ZenMaid Reviews

“Always open to suggestions!

Pros

I really appreciate that the software is tailored specifically to the cleaning business industry! They constantly roll out new features and are open to suggestions for improvements or additions. Their customer support is absolutely incredible and they provide personalized support!

Cons

When I first started using ZenMaid around three years ago, a few features I needed weren't available but they've since introduced those missing capabilities.

“Helps us assign tasks

Pros

We're thrilled with ZenMaid because its booking and revenue tracking for our business works brilliantly and we can color-code teams to see how many jobs each has scheduled that day. So when a new lead rings, we can instantly tell which team has capacity to squeeze in one more appointment.

Cons

When we're dispatching cleaners to jobs, a built-in feature that assigns cleaners to each job would speed things up because we publish shifts every week. Also bulk invoicing and bulk dispatching would save us a lot of time.

“helpful responses from their team

Pros

Like with any new program, there was a bit of a learning curve for me to work through. When I first started using this app I reached out to the team with some questions and their responses were prompt and genuinely helpful. They've been supportive throughout the process. I also appreciate that the developers understand the industry, regularly look for ways to make things better and actually take user suggestions into account. The calendar feature is crystal clear and has made managing my team and clients much easier. I really love this app.

Cons

There's nothing major I can't handle easily. Occasionally when the team rolls out new features it takes me a minute or two to get used to the changes but they're simple and I usually figure them out quickly. If something still confuses me, I'm comfortable reaching out to the support team for clarification.

“Great value for money

Pros

I've found it gives me more bang for my buck than other cleaning software. It's simple to access any document I need without having to call or reach out to someone and the platform is really easy to learn. everything I want is just a click away. They actually listen to customer feedback to improve the software and they're always working on new features.

Cons

When I need help, I can't just call and speak to someone on the phone. Support mainly assists by email and they'll only call me if it's truly a critical issue or something especially important.

“Visually attractive interface

Pros

I really enjoyed how vibrant the scheduling interface is and that I could assign colors to each cleaner to match their specific needs.

Cons

Honestly I struggled to pick up how to schedule clients and I wasn't a fan of the overall appearance of the calendar interface.

“Helps me with scheduling

Pros

Its very easy to figure out and learn. For me, managing clients and the schedule is crucial. You can't grow without a solid client management system. If you skip one you'll not grow.

Cons

I do notice glitches sometimes but every piece of software we rely on has hiccups now and then so it's basically unavoidable. We would love an AI assistant for different tasks.

“Such a timesaver

Pros

I've relied on it for more than six years and it's saved me a ridiculous amount of time. I really appreciate the automated email and text reminders and the updated invoice layout is terrific. Overall, it has made my work so much simpler. Would recommend it to all cleaning companies!

Cons

We genuinely enjoy every aspect of it and there's nothing negative to report! Seriously, ZenMaid continually rolls out improvements driven by customer feedback and we really value that commitment.

“Made for cleaning businesses

Pros

What I really appreciate about it is that it's built specifically for cleaning companies. I don't have to bend a general-purpose tool to suit our routines as it's already set up to match how we operate. All of our client info, schedules, reminders and messaging are centralized in one spot. It strikes a perfect balance between features and price.

Cons

Although I like the concept and the design, a few parts like invoicing and employee time tracking don't mesh with our country's accounting regulations so I can't rely on those features for day-to-day bookkeeping. It works well in many ways but because the financial workflows don't align with our local requirements, it's been difficult for me to fully fold ZenMaid into my business.

“user-friendly app

Pros

Scheduling is very simple and that's been a huge benefit for our business. The app feels user-friendly and significantly reduces the time I spend adding new clients while giving us a searchable client database that stores details like home size, the kind of clean they need and service frequency. I can put notes into a job that cleaners are required to read before an assignment which helps keep everyone informed. It's also easy to mark whether a client was a referral, found us on our website, called the office or emailed so tracking where our leads come from is simple. The automated reminders sent to clients are another big plus. They've helped cut down cancellations and stopped people from forgetting their scheduled appointments.

Cons

Adding notes in the app currently requires me to translate them before saving and that takes both time and money. If a cleaner has their app set to their native language, those notes should ideally auto-translate so we don't have to do the extra work.

“easy to set up appointments

Pros

Its not hard to schedule appointments and I can easily set them up. I'm able to message both staff and clients via text and email and I find creating recurring tasks really simple. Setting up clock-in and clock-out is easy as well.

