Fleet Complete

“Very disappointed

Pros

I started with Big Road and then "upgraded" to Fleet Complete. Definitely a bad choice!

Cons

BE AWARE!!! Along with poor hardware, unreliable software and terrible customer service, this company is downright predatory, as I've just found out. We signed a 3-year contract in May 2021 and from the start, the reliability of their hardware went downhill. Our trucks kept having connection issues. Customer service just kept getting worse. So, when our contract was up in May 2024, we decided to cancel. I called multiple times but could never get through. My calls went straight to voicemail and no one called me back. I even left several messages saying we were canceling but nobody reached out to guide us through the cancellation process. I had no choice but to send an email saying we were canceling the service. But now, Fleet Complete has sent a COLLECTION AGENCY after us, claiming we owe an "early termination fee." Apparently, there's some fine print in our contract saying that we needed to give 60 days' written notice before the contract ends or it will automatically renew for another 3 years! This is predatory behavior and it should be illegal. Be very careful before signing anything with this company!!!

“Great customer support

Pros

The customer service was really personalized, with one dedicated rep who helped us every single time we ran into an issue.

Cons

The hardware, the MSG800, would often fail and it took forever to get it replaced by an installer.

“Sales team deceived me

Pros

Honestly, there's nothing good to mention. From the very first day, it didn't have the functionality that was promised.

Cons

The sales team straight-up lied to me. I was told I could either pay upfront for the devices or get them for free, but I'd have to sign a 3-year contract with an early termination fee. I chose to pay for the devices. But in the fine print, they still kept the early termination fee. And right from the start, the devices didn't have the features they promised. About 1.5 years in, the devices just stopped working one by one and support was no help. When I tried to cancel, they wouldn't let me because I had an open support ticket (the devices weren't working but they couldn't figure it out). So, I kept paying about $340 a month, even though we switched to a different provider. The GPSs stopped working too. In the end, I was still hit with an early termination fee of around $1,400, even though I had paid for the devices upfront and was told I wouldn't have to. The only reason I canceled was because the devices didn't work! It's shameful. Support was terrible too , they kept transferring me to AT&T and then AT&T would transfer me back. Most recently, I couldn't even get through to support; the system just asks me to press a number for my preferred language and that's it. It never connects.