ZenMaid Reviews

Pros

It makes running my cleaning business so easy. I am not tech-savvy at all but it lets me handle everything in one place without any problem.

Cons

With all the new updates, I have had zero issues and it is so easy to use now.

Pros

I love the map view, the client feedback feature, the task bar and the reminders for birthdays and anniversaries.

Cons

Payroll takes extra time because I have to manually delete all the houses that did not get punched in, which can be a bit frustrating.

Pros

Super easy to use and saves me a lot of time. The scheduling is great and I like that it automatically emails or texts customers about their next cleaning and even follows up to ask how everything went.

Cons

No issues at all.

Pros

Scheduling is really simple and the system is easy to use. Also, training my team was quick and it has helped me save a lot of time with communication.

Cons

Everything has been great! I just wish there was a flat-rate pricing option for teams with fewer than six users.

Pros

It has been great for our cleaning service! We have fewer lockouts and more payments since clients can add their payment details. It has really simplified a lot of things for us.

Cons

Paying extra for SMS messages is not ideal. A flat-rate plan would make things much easier.

Pros

ZenMaid has basically automated my scheduling, which has been a huge help for my business.

Cons

It is not really a complaint but more of a missing feature. Since I work with property management companies, I get work orders through email. It would be awesome if email bookings could sync with ZenMaid and schedule automatically.

Pros

It is super easy to use and getting started was very easy. It is also really affordable, which is a big plus. Also, thecustomer support team is always quick to help and makes sure everything runs smoothly.

Cons

The latest updates have been great but I have noticed the system runs a little slower now.

Pros

The support team always responds quickly whenever I have questions and the system is really easy to use!

Cons

There is no option to save invoices and come back later to edit or add details, which would be really helpful.

Pros

It's easy to operate, saves time, works great for my staff and clients and makes my business look professional.

Cons

I have had no issues at all, everything works great!

Pros

I like that I can schedule multiple jobs for multiple people and the email and text templates make communication with clients easy. The time clock and payroll features are also really useful.

Cons

The only issue I have noticed is that it lags sometimes but honestly, it could just be my computer. Not totally sure.

Pros

Scheduling is simple and uncluttered, really easy for me to use and I find it much more user-friendly than a lot of other software vendors I've tried.

Cons

What frustrates me is the absence of automation and the inability to choose office management role selections.

Pros

I'm happy that there's a free tier and I find it really easy to use. The customer support has been excellent and I like the logo. Overall so far everything has been working well for me.

Cons

Bookings can only be made up to six months ahead which feels limiting. Another issue is the flat per-employee pricing. It doesn't distinguish between full-time staff and part-timers or floaters who only clean a couple of homes each week so upgrading to the paid plan ends up too costly for us. Also, there's no integration with the Nextdoor app which would have been useful.

Pros

even as the company keeps expanding, I'm consistently made to feel like I'm part of a tight-knit little family who actually makes time for me whenever I reach out for help.

Cons

They genuinely care about the accounts they handle and promptly resolve any problems that may arise.

Pros

I'm finding it super simple to get the hang of and I really love that we can color-coordinate everything for quick visual organization.

Cons

It would be awesome if clients could add and edit their own notes themselves. I'd also prefer they be able to make schedule requests right in the same place instead of having to use a separate client app.

Pros

Using it helps me keep my business organized and my team of cleaners actually enjoy working with the app.

Cons

I wish there was a customer portal because I'd like my clients to be able to interact directly with the app.

Pros

The features included in the free tier are amazing. Now, I only pay for text reminders which fits my needs perfectly.

Cons

It would be great if I could purchase extra features a la carte. For instance, being able to add just the clock in/out functionality would be extremely useful for me.

Pros

I've found Zenmaid to be very flexible, letting just about anyone shape the platform to match how they want to work. My cleaners can see their own schedules and I'm able to set different permission levels so information is shared appropriately. We depend on the calendar for organizing several cleaning routes for more than ten cleaners. I use it to handle customer relationships, schedule bookings organize daily routes and forecast upcoming work. After trying several other systems, this one outperforms them all.

Cons

Across our four years, we've experienced only a single instance of downtime during business hours. Otherwise, I haven't noticed any drawbacks.

Pros

I have come to rely on the appointment alerts, work order reminders and the integrated time tracking. They keep my schedule and billing organized.

Cons

Sometimes I wish there were more flexible, customizable options for scheduling tasks and marking time off so it fits our team's needs better.

Pros

For my needs, I find the backend interface and the mobile app very simple.

Cons

We end up getting charged an additional fee for each text message we send out to clients which is frustrating.

Pros

I find it really simple to use and it automatically manages my customers' schedules and sends out reminders.

Cons

Honestly, I can't think of much to complain about. It's quite user-friendly and whenever I reach out their team gets back to me quickly.