Cons

I've noticed the mobile app runs a bit slow. There are a few features I expect from other platforms that aren't available here and the ability to customize texts and emails feels quite limited.

“Wide range of features

Pros

As the owner of Gentlemen's Cleaning Company, I'm genuinely thrilled with this software. It gives me great value for money and packs a broad set of features that genuinely simplify running our cleaning operation. Their text and email messaging keeps our clients in the loop, form management organizes paperwork and call plus subscription handling helps keep everything organized. Scheduling is effortless, our team can pull up their calendars without issues and whenever I've needed help customer support has been quick and friendly.

Cons

The invoice system does sometimes glitch for me, although most issues are fixed pretty fast. I've also noticed that clock-in and clock-out notifications can arrive late on occasion which has caused a few confusing moments for our team.

“GPS tracking feature made us go for it

Pros

In my experience this is the top software available for residential cleaning businesses. The team is very engaged and actually pays attention to client feedback. They welcome customers' suggestions and turn them into practical improvements that expand the platform's functionality. After looking around I couldn't find another product that provides the same level of service. Our cleaners really appreciate the GPS tracking feature and that feature is what ultimately convinced us to choose this solution for my company. They've also regularly delivered added value by rolling out new tools that simplify managing everyday operations.

Cons

I faced some slowdowns with invoice delivery. There were a couple of technical hiccups but the team diagnosed and fixed the problem quickly and they even reimbursed me for the time I lost.

“Convenient to use

Pros

It's uncomplicated and convenient to use. I love that my girls have fixed schedules and can use the app without trouble. Being able to adjust schedules within the app is something I really appreciate.

Cons

To be honest, apart from the typical tech hiccups you get with any software, I truly don't have any other complaints.

“Centralized solution

Pros

I find the app really simple to handle. everything is centralized and whenever they add new features the whole workflow gets noticeably smoother.

Cons

One annoying issue is that when I cancel or switch a client, the changes don't show up until I manually refresh the page which interrupts my flow. Also, if I have two team members' profiles open on my screen and need to reassign a task, the system sometimes mixes up which person is working on it, forcing me to reload the page repeatedly. Because of these glitches I end up refreshing a lot and everything takes much longer than it should. It also makes training new staff tougher.

“offers customizable templates

Pros

It's so user-friendly, offering editable templates I can customize along with helpful built-in checklists.

Cons

Unfortunately I notice that when I mark invoices as paid, they aren't consistently shown as paid across every section and I also can't connect Gusto which I use for payroll.

“Impressive scheduling feature

Pros

I'm really impressed with the scheduling features and automated reminders. It's super simple for everyone to use and understand!

Cons

Still not able to find a solution to help clients unblock the reminder text numbers. I've tried fixes but the issue is still not working.

“effective and simple

Pros

Amazing how effective and convenient this system is.

Cons

Honestly everything feels perfect and I hear that business owners really love it.

“Scalable solution

Pros

I've found ZenMaid to solve many of the challenges I've faced as I increased staff and expanded my company. It's more than just a scheduling tool yet that functionality was the quickest way I reclaimed time from day one. On top of scheduling, a host of other built-in capabilities help my operations run smoother and present a more polished image. Because fellow cleaning company owners created the platform, they understand the little quirks and subtleties of our line of work and the product addresses those issues directly while meeting us where we're at as customers. If a workaround or new feature doesn't exist yet, odds are the team is already developing it. I'm eager to continue growing alongside and contributing to this forward-thinking platform. Really happy to be part of it.

Cons

There's very little about it that bothers me. One feature I really want is built-in mileage tracking in the app and I have a hunch it's already on their roadmap. Another capability I'd love is the option to set communication preferences on each contact card. For instance some clients don't want to receive Service Ratings which forces me to perform a manual step every time (and to remember exactly which customers prefer not to get them so I remember to avoid marking their job as Complete). Allowing individual preference flags would help prevent accidentally bombarding clients with unwanted messages in the future.

“Cooperative support staff

Pros

What I really appreciate about the their team is how engaged and supportive they are. Whenever I reach out they respond and keep me in the loop about any updates or changes.

Cons

There really isn't anything I dislike about the service and my only hope would be that their responses come a little faster when I contact them.

“exactly what I needed!

Pros

The interface is really easy to use and as a busy businesswoman that's precisely what I need. I tried Maidly and found it complex and not user-friendly. I'm truly so grateful I discovered ZenMaid.

