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Overview
Tigerpaw Software delivers PSA and field service management for MSPs with ticketing, dispatch, inventory, quoting, and mobile access. Some users note limited report customization; however, reliable scheduling and QuickBooks integration stand out for daily operations.
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Starting Price
Custom
Tigerpaw Software Specifications
- Work Order Management
- Scheduling And Dispatching
- Mobile Access
- Customer Management
What Is Tigerpaw Software?
Tigerpaw Software (now Rev.io PSA) is a professional services automation and field service platform for managed service providers and other service-focused teams. It unifies ticketing, scheduling and dispatch, inventory control, quoting, and basic customer relationship management within a single system. Built-in reporting helps identify operational bottlenecks earlier, while a mobile app enables technicians to update service orders in the field, reducing delays, lost notes, and unbilled work.
Tigerpaw Software Pricing
Tigerpaw Software Integrations
The software supports integration with multiple systems and platforms, such as:
- QuickBooks
- Salesforce
- DocuSign
- Avalara
- Acronis cyber protect cloud
- SolarWinds
- N-able N-central
Who Is Tigerpaw Software For?
Tigerpaw Software is ideal for a wide range of industries and sectors, including:
- Managed service providers
- Business communications
- Audio video installation
- Security system installation
- Managed print services
- IoT and wireless solutions
Is Tigerpaw Software Right For You?
Tigerpaw Software suits service providers that want one system for ticketing, dispatch, quoting, inventory, and clearer billing visibility. Teams handling serialized parts and multi technician schedules benefit from unified workflows and a field ready mobile app. Continued investment under Rev.io supports an active roadmap for MSPs and integrators seeking dependable operations with fewer handoffs between sales, service, and accounting across daily work.
Still doubtful if Tigerpaw Software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Tigerpaw Software Features
Service Desk And Ticketing
Centralized ticketing captures requests, applies SLAs, and records time in one place so nothing gets missed. Technicians update orders from the field, while status changes notify coordinators. The result is cleaner handoffs to billing and fewer callbacks because work notes and labor are documented alongside each job.
Scheduling And Dispatch
A visual board aligns availability, skill, and location to the right job. Schedules sync to mobile so field updates reach the office quickly. Clear routing and calendar visibility help dispatchers reduce idle time, avoid double booking, and meet response targets with fewer last minute changes.
Inventory Management And Asset Tracking
Inventory controls track serialized parts from warehouse to work order, including quantities, locations, and costs. Teams confirm availability before dispatch, which prevents delays and repeat trips. Accurate consumption rolls into invoices so revenue leakage is limited and parts usage is visible for contract and warranty decisions.
Quoting And Order Processing
Sales teams create quotes from a standardized price book, convert approvals to service orders, and keep status in one system. This shortens handoffs between sales and service, reduces double entry, and improves forecasting because upcoming installations and parts needs are visible earlier in the delivery process.
Reporting And Analytics
Prebuilt and configurable reports highlight trends across tickets, utilization, inventory turns, and billing outcomes. Leaders spot backlogs sooner and verify contract profitability. Among core Tigerpaw Software features, these dashboards support weekly check ins and help teams decide where to add staff or rebalance workloads through the month.
Pros And Cons of Tigerpaw Software
Pros
Reliable ticketing with clear SLA workflows
Dispatch board improves technician scheduling accuracy
Inventory tracking supports serialized parts management
Cons
Report customization limited for complex analysis
Mobile app lacks richer offline functions
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Frequently Asked Questions
What other apps does Tigerpaw Software integrate with?
It integrates with QuickBooks, Salesforce, DocuSign, Avalara, Acronis, SolarWinds, N-able N-central, and IT Glue.
What language does Tigerpaw Software support?
Tigerpaw software is available in English.
What level of support does Tigerpaw Software offer?
Support includes live chat, phone, email, and a help portal via Tigerpaw Academy resources.
What types of pricing plans does Tigerpaw Software offer?
Tigerpaw software is available at custom price plans. For a custom Tigerpaw Software cost, contact us.
Does Tigerpaw Software have a mobile app?
Yes. Mobile apps are available for iOS and Android.
Who are the typical users of Tigerpaw Software?
Users are commonly from managed service providers, business communications, audio video installation, security system installation, managed print services, and IoT and wireless solutions.
Does Tigerpaw Software offer an API?
Yes. Rev.io provides a REST API and developer portal.