ITS Dispatch Reviews

Pros

It's been a reliable and dependable solution for our smaller trucking company and the affordability makes it even better. We really love using it.

Cons

We've been using it without running into any real cons so far.

Pros

Overall the software does a great job. I'd still like to see more updates around file storage and file uploading, along with the ability to create folders for brokers and send invoices directly from the software.

Cons

I don't have any complaints about the software.

Pros

Handling my daily workload takes much less effort with this software. It helps me stay on top of all my invoices and overall it has been a great tool to use.

Cons

Everything has been working well for me and I haven't run into any issues with it.

Pros

Being able to stay in touch with drivers is a really valuable feature for me.

Cons

Don't have any drawbacks to mention at this point.

Pros

For me getting started with it was easy and it didn't take long to learn. The support team has also been very helpful and the software offers plenty of functions while still being reasonably priced.

Cons

So far, I haven't found any issues that cause problems for me.

Pros

Staying connected to the system makes it convenient to post my loads. Having billing integrated with my load board and dispatch platform is useful and being able to add shippers and consignees on the fly saves time. The insurance expiration alerts are also very helpful.

Cons

From my perspective as a shipper the platform includes broker and billing features that we don't actually use and I can't customize the interface to better fit our needs. The reporting dashboard is also a little disappointing although some of that may be related to how I use the product. Most of the time, I find it more practical to export the data I need and analyze it in Excel.

Pros

Signing up was absolutely worth it because this software has made handling my road and fuel taxes much easier. It has saved me both time and money so it really feels like a win-win.

Cons

I don't have any cons to mention at this point.

Pros

Everything works really well and does exactly what I need.

Cons

So far I haven't come across any downsides that have affected my experience.

Pros

Simple to use tool and it calculates mileage very accurately. I'd also love to see a text messaging feature added in the future.

Cons

I don't have any complaints about the software.

Pros

For the past four years this platform has been at the core of how we manage information on carriers, customers and drivers, right alongside QuickBooks. Being able to upload files directly to each record has been especially valuable and makes everything much easier to keep organized.

Cons

No real downsides with it so far.

Pros

One thing that still needs attention is the reporting process. Whenever a report is exported to Excel, an extra screen pops up and the system still does not work properly with Excel formatting. It has been this way for around three years and I have not been able to get anyone to resolve it. I would also like the option to set a default so that when a dispatcher logs in their commission is entered automatically since that is something an administrator should be able to configure.

Cons

There aren't any cons that I can think of at the moment.

Pros

Keeping up with paid loads and payment arrangements is much easier with the pay manager. It also does a great job of organizing loads and I appreciate the alerts that tell me when truck updates are due or when a driver needs a new medical exam. Overall, it helps me stay on top of important tasks.

Cons

Only limitation is that the pay manager does not offer much flexibility for adding extra information or custom items. Other than that, I do not have any major complaints.

Pros

Managing fuel receipts and trip entries works well overall. One improvement that would make it even better is having new fuel receipt entries appear at the top instead of the bottom because after adding many records you have to scroll down to create a new one. It would also help if trip entry allowed the same date to be used when a single trip includes multiple stops.

Cons

Nothing negative to report.

Pros

I've had an excellent experience with this product and honestly, I haven't found anything to complain about. It has worked really well for me.

Cons

Everything has worked well for me.

Pros

One thing I really appreciate is how much it has reduced my paperwork. The software is easy to work with and having less paperwork gives me more time to spend with my family.

Cons

I haven't noticed any issues with it.

Pros

For everyday work this has been an excellent product. Once I became familiar with how everything works, I found it even more useful and practical for handling my daily tasks. Great job overall.

Cons

There aren't any drawbacks I can point out.

Pros

The software does what I need but I find the workflow a little restrictive. There's no cut-and-paste option, I have to click save every time and I need to close one window before I can open another.

Cons

None to mention on the downside.

Pros

Considering the price, this has been the best option I've found. It includes everything I need to keep my business organized and running efficiently.

Cons

The main limitation is the lack of deeper customization options although this hasn't been a significant concern for me.

Pros

Day-to-day use has been simple and user-friendly for me. I can work through what I need without having to deal with a complicated process.

Cons

My experience with the IFTA reports has been excellent and I haven't found any downsides.

Pros

Running my business has become much more organized since I started using it and I'm really happy with how well it works for me.

Cons

So far, I haven't experienced any problems.