros
The software has potential but the mobile app is completely unusable because of bugs and constant crashes.
Cons
The mobile app has more bugs than a rainforest and it's honestly unusable. When I raised the issues during the onboarding process, nothing got fixed. They just told me to keep trying. This software is so buggy that it shouldn't have been released yet.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Consumer Services, 11-50 employees
More than a year
“Struggling with ServiceWorks -”
Pros
When it works, it's great. About 80% of the time, the software works perfectly fine, just as it should.
Cons
The support is nonexistent. We submit tickets and they just close them without doing anything. We reopen them and we get no response. I've been waiting on an urgent ticket and all they've told me is "try again in 2-5 days." I also have a ticket that's been open for a year now.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
2
Functionality
8
Accounting, N/A employees
Less than 6 months
“Could do better with QuickBooks Online”
Pros
As the bookkeeper for a Serviceworks user I find the software collects detailed information that helps me prepare the financials.
Cons
The interface with QuickBooks Online was a nightmare to set up. There were so many errors, like missing invoices. We had to give up and just pull reports manually instead. The reports are also hard to trust because of all the variations and you have to complete jobs in a specific way to get accurate sales data. The POS system was built on top of the existing software and it doesn't match the workflow for retail customers. Customer support was available but they didn't seem to know much about how this all ties into accounting.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
3
Functionality
5
Frequently Asked Questions
Does ServiceWorks offer an API?
Yes, ServiceWorks offers an API.
What language does ServiceWorks support?
ServiceWorks supports English.
What other apps does ServiceWorks integrate with?
ServiceWorks integrates with Mailchimp, Zapier, Stripe, Google Maps, and more.
Does ServiceWorks have a mobile app?
Yes, ServiceWorks has a mobile app.
What type of pricing plans does ServiceWorks offer?
ServiceWorks price starts at $79/month for annual plans. Users can get custom pricing for the plan that best meets their needs.
Who are the typical users of ServiceWorks?
The typical users of ServiceWorks are those in the machinery, oil and energy, and consumer services industries.
What level of support does ServiceWorks offer?
ServiceWorks offers email, chat, FAQs, phone support and Knowledge Base.