Cons

The biggest annoyance and my only real problem is how difficult it is to modify recurring bookings. When I try to change a recurring appointment just once, it ends up resetting the whole series and from what I can tell there isn't a way around it. To fix it I have to delete the customer entirely, then add them back into contacts and recreate the recurring schedule which is a real pain.

“Helped me grow my business

Pros

Using it has truly been a major factor in growing my business as it's made my day-to-day much simpler and their customer support has been absolutely phenomenal for sure.

Cons

I'd love if the mobile app offered the same features and functionality that I have access to on the desktop version.

“transformed my operations

Pros

Honestly, it has completely transformed how I run things. It's made my workload so much lighter and far less intimidating, especially now that I'm hiring staff and bringing on more clients. everything about the app feels user-friendly and having clients' cards stored securely on file has been an absolute game changer for me. I don't spend ages chasing people down or rifling through bank statements to figure out who's paid and who hasn't. That admin chore used to be the thing I dreaded and Zenmaid has fixed it. Batch payments literally take me a few seconds now and every time I process payments I get this little sense of victory. That particular feature alone makes the subscription worthwhile because it puts me in complete control of payments. If you're serious about growing a business, putting reliable systems in place is non-negotiable for organizing and scaling and this does that for me. Also if there's one gift I could give myself, it would be the time it gives back: my admin has been slashed by about 90% since I started using it which is priceless. Their customer support is brilliant too and it's obvious the team genuinely wants everyone to have a great experience.

Cons

I have no complaints.

“Simplfied everything for me

Pros

Running my business has gotten a lot simpler. I honestly feel like there's an extra admin on my team helping out.

Cons

The price can be a downside and it does get a bit slow sometimes but I appreciate that they keep working to make it better.

“Useful automated appointment reminders

Pros

I really appreciate being able to send automated appointment reminders to both customers and technicians. We can also attach checklists to jobs which helps keep everyone on the same page. It's awesome that they collaborated with my coach on the Filthy Rich Cleaners podcast and I enjoy listening to that episode. Another feature I find especially helpful is the appointment availability finder.

Cons

One major frustration for me is that I can't bill directly because my bookkeeping is handled in QuickBooks. I'd love more options for adjusting the review prompts too. For example, giving us the ability to include a team photo in the review request. Another annoyance is how limited the character count is for automated texts which makes it hard to say everything I want. It would be great to have a customizable commercial walkthrough form that we complete during a walkthrough and then have it saved for future reference. I also wish there was a place in the app to upload cleaning product labels so cleaners can access them quickly without hunting through Google Drive or other file storage. On the training side, it would be really helpful if managers could upload short technician training videos so a tech on a job could pull up a quick refresher when needed. Finally, I would like the option to send the finished checklist to the customer as part of the appointment completion text so clients can immediately see what was done.

“Schedules employees and manages payrolls

Pros

For scheduling my employees, managing payroll, helping send reminders and letting clients know when a job is finished, I rely on it.

Cons

Honestly I have no complaints as I've never experienced any issues.

“Tracks my schedule

Pros

Being able to keep track of my schedule this easily is something I genuinely appreciate.

Cons

I notice it runs with noticeably less performance on my Android compared to my computer.

“everything I need at one spot

Pros

For running my business, I feel it puts everything I need together in one place which is super convenient.

Cons

I wish the mobile app allowed our service team to clock in and out directly on their phones.

“Simple to learn

Pros

I'm really impressed with how user-friendly it is. I found it super simple to learn and I can teach others without much difficulty.

Cons

Having the option for separate training accounts would be really useful for me. It would let new office staff feel comfortable clicking around and trying things out without actually breaking or changing the live schedule which gives me peace of mind as I train them.

“Lets me link a sign-up form on my website

Pros

I like that I can embed a sign-up form on my website, letting potential clients easily submit their details for future bookings.

Cons

Because of the way it's set up, my team has to use a separate system for clocking in and out at the office which means if I relied on it we'd end up doing the same work twice.

“Recommended

Pros

As a user, I'm impressed that it's customer-focused, easy to use and packed with automated tools like appointment confirmations, reminders and payroll. I would definitely recommend ZenMaid.

Cons

I wish the text-message add-on let me send more messages instead of restricting users to the small bundle they currently offer.

“Made life easier for the staff

Pros

It has made my daily routine so much simpler and it's helped every member of my team stay informed about exactly where they should be.

Cons

I've noticed it occasionally glitches but the support team fixes it quickly.

