ZenMaid Reviews

Pros

Really appreciate the ability to set recurring appointments for clients, it's super handy. The one recurring pattern they don't support is scheduling monthly on a particular weekday, though they do offer an every-four-weeks option.

Cons

When it comes to cost, this tool feels ideal for smaller cleaning businesses. It's practically perfect at that scale. I haven't yet done the deep dive to calculate how much it might cost once my operation grows considerably but at the moment it seems pricier than some alternatives. even so, I have to admit that it covers so many maid-service needs that no other platform I've seen matches its breadth.

Pros

I'm calling it a game-changer. So much packed into one place!

Cons

Honestly I wish there was a way for me to split income between residential and commercial jobs. It would also be great if the app allowed days to roll over into the next because several of our commercial shifts don't begin until 11 pm and right now I'm forced to book them only within the 11:00 pm to 11:59 pm window.

Pros

I've found their approach leans on data-driven decisions that consistently help optimize how issues are resolved, making outcomes more efficient and predictable.

Cons

They kept charging me for six months while my account was inactive and there was nobody managing the account to address or stop those charges.

Pros

It's simple to use and find my way around. I really like the holiday cards we were recently given the option to use.

Cons

I can't come up with any issues off the top of my head. They consistently welcome suggestions that benefit most users.

Pros

Found it easy to use and the UI feels friendly. Unlike Booking Koala, it's much better organized and simple to get started with.

Cons

To me, the customer support is awful and the app is missing several basic features that really should have been added.

Pros

We were able to continue using it as our company grew and I find the layout really easy to handle.

Cons

I wish it would retain past appointments in the calendar for staff who have moved on because right now those bookings aren't preserved when employees leave.

Pros

Learning it was really simple and whenever I need help there's always someone ready to jump in. I absolutely love it and my team enjoys using it too. It cuts down on company time spent on admin and I appreciate being able to live abroad for chunks of the year while still running everything smoothly. It's given me so much more independence and freedom and documenting things is much simpler. I also like that we can charge credit cards with a single click and that the weekly billing cycle is handled automatically.

Cons

We've seen some solid updates to the mobile app and it's getting easier to make edits like scheduling changes and stamping invoices as paid but it still needs to be more flexible in a few areas. Overall it's heading in the right direction and I appreciate the improvements yet the visual design and general feel of the phone app could use a nicer, more polished look.

Pros

For me, it makes tracking employees, setting schedules and handling payroll much easier.

Cons

I would like the option to add an alternate estimate that's more detailed and customizable.

Pros

What I really love about it is how simple scheduling is, plus I can easily create an individual invoice for every single client.

Cons

Honestly, I don't have anything negative to mention about it right now.

Pros

I find the scheduling interface well laid-out and it's absolutely vital to how I manage my business every single day.

Cons

We're really eager for the mapping tool to be up and running because right now we have to use Google Maps to manually estimate travel times between jobs accurately.

Pros

I enjoy the invoicing tools and the built-in time tracker as they make managing billing and hours so much easier. The whole interface is also very user-friendly so using it feels smooth and pleasant.

Cons

I don't really have any serious dislikes but one area that could use work is the daily report emails. They'd be more helpful if they were clearer and more customizable.

Pros

There was nothing remarkable about this program whatsoever. I had tried two other services before signing up for this one but they forced me to enter my credit card just to access the free trial. That proved a big mistake as their software was clearly inferior to the two I had previously tried.

Cons

They billed my card even though they advertise a "free trial" to new users. You have to enter your credit card just to get that trial. The app is clunky, lags frequently, lacks simple client fields that automatically populate invoices and even crashes occasionally. Worse, customer support is nonexistent. I couldn't find any way to cancel my subscription from my account. To resolve it I opened an email complaint and after days of going back and forth with their wildly inept support team they said they would cancel and remove my card details. Predictably, a week later they STILL charged my credit card $138 again, far more than my expected monthly fee without warning. I couldn't reach anyone at the company so I ultimately had to contact my bank and request a chargeback. Take this as a warning. I believe this company is fraudulent.

Pros

It's user-friendly to operate and I'd honestly be clueless without it. Their support team is consistently truly outstanding.

Cons

At first some features weren't accessible on the mobile app though over time most have been added.

Pros

I really appreciate how quickly they respond and I also enjoy its scheduling features.

Cons

As far as I'm aware, there isn't a quiet mode option available.

Pros

I can easily keep track of my customers and their scheduled appointments using this service.

Cons

My only issue is that the price was a bit higher than I wanted to pay.

Pros

What I appreciate about it is how user-friendly it feels and their customer support is very professional.

Cons

I honestly feel the software could use a wider set of features. I ended up switching to Markate because it offers far more functionality and so far it looks like a much cleaner, more organized solution for my needs.

Pros

Lets me make and update schedules and installation's simple

Cons

When our team grew, it became a really costly solution for me. Otherwise no complaints.

Pros

One thing I really like is being able to handle scheduling and invoicing in one app. It's incredibly user-friendly and support is truly fantastic!

Cons

I mainly take issue with the price since it becomes rather expensive when I convert it into Canadian dollars. Larger companies might absorb it but for my tiny business it's steep and difficult to justify monthly.

Pros

As someone new to scheduling, I found this software really simple and it was quick to get started. When I wanted to hook up other services that work with it, I discovered there's an optional course they recommend buying. From my experience it links with most of the big billing and marketing platforms and getting going felt simple.

Cons

Sometimes the app runs slowly or unexpectedly jumps me forward to a week I didn't want to view which is frustrating. To fix it I end up clicking around a few times and usually have to close the program and reopen it.

Pros

We're able to book and organize client appointments without trouble, although there are some limitations. Up to now I haven't faceed any problems with clients receiving email or text-message reminders.

Cons

There are too many problems to list. I find myself reaching out to tech support almost every other day about various glitches. They rarely pick up the phone and instead shove you toward the in-app chat which isn't really a chat because responses can take hours to arrive from a representative. Beyond that, I've faced several other bugs. The app often behaves fine if I don't touch anything but as soon as I make updates I frequently have to close the app completely and restart it to get it working again. My team constantly struggles to clock in and out through the app which disrupts our operations. The biggest concern for me is the lack of security options on the payment page when customers pay with credit cards. They have flat-out refused to alter that page to better protect our clients' data and that feels unacceptable.