ITS Dispatch Reviews

Pros

Running a small trucking company with nine units, I've found this software to be very comprehensive for the price. I would recommend it based on the value it provides. Since it's web-based, I can access it from anywhere with an internet connection which is a major advantage for me. Aside from one limitation, it covers almost everything I need.

Cons

The only limitation I've noticed is that it doesn't support drop trailer pools. Other than that, it is a very complete program.

Pros

Web-based setup is the biggest benefit for me because I can securely access all my information from anywhere. It's also easy to use which makes handling my work much more convenient.

Cons

No major downsides have come up so far.

Pros

This has been a really great tool for us and it's worked well for what we need in our day-to-day operations.

Cons

Since we started using it tracking loads and drivers has become much easier so there aren't many complaints from my side.

Pros

One thing I'd really like to see added is the ability to download information directly into QuickBooks Online. That would make things easier for me and save an extra step.

Cons

Graet tool and nothing significant has stood out as a drawback.

Pros

Filing IFTA worked well for me overall although I found the trip-entry process a little confusing the first time I went through it. After getting familiar with it the process made more sense.

Cons

Everything is great.

Pros

Having our trucking operations and brokerage work together in one software platform has been a big advantage for us. Multiple people can use it at the same time and everyone on our team can still get their work done without issues.

Cons

Perfect tool and nothing to mention from my side.

Pros

Managing our daily operations became much easier once we started using this software. We can handle loads, trucks and billing all in one place which was the main reason we chose it. The fact that this TMS is web-based is another major benefit because we can access it from almost anywhere with an internet connection. The only minor issue I've noticed is that it can sometimes run slowly or lag which seems to be more related to the hosting or administration side.

Cons

Overall there aren't any real cons worth mentioning.

Pros

Preparing IFTA reports is incredibly simple with this software which is what I appreciate most about it.

Cons

Everything has worked well without any major drawbacks.

Pros

Working with Jody has been a fantastic experience, he's brilliant at what he does and incredibly easy to work with. Honestly, if there were more people like Jody around, my job would be a lot less stressful.

Cons

One limitation is that a carrier or load setup can't be saved partway through. Making blind BOL creation more easy would also be helpful.

Pros

A mobile app would make a big difference because it would let us send information directly to drivers. It would also be very helpful if contracted owner-operators could view the loads they've already delivered, along with the cumulative total for their line hauls. On top of that they should be able to check which loads are still outstanding which ones have not been paid yet and review their mileage and empty-mile statistics.

Cons

Nothing to report on the downside.

Pros

Getting everything up and running was very easy and the customer service has been excellent throughout.

Cons

no particular drawbacks have stood out.

Pros

Across both desktop and mobile the platform is a useful resource, with quick refresh options, well-organized field and column sorting that helps expand search options and a price point that makes it practical and simple to use.

Cons

Reporting could be improved across all versions, while the desktop and mobile platforms feel disconnected because they work differently rather than as one consistent system. The mobile app also needs automatic refresh and notifications. Another issue is that brokers aren't required to provide complete posting details, such as dimensions, requirements and special instructions which can lead to unnecessary calls for basic information.

Pros

It takes a bit of time to get comfortable with it but once you do, it works really well.

Cons

No significant issues have come up so far.

Pros

Using this software has helped me learn new things and the interface is very easy to use.

Cons

Overall there aren't any drawbacks that stand out.

Pros

Switching from manual processes to it made a dramatic difference for our brokerage business. Our efficiency increased significantly and we were able to handle more loads and customers at the same time which had a direct positive impact on our bottom line. We especially appreciate the integration with the it load board the ability to create professional-looking Rate Confirmations and BOL documents with our company logo and the compatibility with QuickBooks is another big advantage. Overall, we're very satisfied.

Cons

We don't have any real complaints though from a broker's perspective it would be even better if there were a dynamic carrier database that could store and retrieve previously used carriers by preferred lane and trailer type.

Pros

The web-based setup makes this software simple to use and convenient to access from anywhere.

Cons

Understanding the team driver settlement process is not very simple and it would be better with additional features such as a Maintenance Module and a Compliance Module.

Pros

Using this software has been trouble-free overall and I haven't run into any problems with it.

Cons

Nothing negative comes to mind at this point.

Pros

After using it for four years, I can say it has been a very positive experience. It's easy to use and easy to train agents on.

Cons

Overall, my experience has been positive without any major complaints.

Pros

I think switching to this platform felt a bit risky at first because it was still fairly new and I was worried about possible downtime during the transition. That was 8 years ago and now I honestly can't picture running our business without it. Choosing this software turned out to be one of the best decisions we ever made.

Cons

So far, no significant drawbacks have stood out.

Pros

Moving our loads from paper would be much easier if the fields were more flexible and stronger search functionality would also make the system more useful.

Cons

There aren't any particular cons worth mentioning.