“no complaints from anyone!

Pros

For my small and larger operations, this tool has been great. I don't get complaints anymore from clients or my team about scheduling, invoicing or related issues.

Cons

I haven't found any downsides yet. Honestly I think they're the best overall.

“Perfect for cleaning businesses

Pros

What I really appreciate is how it is built specifically for cleaning businesses. The program simplifies managing a cleaning operation because it includes industry-focused tools that you won't find in many other platforms. I'm a big fan of the paid plan yet when I was getting started the free tier was absolutely essential to launching my professional cleaning services. It works well for practically any budget.

Cons

I can't think of any downsides and everything has been working wonderfully for me so far.

“Responsive support team

Pros

I've found it so simple to use and the support team consistently steps in whenever I need help.

Cons

I don't have many complaints. The team is always quick to offer help and find solutions when issues crop up.

“easy set up

Pros

Setting it up was convenient when I migrated from another platform. My team can access it in various ways which keeps everything synchronized and running smoothly.

Cons

I'm still waiting for a cleaner availability feature so I can block off days for specific cleaners when they're unavailable.

“Userfriendly option

Pros

I find it to be very userfriendly.

Cons

For my part, I'd really like additional reports and more things to do inside the app.

“Reliable support

Pros

I love how user-friendly it is. The organizational tools keep everything tidy and the support team has been reliable whenever I've needed help.

Cons

At first I had trouble adding checklists for individual clients which was frustrating, luckily they eventually added that feature.

“Great experience overall

Pros

Personally, I'm impressed by both their software and how their customer service supports me.

Cons

When it comes to the mobile app, I feel it provides fewer capabilities than the website.

“Ideal CRM for small businesses

Pros

When I first started my business, the price was a big plus and I loved that it was specifically designed for maid services. On top of that it was super easy to use.

Cons

Some reports and automations I was hoping for are missing, which would have made things even smoother for me.

“Perfect scheduling tool for my business

Pros

ZenMaid stands out because of how practical and professional it is. Their services make my small business feel like a much bigger company.

Cons

No complaints at all, this app is seriously the best for running a business!

“Absolutely top-notch

Pros

It makes running my cleaning business so easy. I am not tech-savvy at all but it lets me handle everything in one place without any problem.

Cons

With all the new updates, I have had zero issues and it is so easy to use now.

“Really satisfied

Pros

I love the map view, the client feedback feature, the task bar and the reminders for birthdays and anniversaries.

Cons

Payroll takes extra time because I have to manually delete all the houses that did not get punched in, which can be a bit frustrating.

“Big fan of ZenMaid

Pros

Super easy to use and saves me a lot of time. The scheduling is great and I like that it automatically emails or texts customers about their next cleaning and even follows up to ask how everything went.

Cons

No issues at all.

“Everything I need!

Pros

Scheduling is really simple and the system is easy to use. Also, training my team was quick and it has helped me save a lot of time with communication.

Cons

Everything has been great! I just wish there was a flat-rate pricing option for teams with fewer than six users.

“Running my business without any problem

Pros

It has been great for our cleaning service! We have fewer lockouts and more payments since clients can add their payment details. It has really simplified a lot of things for us.

Cons

Paying extra for SMS messages is not ideal. A flat-rate plan would make things much easier.

“Ultimate scheduling tool

Pros

ZenMaid has basically automated my scheduling, which has been a huge help for my business.

Cons

It is not really a complaint but more of a missing feature. Since I work with property management companies, I get work orders through email. It would be awesome if email bookings could sync with ZenMaid and schedule automatically.

“Highly recommended

Pros

It is super easy to use and getting started was very easy. It is also really affordable, which is a big plus. Also, thecustomer support team is always quick to help and makes sure everything runs smoothly.

Cons

The latest updates have been great but I have noticed the system runs a little slower now.

“Huge upgrade for my business

Pros

The support team always responds quickly whenever I have questions and the system is really easy to use!

Cons

There is no option to save invoices and come back later to edit or add details, which would be really helpful.

“Loving my experience with ZenMaid

Pros

It's easy to operate, saves time, works great for my staff and clients and makes my business look professional.

Cons

I have had no issues at all, everything works great!

“Truly fantastic tool

Pros

I like that I can schedule multiple jobs for multiple people and the email and text templates make communication with clients easy. The time clock and payroll features are also really useful.

Cons

The only issue I have noticed is that it lags sometimes but honestly, it could just be my computer. Not totally sure.