Vonigo

“Quality is lacking”

Pros

I honestly haven't found much to compliment about this system. It could be due to how my franchise set it up but generally speaking, the only positive thing I can say is that I appreciate how it separates leads and clients.

Cons

I'll keep it short and just highlight the top 10 issues: 1. There are way too many screens to click through and navigate to get anything done. 2. The reports don't match up or tell a clear story because sales should be consistent but the numbers don't add up from report to report. 3. Booking a committed lead to a client, including setting appointments and adding labels, takes way too long. It feels like something from the 1990s, not 2024. It's like DOS with a slightly prettier but still nonfunctional interface. 4. The payment system is confusing, and it's tough to look up client history. 5. It's hard to track franchise royalty payments compared to total sales for the franchisee experience. 6. Support is slow, disorganized and lacks accountability. There's no SLA to address issues in a timely manner. 7. The training and flexibility of the system only lead to inconsistent use and too many different ways of doing things, which causes the data mismatch. 8. The calendar view is difficult to read; what looks like a 3-4 PM appointment might actually be 3:30-4:30 PM. You shouldn't have to open each appointment just to see the real details. 9. The app feels like a totally different experience than the UI and the functionality doesn't match up. 10. The admin user setup is too limited and there's no role-based access between admins and regular users. This is a crucial feature for any system to function properly. I've never used a system without some level of management control.

“Who exactly benefits from CRwhoM?”

Pros

The user interface has a lot of potential and honestly, that's the only positive thing I can say about this software.

Cons

This is definitely not a CRM. Honestly, I end up using Excel to work with Vonigo's data exports. What's the point of using Vonigo if all I'm doing is exporting data?

“Amazing tool!”

Pros

Vonigo and their support team really stand out when it comes to tackling integration issues. Whenever I had a concern, they worked with me to create a solution and I always felt supported throughout the process.

Cons

I think route optimization sometimes has issues, but to their credit, they work with me to make sure it doesn't impact my business.